Ryanair Customer Service Issues

My wife and I, both in our 70s, started our journey to Spain on June 28, [redacted]. We were passengers on what was meant to be the 10:20 am Ryanair flight FR9079 from Leeds/Bradford to Alicante. Unfortunately, we were left waiting on the plane for 3 hours and 30 minutes due to a fault announced by the pilot as we taxied to the runway. The lack of communication, refreshments, or assistance from the airline staff created frustration among the [redacted] passengers who endured the heat and discomfort. We were not informed of the delay until 7:13 am through the app, with conflicting messages and minimal support from Ryanair employees or the airport staff. The situation worsened as the day progressed, and we eventually departed around 6:40 am and arrived home at 9 pm, resulting in additional expenses and physical discomfort, especially for me, given my chronic myalgia. The handling of the situation by Ryanair was disappointing, with poor customer service and a lack of information provided. Michael and Sylvia Chapman, June 29, [redacted].

Dear Sir/Madam, I hope this message finds you well. I am not writing to file a complaint but rather to express my sincere gratitude to a very competent young lady at Stansted airport on the 7th of June around 6:45 am. She went out of her way to assist me when I had forgotten to check in online. The flight in question was from Stansted airport to Malta International airport, departing at 10:25 am with reservation code JF1WRX. Although I do not have the young lady's name, I wanted to reach out and thank her for her exceptional help. It took me some time to send this email, but I am truly grateful for her assistance. Warm regards, Emilia De Martino

Good morning, Today, on 30/06, I was supposed to take flight FR5711 from Naples to Barcelona, a flight that was canceled just 1 hour before departure. This caused substantial inconvenience as I couldn't even cancel my hotel reservation. I have already applied for a refund for the airplane ticket, but I also seek compensation for myself and my partner for the money lost with the hotel and all the trouble caused. According to EU261 regulations, I believe we are entitled to [redacted] euros each, totaling [redacted] euros (for both of us). I tried to fill out the form on your website but encountered difficulties, so I would like to start a claim by phone or email. Wishing you a good day, in hopes of finding a resolution to the issue. Davide P.

Dear Forum Members, This morning, my child's flight from Bergamo Orio al Serio to Barcelona was unfortunately canceled. I'm concerned about the inconvenience this has caused. Riccardo Teruzzi, age 18, who was flying under booking ID [redacted], has been rescheduled to a flight to Valencia departing tomorrow at 5 am. Due to this change, Riccardo has lost a night's stay in Barcelona which was already paid for. He now has to cover the cost of one night at a hotel near Bergamo airport, as well as expenses for meals while waiting for the Valencia flight. Additionally, upon reaching Valencia, he will need to purchase a train ticket to Barcelona. This situation has resulted in a significant portion of his holiday time being spent on travel instead of enjoying his destination. We are extremely disappointed and hope that the additional expenses for accommodation, transportation, and meals will be promptly reimbursed. I can be reached at my email [redacted] for any further correspondence. Best regards, Stefania C., Mother of R. Teruzzi

Hello, I flew from Leeds Bradford Airport to Malaga on Friday, 01/07/[redacted], at 16:55. Upon arrival, my suitcase was missing. I notified the Ryanair help desk and received a lost luggage number, which I unfortunately lost as my phone battery died. I traveled to Marbella then returned to the airport, where I had difficulty communicating my situation, leading to booking a return flight with Jet2 due to my lack of belongings. This experience has been incredibly frustrating, depriving me of enjoying my vacation time. I am hoping to discuss my lost luggage and appreciate a call back. You can reach me at [redacted]. My suitcase is labeled with my full name, Steven Paul Haines, and contact information, as well as my address at 3 Elm Place, Sowerby Bridge, Halifax. I await your response. Thank you, Steven Paul Haines

Hello, my name is MQAMI MOHAMMED. Today I had two flights with Ryanair; from Oujda to Barcelona FR7501 and from Barcelona to Budapest FR8394. Upon checking my travel documents with your agent, I was informed that the system does not authorize me to travel because my documents are incomplete. Unfortunately, I was unable to exercise my right to travel even though I have been a resident in Hungary for over twelve years with a valid residence card and passport, and I have been working at the Qatar Embassy in Hungary for 4 years. I kindly ask you to resolve this issue as soon as possible by sending me new tickets to Budapest and booking a hotel in Oujda (Morocco) for me while I wait for my flight. My leave will expire tomorrow.

