Ryanair Customer Service Issues

Hello, I booked two flights with Ryanair. The first flight, Our Ref: F9ZLFQ, I declined the voucher and received an email on the 2nd of November, saying I would receive my refund. I would like to know when I can expect to receive it. For the second flight, Our Ref: Y9Q9HG, the flight was canceled, and I received a voucher that I have not accepted yet. I need clarification if the GBP 91.84 needs to be used in one booking or if it can be split across multiple bookings. Thank you, Luisa

Good morning, I am Sister Ellen Mary O'Riordan. My colleague, Sister Catherine Farrell, and I had made a booking to travel from Stansted to Lourdes on Wednesday, May 27, returning on Monday, June 1. Here are the relevant details: Reservation: X9KCPD Departure from Stansted at 14:10 Reservation H2KNNV Departure from Lourdes at 18:05 Ryanair debited £[redacted].49 and £[redacted].49 from my account on January 31. Due to travel restrictions, I requested a refund, not a travel voucher, as indicated on your website. It seems there might have been a mistake as it states all refunds have been processed. We are part of a religious community, and our accounts undergo auditing. I kindly ask for assistance with processing the refund. Thank you for your help. Ellen M O'Riordan

We have a family holiday booked for 16 people over Christmas in Tenerife. My immediate family of four is flying with Ryanair using booking codes U7BWGW and P798YJ. Unfortunately, my father has recently been diagnosed with a serious heart condition, which prohibits him from traveling until after his surgery. The other members of our group are flying with Tui, who kindly agreed to reschedule our flights and hotel booking to December [redacted] at no extra cost. However, I cannot find Ryanair flights available online beyond October [redacted]. Is there a way for us to reschedule our Ryanair flights to December next year as well? We would appreciate any assistance in either refunding or changing our Ryanair flights to the new date. Thank you.

In June, I contacted one of your representatives regarding a refund for my flight D471JC. I was informed it would take a few weeks. Despite sending four follow-up messages, I have not received any updates or the refund as promised. I used PayPal for payment under the name Superjuper. You can reach me at [redacted] I kindly request prompt assistance with this matter. Thank you, Julian W.

I have requested a full refund for a flight canceled by Ryanair on July 30, [redacted]. Although a refund was assured, I am still waiting and do not want a voucher. The canceled flight numbers are R7P9SJ ([redacted].98 EUR) for Emily Shipway and S9MPKN ([redacted].98 EUR) for Alan Shipway. The total was paid through MasterCard ending in [redacted]. I am extremely disappointed by the delay in processing this refund, and I urge for immediate action.

I made a reservation with Sunshine Holidays for a Ryanair flight that was canceled by Ryanair. The flight details are as follows: Flight FR8743 from Bournemouth to Malta on 27/12/20 with a return on FR8742 on 10/1/21. The reservation is under the names Alan and Georgina Holmes. Sunshine Holidays informed us that we would receive a refund as the flight was canceled by Ryanair, and they are waiting on the refund from you. Can you confirm this information for me, please?

Hello, I am Matthew Wallace. I am writing about my recent travel issue. While in Fuerteventura on the 11th of December, I booked a flight to Birmingham with Ryanair. However, I mistakenly booked it for the 18th instead of the 11th. After realizing this error, I rebooked a flight to Stanstead on the 11th for €[redacted]. I am kindly requesting a full refund for the initial mistaken booking, as it was a clear error. Your prompt attention to this matter would be greatly appreciated. Thank you.

We had booked a return flight from Corfu to the UK on October 15th with Ryanair, referencing Ref U64LMP for Flight FR3853. The flight was canceled on October 14th, and we were offered an alternate flight on October 16th, also Flight FR3853. Due to this change, we incurred additional expenses for overnight accommodation and meals for two people during the extended 24-hour period, totaling approximately €[redacted]. We submitted a claim for these expenses through the cancellation refund form, EU261, on the Ryanair website, with the reference provided by Ryanair being Customer Service Reference Number: [redacted]. Despite follow-ups and submitting the required information and receipts, we have yet to receive a resolution. After a series of correspondence, including submitting a second EU261 form, we were given a new reference number, Customer Service Reference Number: [redacted], with a promise of resolution in 10 days. However, we have not received any update or response to our inquiries from Ryanair to date.

Hello, I have not received any updates regarding the refund for my canceled round-trip flights with reference Q8N4GT from Brussels Charleroi to Rhodes on April 12th to April 19th, [redacted]. I would appreciate an email confirming the flight cancelation and specifying the refund amount of €[redacted],23. Please keep me informed about the progress of my request. Thank you.

I booked return flights from Bournemouth to Malaga on 11/3/20 for travel on 21/5/20 and return on 30/5/20 through Airport Direct Travel. The PNR for my booking is C6V19G. Airport Direct Travel sent me an email with a link to Ryanair for a refund. The first time I tried, I had to prove I was not a robot but failed after 20 attempts. Today, I completed the process but encountered a failure to submit. I'm unsure if the issue lies with my email capabilities or the website. Is there a way to make the claim without using the online process? Can I provide the information to you via post instead?

