Samsung Customer Service Issues

On September 13, [redacted], around 9 p.m. (PST), after a frustrating and non-productive call, I attempted a chat session hoping for a better outcome, but unfortunately, it was equally unhelpful (please review both interactions for details). I am seeking clarification on why my Tab S6 is under a restrictive account/order with FedEx tracking number [redacted]45 and order number M18JMZV0PA. Please explain your policy on this matter. I am also confused by conflicting reasons given by the sales/support team in emails from Ahmed Insaf and my correspondence yesterday (which lasted over an hour and 40 minutes). I want fair compensation for this issue, as I have already spent 3 to 4+ frustrating hours on calls and chats related to this. I have recordings of all my calls and the chat session on September 13. Please consider my history of purchasing and registering Samsung devices, including two Note 10+ phones.

I believe my Samsung Galaxy J4 offers superior sound for music compared to other devices. It provides excellent audio quality for watching music and movies on the Youtube site. Aside from the original Samsung software, I also use various essential Android applications. If Samsung is considering creating a new device for music enthusiasts worldwide, their software experts could develop new audio software similar to what is on my Galaxy J4. The sound on my gadget when playing videos and music from Youtube is clear, loud enough but gentle, ensuring it does not harm our ears. To experience it firsthand, you can listen on my device. If Samsung is not interested in this idea, there is potential for other manufacturers to create products with improved music sound quality. This concept could be a simple and large-scale project benefiting people globally. Should Samsung wish to explore implementing a similar audio app on their devices, they can contact me via email at [redacted] or [redacted].

Dear Sir, I am writing to share my ongoing issue with the Samsung Maintenance Center (BCI) in Amman, Jordan. The incident dates back to January [redacted] when I had my Galaxy Note 8 repaired due to a broken screen. Upon receiving my phone, the maintenance center assured me it was water-resistant again. However, during a water test, I found a leak near the rear camera. When I returned the phone, they claimed the leak was from the sim card compartment, which I disagreed with. After further tests, they returned the phone, stating there were water traces near the board but assured me it was not damaged. I requested a board warranty but was denied. Recently, my phone displayed a "moisture detected" message in the charging port after minor water exposure and now I am told I need a new board for a fee of [redacted] Jordanian Dinars. I am frustrated and suspicious of their practices. My phone remains at the center as I refuse to pay for a mistake I believe they made. This experience has made me hesitant to recommend Samsung products due to the lack of accountability by BCI. I hope this situation is resolved promptly.

Dear Samsung Customer Service, I am reaching out concerning a significant issue I am facing with the Samsung Maintenance Center (BCI) in Amman, Jordan. This matter not only concerns resolving my specific problem but also ensuring such incidents are prevented in the future to safeguard the credibility of the center and Samsung Mobile's reputation in this competitive market. In January, I visited the BCI-owned Samsung maintenance center in Amman to replace the broken screen of my Galaxy Note 8. Upon receiving the device back the following day, I was assured it was once again waterproof. However, during a water test that same week, a leak near the rear camera was discovered. Despite returning the phone to the center immediately, their explanation of the issue was unsatisfactory. Subsequent tests indicated water traces near the board, with no damage reported, though I insisted on a board warranty. The center declined, did not charge for the service, and failed to document the water incident in their system. Recently, I returned to the center due to water splashes affecting my phone's charging port, resulting in a demand to replace the board for a fee of [redacted] Jordanian Dinars. This abrupt assessment raises concerns about the previous repair and the center's integrity. My device remains at the center, and until clarity is provided, I am reluctant to proceed with the suggested repair. This experience has deeply disappointed me, and as a mobile phone store owner, I am reconsidering recommending Samsung products to my customers due to the poor service encountered at this facility. I look forward to your prompt attention and resolution to this matter, Best regards, Omar Al Ashqar

Dear Sir, I am writing to share my experience with the Samsung Maintenance Center (BCI) in Amman, Jordan. In January, I took my Galaxy Note 8 to the center for a broken screen. Upon receiving the phone back, I tested it and found a water leak near the rear cameras. Despite their claims, I believed the issue stemmed from their screen replacement. I recently had to return the phone due to water damage in the charging port, and to my surprise, the center now insists on replacing the board for a significant cost. This has left me frustrated and questioning their practices. As a retailer in the mobile industry, I am disappointed in this experience and hesitant to recommend Samsung products to my customers. Reputation is crucial, and I hope this matter can be resolved promptly to maintain trust in Samsung's services in the region. Thank you.