I flew into Glasgow Airport from Dublin on the 3rd of July on Flight No FR5776 at 19:40. Originally, I was scheduled for the earlier Flight FR5774 at 1:15pm, but due to a delay in arriving from Chicago, I had to rebook for the later flight. Upon landing in Glasgow, my luggage was missing. I reported it and filled out a form as instructed. I was informed my luggage might arrive the next morning, but I have not received any updates yet, causing me concern. I took a photo of the form I submitted with my phone, but unfortunately, the reference number is missing. I would appreciate it if someone could provide me with an update soon. Thank you for your help.

Good morning. I am currently traveling and unfortunately lost my ID card. I have already reported this to the authorities and received confirmation from the police. Without my passport and limited time, I cannot return to town. My phone broke when purchasing a flight, causing me to miss it due to financial constraints. I booked another flight for July 9th from Italy to Germany for 10 days. I understand this is short notice but hope for your assistance. I have a scanned copy of my ID on my phone. I do not have a driver's license, but I possess an Italian health card without a photo. Please advise on how to proceed in this situation. Thank you.

I had a flight from Warsaw Modlin Airport to Rome Ciampino Airport on the 28th. Unfortunately, the flight got canceled and rescheduled for the next day in Rimini. This change disrupted my plans as I had arrangements in Rome, which all got derailed. I ended up staying overnight in Poland. Ryanair instructed me to file for the incurred expenses online for reimbursement. I have all the receipts for taxi fares, meals, and accommodation. Reference: GHBMXK Flight: FR [redacted]

I am frustrated with the ongoing struggle to get my refund that should have been issued months ago. Despite multiple explanations, I have yet to receive it. I am experiencing a lack of communication via email regarding my refund. To summarize, I submitted a form due to a 5-hour flight delay. Initially, there was an issue with the account name not matching my ticket, as my husband paid for it. After rectifying this, I was informed that I would receive the refund. To my surprise, my husband received a refund of [redacted] euros in his account, which was later retracted. I assumed this was a mistake on your part. After speaking with an advisor who assured me a refund was processed to my account, it has been two weeks with no payment received. I urge you to escalate this matter as I am becoming increasingly frustrated.

Hello, my name is Tetiana from Ukraine. I am reaching out for assistance. Due to the war in Ukraine, my son and I need to find safety in another country. I have chosen Ireland as our destination. I have selected flight FR [redacted] from Lublin departing at 14:20 to Dublin at 16:30 on 03.08. This timing accommodates our need to finalize some paperwork and the departure time aligns with our journey from Ukraine to Poland. The ticket price is 1,[redacted].16 PLN, which is unaffordable for me as I have lost my job and income due to the conflict. I kindly request discounted tickets and hope for your support. Thank you for your understanding and assistance.

I am experiencing an issue with my upcoming flights FR8386 outbound and FR8387 inbound. The seating arrangement for my party (Melinda-ann H., Chelsea Aurora Celeste H., and Safiyah-Mae H.) has become a concern. We noticed that the 5-year-old will be seated alone on the return flight. Acting quickly, we booked the closest available seats, but have since realized there is an error on the 5-year-old's boarding pass. On the advice of On the Beach, we reached out to you to unbook the seats, await the correction of the name, and then rebook the seats. This situation has caused significant worry as it seems there may not be suitable seating by the time the name correction is made. I am puzzled how this seating arrangement oversight occurred initially and appreciate any assistance you can provide.

Hello, my wife recently purchased Ryanair flights for our family vacation through Kiwi.com. Unfortunately, upon receiving the flight confirmation, we noticed that the return journey date is incorrect. The return flight is scheduled for a few hours after our arrival (11/07/22) instead of the intended week later (18/07/22). Kiwi.com has been unhelpful in resolving this issue. We are willing to cover any price difference for the correct return date and hope for a resolution. We understand that changes within 24 hours are typically handled for free. Any assistance in rectifying this matter would be greatly appreciated. Thank you for your attention to this matter. I can provide my Kiwi booking reference upon request. Best regards, James J. 1 Saxton Close

We were traveling to Prague with Ryanair, but due to the airline discontinuing direct flights from Jordan, we had to take connecting flights (Amman to Budapest, then Budapest to Prague). Unfortunately, we missed the connecting flight due to a delay on the first leg of our journey. Despite no notification, we had to take a taxi as there were no available flights that day or the next. Upon reaching Prague at 4:00 am, 11 hours later than expected, including the time to find alternatives and a 6-hour taxi ride, we incurred a cost of [redacted] euros. Additionally, missing the car rental in Prague due to the delay cost us an additional [redacted] dollars. We filed a complaint with a Ryanair representative at Budapest airport but have yet to receive a response.

