Samsung Customer Service Issues

I am experiencing issues with my washing machine. After purchasing, technical support has visited my home twice to address the problems. The daily wash program with a [redacted] spin cycle ends with the load still full of water as it does not spin. Additionally, there is a consistent noise emanating from the digital display panel. I have recorded a video of the noise. Although this issue was brought up during one of the technical visits, the problem persists. I am seeking advice on what next steps I can take.

I am feeling very frustrated and I am reaching out for assistance. In late May, we purchased a Samsung A51 and another phone. After spending over 4 hours with both tech support and Verizon, we discovered that the phone we bought cannot use visual voicemail with prepaid Verizon. We carefully reviewed your return policy and consulted with our attorney. If this information was not disclosed to us, we are entitled to a full refund as per your policy. I completed all necessary forms last week but have yet to receive a return label. We were considering purchasing a different phone from your company, but our experience has been quite disappointing. We are eagerly awaiting some clarification. Our order number is US [redacted]86_01. You can reach us at the email provided, and Pamela will be handling our communications. We are seeking a full refund for the phone that does not meet our expectations. Thank you, Patrick and Pamela.

I purchased a Q60T on June 2nd. By June 9th, I noticed dead pixels causing horizontal lines on the screen. I scheduled a technician visit for today, June 15th. Unfortunately, the technician didn't show up. After contacting customer support, I was advised to directly reach out to the service department. Upon calling the service department, I learned they were closed due to an emergency. When I contacted customer service again, I was informed it would take an additional 24 to 48 hours for another service department to reach out to schedule an appointment. This experience has been extremely disappointing for a $[redacted] purchase. I plan to return the Q60T and exchange it for a different brand due to both the product issues and poor customer service from Samsung.

I own a Samsung side-by-side refrigerator with the model number RF263BEAESP/aa, serial number JKKS4BF500070R, purchased in April [redacted]. Despite replacing the ice maker, the unit still required regular defrosting every 60 to 90 days, prompting me to disconnect it. I am aware of a lawsuit for this issue and am interested in obtaining a redesigned unit. On a separate note, we recently purchased a 65" TV in December, which my wife vetoed. We reside at [redacted] Stones Edge Dr, Montgomery, Texas [redacted]. You can reach me at [redacted]-80-[redacted]. Thanks, William V.

Dear Samsung Customer Care team, I recently purchased a 65" RU7100 UHD Flat Smart TV 4K TV on 18/5/[redacted] with a 2-year warranty. Unfortunately, after just one month, on 23/6/[redacted], I noticed horizontal and vertical lines on the screen. Despite reaching out to the local Samsung customer service in Egypt and having a technician visit, I was informed that the damage was due to misuse and would cost about $[redacted] to repair. I am disappointed with this experience, as the TV was professionally installed by Samsung teams, and there are no signs of misuse on the device. I have all relevant documentation, including photos, videos, warranty details, and the purchase receipt documenting the issue. I am seeking a full refund or a replacement TV, as I feel let down by the product quality and customer service provided. I hope for a prompt resolution to this matter. I can be reached at [redacted]. Sincerely, Mohamed M. Hashim Device Serial number: 058G3K6N400243D Model No.: UA65RU7100SXEG Reseller: Carrefour Egypt

I understand the need for Samsung to protect their proprietary information in their terms and agreement. However, I am unwilling to agree to terms that compromise my privacy protections, no matter how small they may be. I plan to switch to a different internet provider, not out of coercion, but out of a desire to maintain my principles. Unfortunately, I have now been locked out of a significant number of saved sites because I have chosen not to accept the current conditions. Is there a way for me to regain access to these saved sites without compromising my principles?

Regarding Model: RF28JBEDBSR/AA Serial Number: 07Y843AJ701577N Date of Purchase: 11/10/18 We are experiencing ongoing issues with the freezer temperature fluctuating. Despite reaching out to Technical Support three times within a 48-hour period, the local repair service has been unable to pinpoint the cause. To make matters worse, Samsung claims the unit is "refurbished." This is in reference to the purchase from a now-closed Sears Outlet for $[redacted].92. The appliance, still in its original packaging with minor scratches from transportation, was never used. It is frustrating that Samsung is refusing to honor the warranty due to this classification error. It is important for Samsung to acknowledge the true status of the unit and provide the appropriate support.

