Samsung Customer Service Issues

Good evening, I am writing to address my concerns regarding ticket number [redacted]. I have been in touch with multiple case managers all of whom have assured me that my issue would be escalated, but unfortunately, I am still unable to get a resolution for my problem. I sent my Samsung Gear watch in on the 1st of July, only to be informed on 7/8/19 that it could not be repaired. I was promised a replacement to be sent within 3 days. However, since then, various case managers have given me different timelines for when I can expect to receive my watch, with conflicting information about the approval status of the replacement. The lack of consistency and delays have left me incredibly frustrated and disappointed with the handling of my case. The continuous promises and lack of follow-through have only added to my stress and dissatisfaction. As a long-time user of Samsung products, this experience has left a bitter taste in my mouth. I eagerly await your response regarding the status of my watch. Thank you.

Regarding Samsung Galaxy S8 Troubles I own a Galaxy S8 purchased from Verizon, but it's been problematic. Issues include randomly disconnecting calls, missing notifications for calls and texts, and erratic behavior with contacts. Despite receiving multiple SIM cards and assistance from Verizon, the problems persist while my other devices work fine. Even after replacing the phone twice, the issues remain unsolved. Verizon offered me three unhelpful options: continue exchanging phones, pay off the faulty one and start over, or tolerate the malfunctioning device until my contract ends. As a long-time phone user, I expect my device to function properly, especially since it's essential for my business and livelihood. I'm hopeful that Samsung can collaborate with Verizon to address these issues effectively for a satisfactory resolution.

On January 9th of this year, I bought a 65-inch high-definition television. Since then, the display has been malfunctioning, with a blurry picture and inaccessible menu features such as picture sizing. After contacting your regional office, a technician tried to help me over the phone but the issue persisted. I was informed that it was a software problem and needed to purchase a flash drive to download an upgrade. After waiting for the release of the upgrade in my area, I called back and expressed my frustration about having to buy a flash drive for a brand-new TV. Eventually, I was told a flash drive with the upgrade would be sent to me. However, it's been two days, and I am still waiting for the email with the tracking number. I believe it's only fair to receive a replacement TV that is not defective, considering I purchased a brand-new television on January 9th and have been experiencing issues with it since then.

I own a SAMSUNG QLED TV with a Firestick connected. After my remote stopped universally working, I reached out to tech support. Despite multiple attempts by the rep, the issue remained unresolved. I was informed that Amazon's software update was likely causing the problem, advising me to contact them directly. Frustrated, as I believed it was a Samsung issue, I sought my own solution. By briefly unplugging the Firestick and reconnecting it, the Samsung remote began functioning as a universal controller for both the TV and Firestick. I feel the tech rep's advice to contact Amazon was unnecessary and glad I found a simple fix independently. Suggesting to unplug and replug the device should have been the initial troubleshooting step. I am grateful for resolving the problem efficiently without further assistance.

I bought a refrigerator from Home Depot on July 9, [redacted]. During installation, RES delivery services damaged it. They reached out to Samsung for a replacement, but after days of waiting with no update, I contacted Samsung directly. Unfortunately, they claimed to have no record of our situation. The back and forth between companies, unresolved issues, and lack of a working fridge have left my family of 5 frustrated. We have been informed that the replacement fridge is on back order and won't arrive until August 29, [redacted], leaving us without a refrigerator for nearly 2 months. I am still waiting for a call back from Samsung regarding an earlier delivery date. Despite paying the bill in full, the situation remains unresolved. I am now considering seeking legal assistance if this matter isn't addressed promptly.

I am very disappointed with the Samsung 5-in-1 refrigerator I purchased 2 years ago. Despite it being brand new, I only recently started using it and have encountered issues such as inadequate cooling and constant water leakage. I obtained it from the Unilet branch in Sanjay Nagar, where I had an unfortunate experience. The staff exhibited irresponsibility and lack of professionalism in addressing my concerns. A technician mentioned that the fridge deck needs replacement and provided me with a damaged vegetable tray of poor quality. I have not even had the opportunity for a demo yet. Although the warranty has expired after just one year, I am left questioning the quality of Samsung products if they offer only a limited warranty period. This experience has made me doubt investing in a supposedly branded Samsung refrigerator, perhaps opting for a second-hand one from local stores would be a more reliable choice.

