Samsung Customer Service Issues

I ordered a Galaxy Note10+ 256GB on September 10, [redacted], with order number M18CY760PA. The phone was expected to arrive on September 12, [redacted], but it never showed up. After contacting Samsung's customer service, they initially advised me to wait, despite my concerns. They eventually stated that the package had already been delivered and instructed me to contact FedEx on my own. FedEx then directed me back to the seller, explaining that they are responsible for the package. I was told by Samsung to file a police report. I feel frustrated as a customer because it is the merchant's responsibility to ensure timely delivery. Samsung's approach of shifting the blame and asking me to take these steps is disappointing, especially after investing a significant amount of money in their product. Retailers should stand behind their claims of timely shipping without putting the burden on the customer.

I ordered the Galaxy Note 10+ promotion phone under the agreement to trade in my new Galaxy S10+. The S10+ had no cracks, was factory reset, paid off, and not blacklisted. Despite this, Samsung is indicating they will keep my S10+ trade-in and charge me the promotional $[redacted] value. I have been unable to reach anyone for clarification. I attempted to proceed with the S10+ return to recuperate some funds, but encountered issues with the provided link. I feel deceived and am considering contacting my local TV station and seeking legal advice to address this situation.

I purchased a Samsung electric range in February of [redacted]. Despite three repair attempts, the range continues to overcook and undercook food. I am extremely dissatisfied. Multiple parts have been replaced without resolving the issue. Due to personal circumstances requiring immediate attention, I couldn't address this matter sooner. I expect nothing less than a refund due to the range's consistent malfunction since purchase. Our holiday dinners were ruined along with expensive meat. Assistance in resolving this issue would be greatly appreciated. Thank you.

For the past week, my Samsung washing machine has been making a loud brushing sound before starting to rotate for rinse and spin. Although the sound stops after gaining speed, everything else seemed fine. I decided to contact Samsung customer care on 09/09/[redacted] about the issue. A Samsung service person visited my home and identified a problem with the clutch of the motor, requiring the machine to be taken to a service center for repairs. On 11/09/[redacted], they picked up the machine and returned it today, 14/09/[redacted]. The customer care representative informed me that only a switch was rubbing against the drum, but now the spin option is not working properly - clothes remain wet even after running it twice. It appears the machine's performance has been affected by the service. The motor sound also seems different, possibly indicating a replacement. I'm disappointed with the service center's handling of my machine and the impact on its functioning. This has caused inconvenience as I had to send clothes to a laundry service while waiting for the repairs.

I purchased a Samsung A70 two months ago, and it has been the worst mobile phone I've ever had. Recently, the screen went black suddenly, although the phone is functioning properly. I went to the Abbass AlAkaad Branch in Egypt and was disappointed by the unprofessional behavior of a female staff member. She didn't even consult the support team, just insisted the screen needed to be replaced. When I inquired about the timeline for the repair, she mentioned I should return after the 24th of September to check if they have the screen in stock, citing high demand due to many customers breaking their A70 screens. It was frustrating to receive such unhelpful feedback. Device Serial Number: [redacted][redacted] Location: Egypt Contact: [redacted][redacted]

I want to express my gratitude, not complain. I have always been happy with my Samsung products. At 70 years old, I rely on dependable and user-friendly devices, and Samsung has been just that for me. I recently switched from At&t to Sprint and had to buy a new phone, opting for an LG7ThinQ which turned out to have many issues. I truly appreciate Samsung's reliability as I now mainly use my LG phone as a paperweight while enjoying my Samsung tablet, TV, and microwave. Thank you for being the best, it's important for me to share my satisfaction! Thank you, Cyndee Marple ([redacted])

Ticket #[redacted] dated August 30th, [redacted]: I was promised a replacement vegetable bin as a one-time courtesy for my Samsung fridge model RF260BEAESR. However, twelve days later, I discovered they canceled it without any communication since it was out of warranty. Frustratingly, no one notified me of this change. Cleaning the bin was difficult due to its poor construction, and after injuring myself trying to pry it open, I am left with a broken bin and no resolution. I am appalled by the lack of customer service and the subpar quality of the product. I feel disappointed and angry at Samsung for their actions and the defective design of the refrigerator. I expected better treatment from such a well-known company. My experience has been extremely frustrating and I am considering taking further action. Thank you.

