Samsung Customer Service Issues

Hello, I purchased a Samsung M30S in October [redacted]. Within 3-4 months, I experienced issues with the motherboard, which was repaired by the service center. However, after 6 months, the same problem arose again. The service center staff is not responding adequately, offering a cash refund for the amount I paid last year, which was [redacted]. The current price of the M30S is 15,[redacted], so I am hesitant to pay the additional 1,[redacted] without clarity on the phone's problem. They have mentioned I can only redeem the refund at Vijay Sales, while I initially bought the phone from Amazon. Please assist me in resolving this matter promptly as my phone's warranty expires on 1st October. I would appreciate speaking with someone over the phone to address this issue. Thank you.

My appliance malfunctioned, causing me to lose all my food. I am a senior citizen and do not have time to deal with multiple unhelpful customer service representatives. The model number is RF20HFENBSR/AA, and the serial number is 0D6H4ADH700059X. The cooling system broke down, resulting in warm bottled water and spoiled cheese, milk, cold cuts, fruits, and vegetables. I have been unable to get a timely response from the service center, leading to frustration and wasted time. I have tried various methods to reach out, but there has been no resolution. The appliance is relatively new at only 3+ years old, but has been causing various issues with temperature control and ice production. I am seeking immediate repair or replacement along with compensation for the discarded food. Your attention to this matter would be greatly appreciated.

Hello Samsung Customer Service, I received a Samsung tablet from my son in the USA, and after just six months of use, it stopped working. Living in Peru, it has been challenging to get it repaired due to travel restrictions and parts needing to be imported from the USA. I no longer have a warranty, and it seems like a common issue with this model. I was very happy with the tablet while it worked and now face difficulties, even with important tasks like voting. Could you please consider sending a replacement tablet or offering a significant discount for a new one? Customer satisfaction is crucial, and I hope you can assist me with this matter. Kind regards, Rosalee Pike C.

Hello, I am Priyanka Arora from New Delhi, India. I am writing regarding my recent purchase of the Samsung S20 Ultra from Croma, Preet Vihar. I pre-booked the handset on February 22, [redacted], and was informed it would be available by March 18. Due to delays, I could not pick it up until June 15. My main reasons for buying were the Galaxy Buds Plus and screen replacement scheme promised during pre-booking. After several issues with the handset including camera quality, sound, Bluetooth, Android Beam, fingerprint sensor, and earphones, I contacted customer service and the handset was collected for inspection on July 17. However, I have not received any updates since. I urge Samsung to address this situation promptly as a loyal customer facing unprecedented issues with a product I eagerly waited for. Model: Samsung S20 Ultra IMEI No: [redacted][redacted]

I have been experiencing a frustrating issue with my refrigerator dispenser since 8/29/20. It has been out of order, and I'm extremely dissatisfied with the service I have received. The technician who came to look at it couldn't locate the problem and needs to order a new left-hand main door with the dispenser. My name is Joseph J Kendro, and I reside at [redacted] Kings Pond Drive, Providence Forge, VA [redacted]. You can reach me at [redacted]. I am disappointed and would like a new refrigerator with a functioning dispenser. Additionally, I am requesting an extension on my warranty due to the delay and lack of service. I would appreciate it if someone in charge of Customer Service could address this situation promptly. Thank you.

Dear Customer Service, I am a 75-year-old individual seeking help with an ongoing case management issue. I am feeling exhausted by this situation. I am looking to ascertain whether a refund will be issued for my malfunctioning monitor. I have attempted to reach out to the case management team via email multiple times to confirm if they have received the necessary information from me, but unfortunately, I've not received any responses. My interactions with agents have not been fruitful, and I am requesting assistance from a supervisor or a more skilled problem solver to help me reach a resolution to this matter. I am emotionally drained by this prolonged issue and I am eager to have it resolved efficiently. Thank you for your help. Kind regards, D. Landry [redacted].

I purchased a refrigerator three weeks ago, but it arrived in the wrong color. I was instructed to buy the correct color fridge and was promised a refund for the first one. However, the second delivery encountered issues when the delivery driver rudely refused to remove the door to bring the unit inside. After lodging a complaint, the delivery HUB agreed to resend the refrigerator, but did not provide a specific time frame for the delivery. After contacting Samsung, I was informed it would take 24 to 48 hours to receive the fridge. Today marks the end of the 48-hour period, but when I called the HUB for a delivery time, they extended it by another 48 hours. This situation is causing me inconvenience as my wife had to take time off work for the previous delivery attempts, and now I have had to take a day off as well. I cannot continue to take time off work. Please contact me via email at [redacted] or by phone.

