Samsung Customer Service Issues

I recently applied for the Samsung Access Program to buy an Eight K TV. The total amount to be financed is approximately $[redacted]. While filling out the application, I paused to download the forms for my records, causing the default amount to be set at $[redacted], leaving me short $[redacted]. I reached out to support through both phone and Chat, but no one was able to assist me. After contacting TD Bank to increase my limit to $[redacted] and reapplying with the same result, I was informed that it might take a few days for the system to update. However, it has been over a week, and there has been no change. I am frustrated by the lack of support at Samsung. I have a FICO score of around [redacted], own a house and car, pay all my bills on time, and have good credit history. I am 78 years old and reminisce about a time when customer service was more effective. Despite being a loyal Samsung customer, I am struggling to make this new purchase.

On Saturday night, November 28th, I had a lengthy text chat with two different representatives for 3.5 hours regarding my television model UN48J520DAFXZA. I reached out to the second representative from a different phone after feeling the first rep was not helpful and left me waiting for an extended period of time. The issue at hand was Amazon Prime freezing while I tried to watch content, but YouTube was working fine. After the text chat sessions, my problem worsened, and now I am unable to access the Smart Hub, only receiving a message saying it's being updated. Despite resetting and disconnecting the TV multiple times, the problem persists. My TV is solely used for apps on the Hub and not connected to cable or an antenna. The last representative mentioned 1-2 business days for a resolution, which passed yesterday. I am frustrated as I cannot use my TV as intended during my vacation. I hope to have the Smart Hub working correctly with my apps operational. Ticket number: [redacted]. Thank you, B. D. [redacted]

I want to address my recent experience with trying to get my dryer installation completed for order number US [redacted]49. I have been attempting to reach out since Saturday and have made multiple calls. Despite being promised a call back from a supervisor this afternoon, I have not received one. Earlier today, I spoke with two representatives who were unable to connect me to a supervisor as requested.

I recently bought an "open box" Chef Collection Samsung 36" Gas Cooktop, but I am missing the model and serial numbers. Luckily, I found a Samsung publication which identified my stove model as NA36M9750. I am in need of a LP conversion kit for this specific model. I kindly request Samsung to provide me with the part number for the appropriate conversion kit. Please contact me via email or phone to share the necessary information. Thank you.

Dear Sir, Good day. I am a customer of Samsung smartphones and would like to share my recent experience with the Samsung Galaxy Note 10 Lite I purchased from your authorized shop in Char Fasson, Bhola, Bangladesh, with IMEI no: [redacted][redacted]. Unfortunately, on 3rd December [redacted], the phone stopped charging, and I have been facing battery draining issues since the beginning. The shop informed me that it cannot be replaced but will be repaired. This phone holds sentimental value as it was purchased with my first job's salary. Experiencing hardware issues on a high-value phone within 14 days is disappointing. I have always been a fan of the Galaxy Note series, but this incident has been emotionally challenging. I kindly request not to receive a repaired phone for a device used for less than 14 days. Sincerely, Mahbubur Rahman. [redacted]

Dear Sir/Madam, I would like to bring to your attention an issue we are facing with our Samsung phone purchased through EMI payments with Samsung Finance. The automatic debit scheduled for the 5th of this month did not occur, despite having enough balance in the designated ECS account. Unfortunately, our attempts to contact customer care were unsuccessful as both numbers provided turned out to be invalid. To make matters worse, the phone's display suddenly stopped working today, and all necessary transactions are stored on it. We are left in a predicament despite no faults from our end. We kindly request your prompt attention to our problem.

This has been an incredibly frustrating experience with the service we received regarding our new Samsung appliances from Home Depot in Frankfort, IL. Our washer, dryer, and appliance stands, all purchased a few months ago, have been causing issues. The washer started making a strange noise and upon inspection, we found shards of glass inside the machine. Despite reaching out to both Home Depot and Samsung customer support, the assistance has been inadequate. We have young children at home, and the situation with the moldy washer is unacceptable. We are exploring getting a refund for the faulty products and the warranty. A representative mentioned the warranty might not be refundable, but we hope this can be resolved. We are disappointed with Samsung's lack of service for their products. We are taking steps to escalate this situation further.

My Samsung TV, purchased in July of [redacted], is not displaying any picture. We had to have a serviceman visit our house within the first 3 months after getting the TV. The last service visit was on Nov.13, [redacted], where the monitor was replaced under the one-year warranty we were informed about. Unfortunately, the TV stopped working this past weekend, just a few weeks past the warranty expiration. Due to losing my job because of the pandemic, I cannot afford to repair it. Please consider honoring the warranty as we have had multiple issues with this TV. I am currently without a TV to watch. I would appreciate your assistance and can provide more details over the phone. Please reach out to me at 1-[redacted].

As a Samsung enthusiast with multiple Samsung flat screens and 4K players, I have bought headphones from Samsung directly, leading to receiving emails. After opening your website from an email, I noticed a 75" QLED TV with 48-month no interest financing. Although I viewed it multiple times before opting to wait, the webpage now constantly pops up, seemingly embedded. I hope this is not intentional, as I find it unethical. Please provide guidance on how to close the webpage and prevent automatic pop-ups. Winston

Hello, I am writing to express my disappointment with my Samsung UN55JU6500FXZA 4K television that I purchased on 12/12/15. Recently, after less than 22,[redacted] hours of use, a 4" transparent purple tint circle appeared on the screen, which has now spread to 5 areas. Additionally, the volume control is now erratic. This TV is located in a room with minimal lighting, and the brightness was not set excessively high. Considering the premature issues with this TV, I am hesitant about buying another Samsung product. I expected higher quality and durability from Samsung, and this experience has been disappointing for me. Thank you for reading. Best regards, Joseph

