Ryanair Customer Service Issues

Hello, I recently traveled on flights FR5736 from Cagliari to Bergamo and then transferred to flight FR1689 from Bergamo to Frankfurt (Hahn). Unfortunately, my luggage, consisting of 2 bags, was left behind at the Bergamo airport and did not make it to Frankfurt (Hahn) with me. I have been informed that arrangements were made to ship my luggage to New Brunswick, Canada, where I am currently located. However, I have not received an email confirmation with tracking details for the shipment. I kindly request confirmation regarding the shipment of my luggage, which contains essential medical equipment that I urgently need. The shipping address for the luggage should be: John Melanson 6 Angus St. Saint John, New Brunswick, Canada, E2M7S6 Thank you, Sarah Akhtar Contact number until Aug 2nd: +44 [redacted]4 Contact number in Canada after Aug 2: +1 [redacted]

Subject: Change of Flight Dates Good afternoon, I would like to discuss a change to our travel plans due to unforeseen circumstances. Our reservation number is JINZ4R for our upcoming journey from Dublin to Pisa on 5 August to 10 August to celebrate our anniversary. Sadly, I tested positive for Covid this morning, making it impossible for us to travel as scheduled. We purchased Ryanair Travel Insurance at the time of booking, and we are hoping to postpone our trip to Pisa to a later date without incurring any penalties. Specifically, we are considering moving our flights to 19 August until 24 August. Could you please provide guidance on this process, including any documentation required to support our request? Your prompt assistance in this matter would be greatly appreciated. Best regards, John M.

I am writing to report that my daughter and her partner's flight has been canceled. The reservation number for their flights from Brussels to Bordeaux (flight FR1388 on Sat, 23/07/22 departing at 06:35) and from Bordeaux back to Brussels (flight FR1389 on Tue, 26/07/22 departing at 19:35) is ZG4PTT. I am currently trying to file a complaint for compensation through the EU261 form, but I am encountering difficulties on the second step. When I enter the passenger's name Lisa Saive and try to proceed to the next step, I am unable to select a flight, and I receive an error message stating that one flight must be chosen per claim. I have already provided my email address as [redacted], the reservation number ZG4PTT, and specified that I am claiming for compensation only for Lisa Saive and Mounir Himer. Is there a way to successfully submit the claim on your website? Your assistance in resolving this matter is greatly appreciated. Thank you.

Dear Sir or Madam, I have booked a flight to PMI under reservation number L4IC3Y. During the booking process, I added 2 checked luggage items weighing 20 kg each. I have already traveled to London and Santorini with Ryanair this year, both times only with carry-on baggage. I realized that Priority carry-on luggage is sufficient for our needs. Due to the current airport situation, especially in Mallorca, I would like to change my luggage from 2 x 20 kg checked baggage to 3 x Priority. I understand that this change is usually not possible, but I find it odd that I can modify and rebook my entire flight except for my luggage. I would be okay with the price difference not being refunded but rather kept as processing fees. Please let me know if there is any way to make the luggage change as mentioned above. Overall, I want to mention that we were very satisfied with our travels, experienced minimal delays (which is remarkable in the current situation), and always felt well taken care of. We will definitely book our next trips with Ryanair if possible. Thank you & Kind regards, -- Barbara Kosa Sonnenweg 11 [redacted] Pasching Tel.: [redacted] [redacted] 33 08 Email: [redacted]

In April [redacted], we booked a flight from Lisbon to Funchal for 17 July [redacted] with Ryanair and the return trip on 20 July [redacted] with TAP via e-dreams. Our booking reference is [redacted], and $[redacted] was charged to our bank account on 26 April [redacted]. However, in June, we were shocked to discover our booking had been canceled. Despite multiple emails and calls to customer service, we were informed there was an issue with our bank causing the cancellation. We were instructed to rebook, which we did with a new reference number [redacted], charging €[redacted] to our bank account on 19 June [redacted]. The new booking was with Ryanair for both flights, as no cheaper options were available. Despite reassurances of a refund within 1 to 2 weeks, we have not received any money back nor any responses to our inquiries. To add to our frustration, we received check-in emails from both TAP and Ryanair the day before our scheduled flight.