My flight on FR9274 from Eindhoven to London - Stansted at 21:05 was cancelled. I faced a challenging situation as Ryanair did not offer any help or support at the airport, leaving me stranded. Despite the assurances in their 'Customer Rights form', I was not provided with accommodation or transportation. The lack of assistance from Ryanair, especially late at night after being left out of the airport, was frustrating. I have already requested a refund for the cancelled flight, however, this does not cover the additional expenses incurred due to their lack of support. I am also seeking a refund for my bus ticket in London and the return flight on FR9271 from London Stansted to Eindhoven. My experience has been disappointing and I expect a full refund for the inconveniences faced.

I urgently need to speak with an agent to obtain my flight reservation number for a Ryanair flight taken on May 28, [redacted], from Scotland to Ireland. My luggage was lost and returned to me 21 days ago, causing me to cancel the final week of my trip. I experienced extreme anxiety due to this incident, and I now need to submit my baggage claim to Ryanair by TOMORROW, JULY 27. I reside on the West Coast of California and request assistance promptly. I am seeking full reimbursement for the lost luggage and the checked baggage fee. As a result of this situation, I incurred additional expenses on transportation, clothing, and toiletries. The inconvenience also led me to shorten my holiday by a week due to financial constraints.

It is essential for me to speak with an agent to obtain my flight reservation number for a RyanAir flight I took on May **, ****. I traveled from Scotland to Ireland, and my luggage was lost and only delivered to me recently. I had to cancel the last week of my journey and experienced extreme anxiety upon returning home due to this issue. I need to submit my baggage claim to RYANAIR by Tomorrow, July **, and I am located on the West Coast in California. I am pursuing full reimbursement for my lost luggage and the checked baggage fee. The lost luggage forced me to incur additional expenses on transportation, clothing, and toiletries. As a result, I had to shorten my holiday and purchase a new flight with AERLINGUS to return home early. This unexpected cost has discouraged me from international travel for the foreseeable future, impacting my first trip abroad negatively. Thank you for guiding me on the necessary steps. Best regards, Shannon S. Contact Number: 1+[redacted] Email: [redacted] Date/Time of contact: Tuesday, July 26, [redacted] - 9:35pm

Upon arriving at the airport with plenty of time, I encountered difficulties checking in my child on the Ryanair app. Unfortunately, the staff directed me to the wrong line and desk, which resulted in a delay. Despite informing the advisor of my time constraints, they seemed unresponsive and suggested I leave the child behind, which was unsettling. Consequently, we missed the check-in deadline due to being brought to the desk late. I observed the advisor assisting other passengers who were running late while neglecting our situation, which left me feeling frustrated and confused by the handling of the matter.

I urgently need assistance as my partner's flight to Manchester airport was diverted to East Midlands. My partner, Mr. Kevin JUX, does not have internet and may have a dead phone. I've been waiting at the airport since 9:10 PM, now it's 4:17 AM. Unsure if a new flight or a coach will be arranged. Looked in terminals 1 and 3. Booking was through Kiwi. Need help asap. My phone is dying. Contact number: [redacted]. Flight number FR3446 with Ryanair from Palma Majorca, Spain. Urgent help required. Thank you.

Booking Reference: LEPE2Q Hello, I made a booking for a flight from Dublin to Gran Canaria on the 6th of July. I later realized that I actually wanted to book a flight to Lanzarote. I saw on the website that flight destinations can be changed within 24 hours. I tried contacting Ryanair via live chat, but I couldn't reach an agent due to a high number of queries. Worried that the prices might increase, I eventually managed to change the flight but was charged a change fee of €[redacted]. I have reached out on various platforms, like Ryanair chat on Twitter, for a refund or a voucher but have not received a response. An agent named Molli said they would look into it, but the chat abruptly ended. Could you please confirm if the support team has received my request? Thank you, Gerard Barry. [redacted]