I am extremely disappointed with the quality of my two-year-old Samsung dryer, which has stopped working and displays a vent sensor code despite no actual blockage in the venting system. Even after cleaning and replacing parts, the issue persists. On top of this, the customer service experience has been rude and unhelpful, failing to address my concerns or provide proper assistance. As a single mom facing financial hardships, dealing with this appliance failure is extremely frustrating. Samsung needs to improve the durability of its products and train its customer service staff to better support customers. I will not hesitate to share my negative experience with others to raise awareness about these issues.

I purchased a Q7F Samsung 65-inch TV from Curry's PC World 14 months ago. The TV, which cost over £2,[redacted], now has a permanent blue line across the screen's center. Curry's PC World representatives only offered repair cost estimates. I find it unacceptable for such an expensive TV to develop a fault so soon, especially when Samsung is known for quality and durability. At 80 years old and disabled, I cannot afford costly issues like this. Should I seek help online or can you assist me with this matter?

I recently ordered a new Samsung device and mistakenly had the "billing & shipping info" box selected. I am currently on a business trip and need the device to be shipped to me rather than my home address. Despite multiple attempts to contact them, I have been on hold for nearly an hour trying to make this simple change. Your assistance is greatly appreciated. Thank you in advance!

Dear Customer Service, I wanted to report my recent unsatisfactory experience with Samsung's customer support. I ordered two Galaxy Note 10+ phones on August 8th, with order number D16NS5W0YA. I received a confirmation email and paid over $[redacted].00 with my credit card. However, when checking on my order for delivery on August 23rd, I was shocked to discover that it had been canceled without any notification. Despite contacting Samsung and being informed that it was due to previous new launch issues, they were unable to assist me immediately and escalated my issue for a callback. Feeling frustrated by this unexplained cancellation and lack of communication, I placed a new order with number D16NU52043, but the revised delivery date of September 5th is unacceptable to me. I seek your help in ensuring that I receive the phones by the originally agreed upon date of August 23rd. The conflicting information between Samsung and AT&T has caused unnecessary stress and wasted much of my time in rectifying this situation. Your prompt attention to this matter would be greatly appreciated. Sincerely, M. Alberts

I am reaching out for assistance in finding a facility that is capable of unlocking a Samsung phone. Last year, tragically, my 16-year-old grandson was found deceased in FL. Despite having important information on his phone, we have been unable to access it due to it being locked. The sheriff's office closed the case without unlocking the phone, and we are determined to uncover the truth by accessing the over [redacted] texts exchanged in the weeks leading to his passing. We had a technician attempt to unlock the device, but unfortunately, he did not have the necessary tools to do so. We are seeking recommendations for a facility that can assist us in unlocking the phone and potentially shedding light on the circumstances surrounding our grandson's passing. Thank you for any guidance or support you can provide. Warm regards, Bonnie S. from Demotte, IN

I have two concerns to address regarding my Samsung Gear S2 watch. Firstly, it malfunctioned right after the warranty expired, and the Samsung service center informed me that water damage occurred, requiring RM [redacted]+ for repairs. I am puzzled as the watch is water-resistant and was not exposed to water activities. Despite this, they attributed the issue to me. Secondly, I found the customer solution manager, identified as DD, to be unprofessional. When she called to discuss the situation, she solely blamed me and insisted on repair costs. I requested to speak with her supervisor, which she denied, claiming she was the only contact person available. Additionally, she declined to provide me with an email address for further communication. This experience has been disappointing, and I am hoping for a more considerate approach in resolving the matter.

This was the worst online shopping experience I've ever had. It was my first time ordering from Samsung, and they locked my account, rejected my credit card, and suggested I buy the product from a store instead. While I appreciate the efforts of the customer service representatives, the company's processes need serious reevaluation. It's frustrating that I can't make a purchase with my funds. I tried the financing option with Samsung, got approved, only to have my order canceled and account flagged. This experience makes me hesitant to buy from Samsung in the future. Despite liking their products, I won't be spending money with Samsung until my student discount is applied and my account is unlocked.

