Ryanair Customer Service Issues

Reservation for Boris Dimitrov, Martin Stoyanov, Boyan Boyanov for December 24, [redacted], to January 3, [redacted], from Sofia to Stansted and back. We are requesting a refund for the tickets. The flights were cancelled and then reinstated later. When the flights were cancelled, I applied online for a refund for Boyan Boyanov's ticket (the names on the reservations are in Latin letters). I tried to apply for refunds for the other tickets but the system only allowed me to do it once online. During the cancelled flights, we cancelled all reservations assuming we wouldn't be traveling. We would like to know how to proceed now to get a refund for the tickets. On one ticket, we already made a one-time flight change from November [redacted], and now we had the option to change the flight again or get a refund, but I couldn't proceed as explained earlier. In any case, we request a refund for flights: BY4JYQ; BBGLGK; V1KRRB. Thank you for your time.

I need assistance with my reservation number Q8YGKJ as my flights have been canceled three times. I am seeking a full refund for all services purchased through Ryanair, including parking at Stansted ss economy-[redacted]0. I have tried reaching out to Stansted parking as instructed but was redirected back to Ryanair. I have also contacted Ryanair but have not received a response. Additionally, insurance policies under David Farley Policy number [redacted] and Karen Farley Policy number [redacted] were purchased through Ryanair for the entire duration of my trip. I am anticipating a refund totaling £[redacted].43 for the expenses incurred.

I made a booking for a flight on Monday, December 21, [redacted], which was canceled. I rescheduled for December 22, but that was also canceled. Following that, I changed it to December 24, which, unfortunately, got canceled too. Hoping for better luck, I rebooked for December 26, feeling unsure due to the past cancellations. With Christmas falling on December 25, I couldn't reach Ryanair as they were closed. Residing in London under Tier 4 restrictions, I attempted to find alternatives like trains/coaches, but it was challenging due to lockdown constraints. When I tried to modify the flight to a different date, I encountered difficulties as I had already checked in. Despite the website suggesting changes up to 2 hours before departure, I was unable to do so. Contacting customer support 3.5 hours prior to my flight, I requested to move it to the next day, yet my request was denied. I seek clarification as to why this service was refused when the website presented it as an option. At this point, I am looking to either change the date of the flight or obtain a refund. Thank you.

Hello, My flight to Porto was canceled in July. We submitted a refund request through the provided form, but we have still not received any updates on this refund five months later. Our refund request was registered under number [redacted]. When will we receive the €[redacted] refund that was confirmed to me by Bravofly via email on August 6, [redacted]? I have been unable to reach you by phone, I hope that communication via email will be more effective... Best regards, Florine P.

This morning, on December 26, [redacted], I was supposed to catch my flight to Portugal, but I received an email stating that all flights were canceled due to the EU government's regulations. Being a non-resident, I was informed that I wouldn't be allowed into Portugal. I have been attempting to reschedule my flight, but I was informed today that since I missed my original flight, I am ineligible for a refund or rebooking. This situation was beyond my control, especially considering the lockdown that began on the 26th. Despite reaching out on the 22nd for guidance, I have yet to receive any response. My only desire is to change the flight to a future date.

I attempted to reschedule my flight from 27/12/[redacted] to 28/10/[redacted]. Initially, I believed I completed the change with only a £30 difference in fare. However, upon confirming the payment, I was charged over £[redacted] instead. This seems to be an error. I have been trying to reach your call center promptly, but unfortunately, the line appears to be constantly engaged. I would appreciate it if you could clarify the reason for this discrepancy. Thank you.

Hello, We have a booking with Ryanair for flights from East Midlands to Gran Canaria departing on 27 December [redacted] and returning on 3 January [redacted]. Due to the current UK citizens' travel restrictions to Spain, we are requesting a refund of the £[redacted].24 we paid for the flights. We attempted to request a refund online; however, as the flights were not canceled, there was no suitable option available. Despite their website's promise of receiving an email detailing our choices, we have not received any communication. Numerous emails and calls to Ryanair (0[redacted]) have gone unanswered. We even visited the airport in person and spoke with a Ryanair representative who removed us from the flights but could not assist with a refund. The representative provided us with an unavailable number (0[redacted]) that would incur charges. The lack of response and assistance from Ryanair is extremely disappointing, and unless this matter is resolved satisfactorily, we will not consider using their services again.