Dear Samsung Team, I am writing to bring to your attention an ongoing issue I have experienced at the Samsung Maintenance Center (BCI) in Amman, Jordan. In January [redacted], I had my Galaxy Note 8's broken screen replaced at the local Samsung maintenance center. After the repair, I discovered a water leak near the rear cameras. Upon returning the device, they claimed the leak was due to the sim card compartment not being closed properly. Despite their assurances, I suspect the original repair was not done correctly, causing the issue. Recently, my phone displayed a "moisture detected" message after exposure to water, and the maintenance center now insists on replacing the entire board for a significant fee. I believe the board may have been impacted during their initial repair, and I am hesitant to proceed with the costly replacement. As someone with experience in the mobile industry, I am disappointed by the lack of accountability and transparency demonstrated by BCI. This experience has greatly tarnished my impression of Samsung Maintenance services and may influence my future recommendations to customers. Thank you for addressing this matter promptly. Sincerely, Omar Al Ashqar

I preordered the Galaxy Note 10+ in August during the $[redacted] credit promotion but did not receive any confirmation. I went ahead and bought the phone on 9/11 because I really wanted it. Then, on 9/15, Samsung reintroduced the $[redacted] promotion. I wish to swap promotions as I don’t utilize Spotify or YouTube, making the current offer less appealing. I recently bought the new Galaxy Watch Active 2 and own various Samsung appliances. I hope for assistance with this matter. Thank you. - Elizabeth

Dear Lamburt Dennis, We regret to inform you that your request for the SM-G955UZKATFN has been canceled. If you have proof of delivery and believe there has been an error, please contact us at 1-[redacted]-SAMSUNG promptly. If you require service for your Samsung product, please reach out to us for a new service ticket. For any further inquiries, please reach us at 1-[redacted]-SAMSUNG. We apologize for any inconvenience this may have caused. Best regards, Keith Lambert [redacted] South 17th Street Lafollette, TN [redacted]

I am a customer from Egypt. My Note 10+ back has detached from the frame without being dropped. I have noticed another mobile with the same issue in the market. I sent my mobile to the support center for a replacement, as I am still within the first 30 days which allows for a change. However, my request was denied, and no one has contacted me to provide an explanation despite my numerous calls. I believe there may be a potential issue with the adhesive material of the Note 10+ frame. I am seeking assistance on how to assert my rights. I intend to file a complaint against Samsung Egypt and urge Samsung to investigate this matter. I am a loyal Samsung user, owning devices such as the Note 3, Note 8, Tab S3, Note 10.1, and A8+. I appreciate any help you can provide.

I contacted customer service at the corporate office in June regarding the issue with the pen on my Samsung Note 8. I was promised a replacement due to the malfunction. Despite being told it was sent to my old address, I have not received it. After several inquiries, they confirmed it was not delivered. I was informed the replacement would arrive in September, but it has not been received. I kindly request assistance in resolving this matter.

Hello, I am Irene from Volunteer International Community Development Africa (VICDA), a Kenyan-based NGO. We have constructed schools in Kenya with sizable student populations and have identified a vital topic that needs to be addressed. I am looking to secure a grant to educate the children in the schools we have established, as well as others, on online safety. Could you kindly provide me with the appropriate contact information for submitting the grant application? Thank you.

I just wanted to share my positive experience with the young man named Ryder in customer service. Today, he assisted me with my Samsung Financing inquiries over the phone. Despite my forgetfulness, Ryder patiently guided me through the options, taking the time to ensure I understood everything clearly. As someone who taught customer service in the past, I truly appreciated Ryder going above and beyond to help me. I believe he deserves recognition for his exceptional service and I recommend that the company value and retain such dedicated employees like him.

I purchased Samsung appliances in January [redacted]. Shortly after using the range top twice, it became discolored. Samsung refused to fix it, claiming I may have left the burner on too long or used the wrong pots. Despite following their recommendations and having the store fix it once, the stove top is discolored again in September [redacted]. I am concerned about a potential defective element leading to this issue recurring. I am now requesting a new stove from Samsung as the cosmetic problem persists. I worry about the safety implications if this cosmetic issue leads to a fire. Disappointed that Samsung is not supporting their products as I had hoped.