I have been dealing with Samsung support due to my J3 phone having sound issues unless on speaker. I sent it for repair twice, but the problem reoccurred after a short time. It has been two weeks since I returned it for the third time, and now I am without a phone for almost a month. I was promised a replacement within 3 days last week, but there is no tracking information. After calling multiple times, I was given conflicting information about the status of my replacement. This situation is frustrating and unacceptable. I believe a defective phone should be handled more efficiently. I would appreciate a clear explanation for the delays and a definite timeline for when I can expect to receive a functioning phone. Case# [redacted] Ticket# [redacted].

I wish to revoke consent for any data collection by Samsung and their affiliates. My personal information, contacts, messages, keylogs, voice recordings, and camera usage must not be utilized by any Samsung device. This includes my television. Despite seeking assistance from tech support to remove Bixby from my phone, the application keeps reinstalling itself due to the persistent presence of rootkit spyware. I am adamant that I will not support Samsung in any future purchases. In today's world, privacy is already scarce, and I refuse to tolerate my own devices monitoring me.

I have submitted my T-Mobile branded Galaxy Note 9 for repairs twice over the last 2 months through the local uBreakiFix Samsung authorized dealer. The first repair supposedly included a camera replacement, but the device returned with additional issues. The lock screen was unresponsive to Google Voice Assistant. Following no communication for several weeks, I contacted customer service multiple times. I was promised the option of a replacement or refund, but no one contacted me. Despite my requests to speak with a supervisor, I never received a call back. I received a SD slot and an S-Pen in the mail but not the device itself. The ticket number for this matter is #[redacted]. I am requesting a new replacement Galaxy Note 9 or even a Galaxy Note 10 Plus due to the extensive customer service problems, false information about speaking with a supervisor, and over a month without a phone.

Subject: Samsung E-Commerce Trade-in Dispute Resolution Dear Customer Service, I recently encountered an issue regarding a trade-in dispute with my Samsung phone. Despite following the instructions to prepare my device for trade-in by clearing memory, removing the SIM card, deleting apps, and performing a factory reset, I was informed that I did not reset the device before sending it in. This has been disheartening as a loyal Samsung customer who has invested in various Samsung products over the years, including a kitchen suite, TVs, smart home devices, and phones. I believe there may have been a misunderstanding as my device was prepared as instructed, and I am unsure why the lock screen was still present. Given my loyalty to Samsung and the impact this situation has had on me financially as a senior citizen on a fixed income, I had hoped for a more personalized and understanding approach to resolving this matter. Thank you for your attention to this issue. Sincerely, I. A.

I recently bought an 8kg Quick Drive washer dryer from Currys. There was a cash back offer of £[redacted] on the machine. After sending the necessary details, I received a stern email instructing me to provide an invoice within 7 days instead of using the Currys Order Confirmation, even though they contain the same details. I eventually located the invoice in an email and sent it. Then, I was asked to submit a photo of the serial number on the machine, which I had already done on Saturday. Although it feels like the process is intentionally avoiding paying out, I have just re-sent the photo I took five minutes ago. I am currently on holiday in Spain, making communication more challenging than usual.

My spouse and I, both retirees, invested in a new Samsung 55" TV to enjoy. After hearing good reviews on Samsung compared to our old Vizio, we opted for the UN55NU6900 from a local WalMart. Setting it up on our wall was smooth, but we were surprised to find only 2 HDMI ports when trying to connect our DVD player alongside the fire stick and cable box. Regrettably, we're now forced to purchase another device to accommodate the player since we've already unpacked and mounted the TV, making a return impossible. As tech novices, handling an additional device and remote is daunting. We wish the number of ports was clearly stated on the packaging. We'd gladly upgrade to the [redacted] model and cover the cost difference, but the local store doesn't carry it and won't accept a return without the original box. This situation has left us dissatisfied and frustrated with our purchase, hoping for better information on future product packaging.