Hello, I have a Brussels-Pésouse flight on 11/08/22, returning on 18/08/22 with my two children. My son Ulysse Vanderhasselt, born on 12/08/22, is booked as an adult instead of a child, which is causing issues with the check-in. I also purchased unnecessary seats for him due to this error. Please correct this promptly. Thank you, Létitia Dumont

I've made flight bookings to Bournemouth from Faro on October 24th, [redacted], but encountered payment issues. I also have a flight booked for October 10th but forgot to include luggage allowance and assistance. Both flights are with Ryanair. Despite attempts to contact them, I haven't received a response, which has been frustrating. At 87 years old and living alone, this situation is disappointing. In the past, I've flown with Ryanair without any issues. Your assistance in resolving this matter would be greatly appreciated. Thank you, Patricia B. Email: [redacted] Contact number: [redacted] [redacted] [redacted].

Hello, I am scheduled to fly tomorrow, August 11th, [redacted], from Luton to Sofia at 12:10 with flight number FR9967. My booking reference is MEGGPG. My name is Ivaylo Venchov Boboshevski. I am encountering issues with online check-in as Ryanair is stating I have an outstanding balance. Recently, I bought extra 20kg of luggage through Trip.com, but Ryanair seems to have a problem with the email address associated. When I did the ID check, I used my Google account email [redacted], while my usual email is [redacted] Could you please assist me in understanding why there's an outstanding balance when the payment for the extra luggage has already been debited from my bank account? Thank you, Ivaylo

Subject: Assistance Needed with Recent Ryanair Flight Issues Dear Support Team, I am reaching out for assistance after encountering multiple issues during recent flights with Ryanair. On July 17th, our flight from Budapest to Eindhoven was cancelled, leading to significant expenses for rescheduling. Despite following the options given by the app, an error occurred, resulting in further unexpected costs. Additionally, on a subsequent flight from Luton to Cork, a misunderstanding by a Ryanair staff member caused unnecessary complications. Despite having the correct travel documents, we were initially denied boarding, forcing us to incur extra expenses to reach our destination. I have documentation of these incidents and payments made. Any guidance or support you can provide to address these matters would be greatly appreciated. Best regards, S. Ellison

Hello, I am seeking assistance regarding a flight I had scheduled from Cracow to Manchester on 14/08/[redacted] at 07:15 (FR2142). Regrettably, it was delayed and took off at 01:45 pm, which is 6 hours and 30 minutes later than planned. The delay was communicated to us shortly before 06:30 am, just after passing through security and passport control, and we were confined to a small area. I wish to file a complaint and pursue compensation as I had purchased insurance for this flight with X-cover. When attempting to submit a request on the official Ryanair website, I was informed that I am not eligible for a refund because the flight has already taken place, and there was no 5-hour delay... Am I miscalculating, or is there some inconsistency occurring with Ryanair? The delay caused me to be late for work, and I believe Ryanair is accountable if they cannot provide service under acceptable conditions.

Hello, my name is Mihaela Bianca Tanasa, and I have encountered a significant issue. On 16/08/[redacted], I flew into Luton Airport and mistakenly took the wrong bag as my 1-year and 8-month-old baby had many items in it. Despite quickly realizing the error, the person who received our bag has been uncooperative. Even after my husband made a 3-hour trip to the airport, paid for parking (£22), and fuel (£60), the individual was rude and unwilling to return our bag. I urgently need the bag as it contains essential items like tablets and cream for my baby. Despite providing all necessary documentation, including passports, to retrieve our bag, no assistance was offered. Attempts to contact Ryanair have been unsuccessful, and I am left feeling frustrated and unheard. I am seeking assistance and a refund for the double booking I had to make. Any help would be greatly appreciated. Thank you.

I have made a return flight booking for my grandmother, Christine Scuse, from London Stansted to Hamburg for the dates 6.9.[redacted] - 13.9.[redacted]. The booking number is ZD6Q7Z. She is 93 years old and requires special assistance due to impaired vision and being deaf. I specifically requested special assistance during the booking process. Unfortunately, the boarding pass does not mention her need for special assistance as it has in previous flights. This has made my grandmother anxious that she may not receive the necessary help at the airport. I kindly request that updated boarding passes be sent with the required information for her peace of mind. Thank you for your assistance. Best regards, Sarah Lincoln.

I submitted my complaint [redacted] on 07/15/[redacted] regarding the unjustified additional costs on our return flight from Biarritz to Cologne. I am seeking a prompt response and reimbursement for the extra charges. I purchased Priority and Family Plus options to ensure a smooth experience. However, I was wrongly accused of not checking in online for the return flight, which led to the additional costs. Kindly reach out to me via email or phone to address this matter. Thank you for your assistance. It is frustrating to face such issues, especially when a fine is involved for not checking in online. The extra costs amounted to [redacted], causing inconvenience with a crying child waiting in the heat. Your help in resolving this issue is greatly appreciated. Thank you.