My new Note 10 Plus won't turn on. I've had problems with the charger and it's been replaced once before. I contacted AT&T and Samsung for help with a new charger. AT&T sent a confirmation email on the 6th about a replacement device being sent out. I stayed home for two days waiting for it, only to find out today that the phone was never shipped. I've been without a working phone for three days now. AT&T says they can't replace the defective phone until they process the other replacement in their system. It's been frustrating waiting for a resolution.

Our Samsung Microwave Oven needed repair in July. My husband contacted Samsung. The representative advised us to arrange for a repair service and assured us of reimbursement. We engaged Sears for the repair, paying $[redacted].13 for the service. After following Samsung's instructions and submitting the invoice multiple times, we have not received the reimbursement after three months. Communication with the representatives has been frustrating. Please assist us in obtaining the reimbursement or provide me with the CEO's contact information for a written complaint. Thank you. Mary H.

I am disappointed with Samsung's handling of my phone return. I initially sent back a Note 8 phone for a $[redacted] refund under the buy-back plan, marking it as a Note 9. Rather than returning the phone to me or offering me the Note 8 price, Samsung has not allowed me either option. I wish to resolve this matter swiftly before escalating it to the CEO and news outlets. My order number is [redacted]. Despite reaching out to the sales department multiple times, I have not received a response. I spoke with Snehvier (ID#[redacted]), Iman (ID#[redacted]), and Supervisor Ed/Edward (ID#[redacted]), none of whom followed up as promised. I was told I would be contacted via email about sending the incorrect phone back or accepting a lower payment, but no such email arrived after over 2 weeks. As a loyal Samsung customer, I expect better service and am disheartened by this experience. Thank you, Alisa J. [redacted]

Hello, I hope you are having a great day. I wanted to share my admiration for Samsung products, particularly my S9 note phone. Despite recently cracking its screen and facing challenges with my insurance provider no longer having replacement screens available, leading me to purchase a new phone, I remain a loyal Samsung user. I have learned from this experience and plan to cancel my insurance to save money on potential future repairs. Thank you for taking the time to read about my phone ordeal; although I am not seeking free products, I do hope that Samsung continues to make quality items. Thank you.

Dear Samsung Customer Care Team, I am a devoted fan of Samsung products and have been using Samsung smartphones since the Galaxy S7 Edge. However, I recently encountered a service issue with my Galaxy S9+ back in June that left me disappointed. After purchasing my Galaxy S9+ and being pleased with its performance, I noticed a color discrepancy on the screen in May [redacted]. I raised a service ticket [redacted] and sent my phone to the Malad West service center on October 11th, [redacted]. The service history showed that the screen was replaced, costing me Rs. 17,[redacted]. Despite being a loyal Samsung customer, I felt embarrassed when my friend mocked me for buying another Samsung device. I am reaching out to you for assistance in either repairing the phone at no additional cost, providing a replacement, or refunding the amount I paid. I hope to restore my confidence in Samsung products and regain the respect of my friends. Thank you for addressing the issues I have encountered and for your support. Best, Alphie DSOUZA

Dear Samsung Customer Care, I am an avid Samsung product user and have been loyal to Samsung devices since the Galaxy S7 edge. Recently, I encountered a service problem with my Galaxy S9+ that has left me disappointed. I purchased the phone and was very pleased with its performance until May [redacted] when I noticed a color discrepancy on the screen. I reached out to the service center with ticket number [redacted] on October 11, [redacted], and my phone was sent for repair at the Malad West service center. After the screen replacement, I was surprised by the high cost of Rs.[redacted].00. As a dedicated Samsung customer, I am reaching out for assistance. I am hopeful that Samsung can either repair my phone free of charge, offer a replacement, or provide a refund for the expenses incurred. I value my relationship with Samsung and hope to restore my confidence in the brand. Thank you for your attention to this matter. Best regards, Alphie DSOUZA

Dear Samsung Customer Care Team, I am a Samsung products fan and have been using Samsung smartphones since the Galaxy S7 edge. However, I recently encountered a service issue with my Galaxy S9+ in June. I was initially pleased with my phone's performance but noticed a color discrepancy on the screen in May [redacted]. After sending my phone to the Malad West service center and having the screen replaced, I was surprised by the Rs. 17,[redacted] cost. As a loyal Samsung user, I felt embarrassed when my friend teased me about the situation. I would like to request your assistance in resolving this matter. My suggestions are: 1. Repair the phone at no extra cost. 2. Provide a replacement. 3. Offer a refund for the amount paid for the phone. I appreciate your attention to the problems I have encountered and thank you in advance for your help. Best regards, Alphie DSOUZA