Samsung Customer Service Issues

I am currently facing multiple cyber attacks that are intentionally disrupting my financial situation, legal matters, and even my attendance at court. This has become complex and challenging to manage as it involves multiple phones, devices, Google accounts, and remote monitoring. I have evidence that these efforts are direct threats to me physically, involving the cover-up of illegal activities such as drugs and human trafficking. This is the third time in 11 years that I have experienced this organized crime-related approach across various institutions. Despite all this, I am not delusional, and with further research on "flying monkey" in Wikipedia, you can understand the situation I am up against. Unfortunately, I am unable to get any assistance as I feel legally restricted from investigating these individuals who have subjected me to the same pattern of attacks three times in a decade. Furthermore, my Telus account and Roger's business account have been monitored and impersonated, as confirmed by their respective privacy departments.

I have been dealing with a faulty refrigerator since the day of purchase. Despite over 5 service visits, the issues persist. Hours spent with customer service exceed 40, but no permanent fix has been found. The service center, EE Fix in Queensbury NY, has been a disappointment. They fail to leave invoices and wrongly claim I refused service. The leaking refrigerator has ruined my food, damaged my floors, and had its ice maker fail multiple times. When EE Fix alleged an infestation as the cause, I promptly had it checked and found only a few old mouse droppings. I possess photo evidence of these events and the lackluster communication with Samsung's agents, save for one individual named Jared from Tampa, Florida, who genuinely tried to assist. My previous experience with a defective Samsung dryer has left me disillusioned with the company. I seek a full refund for the refrigerator, reimbursement for ruined food and new flooring, and prompt resolution to this urgent matter. Contact at [redacted] is imperative. If not resolved swiftly, I may resort to legal action or publicizing my ordeal on social media.

My phone is no longer allowing me to access my email. It keeps saying that my password is needed, but then it doesn't accept it. Strangely, I can log in to my email on other devices just fine with the same password. The phone recognizes my email address, and when I tried to add a new account, it said I couldn't because it already existed. The local Verizon store couldn't fix it, and Samsung's support line was also unsuccessful. Verizon mentioned that others have experienced similar email access issues, potentially due to a Samsung update. I simply want to regain access to my email on my phone, as the problem seems to revolve around the password.

As a previous English as a Second Language professional at Bergen Community College, I had the pleasure of teaching my former students, Mr. Parks and Mr. Lee, several years ago for their language speaking accomplishments. Being a loyal Samsung customer, I bought a range that unfortunately caught fire and caused significant damage to my kitchen. I am struggling to get in touch with Samsung about compensating me for this incident, resulting in a considerable loss of property. While encouraged to join a class action lawsuit or file an individual suit, I have refrained due to my respect for my former students, Mr. Parks and Mr. Lee. I am unable to afford the financial burden required to restore my kitchen after the destruction. I am reaching out to Samsung directly to address my losses from the faulty range. Please convey this message to my former students for their kind consideration for their previous ESL teacher. Thank you. LydiaMaxwell@[redacted] [redacted] 8 Queens Lane, Wayne NJ [redacted]

My cell phone plan is with US Cellular. My mother's Samsung Galaxy A21 stopped working on Friday, January 22nd at 6:30 am. There is no network connection available; it can't make or receive calls, texts, or access the internet. I tried troubleshooting with US Cellular's online chat on Friday but to no avail. Then, I visited a US Cellular store on Saturday and called US Cellular from my phone. Despite following their instructions, the issue persisted. The representative suggested replacing the SIM card. I went to a US Cellular store on Sunday, but due to a nationwide outage, they couldn't assist me. After contacting US Cellular again on Monday, they mailed me a new SIM card. I received it yesterday, installed it, and spoke with two US Cellular technicians, but unfortunately, the problem remains unresolved. The representative suggested I contact Samsung for further assistance.

I recently purchased a Samsung Q90T 4K 75-inch TV, but it arrived damaged in shipping. AGS notified us on January 13th, informing us Samsung would contact us regarding the issue. However, we had to reach out to them on January 15th when no contact was made. Despite Samsung stating they shipped a replacement, we never received it. We've faced difficulties obtaining the promo code to re-order the TV. We seek resolution for this matter without further complications. We wish to receive the Samsung Q90T 4K 75-inch TV, along with a compatible soundbar to compensate for the troubles encountered. Please address this promptly. Thank you. Tom S., [redacted] Arrow Point Drive, Reference No. [redacted]7. Contact me via email at [redacted] or phone at [redacted].

