Ryanair Customer Service Issues

I made a return flight booking for two passengers with Ryanair through eSKY from London Stansted to Santiago for May 21st to May 30th. I've been in touch with eSKY, completed the requested form from Ryanair along with providing various IDs. After the first submission, I heard nothing back. Ryanair confirmed the booking but requested me to fill in the form again. When I tried, I received an email stating the booking did not exist with the provided order number. eSKY insisted it was the correct number. The passengers are Mrs. J. Mason and Mrs. S. Draper, with flight numbers [redacted] departing on the 21st at 14:05 and [redacted] departing on the 30th at 23:59, totaling £[redacted].73. I've attempted multiple times to resolve this without success. Your assistance in processing my refund is greatly appreciated. Thank you, Janet Mason.

I received reference number [redacted] from Ryanair on January 5, [redacted], following multiple emails and a letter sent on November 23, addressed to their Director of Public Relations in Swords, Dublin. Despite my efforts, I have not received any responses to my subsequent messages. My simple request to Ryanair is for them to acknowledge my messages from January 18, January 5, December 30, and the November 23 letter, all containing detailed information. The issue at hand is that while Ryanair states they have refunded the outbound flight, I have not located the refund in my credit card account for the return journey. It seems there might have been an error in the card number provided for the refund. Despite my attempts to address this with Ryanair and citing their reference number, I have yet to receive any communication from them.

I have been unsuccessful in reaching anyone by phone. Despite sending multiple emails regarding my flight reservation on 02/05/[redacted] with the reference number R8W6PG, including flights FR [redacted] and FR [redacted] from Marseille to Bologna, scheduled for return on 09/05/[redacted], I have not received any response. In my correspondence, I clearly stated my preference for a refund instead of a voucher. As I await a resolution, I am aware of the option to file a formal complaint, initially to your address in Ireland, with the potential to escalate it to the "Direction Générale de l'Aviation Civile" in France should there be further delays. I expect a prompt reply and request for the reimbursement promptly. Thank you, Nicole Pourraz.

On February 1, [redacted], I checked my Ryanair booking and discovered that my flights to and from Tenerife on April 15, [redacted], and April 29, [redacted], had been canceled. I visited the Ryanair website on February 2, filled out the refund claim form, and submitted it. Ryanair informed me that my flights were not canceled but actually rescheduled to depart on April 13 and return on April 27. Despite my attempts to clarify the situation with customer service, they insisted that my flights were not canceled, and I was unable to claim a refund for the changed dates that did not suit my plans.

I requested a cash refund for 3 bookings with Ryanair. The vouchers had been given earlier. These bookings from February [redacted] were all made on Ryanair's website during our stay in Portugal. I received a cash refund for booking V6PSKZ last week. However, I haven't gotten refunds for bookings S4Q9VS and ZBG8JN. When I reapplied yesterday, the website said they couldn't process it because they were supposedly bought through an "unauthorized screen scraper," which is incorrect. I tried to resolve this through the online chat, but the agent mentioned they were not booked directly with Ryanair. They suggested I fill out a customer identification form and provide details about the OTA. I confirmed on my credit card statement that all payments were made directly to Ryanair, and the confirmation emails came from Ryanair. How do I proceed with the outstanding refunds? Best regards, D M Collins

Ref: [redacted] Hello Sir/Madam, I am once again requesting a refund for the amount of €[redacted].66 that was debited from my bank account on September 22, [redacted], through an unauthorized SEPA direct debit. I did not make any reservations with RYANAIR on that date, and I am unsure why this charge was made. I simply wish to have this amount refunded promptly. If I do not receive a response from your company, I will unfortunately have to take legal action to recover this sum. Thank you for addressing this matter promptly to uphold the good reputation of RYANAIR. Best regards, Mr. Detrait Benoit 67 rue Louise de Bettignies [redacted] St Amand les Eaux [redacted] 06 52 84 65 71

I am currently in the process of receiving a refund for my flight booking J4EFYV. However, I am facing an issue with the insurance component provided by Europassistance, policy number [redacted], which was not canceled by Ryanair as requested. Despite my attempt to cancel directly with Europassistance, they have directed me back to Ryanair for the refund. I respectfully request Ryanair to cancel the insurance policy and refund the premium promptly as I do not intend to make any claims. Thank you.

