Samsung Customer Service Issues

Hello, I'm Marilyn Hoek. I need help with my Samsung account as I can't recall my account details. Kindly assist in deleting the existing account so I can create a new one and ensure to save the information this time. Surprisingly, I now have two Samsung tablets, one cell phone, and a Galaxy watch, so I believe I need to consolidate everything into a single Samsung account. I have identified four different email IDs associated with my accounts, but unfortunately, I've been unable to access them. The email address I can currently be reached at is [redacted] I appreciate your help in resolving this issue. Thank you.

I recently purchased a Samsung Smart TV, model number UN40H5203AF version No TD01, from a thrift store. It was used and did not come with a remote control. On getting it home, I realized there is no visible power button to turn it on. I attempted to turn it on by plugging it into a wall outlet, and it worked for two days. However, it now won't turn on again. I'm puzzled by the lack of buttons on the TV itself for control without a remote. Can anyone assist me in resolving this issue? Thank you.

After contacting the corporate office at the end of January this year about our refrigerator's ice maker issue, we faced difficulties due to a family loss. Unfortunately, we misplaced the information provided by the person I spoke to back then. I was advised about a lawsuit against Samsung for these ice maker problems. Today, when I called Samsung for assistance, they mentioned it is not covered by warranty. The initial representative assured me of the resolution process. Despite our refrigerator being reliable until recently, difficulties with the ice maker have caused inconvenience. The repair estimate exceeds $[redacted], and I was hoping Samsung would handle the fix as indicated previously. However, I am now faced with a different response from the person I spoke to most recently.

A couple of years ago, I bought a Samsung Galaxy Note 8 Tablet from Best Buy, which used to have on-site tech support. Recently, I discovered that the support is no longer available in-store. Best Buy suggested contacting Samsung directly instead. I haven't used the tablet for a while and now I'm having trouble connecting it to the internet. Although it shows as connected to my home WIFI in the settings, I can't log in, receiving an error message about no connection. This is confusing. Despite some other minor questions, fixing the connection is my priority. I would appreciate guidance over the phone to resolve this. Best Buy mentioned Samsung offers this service, but I couldn't find the information. Thank you.

I recently purchased a new house in November [redacted] and unfortunately, my Samsung stove glass cooktop cracked. I contacted Samsung to register my appliance, and Louise assisted me in the process. I was then asked to send my home purchase contract to prove the new purchase. After sending the contract, Felix Mazel requested a list of products in the house, so I sent the "House Inspection" report with details and pictures of the stove. Despite this, I received an email claiming I hadn't submitted proper information and asked for proof of the stove and my possession date, which I believe I have already provided. I am disappointed with the level of service so far and hope for a resolution to have my cooktop replaced promptly so I can enjoy my new home. I have been patient and cooperative through this process, and I value the importance of word of mouth in the service industry. Wendy S. re: [redacted]

I purchased a refurbished Galaxy Note 8 from Boost Mobile. When I received the phone, I encountered an error message stating there was moisture in the charger port. After letting it sit for 30 minutes, I tried again, and it started charging. However, after three days, the same issue occurred. Even after waiting and trying once more, today the phone won't charge at all, displaying the same error message. I attempted using a different factory charger with the same model phone I bought the same day. Boost Mobile advised me to reach out to you for assistance.

I own a [redacted] Samsung UN65F9000AFXZA Ser. No. Z7YK3CBD03158T 3D TV. I am seeking guidance on updating it to the latest software, specifically the Tizen upgrade. I previously attempted using the SEK3500 Evolution kit without success. I have now purchased the SEK4500 Evolution kit, but I am unsure if I need to daisy chain it with the original Evolution kit. Is this the correct method, or is there a simpler solution available? I appreciate any advice on this matter. Thank you, Peter.

I have been using Samsung products for a long time, and I was eager to get the new S10. Unfortunately, after only 6 months, I am facing issues with charging. The charge port seems to be malfunctioning along with other general phone malfunctions. Notifications are delayed, and apps do not open promptly. The Google Play Store is also not updating or downloading properly, and email attachments won't open. I was expecting system updates to fix these problems, but they persist. Strangely, my wife's phone is functioning well. I'm uncertain if the S10 model is flawed or if I received a faulty device. I urgently need a resolution for these issues as my job and family rely on my phone. I am hoping to receive a replacement soon. The phone's failure in so many ways within such a short time is truly concerning. Thank you.

I purchased a washer and dryer on April 15, [redacted]. After 8 months, the dryer stopped drying my clothes. I am within the 1-year warranty and called for service, providing the model and serial number. Unfortunately, the service center wanted to charge me. After several calls and clarifications, I was informed the service people found no mechanical issues with the dryer; it's a design flaw where the sensor prematurely says the clothes are dry. I believe this is a defect as I can't use all cycles. While awaiting a decision, I am disappointed by the numerous calls and lack of resolution, which could have been avoided with better-trained customer service. I hope to reach a satisfactory solution without escalating the issue further. - Susan F. Phone: [redacted]

I purchased a 55-inch TV on Black Friday from Walmart for a vacation house. The TV remained in the box until we brought it to the house for installation, where we discovered the glass was bowed out, causing a fragmented picture. Despite the undamaged box and cardboard, Walmart's 30-day return policy had expired, and they directed me to contact Samsung for warranty assistance. Despite never using the TV, Samsung insisted on sending a repair person, who determined it to be physical damage, closing the case. The repair person agreed it appeared to be a manufacturing issue rather than shipping damage but was unable to assist further. I am a loyal Samsung customer and believe I deserve a replacement or repair for this faulty TV.