My husband is in Lanzarote. My Jet2 flight was cancelled on Boxing Day, preventing me from joining him. We both have Ryanair flights booked on 4/1/21. I no longer require mine and would like to cancel for a refund or vouchers. However, my husband, Richard Holt, still needs his flight (FR2132 from Lanzarote to Manchester) but needs to confirm if it is proceeding. Your guidance is appreciated. Thank you. Suzanne Holt.

I am seeking a refund for a cancelled flight from London to Dublin for 7 passengers, booking reference OCM7GH. The return flight from Dublin to London Stansted, booking reference KYG7WN, was not refunded as well. Unfortunately, my daughter and her friends missed the return flight due to the initial cancellation. I have been attempting to reach out for months to resolve this issue. I kindly request a full refund for the return flight for all 7 passengers.

Request for Refund: Boris Dimitrov, Martin Stoyanov, Boyan Boianov for **. **. **** and return on **. **. ****. We traveled from Sofia to Stansted and back. We are seeking a refund for the tickets. The flights were canceled and later reinstated. When they were first canceled, I submitted a request online for Boyan Boianov's ticket "with the reservation names in Latin letters." I tried to request refunds for the other tickets but was unable to do so, even though I was online. During the canceled flights, we canceled all reservations as we thought we wouldn't be traveling. We wish to know what to do now to get refunds for the tickets. We previously made a flight change once from the last time in November ****. We wonder if we can still change the flights or get a refund, but I couldn't as explained above. Ultimately, we seek refunds for the flights: BY * JYQ * BBGLGK * V * KRRB. Thank you!

I have a complaint regarding your recent advertisement featuring the tagline 'Jab and Go'. It is concerning to mandate a vaccination for customers to fly, as it infringes on personal rights. Many individuals oppose this policy, especially considering the complexities of COVID-19 and the production process of vaccines. Requiring all customers to be vaccinated, especially with a vaccine that has faced political debates, fast-tracking issues, and reported side effects, is not advisable. This approach may pose risks for both customers and your airline's reputation. Take a cue from Qantas and reconsider this decision. Thank you.

I have booked two round-trip flights from Bari to Venice with the reservation codes DBTHMX and GD1Q6E. Due to the Covid-19 regulations set forth by the Italian government, I am unable to take these flights. I have requested vouchers for both reservations since December 7th, [redacted], providing supporting documents for my inability to fly (Ryanair customer service Reference: [redacted] and [redacted]). However, I have not received any response yet. The first flight is scheduled for tomorrow, the 3rd of January [redacted]. I have spoken to the call center, and they mentioned that the reimbursement and voucher department has not processed my requests. I am eagerly awaiting your response regarding the vouchers for both flights. Thank you. Sincerely, Maria Serena Metta.

My son was recently denied boarding on a Ryanair flight from Edinburgh to Faro, Portugal. Despite being a professional athlete with all the necessary documentation from the Portuguese Immigration Site and UK Foreign Travel Site, as well as a letter from his MNA and proof of professional exemption to travel, he was not allowed to board. The Ryanair ground staff at the gate did not review his documents, incorrectly claiming he needed a visa due to Brexit EU immigration conditions, which was not the case for professional athletes like him. I have contacted the Portuguese consulate for clarification on the matter. Ryanair has not responded to us, failed to provide an apology or refund, and did not explain on what basis they denied him boarding. As a result, my son had to rebook his travel through London at an extra cost of £[redacted] and incurred additional expenses for a new PCR test. I will file a formal complaint if Ryanair does not provide a valid explanation for their actions.