Hello, I hope you are doing well. I wanted to discuss an incident of sales practice misconduct that occurred at the Samsung Cafe (physical store). I made a purchase of a Galaxy Watch 3 on February 3, [redacted], after previously buying a Galaxy TabS7 from the same shop. My intention was to create a Samsung ecosystem by pairing the Galaxy Tab S7 with Galaxy Buds (purchased in an offer) and the Galaxy Watch 3. The salesman assured me that these devices would be compatible as long as they were above OS 4.0 Android and had more than 1.5GB of RAM. However, after making the purchase and trying to connect the watch to my tablet through the Wearable app, I encountered an "unexpected error" message each time. Despite seeking help from the salesman, it was later revealed at the service center that the Tab S7 is not compatible with the watch. I am left with a time-sensitive situation, as I was informed that I only have 12 days to be eligible for a return. The lack of information on the product's incompatibility is concerning, especially for newly released devices. I have expressed my concerns to the store but have not received a satisfactory response. I request either a refund or a solution to make the watch compatible. As a first-time Samsung buyer, this experience has left me extremely dissatisfied. I urge for better communication of such compatibility issues on your website or product descriptions to prevent similar incidents for future buyers. Thank you.

I have been experiencing an ongoing issue with hackers accessing my personal messages on various devices and social media platforms. Despite taking measures like contacting the fraud department, changing passwords, and wiping my devices clean, the unauthorized access continues. The breach of my privacy is concerning, as the hackers have gained access to detailed personal information and even compromised your systems. It is distressing to have my private texts and pictures viewed without consent and to deal with the repercussions. I believe the individuals responsible are located in close proximity to me. I would appreciate it if someone could guide me on how to address this situation. Thank you.

I am experiencing issues with my Smart TV model UN55F7100AF. Initially, it would intermittently drop all RF connections. Despite attempting to re-pair the smart remote and the RF universal remote, the problem persisted and eventually the TV stopped responding to any IR remote control commands. After updating the firmware using a USB stick, the TV will not respond to any remote control commands at all, leaving me with only limited access to the TV through the physical buttons on the back and by using a USB keyboard. I have tried various troubleshooting steps such as resetting the remotes, unplugging the TV, resetting it via the menu, and resetting the smart hub with no success. I have researched online and suspect it may be an issue with the infrared module on the TV. I am seeking advice on additional steps to resolve this issue and whether replacing the RF module could be the solution.

**REQUEST FOR RECOMMENDATION** I am interested in knowing if the portable SSD (T7 USB 3.2, [redacted] GB) would be suitable for creating and storing an image copy for recovering my operating system (Windows 7 Pro) currently stored on a Samsung SSD [redacted] EVO 500GB in my desktop PC, which is around 4 to 5 years old. Lately, I've encountered situations where the EVO [redacted] SSD was not being recognized during boot-up, leading to a black screen. I have tried troubleshooting by rebooting multiple times and disconnecting/reconnecting the SATA and power cables, which seemed to temporarily resolve the issue. I am not sure if the SSD is experiencing intermittent internal failures or if it's just faulty cable connections. Considering the urgency, I need to create a backup image promptly to safeguard my system. All my data and records are saved on other internal hard drives with backups in place. The system on the EVO [redacted] SSD takes up about [redacted] GB, with the rest of the space unallocated. Any suggestions would be greatly appreciated. Respectfully, Frank L. [redacted]

I am inquiring about the suitability of the T7 USB 3.2 [redacted] GB portable SSD for creating a backup image of my Windows 7 Professional operating system. The system is currently installed on a Samsung SSD [redacted] EVO [redacted] GB that is approximately 4 to 5 years old. Lately, I have encountered issues where the EVO [redacted] SSD is not detected upon startup, resulting in a black screen. I have attempted troubleshooting by rebooting and checking the connections, but the problem seems to persist intermittently. Could this be due to internal SSD failures or faulty cable connectors? I am looking to create a backup image promptly to safeguard my system, as my data is stored on other internal drives and is regularly backed up. The system size on the EVO [redacted] SSD is around [redacted] GB, with the remaining space unallocated. Any guidance or recommendations would be greatly appreciated. Thank you, Frank Lollar.

I recently purchased a phone and was disappointed with the setup process. Despite being informed through YouTube videos from the company that I wouldn't need internet to set up the device, the option to skip connecting to WiFi during setup was not available as shown. Even with a SIM card with data in the phone, it still prompted me to connect to WiFi. This contradicted the information I was given by customer service before my purchase. I feel misled by the company's videos and customer service representatives. I intend to leave feedback on the videos to prevent others from facing the same issue. This experience has left me frustrated after spending €[redacted] on the phone.