Dear Sir/Madam, I am writing to express my disappointment with the after-sales service provided by Samsung in Tunisia. I purchased a Samsung A51 mobile phone from one of your stores on August 10, [redacted], with a one-year warranty. However, after just two months of use, the screen suddenly went black, despite never being dropped. The attached photos show no visible damage or scratches on the screen. Upon returning the phone to the store last week, I expected the repair to be covered under warranty. To my dismay, I was informed that the repair would cost [redacted] Tunisian dinars (roughly [redacted] US dollars). I am extremely dissatisfied with this response. I believe this does not align with Samsung's usual customer service standards. I kindly request your attention to this matter and a resolution. I would appreciate a replacement phone or a free repair. I look forward to a prompt response and solution. Thank you. Regards, Marwa S. +[redacted]6

I would like to file a complaint regarding the Samsung Galaxy Z Fold 2 that I purchased three months ago. Initially excited about the innovative foldable phone concept, I had diligently saved up for it despite the challenges of the pandemic. However, contrary to the advertisement promises of durability, my phone's screen has cracked after just three months of use. Following a call to Sprint customer service on Friday, December 11, [redacted], I was directed to a repair center. Unfortunately, they claimed it was a manufacturer defect not covered by insurance and redirected me to another location, which I have yet to visit due to distance. Frustrated with the faulty product, I have been forced to purchase another phone, rendering the Galaxy Z Fold 2 unusable and a waste of my hard-earned savings. It's disappointing that the quality did not meet expectations, and now I am seeking advice on how to address the issue. Your prompt assistance in resolving this matter would be greatly appreciated. Sincerely, Vadim S.

I am eager to receive the refund for my returned order. The product was received at 9:57 a.m. on Monday. FedEx attempted to deliver it to the return facility on Saturday, but it was unsuccessful as they do not operate on Saturdays. I am aware that the refund process usually takes 2 to 5 business days after the item is returned. I was hoping for a quicker turnaround, closer to the 2-day mark. I'm uncertain if Monday is considered a business day in this process. Will I see the refund in my account today, which would be the fifth business day, or will I possibly have to wait until the coming Monday?

Hello, I recently purchased a Samsung A92 (20) from someone who was unhappy with the camera function. However, I need the phone for business purposes so that's not a concern for me. They provided a new 4-digit password, but I am struggling to factory reset the phone. When attempting a hard reset, I am only presented with the following options: - Recovery Mode - Fastboot Mode - Normal Boot Is there any additional step I can take to resolve this issue?

I value investing in quality products, and I recently bought a Samsung QLED TV. Unfortunately, I encountered an issue when setting it up because the necessary screws to attach it to the TV stand were missing. This situation is frustrating, as it requires an extra trip to the store or searching online for the specific screws needed. It would be greatly beneficial if Samsung could either include the essential hardware or clearly indicate on the packaging that mounting screws are not provided. The required M8 x 1.25 screws are relatively inexpensive, and including them with each TV would enhance the customer experience by saving time and effort.

I recently purchased a new 65-inch Crystal UHD Samsung television from Amazon. Upon opening the packaging with my daughter, we discovered an unexpected extra layer of plastic on the screen. Despite efforts to resolve this with customer care supervisors, I was told I damaged the screen and breached the warranty. Technicians were uncertain about this additional plastic layer. Research online revealed others faced similar issues with Samsung. Two supervisors promised to investigate but failed to call back as promised. As a loyal Samsung customer on my third purchase, I am disappointed by the lack of resolution offered. Warnings about the screen should have been included. Your support in addressing this matter is greatly appreciated.

Subject: Exchange & Refund Request for Samsung Refrigerator Hello, I received a text message yesterday from Samsung's Exchanges and Refunds department regarding my Samsung refrigerator. They mentioned the possibility of receiving a $2,[redacted].00 e-coupon for an unsuccessful repair attempt. I'm interested in exchanging the unit for a new one. Kindly, I request communication via email rather than text for arrangements concerning delivery, setup, and removal of the current refrigerator. I have also replied to the text message today. Please get in touch via email at [redacted] to proceed further. Thank you. Marsha G. [redacted] Rockledge Dr. Fort Worth, TX [redacted] Home Phone: [redacted] Cell Phone: [redacted] Email: mardang@[redacted]

I was told I need to check if I can install Discovery Plus on my Samsung Series 6, [redacted], or [redacted]. My TV is mounted above the fireplace, making it difficult to find the model or serial number. While I can download the app on my phone, I prefer watching it on my Samsung TV for a better viewing experience. Any help would be great. Thanks.

I recently switched from an Apple iPhone and Watch to the Galaxy S20+ 5G and watch, and I have to say I do not like these products compared to Apple. I have had several of Samsung's products over the years, including phones, TVs, and household appliances. For starters, there seem to be frequent security breaches, and both Samsung and Google want to gather all my info, which feels like overkill. The voice-to-text function is not great, working flawlessly at times but failing to activate at others. The watch has issues starting and stopping workout recordings and updating properly. Additionally, many second-party apps I use don't function correctly. I'm unsure how to enhance my experience with these products but wanted to share my dissatisfaction. - Raymond Rajsky

I purchased a Galaxy S4 GT-[redacted] six months ago but have not been satisfied with it. I consistently receive a message saying "No SIM card." Recently, the phone has been overheating, prompting me to buy a simpler phone for vital communication with a hospital. When I removed the battery, I discovered the heat was emanating from the SIM card area. Considering transferring the SIM card to my new phone but hesitant now. Disappointed with the Galaxy, wondering if it's a defective unit. I prefer non-technical explanations as I'm 83 and not technologically savvy. -Hilda