I am disappointed by the unprofessional behavior regarding my order. You should have considered the high demand or specified an exact date for delivery knowing the circumstances on your end. I was supposed to gift the product on July 9th for a special occasion, factoring in one extra day due to your timeframe. However, as of 5:30 PM on July 11th, [redacted], the product has not arrived. I am requesting compensation for this delay as the purpose of the order has been completely ruined. I trust that you will uphold Samsung's reputation by delivering the product promptly with a complimentary gift, giving me a special reason to present it. I hope to receive the product by the end of today, July 11th, [redacted]. Best regards, Chirag L. [redacted]

Subject: Urgent Complaint Regarding Misdelivered Package by DPD Courier Dear DPD Team, I am writing to express my extreme dissatisfaction with the recent delivery of a Samsung Galaxy S20+ phone, valued at £[redacted], to the wrong address on July 16th by one of your drivers. The parcel, clearly labeled with my correct details, was left outside the doorstep of another property, risking theft or loss. Upon contacting your customer service, I was informed that the driver could not leave the item in a safe location. However, I witnessed the delivery van passing my home and subsequently found the package at a neighboring address, 1 Craig Place, instead of my home on Whitelands Road. This careless mistake by your driver is concerning and unprofessional. I urge you to promptly investigate this incident, provide feedback, and ensure that such errors do not recur. It is imperative that your drivers deliver parcels to the correct recipients and locations to avoid potential security risks and inconvenience to customers. I have also forwarded this complaint to Samsung for their awareness. Sincerely, Lynda G.

As a loyal Samsung customer, I have always used the same Samsung Account for several years. Recently, my latest Samsung phone was stolen, and due to a disagreement with my previous service provider, I didn't get a new phone from them. I switched to a new company, where I obtained a new phone with a new number. The issue I am facing now is that despite knowing my password and all my other Samsung Account details, I am unable to log in because the two-step verification message is being sent to my old, incorrect phone number. I kindly request temporary removal of this feature so I can access my account, update my phone number, and regain access to my Samsung account.

I purchased a refrigerator from HH Gregg on December 22, [redacted], along with a five-year warranty. Over the years, I've had to use the warranty three times due to ice accumulation under the Cool Select Pantry. Despite having the same issue and it being fixed three times, when I called in November [redacted] for the same problem, I was denied coverage due to high repair costs and received only a partial refund. On July 23, [redacted], I contacted Samsung, who arranged for a technician visit, which I now wish to cancel. Since this recurring issue has not been resolved and occurred four times, I believe I should not incur any further expenses. I am disappointed that I may have to pay for another temporary fix without a permanent solution. I kindly request a prompt response or the contact information for a supervisor. Thank you. - Milagros Perez

We bought a television at Walmart #[redacted] in Bradford, PA on September 1st, [redacted]. It started having issues and despite contacting customer support and having a service man inspect it, the TV is still dismantled. Support provided instructions for a refund, but due to our rural location, it took time to gather the required information. This process has been ongoing since July 10th, [redacted]. We provided a receipt copy from Walmart in Bradford after the original was damaged, but it was not accepted by the customer service representative. They insisted on the receipt bearing the Walmart logo, which was then provided. However, the ticket was closed without further progress. We are confused as to why our submissions are not being accepted. We have followed all instructions multiple times via text and email. The TV remains unassembled at our home, and we seek a prompt resolution to this issue. The closed ticket number is [redacted]. The customer service person involved was Juan.

I would like to discuss chat # [redacted]. During chat [redacted], I mistakenly answered questions about the call and would like to remove them. I initially thought the chat was over, but now I see many messages wanting to continue the conversation. My purpose for the chat was to inquire about purchasing a 65 or 75 inch 4k TV and how Samsung addresses the "OLED is better than QLED" debate. I'm aware of the burn-in issue with OLED but am curious about other aspects. I believe OLED offers superior picture quality, so I am eager to hear Samsung's perspective on this matter. If possible, could you provide a detailed response via email? Thank you.