I bought a Samsung 4K TV about a year ago but can't find the receipt. Recently, I'm getting sound but no picture on the TV. Dish and I checked some basics and they are sending a Service Tech to rule out issues with my connection. They suspect it might be a problem with the TV. I'm looking for a Samsung TV repair service in the Columbus Georgia/Phenix City, Alabama area. Your help would be much appreciated. Thank you, LK

I am from Egypt, and my TV malfunctioned after 2 years of purchase due to defective LEDs. I am disappointed to see this happen with a Samsung device. I question the quality control in the factory and the components used. There seems to be a lack of inspection and quality control approval, as well as poor storage conditions and subpar component suppliers. This reflects poorly on a brand like Samsung, known globally. I urge Samsung to investigate and compensate me with a new TV and a free gift. It's not just an issue with a defective TV but a matter of overall quality of Samsung products worldwide. I am deeply disappointed and hope for better customer satisfaction as it is crucial for a company's success and growth.

Subject: Issue with Washing Machine Model WF652B2STWQ I bought the mentioned washing machine model in August [redacted] from Chroma Phoenix Mall in Kurla. Recently, I noticed an issue with it and contacted your Service Centre in Panvel. They discovered a broken rubber gasket, and upon further inspection, they found a broken steel drum. I am puzzled by this damage, given that the machine is just three years old and has minimal usage. I have great trust in the Samsung brand, as evidenced by the various Samsung products in my household. I believe this occurrence may be a manufacturing defect. I kindly request a replacement of the defective part to maintain the integrity of your brand. Sincerely, Hilda A.

I purchased a Galaxy Tab S5e from Samsung on October 14, [redacted], with order number #US[redacted]11. After receiving a shipment confirmation followed by a sudden return confirmation, I contacted Samsung at +[redacted]1. After being on hold for 1 hour and 56 minutes, the call got disconnected. I also had chats with three customer service agents and received chat IDs for reference. The first agent mentioned a technical glitch that would be resolved quickly, while the second was unhelpful and the third echoed the first's response. I even reached out to @SamsungSupport and provided details and screenshots but was advised to call +[redacted]1 for assistance. Additionally, a $39 cashback from Rakuten disappeared overnight, possibly due to the return confirmation. I am extremely frustrated and seeking assistance to resolve these issues. Thank you.

After waiting three weeks for the delivery, on Wednesday, October 7, [redacted], XPO delivered my Samsung washer and dryer. Shortly after the delivery, I realized my feet were getting wet, and my laundry room was flooded due to a water leak from the washer. I asked the delivery men to return the appliances. Samsung customer service assured me I would receive a refund promptly, but despite multiple follow-ups, I have not been credited as of October 19. I am unable to re-purchase until I receive the refund, causing inconvenience for five weeks now. Samsung has not addressed the flooding issue, directing me to XPO, who hasn't contacted me either. I am keen on resolving this promptly and hope to speak to someone authorized to assist. Thank you.

After waiting for three (3) weeks, on Wednesday, October 7, [redacted], I received the Samsung washer and dryer from XPO. However, after turning on the washer, it leaked water and flooded my laundry room, kitchen, pantry, and entryway due to a defect in the washer. I asked the delivery men to take the appliances back, which they did. Samsung assured me that I would receive a full refund without the usual 2-week delay. Despite contacting Samsung twice, as of October 19, I have not received the refund, causing me to go without a washer and dryer for 5 weeks. Samsung only mentioned that they informed XPO of the issue but has not addressed the refund delay. I am seeking urgent resolution and demand to speak with a responsible person at Samsung. Best, Janice C.

I contacted customer service regarding my Samsung VRT top load washer on October 23rd. I explained to the representative about finding plastic in my clothes from the washer, and stated that I did not want to pay for the repair. The representative mentioned a possible recall with a free year of warranty, which I was unaware of recalling it previously. Despite some initial confusion with my name and address, the issue was eventually resolved. However, on October 26th, when trying to find out who would repair my non-functional washer, I faced difficulties setting up an appointment despite numerous calls to different departments. Feeling frustrated after spending hours on the phone, I expressed my dissatisfaction with the lack of progress. In the end, after a frustrating conversation with another representative, I am disappointed with the customer service experience and vow not to purchase Samsung products again due to the poor service encountered.

