Samsung Customer Service Issues

I had a billing issue where I was charged twice but only received the product once. While seeking support, I encountered a problem where I lost all my game data due to guidance from a support representative. Despite being reassured no data would be lost, it unfortunately disappeared. Trying to get assistance through chat led to unhelpful responses and lack of resolution. This experience has been frustrating as I now cannot access my account properly. I hope to have management contact me to address these issues promptly. My name is Paul R. and you can reach me at [redacted].

I am uncertain who to reach out to or if your company offers the program I am interested in. I am seeking a Samsung smartphone for testing and review purposes. I am a single mother who has consistently chosen Samsung cell phones due to their exceptional products and the outstanding assistance from support teams. As my current phone is malfunctioning, I am looking for a replacement, however, financial constraints are a concern. My phone is crucial for my college coursework and daily life, serving as a vital tool for organization. I greatly rely on it to manage my responsibilities for myself and my children. I am willing to provide a review and share feedback on social media with my peers, family, and friends. Could you please confirm if such a program exists? I understand this is a bold request, but I believe it's worth a try. Thank you for your time and any guidance you can provide.

Hello, I recently had a live chat with Alexis regarding an issue with my screen keyboard. After making a setup change in the "One Hand Mode" settings, the problem of having to double-tap on the screen keyboard disappeared. I am not sure why this solved the problem, but I can now easily type on the screen. Thank you, Marlin Hutchison.

To Samsung India Electronics Pvt. Ltd. 20th to 24th Floor, Two Horizon Centre, Golf Course Road, Sector-43, DLF PH-V, Gurgaon, Haryana – [redacted] Dear Sir, I bought a Double Door Refrigerator, Model no. [redacted] L RT 56K6378SL Real SSL, from Reliance Retail Ltd, Kolkata on 19.02.[redacted]. I noticed that the upper part of the handle on the main door has come off, while the lower part remains intact. I am surprised that the handle has come loose after only 1½ years of use. I kindly request that the handle be fixed under warranty, as I was informed that the entire door might need replacement. I trust that you will assist with this matter. Thank you and best regards, Alok Todi / Nita Todi Email: [redacted] Phone: [redacted] Enclosed: Bill

Dear Sir/Madam, I am writing from Turkey, Ankara. I have an important issue with my TV that I bought in [redacted]. In just 5-6 years, all the HDMI ports have burned out on my 55" LED TV, which I suspect is part of the E series. After a technician visited to adjust my new soundbar, he advised that it's costly to repair and suggested purchasing a new TV instead. I have always trusted Samsung's quality and have purchased various products like soundbars and plasma TVs. It's surprising that my older Samsung plasma TV from [redacted] is still going strong while this LED TV has encountered such a problem so soon. Though I typically prefer Samsung, I'm now contemplating a brand change due to this experience. I'm not seeking immediate action, just expressing my dissatisfaction. Best Regards, Cumhur Saracoglu

Hello, I recently had my Samsung washing machine repaired two months ago by a company named Elite, as part of their five-year warranty. However, since the repair, I have noticed water leaking from under the machine and into the sink cupboard. The leak seems to be coming from the hose pipe, causing damage to my kitchen unit and cupboard. I contacted Samsung's customer service, and although an engineer was sent to fix the issue, the leak persisted and worsened while waiting for the repair. The engineer confirmed that the hose pipe burst due to the machine being pushed too close to the wall, attributing the responsibility to the same engineer who initially fixed it. Despite this, the Property Damage Department is refusing to compensate for the resulting damage. I am seeking further assistance to address this matter promptly. Thank you. Wheelena P.