I was initially happy with my purchase, but lately, I've noticed some issues. It seems that the device is downloading information from my phone without my consent, causing delays and problems. Daily updates are being installed without my permission, and each time, it introduces new issues. The most recent update has distorted the settings page, making it impossible to navigate. I haven't done anything unusual on the device, and it's only been a few months since I bought it. If these issues persist, I plan to return it tomorrow morning as it's becoming difficult to use it as intended.

I am a senior citizen not very knowledgeable about technology, so please explain in simple terms how to help me. I own a Samsung Smart TV U N40H6350AFXZA 1080P 120HZ SMART bought on June 5, [redacted]. It came with pre-installed apps like Netflix and Amazon Prime, but I would like to add Youtube. Online instructions mention needing a registration number and a Samsung account. I opened a Samsung account and received confirmation, but I did not see my account number. I need to install the Youtube app on my Smart TV lineup and would appreciate guidance. Thank you. - GR, Mahwah NJ

I purchased a 50-inch TV four years ago, and now the screen is failing. Although I understand it's out of warranty, I inquired about a one-time courtesy repair that includes parts and labor. Recently, on 3/11/[redacted], I bought a 43-inch 4K TV but had to exchange it due to led bleed through on the black bars when watching movies. Our household has always trusted Samsung products; however, the short lifespan of the TVs is concerning. I, along with others in the Samsung community, rely on the quality of your brand. I have been assured that the repair for the 50-inch TV will be covered by Samsung. As an employee at a cable company, clients often ask for TV recommendations, and lately, I hesitate to suggest Samsung due to these issues. I hope to see improvements in your product durability compared to other brands.

Case ID: PP-I-[redacted] Email: [redacted] Hello PayPal, I reached out to you earlier without receiving a satisfactory response. It appears that the company I am dealing with is involved in fraudulent activities, unfairly taking money from customers. I have attached a picture for your reference. My account has been closed unjustly. I urge you to investigate this matter thoroughly. I do not seek monetary compensation from PayPal but rather the reinstatement of my account, as depicted. This situation reflects a lack of transparency in our dealings. It is concerning that despite providing evidence of misconduct by the company, my claim was closed abruptly. ZeroPark has treated me disrespectfully by banning my account without explanation or reimbursement. Please review this issue promptly.

Dear PayPal, I reached out previously regarding my account closure and I suspect fraudulent activity related to traffic sales. The attached image provides more details. I request a thorough review of this situation as the company in question seems suspicious. My primary concern is recovering access to my account with the full balance intact. The lack of transparency in this matter is concerning. I urge you to reconsider the account closure and investigate the unauthorized transactions. Zeropark's actions in banning my account unjustly have caused frustration. I hope for a resolution to this issue promptly.

I ordered a 55" Smart TV on February 28 with an expected ship date of April 2. However, I later received an email informing me of a delay in the shipping date. Today, I ended up spending an hour on the phone, experiencing three disconnections. On the fourth call, I was able to speak to someone who provided me with some information. While on the phone, I received another email stating that the issue had been expedited and a resolution ticket #[redacted] was created. Despite all this, after 60 days and an hour on the phone, the issue still remains unresolved. My order number is US[redacted]4. I've made several purchases from Samsung before, but I am disappointed in the treatment I have received.

I purchased a Galaxy 10 when I signed up with Sprint six months ago. Within two months, I started experiencing issues with people hearing me on calls. After visiting the Sprint store and troubleshooting with tech support via text for two days, it was suggested that I contact Samsung for a replacement under the one-year warranty. As I am unable to make outgoing calls, I am reaching out to seek resolution. Sincerely, Gerald Omstead from Michigan. Just hoping for a replacement Galaxy 10 that functions properly!

Regarding Ticket Number [redacted] I purchased a TV from Costco last year which developed a vertical blue line. Despite contacting Samsung multiple times, the repair was canceled without notification. After more back and forth, Samsung agreed to send a new TV. However, the process involved scraping off a sticker, mailing it, and filling out paperwork. After complying, my refund request was first approved and then rejected without explanation. Samsung's lack of transparency and unhelpful customer service have been frustrating. I have lost trust in Samsung and will not buy their products again. My contact at Samsung, [redacted], has not been supportive. - Craig T. Address: 46-[redacted] Kahuhipa Street E-[redacted], Kaneohe, Hawaii [redacted] Phone: [redacted]

Ticket # [redacted], Reference # [redacted]. We purchased five 75” Samsung TVs. After receiving a call about the warranty no longer being valid due to commercial use, I questioned the logic since the TVs are wall-mounted in our office buildings, not subjected to different conditions. Despite requesting to speak with a manager, I was directed to the service call center, which I found to be impolite. You can reach me at [redacted]. I am Chris Mason, the Facilities Manager at 1000bulbs.com, overseeing a substantial inventory of $30,[redacted] in our warehouse. We are a reputable business with over 30 TVs in operation, not a small, family-run establishment.

I am having trouble with my Galaxy J7 Crown as it is not recognizing my 4-digit passcode to unlock the phone. This has limited my ability to communicate except through email on my laptop. On the lock screen, I am prompted to enter the numbers individually, but when I do, it just says "double tap to activate" repeatedly without accepting my passcode. I believe my only option is to perform a hard reset to restore the phone to factory settings. Thank you for your assistance.