Samsung Customer Service Issues

Dear Sir/Madam, I am writing from Croatia seeking advice regarding my Samsung SUHD UE49KS8002T TV, which experienced issues within the two-year factory warranty period. The display and motherboard malfunctioned 17 months after purchase. After informing Sancta-Domenica store, they contacted the authorized Samsung service in Croatia. Following an assessment by the repairer, it was confirmed that both the display and motherboard needed replacement. Despite my request for a new TV due to the substantial malfunction, Samsung Croatia declined and opted to repair it. The TV underwent repairs on two occasions under warranty. However, upon its return on August 13, [redacted], visible damages were present. In light of this, I returned the TV to the authorized service on August 19, [redacted]. Having paid nearly 11,[redacted].00 Kunas (approx EUR 1,[redacted].00) for the TV, experiencing multiple breakdowns during the warranty period is concerning. I wish to bring attention to my situation and request assistance in obtaining a new TV set. I am willing to provide additional documentation if needed. Kind regards, Marin B.

Hello, my name is Jacob Tobin. I am reaching out humbly for a helping hand. When I hear Samsung, I automatically think of top-notch products. I have owned a couple of Samsung items that I really enjoy. I am searching for the best products for a cause close to my heart. I have personally struggled with schizophrenia, and I credit my Samsung phone for helping me cope. My phone and laptop have provided me comfort and connection to online support groups. I aim to assist others facing mental health challenges, especially those recently diagnosed. I remember the isolation and difficulty of personal interactions. Writing and online communication have been my solace. I am on a mission to support young men whose lives have been turned upside down by mental illness. I kindly ask for donations of phones and electronics to help individuals battling schizophrenia and other mental health issues. Please reach out via email at [redacted] or by phone at [redacted] to discuss how you can contribute. Thank you for considering my cause.

On September 18, [redacted], my Samsung refrigerator's ice maker malfunctioned, leading to ice build-up. A technician replaced the ice maker and mentioned it's a common problem with model #RF28JBEDBSR/AA. The issue recurred on January 7, [redacted], necessitating another service visit. On April 3, [redacted], a Samsung technician replaced the entire ice maker and sealed it. Despite assurances of no further troubles, on August 27, [redacted], the ice maker failed again. Contacted Samsung on August 28, [redacted], and received a service ticket number [redacted]. Disappointed that Service Quick sought to charge for a known recurring issue, especially with my refrigerator being just over two years old. Unhappy with the handling of the situation and hesitant to recommend Samsung products. - Mrs. L.

I purchased a Samsung 4-drawer refrigerator, believing it to be a great product. However, I encountered issues with the ice maker not working. After contacting Samsung, a repair company was sent out. They replaced the ice maker twice, once with a refurbished one without informing me, and then another sensor part. It took 7 visits and cost me $[redacted] before they determined it was the motherboard, which I had suspected from the first visit. They wanted to charge me an additional $[redacted], but I opted to order the cheaper board for $[redacted] and have them install it. I believe Samsung should send repair companies that are better equipped to handle their products. Not only did it cost me money, but it was also inconvenient to schedule multiple service appointments. I hope Samsung improves their product quality and customer service in the future.

I recently purchased a Note 10 plus. Today, I encountered issues trying to sync my contacts to Samsung Cloud after a remote session with Samsung technical support. Despite verifying the correct settings, I faced challenges. Multiple agents provided inaccurate information, with one supervisor eventually acknowledging server issues. The agents misguided me for almost two hours before disclosing the problem. Despite my expertise as a network consultant with 30 years of experience in I.T. and telecommunications, the technical support I received was subpar. I am frustrated with the lack of resolution and seek an escalation of the server issue to the appropriate department. I expect a timely response and detailed assistance. Kindly avoid sending a generic response and provide me with a specific contact person for further support. Thank you.

Hello, I am Glenda K. I have been dealing with an ongoing issue since 7/30/19 regarding my soundbar and woofer that I am yet to resolve. After being instructed to send in the woofer, I received it back without any explanation. Despite sending it back with the soundbar as advised by Samsung support, I have not received a response. They initially mentioned a refund of $[redacted], but now claim they cannot locate my soundbar and woofer. This situation has left me feeling frustrated. I would like this matter to be swiftly resolved with a repair or refund. I own various Samsung products and this experience has made me reconsider future purchases. Please reach out to discuss how this can be resolved. Thank you.

I reached out to Samsung for repairs on my $5,[redacted].52 TV. After a month, I learned they subcontracted a repair company, who attempted to order a part. A month and a half later, they informed me they couldn't fix it and notified Samsung. A month after that, they promised a replacement. Three weeks later, they said they couldn't replace it and offered a refund. After 2-3 weeks, I was approved for a refund. A Samsung Care truck picked up the TV, and I was told to expect a refund in 5-10 days. Despite contacting Samsung 28 times and requesting a direct deposit refund, 12 days later, I still haven't received anything. They promised to get back to me in 24-48 hours multiple times, but no one has. I am frustrated and seeking assistance to resolve this issue promptly.