Hello, I am Brock C Johnson from Grand Rapids, Michigan, and I have been assessing phones for 5 years. I partnered with Google Pixel and OnePlus, but my primary device was the Samsung S9 due to its interface and design. I am interested in reviewing your phones like I did with other brands. Typically, I receive a new phone upon release, use it for a month, and then post my reviews on my website and other platforms like Cnet and Amazon. I am open to starting this process with your company, potentially beginning with the Note 10 Plus. I believe this collaboration could benefit both parties. Thank you, Brock C Johnson. Reviewer

I bought two phones during my time with AT&T Mobility. After leaving the service, I had the phones sim unlocked. The problem is that the firmware is still AT&T, stopping me from getting OTA updates to the system. Samsung technical support said the firmware must stay as AT&T's. I just want to change it from G975U to G975U1, the unbranded version. I was advised to go to UBREAKIFIX but the local franchises won't help. Samsung's repair facility said they can't do it due to company policy. I don't want to risk voiding warranty by doing this unofficially. Right now, I have $[redacted] worth of phones that I can't use. Any assistance with this issue would be greatly appreciated. Thanks, S. Weinstein.

I am Kalindu Mihiruk from Hungama, Sri Lanka. Around 13 months ago, I purchased a Samsung Note 9 phone with Sinhagiri warranty. After a few months, I experienced a camera issue where the rear camera couldn't focus correctly, resulting in blurry pictures. The phone was repaired under warranty, with four parts being replaced. In September [redacted], there was a problem with the display, and three parts were replaced under warranty. Unfortunately, my rear camera issue resurfaced last week, although my warranty had expired. I invested approximately Rs. [redacted],[redacted] in this phone, hoping for a top-tier experience with a powerful device like the Samsung flagship Note 9. My experience has been disappointing, but I believe it's an uncommon case, as most Note 9 devices are of good quality. I appeal to Samsung, a company known for its care for customer satisfaction, to consider my situation. I kindly request a replacement device instead of further repairs. Job No: [redacted] IMEI: [redacted]/09/[redacted]/9, [redacted]/09/[redacted]/7 Samsung SM-N960F/DS Thank you, Kalindu Mihiruk.

Hello, I am a Samsung mobile dealer in Allahabad, Uttar Pradesh, India. I have been working with Samsung for 15 years in mobile and accessories. Recently, I have encountered some problems with my distributor, Mishra Distributor. They are not helping with billing in my shop, and the Samsung ABM and ASM are not supporting me as well. During this festive season, the issue of debit note arose. Although I only sell Samsung mobiles, the distributor debited Rs 28,[redacted] from my account. I currently only sell Vivo, Oppo, and Mi phones, but I would like to start selling Samsung again. The distributor is not cooperating and is exhibiting unprofessional behavior, which is causing a decline in Samsung mobile sales in Allahabad. Please look into this matter seriously. Thank you, and I hope for a prompt resolution. Best regards, [Initials]

Hello, I'm reaching out from Singapore. Last year in November, I purchased a Samsung 49" Ultra HD 4K Curved Smart TV which was delivered to me in December [redacted]. After only 10 months of use, while watching TV, I experienced a sudden loud sound, the screen went black, and I noticed an internal LED crack upon turning it back on. Despite no signs of external damage, the Singapore branch refused a one-to-one exchange, claiming it was my fault. As a loyal customer who values Samsung products from TVs to other gadgets, I find this situation unfair. The TV is under a 3-year warranty, and Samsung Singapore provided this response. I hope for a fair resolution without having to bear the costs of repair or a new purchase. I can be reached at [redacted] or +65 [redacted]8. Thank you for your attention to this matter.

Hello, I'm Karl, and I used to be a dedicated Apple user until I switched to a Samsung S8. Despite its promising features, especially for gaming, I have been thoroughly disappointed with its unstable network connection. This phone's frequent signal drops have left me regretting my decision to switch. It's frustrating that such a seemingly advanced device struggles with a basic function like maintaining a stable network connection. Samsung should have rigorously tested the phone's performance in real-life scenarios before its widespread release. I now find myself stuck with a phone that has more network issues than my old Nokia from years ago. Regards, Karl F.