My son, a professional athlete, was denied boarding on his Ryanair flight from Edinburgh to Faro, Portugal. He had all the necessary documentation for essential travel, including proof required by the Portuguese immigration and UK government foreign travel guidelines. Despite having a letter from his MNA, all required proofs, and a PCR test, the ground staff at the gate refused to review his documents and claimed he did not meet immigration conditions or have a visa. I am reaching out to the Portuguese consulate, as professional athletes do not require a visa to train and compete in Portugal. I am requesting Ryanair to provide the legal basis for denying my son access to his confirmed flight and for their staff's decisions regarding passengers' travel eligibility. If no satisfactory explanation is given, I will file a formal complaint. This situation has incurred additional expenses for a new PCR test and has disrupted my son's training schedule and incurred flight costs.

Dear Ryanair Customer Service, I am writing to bring to your attention the cancellation of my flights FR [redacted] from Alicante to Birmingham on May 15, [redacted], with the return via FR [redacted] on June 2, [redacted], reservation number ODPSRR. Despite my numerous attempts to seek a refund for these flights, I have yet to receive any updates on the status of my refund. In my email dated September 9, [redacted], at 4:16 pm, I highlighted the promises made by Ryanair regarding the refund process within approximately twenty days. However, I have not received any refund to my bank account as promised and continue to receive information about using vouchers, which I am not interested in. I urge Ryanair to honor its commitment and process my refund without further delays. I am not looking for standard responses or empty promises; I simply want the refund owed to me. I appreciate your swift attention to this matter. Thank you. Best regards, Alan Coxshall

I received notification this morning that Flight ref Z25KWB was canceled. I tried to reschedule for April 16 to April 26 without any additional charge, as stated in the email. However, when I reached the payment screen, it requested £[redacted]. I am hesitant to proceed out of concern that I may be billed this amount. Despite the email stating that changes can be made within 14 days before or after the original flight dates, there are no available flights within this time frame.

Subject: Refund Status for Cancelled Flight I have been waiting over 10 months now for my refund of £[redacted].48 for a cancelled flight I booked directly with your company. Despite promises for a refund within 7 days of the cancellation back in March [redacted], I have not received the reimbursement. The initial flight was booked through Teletext Holidays and has been refunded, but the upgrade amount paid from my Debit Card directly to your company remains outstanding. Your urgent attention to this matter would be greatly appreciated. Thank you, B. M.

I want to address an issue I encountered with my flight reservation. The flight was cancelled, and I rescheduled the dates, but upon payment, I noticed a small cross next to the rebooking fee. I mistakenly assumed I would not have to pay it, yet £[redacted] was deducted from my account. I am seeking a voucher or refund for this amount. My flight reservation number is W2HKQL for the Liverpool to Alicante on 19th February changed to 1st October, and from Alicante to Liverpool on 27th February changed to 9th October. Your assistance in resolving this matter is greatly appreciated. Thank you.

I booked a trip to Ireland for April 20, [redacted], and planned to return on April 18 or 19, [redacted]. Unfortunately, the flight was canceled due to Covid-19, and despite requesting a refund, I was informed they were unable to process it while working remotely. Instead, they issued a voucher. I have the flight and voucher numbers available. During a live chat on January 11, [redacted], they mentioned canceling the voucher and promised a refund confirmation within 48 hours, which I never received. They stated the refund would take 3 weeks, which I am still waiting for. Unable to reach them by phone as the line is constantly busy. The original flight cost was £[redacted].

On December 6, [redacted], I received an email from T. Kokai at Ryanair with the subject: 'Ryanair Ref: [redacted]/T1BF7L OTA claim'. The message mentioned that my cheque payment, referring to my correspondence dated 20/11/[redacted], usually takes 28 working days to be issued. Despite their system confirming the cheque payment, I have yet to receive it. I have attempted to follow up via email, but I have not received a response. I am still waiting for my refund, and I would appreciate a prompt update on when I can expect to receive it. Thank you for your attention to this matter. Sincerely, David S. 23-01-21.