I am seeking assistance from upper management regarding issues I have been experiencing with my Note 10 from Verizon. I purchased this phone in January to replace my Note 8, which I gave to my husband. However, the Note 10 has been problematic since the beginning, and even though it's less than a month old, I've been given the runaround by Verizon and authorized dealers when seeking a replacement. The phone has had software problems, moisture detection errors, and charging issues, making it unreliable. Despite many visits to Verizon for assistance, the problems persist. I contacted Verizon for a replacement, but the process has been a nightmare with incorrect address details and delayed delivery. I am deeply disappointed in the quality of the Note 10 and the lack of effective customer service to address these issues. I am frustrated by the inability to reach upper management for Verizon or Samsung to escalate my concerns. - Pam Flohr

I bought the Note20 Ultra and just noticed it doesn't come with earbuds or a port to connect my existing pair. I find it disappointing that after paying $[redacted] for the phone, I now need to buy expensive earbuds separately. It seems like an unnecessary added cost. My husband got a different new phone, which wasn't a Galaxy Note, and it was cheaper with earbuds included. I plan to inform others about this before they decide on getting this phone.

I have a suggestion for Samsung regarding how all their cell phones handle "old" phone calls. Currently, the call history displays all numbers dialed or received in chronological order, which can be overwhelming. I propose that Samsung modify the system to only list unique numbers. This way, users won't have to sift through numerous repeat numbers to find a specific one. When a unique number is selected, the phone could then display all instances of calls made to or received from that number. This small programming adjustment would greatly simplify the process of searching for past numbers, especially when trying to locate a specific contact or track the frequency of communication with a particular number. I hope this suggestion is clear and can be considered by Samsung.

I am writing because I am desperate and facing serious financial difficulties. I am a mother of three children aged 13, 9, and 3. I am a victim of stalking by the father of my children, who refuses to pay child support despite court orders. I lost my job at McDonald's while caring for my elderly parents who have since passed away. I am struggling to make ends meet, facing overdue bills and unable to provide for my kids. I have tried various avenues for help including Caritas, but to no avail. I have some property but need to settle the inheritance to access it. Working odd jobs under the table is not enough to cover basic necessities. I am willing to relocate for work to support my children but cannot find employment. The Italian justice system is slow, leaving us in dire straits. I feel abandoned and lost, unsure of where to turn next. Contact me at [redacted]. Best regards, Ibello Sonia. I am at a loss for how to prevent this situation from being forgotten. My life story could be a movie script. I have worn-out shoes that leak in the rain, robbing me of sleep. Despite court rulings in my favor, my situation hangs by a thread daily. At 47, I have lost the will to live, smile, or hope for a better future. Italian justice fails me, and I feel abandoned and forgotten. I fear for my children's well-being as we struggle to make ends meet, unable to afford basic necessities like fresh food. One of my children has celiac disease, making our situation even more challenging. I am willing to work anywhere in Italy for the sake of my children, but job opportunities elude me. I am disheartened and weary. Ibello Sonia, [redacted]. We haven't had fruits, vegetables, meat, or fish in a long time, surviving on basic groceries. I can't even buy diapers or baby food for my 3-year-old daughter. It's a dark time for us, and I am willing to relocate anywhere in Italy for work to provide some stability for my children, but I cannot find employment.

For the past three months, I have been dealing with a hacker who gained access to my metro account and is now interfering with my phone's functionalities. Despite switching to AT&T, the hacker continues to disrupt my device, installing over [redacted] apps and connecting multiple extra devices. During a visit to an AT&T store, a representative accidentally deleted essential data, leaving it in cyberspace. They failed to remove my Samsung account before adding my new email, allowing the hacker to easily infiltrate my new email as well. The hacker frequently changes my passwords, takes control of my bank accounts, and has caused significant financial losses. This malicious individual was initially hired online to help me move furniture and proceeded to steal from me, including important personal documents and electronic devices. I have attempted to factory reset my phone, but the continuous password changes hinder the process. This situation has caused immense stress and health issues, leading me to cancel crucial surgeries out of fear for my safety. Despite AT&T's efforts to change my number, the hacker redirects calls to my contacts. I am a 52-year-old woman living alone with health concerns. My current phone number for contact is [redacted]. I appreciate any assistance that can be provided to resolve this distressing situation.

I am disappointed with the issues we have experienced with our Samsung refrigerator. We bought the refrigerator (model: RF260BEAESR/AA; serial: JKKM4BBG200604Z) from Home Depot in March [redacted] for $[redacted]. The handle on the freezer compartment broke due to a plastic piece failure. The repair team, Mountaineer Appliance Repair, quoted $[redacted] for a new door panel plus $70 for installation. The repair costs are excessive for a simple handle issue after only five years. It is surprising for a Samsung product to have such poor quality. I am seeking a more cost-effective solution for fixing the handle without replacing the entire door panel. Any guidance is appreciated.