It hasn't even been a month since I purchased a Galaxy A71. My family usually prefers the S series, but after reading the reviews, the A71 seemed comparable. We've owned every S model from S4 onwards. My husband switched from an S9+ and I had an S10+, but we had to opt for the A71 due to budget constraints during the pandemic. My husband's A71 has been trouble-free, but mine developed a vertical line on the second day. Although it disappeared after two days, the fingerprint sensor then stopped working, and the screen went black two days ago. Despite appearing on and attempting various fixes, the screen only worked briefly before turning off again. I researched and found others facing similar issues. I urgently need a solution as I have no other phone.

We have been experiencing multiple issues with our television under warranty. The service technician sent to us did not have the necessary parts to fix the problem, resulting in a month of waiting. Upon examination, he concluded that a screen replacement was needed, which led to further delays due to defective parts. Despite attempts to contact the company, there has been no response. We feel it is unacceptable to be without a TV for almost five weeks, especially during the pandemic. The poor customer service and lack of efficient repair service have been frustrating. We request either a prompt screen replacement or a new TV altogether. It has been a trying process, and we hope for a swift resolution.

I have a Samsung AA01 phone. When I bought it, I accidentally set up multiple Gmail accounts. My first account was [redacted], which I used to verify my Samsung phone. Later, I switched my Samsung account to [redacted], my current main account. Unfortunately, I put a lock on the Samsung Notes app, which contains sensitive information like bank details, employer information, and disability information. I can't remember the password I set for the app and now I can't access the important information stored in it. Although I managed to switch accounts using an authenticator, when I try to remove the lock on Samsung Notes, it only recognizes the old email [redacted] for verification, not my current one, [redacted] I tried to recover the old email's password but couldn't since it seems to have been hijacked and changed. Now I'm locked out of my own Samsung Notes app. I need Samsung to investigate this matter and assist me in resolving this issue.

I would like to cancel the free A11 trial period and have my phone number released to use with my original phone. I had a challenging experience at the Walmart store where an employee insisted on selling me a new phone and plan and took my number. I tried to return the phone on the 29th, but it was unsuccessful. I cannot afford the monthly cost and the phone is too large for my shirt pocket. As a 67-year-old living on disability, I don't use the phone for movies or games, and my usage is minimal. I had over [redacted] minutes, [redacted] texts, and 6 gigs of data on my previous plan before the number was hijacked. It seems my number is being held, and I am requesting to be removed from the trial and have my number released to use with my original phone for important calls like doctors' appointments.

I need to cancel my free 2-week trial of an A11 phone. Please don't send a code to my phone number [redacted] as I can't activate my original phone plan. I can't call you from my phone as you already have my number. I'm trying to reach out to my doctor, oncologist, and cardiologist, but this situation is affecting my monthly appointments because you have my original number. Please contact me at [redacted] as I need to resolve this matter quickly. Thank you.

I wanted to bring up an important issue related to a feature in the developer options menu called 'show screen updates'. When activated, this feature rapidly flashes colors on the screen with each update. For individuals with photosensitive epilepsy, this flashing can trigger a seizure. Photosensitive epilepsy is a condition that affects some individuals without prior warning, making it challenging to avoid triggers. I encourage you to read more about this issue on reputable sources like WebMD to understand its impact. Although rare, the number of Samsung phone users makes this a significant concern for those affected by the condition. I appreciate your attention to this matter and any assistance you can provide. If there is a specific branch or department that handles such concerns, please forward my message accordingly. Thank you for your time and understanding.

I contacted Samsung regarding my refrigerator that stopped working. A service person from Service Quick visited, assessed the issue, and charged me $[redacted]. He promised to return with the part on Monday or Tuesday. When I followed up, they mentioned he wouldn’t be back due to some issues. Despite attempting to fix it myself since I live in a rural area, they insisted I needed pest control, which I cannot afford. This is irrelevant to the fridge repair. I am extremely disappointed in Samsung. I'm arranging for another technician, and after this experience, I will not purchase Samsung products again. It's disheartening given the $[redacted] I invested in the fridge, considering I work hard for my money. The appliance is barely over a year old. - Esther W. V.

Service Order Reference: [redacted] Customer Reference: [redacted] Model Number: SM-R175 IMEI: None Serial Number: RFAN82JMQTF I recently reached out to Support to resolve an issue with my Samsung Buds+. After sending them in for warranty repair, they were returned within 4 days. Unfortunately, the problem persisted. I later discovered that the Screen Lock Function on my Samsung S8 was causing the issue, not the Buds+. After adjusting the settings, the problem was resolved. It might be helpful for your Agents to consider this before advising a device return. Thank you for your service; I truly appreciate it. - Gary D.