My Samsung Tab A SM-T585, 32GB, which is only 6 months old, was stuck on the "Downloading, Do Not Turn Off Target" screen. The helpdesk scheduled a collection for repair, indicating a 7-day turnaround time. Despite numerous calls and long waits on hold, the tablet was eventually delivered unexpectedly on August 21st after 29 working days. However, the memory has been reduced to 16GB, indicating incorrect parts were used during repair. Contacting the Helpdesk this morning resulted in a long wait time message. I am dissatisfied with the service and unsure about sending the tablet back due to the previous issues. All I want is a properly functioning SM-T585 32GB Tablet from Samsung Helpdesk. -L. Ford.

I purchased the DV45H8000EW/A2 dryer model in July or August [redacted]. Unfortunately, on August 19, I experienced an issue where the drum stopped spinning. After a technician's visit today, I was told that the motor is faulty. Given that I bought this unit brand new, I am surprised that the motor failed so soon. The replacement cost for the motor is $[redacted].00. I am seeking assistance regarding this clearly defective motor. I am hoping for a resolution from your end.

Samsung's customer service has been extremely disappointing. We initiated a replacement process for defective earbuds in June [redacted] but have yet to receive the replacement. After discovering Samsung had sent the earbuds to the repair department, causing a delay, we returned them to Plano, TX on July 16th. Despite providing proof of purchase multiple times, we have been continuously given the runaround. Representatives promise to call back within 1-2 business days but never follow through. One representative even abruptly hung up on us. We have requested a refund instead, which has been unresolved for 3 weeks, making this a frustrating 4-month ordeal. This level of inefficiency and unprofessionalism is unacceptable. We were recently hung up on by a purported Samsung supervisor, which further highlights the poor customer service experience. We plan to escalate this matter further and inform others about our negative encounter with Samsung.

Hello, I am Michael Faulve, a Purchasing Supervisor for MAHP Construction Corporation in the Philippines. Back in July, I issued a Purchase Order to RMA Airconditioning with the agreement that there would be 2 deliveries: one on July 19th and the full delivery on July 26th. Unfortunately, only a partial delivery was made, causing disappointment to our client due to unmet expectations. After some back and forth, Samsung staff Michelle Binuya committed to another delivery on August 23, which also did not happen. I requested an explanation letter but received it from an unofficial email, which is not acceptable for us to present to our client. We are seeking assistance in resolving this issue promptly.

I purchased a Samsung refrigerator from Appliance World in Langebaan about 8 months ago. It has been making a terrible noise, so I contacted both Appliance World and Samsung. Despite multiple attempts from various Samsung customer care representatives to send technicians to address the issue, there have been issues coordinating the visits. One technician visited when the fridge was not making the noise, insisting that this was normal for newer models. Unhappy with this response, I'm requesting a refund and removal of the fridge due to the ongoing noise disturbances. If this matter is not resolved by August 26, [redacted], I will escalate it to Hello Peter and involve legal counsel. No more Samsung products will be purchased in the future due to this frustrating experience. Thank you, Sue.

I purchased a Samsung 65RU7100 UHD TV in June [redacted]. After just one month of infrequent use, a quarter of the screen darkened. The service technician confirmed it was a faulty LCD. Samsung's offer of repair for a TV with such minimal use is very disappointing. As a loyal Samsung customer with multiple Samsung appliances, I expected better quality. My previous Samsung TVs, purchased in [redacted] and [redacted], are still working perfectly without any repairs. The defective [redacted] model is a letdown. I hope Samsung can do more than just offer a repair, especially for a TV used for only a month. Waiting for the repair process is frustrating. If Samsung does not consider replacing the faulty TV, I may have to file a complaint with the Department of Trade and Industry.

I recently purchased a new Samsung refrigerator and wanted to buy an additional glass shelf. I was shocked to learn about a policy in India that restricts my ability to purchase the shelf directly from a Samsung center. Instead of just paying for the shelf and taxes, I was told I must also pay INR [redacted] + taxes for an engineer's visit, which is excessive. I find this system quite frustrating and disappointing. I hope for a prompt resolution to this issue so I can continue to support Samsung as a global brand. My service request number is [redacted], and I reached out to customer care on 26/08/[redacted]. Thank you for your assistance. Regards, Pankaj Bansal