Urgent Assistance Needed! The flight FR [redacted] from Kutaisi to Milan on 08/07/[redacted] was canceled with confirmation number P6J4YZ. I, Gulordava T., along with 3 passengers, declined the voucher and requested a refund. Despite submitting the refund form and receiving confirmation email reference number [redacted], we have not received the money on our credit card. We have tried to contact support multiple times with no luck in resolving this issue. It has been over 3 months of waiting without any response or refund. Please provide a phone number or email address for us to escalate this matter and receive our refund promptly. Thank you.

On March 7, [redacted], my flight from Stuttgart to Bologna and back with reservation number R49SWS was canceled due to the coronavirus situation. The total price was €96.10. Following the cancellation, I contacted Laudamotion Customer Service. They responded on March 14, [redacted], advising that if I provided the required information, I would receive the refund within 7 working days. I promptly submitted the necessary details but have not yet received the refund for my flights. Kindly process the refund to my Visa account as soon as possible.

Hello, I am inquiring about the refund status for my flight scheduled for May 31, [redacted], booked under the name Frank Armstrong with 5 family members (reservation TY7IPQ), which was canceled. I completed and submitted a Refund Application Form in May and followed up with a refund progress query on October 15. The response I received did not specify the timeline for the refund of £[redacted].94, which I paid on February 20, [redacted]. Kindly confirm that you have received my refund claim and provide an update on when I can expect the payment. On a side note, my daughter informed me that she received a refund for a flight she canceled in June at a later date. Thank you, Frank Armstrong

Due to the Covid situation, I was looking to change my flight for tomorrow to comply with Tier 4 restrictions. Although it states no change fee, I was still asked to pay £45 for the switch. The original flight cost me £[redacted].99, and the new one is priced just under £60. Can someone please clarify why a fee is still being charged for a Covid-related change and why the price difference is not being fully refunded? My flight to Lisbon is scheduled for 9:35 am tomorrow.

Due to the recent Tier 4 Lockdown restrictions, I am unable to travel on Flight FR1882 to Lisbon scheduled for 22/12/20 under Reservation Number BDUR5B. I am requesting a refund for three passengers, with the lead person being Mr. Ronald Wood. The trip was arranged by Jake Heaton via email at [redacted] Our residence is located at Flat 1, Kilmarnock House, 53A Collington Avenue, Bexhill on Sea, East Sussex TN39 3NB, which falls under Tier 4 restrictions in Hastings and Rother. Your prompt attention to this matter would be greatly appreciated.

Hello, my name is Veronica Gobbi. I took a Ryanair flight from Roma Ciampino to Manchester on the 20th of December. I would like to file a complaint regarding the unsatisfactory cleanliness of the plane I traveled on. I have recorded a video showing a piece of chewing gum stuck to the seat in front of me and observed that the window and passenger area were visibly dirty. Additionally, in the seat behind mine, there was a handprint on the glass. Despite the seriousness of the current covid situation, Ryanair continues to allow passengers to board unclean planes without proper sanitization, which is unacceptable. Being a cancer survivor in continuous medical care, I request a full refund for my ticket and a formal apology from the company. I urge for a phone call to discuss this matter further, as I plan to contact the local authorities after my quarantine to take legal action against the company for the appalling state of the aircraft. Regards, Veronica Gobbi

I recently talked to a Ryanair representative who informed me that flight changes are being offered for free until December 24th, as long as the rebooking takes place before March 31st. However, I encountered an issue with my booking for December 23rd - December 30th, as I am being quoted 90€ to modify it, specifically for the December 23rd flight. Due to the updated covid regulations, we urgently need to adjust our travel plans. We aim to switch our flight to Bristol/Malaga with an outbound flight on February 26th and a return on March 1st.

I only received a partial refund of £88 for the outbound flight. I am entitled to compensation for the return journey as well, thus please refund me the remaining £88. My booking number is UDFSYX for the London to Malta flight. Departure was on Tuesday, October 27, [redacted], from London Stansted to Malta at 16:50 with flight FR8853 by Ryanair. Passengers were Christine and Terence Conway with seat reservations 15A and 15B. The return journey was on Saturday, November 7, [redacted], from Malta to London Stansted at 15:55 with flight FR8852 by Ryanair, operated by Malta Air Ltd. Passengers were Christine and Terence Conway with seat reservations 15A and 15B. The total payment for both flights was £[redacted].11. The refund issue needs to be rectified promptly. Thank you.

I have a flight booked from London Stansted, United Kingdom to Malta on Tuesday, October 27, [redacted], with Ryanair Flight FR8853. We have a flexible ticket with no checked baggage allowance. Our seat numbers are 15A for Terence Conway and 15B for Christine Conway. The return flight from Malta to London Stansted is on Saturday, November 7, [redacted], with Ryanair Flight FR8852 operated by Malta Air Ltd. The booking includes seat reservations for Terence Conway at 15A and Christine Conway at 15B. The total paid amount for the flights, seat reservations, and additional services is £[redacted].11, charged to my MASTERCARD Credit. The payment recipient on my bank statement is Mytrip.

Tomorrow, we were scheduled for an outbound flight from London Stansted to Alicante, Spain in December. However, due to current travel restrictions, we are unable to enter Spain as non-residents. Additionally, residing in tier 4 in London prevents us from traveling. This flight was booked before the lockdown measures were implemented. I kindly request to convert the £[redacted] flight value into a voucher. Alternatively, I would appreciate the value to be applied to a return flight instead of a one-way ticket. It is noted that the booking deadline for the return flight must be before March 15th, with tickets priced lower than half of the Christmas Eve flight.