Dear Sir, I recently purchased a Note 10 during the pre-order and was excited to upgrade from my slower Note 3. When I opened the box, I found an earphone, a charger with a cable, a nip for the S Pen, and the device itself. However, I was disappointed to find that a type-C to USB converter was not included, as it was for those who purchased the S10. I kindly request that Samsung provide me with the original type-C to USB converter, even if I need to pay for it, as long as it is genuine Samsung quality and not an OEM product. I am located in Malaysia and can be reached at [redacted] Thank you for your attention. Sincerely, SAIFUL

I returned an order in early July, but XPO and Samsung are having trouble locating it. I have yet to receive my $[redacted] refund and feel frustrated by the delays caused by XPO shipping. I've had no luck with escalated calls and it's almost October. This money is significant for me as I have overdue bills to pay. I believe Samsung should reimburse me for the missed months and late charges incurred due to this issue. I want my money back and compensation for the inconvenience of not having it for so long. Order i130r390ti. Refund my money promptly, Samsung, and consider providing me with some compensation for the trouble caused.

I initiated a service request for my defective TV on July 7th. Customer service informed me that I needed to allow 14 days for repairs. After they realized they had the incorrect panel, I did not receive any further updates despite multiple follow-up calls. Unfortunately, I encountered unprofessionalism, lack of expertise, long wait times, and inaccurate information in my eight attempts to contact customer service for a replacement. It will be three months in 12 days, and I am still without a working television. This situation is extremely frustrating for me. As a person with disabilities who cares for grandchildren during summer and after school, not having a TV is a major inconvenience. This is not the first time I have had a negative experience with Samsung. I am disappointed with the level of service provided by such a large company. I urgently request expedited delivery of my television and a replacement for my previous order, which was never replaced after being deemed irreparable.

I bought a Samsung Dryer model DVE50R5400 in July [redacted]. On September 14, [redacted], the dryer stopped responding to touches on the display. I contacted support and got ticket number [redacted]. The local vendor, Lakes Electronics, couldn't get the parts to fix it, and now I have to wait at least 19 days for a resolution. I've spoken to Samsung support, including Executive Support, who mentioned a 14-day wait for back-ordered parts. I request Samsung to replace the unit under warranty promptly.

I purchased a WW10H9600 washing machine in November [redacted] for €[redacted]. Since then, I have required multiple technician visits. On July 20th, the machine got stuck on 'detecting weight'. The technician initially cleaned the filter and deemed it fixed, but the issue persisted when running a wash cycle. It was determined that a new computer was needed. After replacing the computer, the machine made a loud noise prompting another visit where it was discovered that the computer had fallen out of place. Despite further repairs and replacements including a new motor, the machine continues to malfunction with the same issue. I have reached out to Samsung customer service numerous times, but have yet to receive a satisfactory resolution. I even contacted Samsung Head Office in Spain seeking assistance but was not provided with a contact for someone with authority in customer service.

I am extremely disappointed in the service provided by Samsung. On August 31st, I received a fridge/freezer and a water supply kit. Upon hiring a plumber to install the kit, we discovered the fridge was faulty and lacked the necessary adapter. I informed Samsung over 2 weeks ago, and recently received the missing part without installation instructions. The product's manufacturing fault should have included the correct part. Please send an engineer to install it, as I am hesitant to tamper with the appliance. Despite two calls to 0[redacted] customer service and messages left for support, I have not received a response. I request reimbursement for the water kit, the plumber's call-out charge, call center expenses, and the time spent resolving this issue. Please send an engineer to install the missing part promptly. If I do not receive a response in 3 days, I will contact your head office.Regards,Graeme O. [redacted]

I have had a frustrating experience dealing with Samsung customer support this past week. From unhelpful chat sessions where representatives couldn't provide information on product availability to rude customer service personnel, the whole experience has been disappointing. I even waited 40 minutes at a store only to be told they couldn't assist with repairs and then found out the store was closed. It seems like no one in the company has accurate information on product availability or when items will be in stock. This lack of knowledge makes it difficult for customers to make purchases. I have encountered untrained and uninformed workers all week who can only say "I don't know" or "Samsung hasn't told us." This level of customer service is unacceptable. I hope Samsung can address this issue promptly.