Please call me on June 29. I switched from T-Mobile after being with them for 20 years. They upset me by changing my plan without my permission and charging me $60 more for the same service. I switched to your company on a day when there was a promotion for switching 5 phones and receiving $[redacted] for each phone within 30 days. It's now September, and I haven't received the $[redacted] for the 6 phones I transferred. On June 29, I got new phones because I was told my T-Mobile phones wouldn't work with Sprint. On July 12, one of the new Samsung S10 phones fell into the bathtub. Although it should be water-resistant, it got damaged. I went to the store, but they couldn't help me, leading to confusion and additional charges on my bill. I've been dealing with this issue since July 12, and despite attempts to fix it, I'm still facing problems. I have 7 lines but only 6 phones, and I need someone knowledgeable to resolve these issues. My contact number is [redacted]. I appreciate your prompt attention to this matter. Thank you.

I sent my Samsung Book 2 in for repair, which was the second time in just 4 months. After two weeks, I got an email on August 19th saying my device is unrepairable and a refund of $[redacted].99 is approved. It's now September 3rd, and I'm still waiting for my refund. I need the money before school starts. Without my laptop, I can't do my schoolwork or afford a new one.

I purchased a defective sound bar and was offered a refund of $[redacted]. I went online to select my refund preference but had some questions. I reached out via email at [redacted] but have not received a response. I also tried calling the provided phone number 1-[redacted] to clarify some instructions regarding mailing a copy of terms and conditions and a completed serial decal form, which were not provided. However, when I called 1-[redacted] Samsung, they claimed there are no contact details for the refund department, which conflicts with my previous interactions. This situation has been ongoing since October [redacted], and I want to ensure there are no delays on my end. I have kept detailed records of all communications and repairs in case further action is needed.

Hello everyone, I recently purchased a Samsung A6 for my 9-year-old daughter. My experience with the Samsung staff was frustrating as I had to wait for over 5 hours on the phone line before being abruptly disconnected. Despite their claim that I was rude, the disconnections were frequent during the call, and some representatives had difficulty understanding me. I have now been blocked from seeking assistance for my tablet issue unless I pay for it, even though the tablet fault lies with Samsung. I reached out to a supervisor who promised to assist but was disconnected during our call, and upon following up, there was no record of our previous conversation, only that I had been blocked. My tablet is still under warranty, and I am seeking help to resolve this matter.

Dear Sirs, I am reaching out to you directly in the hopes of resolving the ongoing issues with our Samsung 1.5hp inverter type split air conditioner. Unfortunately, contacting Phil Samsung management has proven to be challenging as they are shielded by call centers with no direct contact information available. Our air conditioner has been non-functional since July 19, [redacted], despite a recent repair attempt with Phil. Reference No [redacted]36. We were asked to make a down payment of P6,[redacted] for replacement parts due to the unavailability of spare parts for older models. However, after the replacement and installation, the air conditioner is still not functioning correctly, unable to cool the room to 22°C and frequently tripping. Our room is a modest 20 sqm with minimal heat load, located in Xavierville 2 Subdivision, Quezon City, Philippines. I am hopeful for urgent assistance in fixing our air conditioner to avoid escalating this matter to the appropriate authorities and sharing it within our engineering community and cyber media platforms. I am prepared to provide further details upon receipt of your response. Sincerely, Engr. Willie F. N. Cell # [redacted]76

Dear Sir/Madam, I am Dave A., a long-time satisfied Samsung customer. I wish to share my recent disappointing experience with the refund process for a faulty Samsung device. Last year, I received a pair of IconX [redacted] earbuds from my wife as a Christmas gift. Sadly, they malfunctioned in February [redacted]. Since then, despite numerous calls and promises of replacement or refund, I am yet to receive any resolution, creating immense frustration. I have diligently contacted Samsung customer support on various occasions and patiently waited for the promised refund. However, after almost seven months, the situation remains unresolved. I am seeking your immediate attention to rectify this matter promptly and efficiently. Attached is a detailed timeline of events for your reference. I trust that you will address this issue at the earliest and restore my faith in Samsung products and customer service. Best regards, Dave A.

I have a Samsung Galaxy S9 Plus that fell in water for about 2 minutes and now the screen is completely black. Verizon told me the phone should be water resistant but when I called Samsung, they initially said they would cover the repair costs. Despite these assurances, I later received a call asking for $[redacted] for the repair. After several frustrating calls, including with supervisors Michael and Carl, I was ultimately asked to pay again for the repair. The phone was advertised as water resistant, but now Samsung is stating I need to pay due to water damage. I have spent over $[redacted] on a phone that was supposed to be water resistant. The conflicting information and lack of resolution is concerning as a consumer. I am seeking a solution to this issue or will have to explore legal options. Thank you, Vicky.