Subject: Urgent: Flight Cancellation and Refund Request - Reservation: JKDFTR I am reaching out about my flight reservation under the name of Lorraine. Unfortunately, due to a serious injury suffered by my travel partner, we are unable to proceed with our flight. I completed the required refund request form and submitted a medical certificate along with my IBAN details in compliance with Ryanair's procedures. To my dismay, the flights remain unaffected, and I have not received any updates or confirmation of the cancellation and refund process. The departure date of the flight is approaching on August 27th, and the lack of communication has left me in distress. I urge for an immediate resolution to this issue. Furthermore, I am deeply dissatisfied with the handling of this situation and would like to register a formal complaint. If the matter is not addressed promptly, I will have no choice but to seek assistance from consumer rights organizations to ensure a full refund is provided. Sincerely, Lorraine

Hello, I have been trying to change both flights since yesterday afternoon because I am ill. The online process did not work despite following all the steps. On the last page, after agreeing to the terms and conditions and clicking the yellow button, there was no error message, but I did not receive any confirmation on the website or via email. I have documented everything via video. After several attempts, I called the hotline (30 minutes wait) and was informed that I should use the Google Chrome browser, clear all cookies, and log in incognito because apparently, I booked through a third party, which I did not. I always book directly on the Ryanair website. I completed the verification on my phone successfully, and a charge of 0.35 euros was made from my account. This morning at 6:30, I went to the Airport Paphos to change the flights directly at the Service Point, which is managed by the Swissair Service Point. I was informed that changing the flights would cost at least [redacted] euros, but on your website, it states 45 euros per flight. I would like to change both flights - departure from Paphos to Cologne on December 17 and return from Cologne to Paphos on December 27, [redacted] - for a maximum of 90 euros in total. After the trouble I faced since yesterday afternoon until late at night and this morning’s trip to the Airport Paphos, where I could not receive assistance, I hope that you can process the flight change free of charge. Best regards, Peter Stache

Reservation GGILGN I recently booked return flights from Edinburgh to Prague for my family, which includes 2 adults and 2 children aged 15 and 13. When booking, I managed to select specific seats for the Edinburgh to Prague flight. I encountered some issues when trying to check in online as it didn't accept our children's details. Although we have secured seats for the Edinburgh to Prague leg, I couldn't proceed to select seats for our return flight. I would appreciate it if you could provide guidance and address these concerns promptly. Thank you, Kirsty & Martin White

I am seeking assistance with a situation involving a trainee pilot who booked a room through Spareroom for himself and a simulator partner for a month and ten days. The individual arrived two weeks later and one of them has been refusing to pay, claiming misunderstanding of the arrangement. The person has been rude, argumentative, and even threatened legal action for defamation. As a reputable local businesswoman with a long history of renting to pilots, this behavior has left me feeling uneasy and distressed. I would appreciate guidance on how to proceed in this matter. Suzanne

I need to address an urgent issue concerning a plane reservation I made last July. My sisters and I planned to travel together on the same flight, but my passport arrived late, delaying further travel arrangements. I am unable to secure a visa in time due to the tight deadline, jeopardizing our joint travel plans. The Italian Consulate is currently overwhelmed with visa appointment requests, and I am unable to secure an appointment until mid-September. I request your assistance in canceling the reservation and refunding the fees due to these unforeseen circumstances. I have attached the booking details, my sister's scholarship proof, and my other sister's passport as supporting documents. Despite my efforts to expedite the process, time constraints leave me no choice but to cancel. I eagerly await your response. Thank you.

Dear Community, I sought advice from a Ryanair staff member over chat on August 22 at 2:00pm regarding using expired passports for travel. Despite explaining my situation of returning home with my valid ID, I was told it was not possible without offering any alternatives. On August 24, the day of the flight, I visited the airport and was charged £[redacted] at check-in. The staff member at the airport informed me that I could have checked in online by adjusting the expiry date, a solution not mentioned by the initial chat support. I intend to request a refund as I believe I was provided with incorrect information, and I feel entitled to it. Thank you for your help.

I was checking in for my flight to Malta and accidentally entered my friend's details on the order profile. I then proceeded with the check-in and couldn't correct it. I quickly entered random information for the second friend assuming I could edit it later, but I couldn't. Now, my friends' details are wrong, and I can't change them as the option is only available 48 hours before the flight. I have a flight tomorrow at 14:30, and I read online that changes can be made up to 2 hours before departure by calling the call center. How should I proceed?