Ryanair Customer Service Issues

I have submitted a refund request for my canceled Ryanair flight twice and have not yet received the refund. The flight was scheduled for May 28th from Dublin to Alicante, with a return on June 1st for two passengers. Despite following the provided links in the emails, I am still waiting for my refund. Since the flight was booked well in advance, the delay in receiving the money is concerning. I need to refund my friend for their share of the booking cost, but I have not received the funds yet. The booking reference is Our Ref:M26U8S, and the passengers' names are M. Grendon & K. Cronin. I kindly request assistance in resolving this matter promptly.

My spouse and I had our flights from Malaga, Spain, to Glasgow, Scotland, on March 28, [redacted], canceled due to Covid. We are seeking a refund. Initially, we received a travel voucher, which was later canceled. A partial refund of 26 euros was credited to our account on October 8, [redacted]. However, we are still waiting for the remaining amount of [redacted].98 euros. On October 6, I received an email from Ryanair stating that the outstanding balance would be processed within 5-7 days, but this has not occurred yet.

On October 16, [redacted], I flew with Ryanair from Alghero to Bergamo Milan. Unfortunately, my luggage did not arrive in Milan as expected. Despite reaching out to both airports and maintaining regular contact, my luggage has not been located. I've exhausted all possible communication channels - phone calls, emails, tweets, and even the chat bot - yet no one has responded to me. I have completed the baggage claim form, but the lack of response is concerning. I am eager to receive information regarding my luggage or I will be forced to escalate this matter further. Sincerely, Rebecca Caplin

We had return Ryanair flights booked in March from Bournemouth to Alicante, departing on the 12th and returning on the 28th. Due to the worsening COVID situation, we chose not to travel. Ryanair cancelled our return flight and I applied for a refund, receiving the standard confirmation of receiving my request. After about a month, I received an email asking for patience. I've tried submitting online complaint forms and used the chat service. The first agent I chatted with promised a refund within a week, but it didn't happen. The second agent advised me to call or fill out another complaint form. If I decide to call, whom should I request to speak with?

I had booked a holiday with Teletext Holidays for 4.11.20 to 11.11.20. Unfortunately, due to a serious accident, we were unable to go on the trip. Since we didn't use the outbound flight with Ryanair, we are seeking a refund for the return flight from Athens to the UK. Teletext Holidays informed me they are unable to assist. The flight number is EED3GR. My name is Colin Chambers, and I live at 3 Tatnall Grove, Warwick, UK. My Teletext booking reference is TT806819. Thank you.

We had originally booked a trip to Lanzarote with Ryanair for September. Due to the lockdown in Lanzarote, we rescheduled our flight to November 29th with no additional charges. Now, with the UK lockdown affecting our plans again, Ryanair is requesting £[redacted] in change fees for six people in our group. This seems unfair as we are trying to comply with travel restrictions and avoid breaking any bans.

I requested a refund for flight booking BBUU2E. I received a voucher, but I needed a cash refund as I don't plan to travel in the next year. I contacted your office twice and was told the refund was processed. However, I have not received it in my account. I want to file a complaint and claim the money owed to me. I need to know which account the refund was paid into as I can't find it in any of my accounts. Additionally, the email address used for booking was created by lastminute.com. My everyday email address is provided above. I am frustrated and request my refund and a call from your team. Each time I call, I am put on hold for 18 minutes. - A Very Frustrated Customer

We need assistance with our Ryanair flights from Edinburgh to Madrid via Fuerteventura. The first flight is on the 17th of November with reservation number AYH3SA. The second flight, from Fuerteventura to Madrid on the 19th of November, is problematic due to a date change. We have requested a refund for the second flight. However, the first flight from Edinburgh to Fuerteventura is still operating, and we request a refund for this flight as well. Passengers' names for both flights are Jorge Moreno and Pamela Tarrida. Thank you for your help.

I requested a refund in June for flight LDMMXE to Lanzarote on August 14th. After receiving an automated response confirming my refund request, I waited for weeks without any updates. Despite my attempts on Twitter to get information, I only received more automated replies. Contacting them via Instagram finally got me a response from Megan. However, she informed me I cannot get a refund as the flight has already passed. This is unacceptable since I never received any notification about this policy when I originally requested the refund. These flights were expensive, costing over €[redacted], which took me months to save. I need assistance in resolving this issue promptly. Thank you. Julieanne G.

While in Tenerife, I booked two flights with Ryanair for January/February. We returned home to the UK on 5th November. This morning, when trying to print all flight details, only the outgoing flight from Manchester to Tenerife on 17th January [redacted] is showing on my phone. The return flight from Tenerife South to Liverpool on Sunday 14th February [redacted] is missing, and I am unable to locate any information about it. Both flights have been charged to my credit card, with £[redacted].98 for the January flight and £[redacted].63 for the return flight to Liverpool. I have a photograph of the credit card statement for verification if needed. I kindly request that you investigate this issue and provide details for my confirmed flight to Liverpool on 14.2.21. Thank you, V. Graham.