On September 5, [redacted], I received two emails from PayPal indicating a $0.07 refund from Samsung for a $0.96 charge. I recently bought a Samsung cell phone and I'm awaiting a trade-in refund. The phone cost significantly more than $0.96, and I never made such a small purchase from Samsung. Concerned this may be fraud, I contacted Samsung but faced difficulties reaching the right department. Samsung lacks a dedicated privacy and fraud center, making resolution challenging without knowing the correct contact. I'm troubled by the financial and security implications and urge Samsung to address this issue promptly. I seek clarification on the unexpected refunds and a proper refund for my phone trade-in. Thank you.

Samsung Galaxy S7 Edge Camera Issue I recently noticed that after a recent update, the 16:9 12MP camera functionality on my phone seems to be missing. It appears that the option for 12MP in 16:9 ratio has been removed, and now the highest ratio available is 9.1MP, which is frustrating as I specifically purchased the phone for its 12MP in 16:9 capability. I prefer taking photos in 16:9, and I would like to know if this change was intentional by the developers or if it's a bug that will be fixed in a future update. I value an explanation regarding this change. Thank you for your attention to this matter. Warm regards, AB.

I have serious doubts that this issue will be resolved. Samsung has dodged handling the matter from the beginning, starting from the purchase to speaking with your representatives. I am sending this letter to express my dissatisfaction with your company and its approach to addressing issues. I am providing you with detailed feedback. September 9, [redacted] [redacted] Derry Rd W, Mississauga, ON L5N 0B9 Samsung Canada I am writing to share my disappointment with Samsung appliances, specifically the Range Serial J0117DCFC01038K. I am appalled by its poor quality and the lack of customer service. The absence of an email option has compelled me to send a letter via mail. Conversations with your staff have been unproductive. Everyone expresses regret but claims they cannot assist. However, the company could take action if it chose to. Here's why: In July, while house sitting for my daughter during her honeymoon, I was cleaning the stove. I accidentally wiped off the numbers and letters around the dials, mistaking them for dirt. This experience left me shocked. In all my 70+ years, I have never encountered such a cheaply made appliance where the numbers and letters rubbed off. Really? To make matters worse, Samsung does not offer replacement decals for the dials!! Such a cost-cutting measure. I believe that I am not the only one facing this issue, and it should have been addressed promptly by the company when it first arose. I will not purchase another Samsung product ever again! I will also caution all those I know to steer clear of Samsung products. The item was bought at Home Depot, which claims it's not their responsibility. I have contacted Samsung multiple times, and while everyone was polite, they all concluded that it's not their problem. But it is! You manufactured it and cut corners! Without any consideration for the customer. And clearly overlooking the issue! In my view, that is disrespectful. How much could it possibly cost to produce decals? I was prepared to pay for them!!!! Regrettably, I also bought a Samsung dishwasher for my daughter at the same time. It did not even last a year, and we had to dispose of it and cover the disposal costs. It was replaced with a dependable American-made dishwasher that has provided excellent service, a machine we can rely on. We are aware that it is not poorly made and will serve us well for many years. I am relieved we didn't purchase a Samsung refrigerator back then; I doubt it would have lasted long. What truly frustrates me is that Samsung has made no effort to address the issue of the fading numbers/letters. This could have been avoided if a) a better

Dear Samsung, I have an incredible story to share with you. I recently bought the Samsung S10e phone and discovered its waterproof feature firsthand. By accident, I washed my jeans with the phone in the pocket. After a quick shower, I realized my mistake and found the phone submerged in the washing machine. To my amazement, the phone still worked perfectly once I retrieved it. Although it showed a moisture detection error in the charging port, after allowing it to dry, it was back to normal. I'm even writing this message on the same phone. Thank you for creating such a reliable product. Feel free to share this remarkable experience with others. Warm regards, Dave R. Florida, USA

About a year ago, I accessed Samsung.com to enroll in the upgrade program but got redirected to Samsung Financing. Despite completing the transaction, I never received any confirmation. After reaching out to Samsung for clarification today, I was repeatedly informed that I was not enrolled in the program. Even after escalating to a supervisor, I was only told that the program wasn't on my order, without an offer to rectify the situation. I inquired if my monthly payments would differ had I been successfully enrolled, only to learn they wouldn't. Despite being a long-time Samsung customer who has purchased multiple devices, including my daughter's phone, loyalty doesn't seem to hold much weight. Interestingly, my wife received an upgrade offer for her Apple device around the same time. These are the facts, and I anticipate a response soon. -JS, [redacted]

Subject: Battery Issue with Note 10 Plus - Urgent Attention Needed Dear Customer Service Team, I recently purchased a Note 10 Plus from Etisalat on 07/09/[redacted]. However, I noticed that the battery drains quickly. After visiting Etisalat and the service center, the device is still being inspected since 08/09/[redacted]. On 10/09/[redacted], despite being told there was no fault found, I discovered the battery dropping significantly in a short period. It's concerning that the technician only tested using YouTube for 2 hours. I'm disappointed with the testing criteria and the delay in resolving the issue. I urge for immediate action and request a replacement as I have been without my new device for a week. The battery performance does not seem normal for a Note 10 Plus. I appreciate your prompt attention to this matter. Sincerely, A. A. Mirza Customer no. [redacted] Model no. SM-N975FZSDXSG