I have a frustrating issue with my Samsung S10 where the handsfree feature engages and mutes calls unexpectedly. Samsung has not offered a replacement despite multiple visits to their service centers where various troubleshooting attempts have been made, including replacing the motherboard and testing without third-party apps. The problem persists, and I am left with a phone that disrupts my calls. I have requested a new, not refurbished phone, but Samsung has not complied, citing warranty policies. I feel unheard and stuck with a faulty phone. I urge Samsung to address this issue as it affects my ability to conduct personal and business calls effectively. Frustrated, Sue

I am lodging a complaint regarding the recent purchase of a Samsung Fridge Freezer. The product was delivered without the necessary water supply pipe and connection, which was expected based on the purchase agreement. When my plumber attempted to connect the appliance, it was discovered that the connection point was missing, leading to several unsuccessful attempts to resolve the issue with Samsung via email and phone calls. I am seeking for a Samsung engineer to fit the missing part to avoid warranty issues if my plumber does it. Additionally, I am requesting reimbursement for the plumber's call-out, the separate purchase of a water supply kit, and the costs of multiple phone calls to rectify the situation. I believe these expenses are valid given the circumstances and have been patient throughout the process, despite Samsung's lack of timely response and customer care.

On Friday, October 25th, our Samsung fridge stopped working. We contacted Samsung for warranty service on Saturday but couldn't reach the local repair center until Monday. On Tuesday, they found a faulty compressor covered under warranty. As a professional athlete with specific nutrition needs, losing over $[redacted] of food has impacted my competition preparation. Despite Samsung only covering the part under warranty and not labor, we escalated the issue with the company. After delays, we were told Samsung would not cover the repair costs. Now, the repair requires an additional part not covered under warranty, costing almost $[redacted]. This has led to more food and financial losses, impacting my career and family. Disappointed with Samsung, I had to schedule the repair with the repair center. I urge Samsung to cover the repair costs to restore my confidence in the company. I hope for a timely resolution. Thank you for your attention. - Vincent Walters

I purchased a 55" L.E.D. TV from Sumit Electronics in Mohali on 27.10.[redacted]. I need to report a fraudulent incident regarding the product they sent me. The LED I received was used, and the back of the TV was excessively heated. I paid Rs.[redacted] during installation when I discovered the issue. The engineer from Sumit Electronics ignored my complaint and asked me to contact the dealer. When I approached the dealer for a replacement, they were rude and denied my request. I then reached out to Samsung customer service, but my problem remains unresolved. If Samsung fails to address this matter promptly, I will have no choice but to escalate the situation to the consumer court to take legal action against the dealer and the company.

Subject: Appreciation for Samsung Products I wanted to take a moment to share my satisfaction with Samsung products. When it comes to durability and quality, I always choose Samsung without hesitation. I have tried various mobile phone models, and Samsung consistently outperforms other brands. I am intrigued by Samsung's wireless earbuds, as they eliminate the need for tangled wires. However, I am cautious about their efficiency due to their small size. Previous experiences with wireless earbuds have left me disappointed due to short battery life, low sound quality, and discomfort. I am hopeful that Samsung can once again deliver exceptional products that exceed my expectations. Thank you for your time and for consistently providing top-notch electronics. Best regards, -Chase B. Rotz

Dear Mr. HC Hong, I am writing to express my disappointment with Samsung's mobile service and my recent experience. I purchased two defective mobile phones within seven months - one A50 with 4GB RAM and the other with 6GB RAM. My complaint number is [redacted] and my mobile number is [redacted]. I am requesting a refund for these faulty products. Thank you, Shuaib Ahmed

I lost connection with Heide during our chat. I need to reconnect with her regarding the Samsung Refrigerator parts for the Pure Water Dispenser. I'm renting a house with a Samsung Model # RF266AEBP/AXX refrigerator from [redacted]. The dispenser for pure water works, but I suspect the previous tenant added an extra filter, causing the tube to be short and covered in residue, making it difficult to dispense water. I couldn't find a dispenser cap or plastic extension online to improve usability and appearance. Can you assist me with this issue? - Lynnette

Hello, I recently noticed 4 small black dots on the right side of my Samsung 65-inch curved TV screen. Over a month, these dots have grown larger. Despite contacting customer service in the UAE, they advised me that due to the TV being out of warranty, they are unable to assist, suggesting a cost of nearly $[redacted] for repairs. This issue is not due to physical damage but a functional problem. I believe Samsung should take responsibility for this uncommon issue either by offering a free repair or a replacement. My experience with their customer service has left me feeling disappointed, as I've always been a loyal customer. I hope for a fair resolution to this matter.