I have been patiently waiting for a refund since my flights in August [redacted] (Booking Reference: KZM1FV). Despite my efforts with Love Holidays and your company, I have not made any progress. Today, I struggled to complete the verification form to send you a copy of my passport, utility bill, and other required documents. I have requested a postal address but keep receiving links instead. I have been waiting for this refund for almost 7 months, and given my low income, it is crucial for me to have this money back soon. Could you please assist me promptly by providing a postal address to send the necessary documents for the refund process? I am eager to resolve this matter swiftly. Thank you for your attention to this issue. Sincerely, D. Hendricks

I am reaching out for assistance regarding flights I booked in June [redacted] for my daughter's hen party. In September, I contacted support seeking help, but received a brief response declining assistance. I had purchased 13 flights from Birmingham to Portugal for September 17-20, [redacted]. Prior to our flight, the government imposed travel restrictions and quarantine mandates for Portugal, impacting many in our group who could not travel due to childcare and work obligations. As a result, only 6 of us could attend the event. I am inquiring if a refund or a voucher could be arranged for those unable to travel, possibly to be utilized for a rescheduled hen party in July [redacted]. This unfortunate turn of events has been challenging, especially considering that 7 members of our party were eager to join and contribute to making my daughter's celebration memorable. Your understanding and support in resolving this matter would be greatly appreciated. Sincerely, D.M.

I need assistance changing our flight. We originally paid £[redacted].96, which included £[redacted].96 for the flight and £[redacted] for two 20kg bags. However, when trying to modify the booking, Ryanair is only considering the flight cost and adding an extra £[redacted] for the baggage allowance. This means we are essentially paying for the baggage twice. Ryanair states that we owe £[redacted].95 as the price difference, but the actual flight difference is only £86. We believe we should only be required to cover the cost variance for the flight. Can anyone provide guidance on this issue?

I booked a flight for the 27th of December [redacted], but it was cancelled due to CoVid-19. I submitted a refund form on the 24th of December [redacted]. However, it has been 3 weeks and I have not received the refund yet. I filed a complaint on the Resolver website, but still haven't heard anything. I've tried calling different numbers, but no one has answered. It has been 2 months of trying to get my money back with no progress. I am hoping to receive an answer soon and get a full refund for the cancelled flight. Thank you.

Hello, I wanted to inform everyone that Ryanair has made changes to our flight schedule. Our flight to Alicante in May has been moved to the 26th, with the return flight to the UK in June on the 11th. Thankfully, the one-day adjustment works for myself and my companion. The main concern I have is regarding the payment made with a voucher - if Ryanair cancels the flight due to COVID-19 restrictions, will I receive a full refund, including the voucher amount? My booking reference is QB-DJXA. Thank you in advance for any assistance and reassurance. Best regards, Mr. Alan Winn, accompanied by Mrs. Lesley Winn

Dear Sir/Madam, On February 11, [redacted], I took a flight to Bucharest with Flight number FR1005 and reservation number I9KMYG. Upon arrival in Bucharest, I found out from airport officials that due to Covid-19 regulations, I couldn't retrieve my luggage and would need to quarantine for 14 days. This was unexpected and affected around 15 other travelers from the same flight. My baggage is currently in Romania, despite my ticket stating I should collect and recheck it during self-transfer. I request that my luggage be sent to my Turkish address at the DiDi Hotel in Sapanca, Turkey. Furthermore, I had a negative Covid-19 test on February 10, [redacted], which was not accepted by your staff at Stansted Airport. This led to me having to pay for another test at the airport and incurring a charge for not checking in online, although this was not specified on my ticket. This ordeal has been my most challenging travel experience so far. I urge for a prompt resolution to these issues. For any additional details, please reach out to me. Kind regards, Cengiz C.

Hello, I would like to request a full refund for the amount I paid as YOU have canceled my flight. I kindly ask for the total reimbursement to be processed promptly; otherwise, I will have to pursue legal action. My initial booking was made through lastminute.com. Thank you. B. Kertik

Hello, I have been attempting to obtain a refund for a flight that Ryanair cancelled on June 27, [redacted] (Ryanair Booking Reference D3ZK8C). Unfortunately, I have been unable to get assistance through the 'Chat Bot' system. The agents have provided conflicting information regarding my refund request, some mentioning vouchers or only refunding the outward flight. It is frustrating to hear that I may not be entitled to a refund due to not making the return flight from Italy, especially when the outward flight was already canceled. Despite filling out multiple forms as requested, I have not received any acknowledgment of receipt from Ryanair. I have also requested transcripts of my 'Live Chat Bot' interactions, but despite assurances from agents, I have not received them. Emails inquiring about my refund status have gone unanswered, and phone calls have been unproductive. I am seeking clarity on the status of my refund claim. Thank you, Robin Fisher.