In early March or April, I had a repair done on my ice maker, and everything went well. On July 8th, I noticed it was leaking again and submitted a ticket ([redacted]). The tech wanted to reschedule from afternoon to evening, so we agreed on that. Days passed without any visit, and the ticket got canceled. On July 13th, I opened a new ticket ([redacted]). They called several times while I was in a meeting, but I left a detailed message confirming the appointment. However, the ticket was canceled once more. Subsequently, on July 16th ([redacted]), there were no calls or visits as scheduled, and the ticket got canceled again. Frustrated, I tried again on August 19th, but the new ticket was also canceled within hours. After contacting the shop, they mentioned that the tickets were canceled due to no response. Despite my efforts, the issue remains unresolved, and my warranty is expiring soon. I seek a solution to fix the problem and potentially extend the warranty given the repeated service failures.

After a recent OS update on my Samsung S8, I keep getting a pop-up message instructing me to insert the service provider UICC that came with the device. Despite visiting the T-Mobile store and even getting a new SIM card, the issue persists. I resorted to a "Factory Reset," but the problem remains. I now have to reinstall all my apps, and the pop-up still appears every 20-60 seconds. This recurring pop-up is incredibly frustrating, especially considering I've only had the phone for just over a year. Any assistance would be greatly appreciated.

I purchased a Samsung refrigerator with French doors eight months ago. The ice bin is stuck and cannot be removed. I have contacted customer service numerous times over the past two weeks, speaking to 10 representatives and a supervisor, only to be disconnected after spending hours on the phone. I have also messaged the Care Team, but all I receive are automated responses. I have been given three different ticket numbers, with no resolution in sight. The latest ticket number is [redacted]. Please prove to me that customer service exists by having someone in authority reach out to me to address and resolve this issue. Sincerely, Bob H.

I purchased a Samsung washer 8 months ago for my tenant and their child. After 3 months, the machine broke down, and a new motor was installed. Now, after 4 months, it's not working again. I bought it from Home Depot in Watertown, MA [redacted]. Samsung sent a different repair company this time, and it seems like my previous repair history is missing. My tenant is in a tough situation as they need to do laundry, especially with the current pandemic. I need the washer fixed urgently, or I request a refund or a replacement from Samsung. I'm struggling to schedule a repair with the new company; they might come this Saturday. Despite having a Home Depot 5-year warranty, I was informed to wait until the Samsung warranty ends. Please assist me in resolving this stressful issue. Thank you, James S.

After a recent power outage, my RF18 refrigerator's freezer consistently runs at -30F, triggering a loud alarm periodically, despite the temperature setting. The model is under 5 years old. A technician, along with Samsung service, identified a faulty freezer temperature sensor as the issue. Surprisingly, Samsung claims the part is no longer in stock and no suitable replacement exists. This situation forces me to contemplate replacing a relatively new fridge due to Samsung's lack of support for their products. Other than the freezer problem, the refrigerator operates normally. Ideally, I hope to find the freezer temperature sensor and how to obtain it. Presently, my confidence in purchasing Samsung appliances in the future is significantly diminished. -Gerald M.

I purchased the Samsung A10 phone from Verizon on October 30, [redacted]. Since May, I have been experiencing issues with both mine and another phone on the same account (phone numbers [redacted] and [redacted]). I have spent hours on the phone with Verizon and visited the local store in Alexandria, MN [redacted] multiple times with no resolution. The Verizon store suggested contacting Samsung directly since it's their phone. The problems I am facing include dropped calls, inconsistent texts, and difficulty making calls. Today, I informed them that I am considering upgrading to a new A51 phone to resolve the issue. The phones are still under a 24-month payment plan with no interest, but I am now seeking phones that work properly. You can reach me at [redacted]

My Samsung Note 10 plus, which is a year old, won't turn on or charge due to a false moisture detection issue in the USB port. Despite keeping it dry and cleaning out any debris, the problem persists. A few months ago, a similar issue was resolved by stopping the Android system app. I suspect this is a system failure. I'm seeking advice on how to resolve this without being able to access the phone. Thank you.