Hello, my name is Anthony Bradshaw. I had booked a trip for four adults to Spain (Alicante) on November 20, [redacted], for one week with flight number FR9886. This trip was intended to celebrate my wife's 70th birthday and my daughter's 50th birthday this month. Unfortunately, the fourth member of our group, my granddaughter, is now pregnant. Due to the lockdown until December 3rd, I am requesting a refund for the flights. A voucher for a future holiday is not suitable as my granddaughter will not be able to travel, especially since she will have a baby to consider after March. The purpose of the trip has passed, so a voucher does not work for us. I kindly ask for a refund of the flights as per lockdown restrictions preventing us from leaving the country. Feel free to contact me via my email at [redacted] Thank you.

In April, we were scheduled to fly to Malaga. Due to COVID-19, we accepted a voucher and rescheduled for December. Unfortunately, due to quarantine restrictions and the travel corridor not being open, we are still unable to travel. Now, to change our flight once more, we are being asked to pay £[redacted]. It seems unjust since flights booked from June onwards can be changed for free. We would like the option to move our flight without an additional charge or receive a refund for the voucher. Otherwise, we may escalate this issue to the ombudsman as we feel it is unfair. The original flight was canceled, and we opted for a voucher instead of a refund, but being asked to pay now feels unreasonable. We hope for a resolution where we can move our flight without extra fees or receive a new voucher for future use. Thank you, T. Green

Dear Ryanair Team, I am reaching out to discuss our partnership and plans for the future post-Covid. Our travel agency, JA Travel AB, based in Sweden, has been a loyal customer of Ryanair, booking around €[redacted],[redacted] worth of trips annually. We specialize in golf trips catered to older, more comfortable customers who prefer packaged deals. During the lockdown, we have refunded our customers entirely and are now looking to proceed smoothly with Ryanair. We have reimbursed €35,[redacted] to our customers and are awaiting the same from Ryanair. We usually add a service fee for booking flights and assisting with check-ins, which is why our customers choose to book through us. Currently, we are facing challenges with the refund process as Ryanair directs refunds to customers directly. This approach is causing discomfort among our less tech-savvy clientele. We value our partnership with Ryanair but would appreciate a solution similar to other airlines like Wizzair, SAS, and Air Baltic for smoother transactions. We strive for exceptional customer service and hope to continue our successful collaboration with Ryanair in the future. Looking forward to your assistance and a mutually beneficial way forward. Warm regards, Johan & Andreas, owners of JA Travel AB PS: Provided are booking references awaiting refunds.

I contacted Ryanair about my booking LCPQKX as they changed the flight date and I can't travel that day. They informed me over the phone that the booking will be cancelled. I haven't received an email confirming the cancellation. It cost me 15 euros to call Ryanair, so I'd appreciate an email confirmation since the app still shows the booking. Please email me at [redacted]

Hello, I previously spoke with your colleague, Mark, regarding a refund. He confirmed everything was in order, and assured us that we would receive the payment within 8 to 10 working days. However, the payment has not appeared in our bank account yet. Could you please investigate this matter for us? Reservation Number: NCDDVX Flight Number: RYANAIR FR [redacted] Route: Dublin to Fuerteventura Total Passengers: 7 Our booking was made through BRAVOFLY. They can be contacted via email at [redacted]

I had booked flight FR8458 from Cologne to Milan for December 28, [redacted]. I received an email last night informing me of its cancellation and rescheduled it for December 27, [redacted], with confirmation number LBM6TN. I have a few inquiries: 1. Could you please provide the specific reason for the cancellation? If it's due to Covid travel restrictions, will this not apply to the December 27 flight as well? Can you assure me that the December 27 flight will not be cancelled? 2. Are the Covid travel restrictions in place for Italy or Germany?

I need assistance with changing my flight that was originally supposed to be for the 3rd of January. Due to a cancellation, I rebooked it for the 3rd of February by mistake. I had to pay extra for luggage that I had already paid for, and now I'm being told I have to pay a fee to correct the date. I was informed the change would be free when my initial flight was cancelled. Can someone help me rectify this without an additional charge? Booking detail: B4RCKP Name: F. Seale Flight to change: Malaga to Liverpool, returning on 3rd of January instead of 3rd of February

I need to file a claim via my travel insurance for a flight I am unable to take now. Due to a recent health issue making me high-risk for Covid-19, my doctor advised against travel to Malaga on FR8 [redacted] departing at 7:20 from London Stansted on Sunday, December 6th. Kindly cancel this flight for me. Additionally, I would appreciate receiving a copy of my reservation as evidence of booking for my insurance provider. Thank you. - Linda W.

Booking reference WB618X for the 9th to 12th of April 20 was affected by a cancellation by Ryanair due to COVID-19. Directline Airline is involved, with claim number [redacted]. It seems both Directline Flights and Ryanair are not taking responsibility for the refund. I have submitted two verification forms already, along with the original receipt and passport ID. Directline Flights states Ryanair is not accepting liability. I am requesting assistance in resolving this matter with Directline Flights. If not resolved promptly, I will pursue legal action. My main concern is receiving the refund rightfully owed to me. Despite being told I am on a waiting list, my friends and family have received their refunds promptly. This process has been ongoing for 7 months. Looking forward to a resolution soon. Thank you, Mary Morrison

My spouse and I were on our way to Greece for a prearranged vacation on November 4th from Stansted Airport. Unfortunately, at the check-in gate, my wife was held back by the staff who mistakenly thought she required a passport. It took them some time to realize this error, and by the time they issued her ticket, we had already missed our flight. Our holiday plans were disrupted due to the airline staff's mistake, and we are seeking compensation for the inconvenience caused.