Subject: Important Update Regarding Your Ryanair Flight Dear Customer, Please note there has been a time change to your Ryanair flight(s) affecting the DATE OF TRAVEL. Kindly review the updated flight details below. If you have already checked in, please reprint your boarding passes to reflect the new schedule. You have three options: accept the time change, opt for a free move, or request a full refund. Please share this information with any others in your party. Kindly click the link provided to accept the flight change, or contact Customer Service for assistance with a free move or a refund. Apologies for any inconvenience caused by this change, and be informed that Ryanair is not responsible for any prepaid expenses due to this adjustment. New Flight Details: Departure: From East Midlands (EMA) to Alicante(ALC) on Wed 19May2021 at [redacted], arriving at [redacted] Return: From Alicante (ALC) to East Midlands (EMA) on Sun 23May2021 at [redacted], arriving at [redacted] Kindly follow the links provided to proceed with your chosen option. Please be aware that refund requests must be submitted before the flight departure date. We sincerely apologize for any frustration. Thank you for your cooperation in this matter. Yours sincerely, Ryanair Customer Care

I received voucher number [redacted][redacted]1. Originally, I requested a refund. After making a reservation, I noticed that while the voucher was under my name, the first name did not match the one on my ID card. It matches the name on my Visa card instead. Consequently, my flight booking shows my first name as Maria Carmen instead of Maria Del C. as on my ID. Will this booking be valid and pass airport ID checks? If not, could you provide a voucher with the correction or process a refund and cancel my reservation? The error is on your end; I was supposed to receive a voucher with my first name matching exactly as on my ID. Thank you.

My first flight got canceled, and I ended up with a voucher that I didn't want. I booked another flight over the phone as I hadn't received cash or the voucher yet, and had to pay an extra £12. Unfortunately, the second flight was also canceled. I was given £12 in cash and the rest in vouchers. I am looking to convert the voucher to cash. After receiving an email about extending the voucher, I declined and asked for a cash refund. However, I was informed that I had already received my refund, which I have not. Surprisingly, the offer of an extension was addressed to Bernard Baivier, not to me, Nancy Baivier, the one who made the booking and payment. The voucher number is [redacted][redacted]1. The original flight reference was H8ULRQ for £[redacted].68. The second flight was booked over the phone with reference XBG2KN, paid with a voucher for £[redacted].68 and £12 in cash. I am still awaiting the refund of £[redacted].68. Kindly provide information on when I can expect to receive it. Sincerely, Nancy Baivier

I have a booking reference A85M2T. Yesterday, my outbound flight got canceled, and the date of my inbound flight was changed. I commute to England for work but live in Spain and must get back to be with my husband for Easter. I am looking to transfer my flights from Stansted Airport to Luton Airport, keeping the same dates as my original booking. I am reaching out during the live chat hours provided to request this change. Can you assist me with transferring my flights to a different airport? Live chat is open at these times: Mon-Fri 06:00 - 21:00 GMT Sat 08:00 -18:00 GMT Sun 09:00 - 18:00 GMT. Thank you.

Hello! We are having trouble getting a refund for our canceled flights from [redacted] due to COVID-19. Our tickets were booked for flights from Kiev to Barcelona on April 22, [redacted], and return from Barcelona to Kiev on May 3, [redacted]. Unfortunately, all flights were canceled during that period due to quarantine. Ryanair offered us two options: a refund or a voucher. We declined the voucher and requested a refund. Our request was accepted, but we have not heard back regarding the refund yet. On May 4, [redacted], we sent an email with the booking reference number and our account details for the refund to [redacted] However, we have not received a response. The total cost of 4 tickets with baggage was [redacted] euros. We are eager to get at least a partial refund. This was our first time using Ryanair's services, and as we are not fluent in English, communication has been challenging. We rely on Google Translate for writing and reading emails. We kindly ask for assistance in getting our money back. Thank you in advance for any help!