Ryanair Customer Service Issues

Hello, I am seeking clarification regarding flying back from the UK to Poland. Given the UK regulations imposing self-quarantine on Polish visitors, can those who have visited for less than 14 days return to Poland? For instance, my friend Monika is scheduled to depart from Warsaw to Manchester on Fri, 09 Oct [redacted], and return on Mon, 12 Oct [redacted] with booking reference T31CYL. She plans to spend approximately three days in the UK. Given that she will undergo self-isolation in the UK due to quarantine requirements for visitors from Poland, we are seeking confirmation of her ability to return to Warsaw. During her online check-in today, she noticed a prompt from Ryanair regarding a declaration at the seat allocation step, stating that individuals under quarantine should not travel. This appears to contradict the situation for short-term visitors or those staying less than 14 days, especially if they are well, asymptomatic, and do not have COVID-19. Could you please verify if short-term visitors are permitted to return to the UK while under quarantine as per UK law? Best regards, Naveed

I made bookings for outbound and return flights with Ryanair. The outbound flight was scheduled for 16th June [redacted] from Stansted to Naples with flight number HY379E, and the return flight was on 19th June [redacted] from Naples to Stansted with flight number N91MGA. Unfortunately, due to COVID-19, both flights were canceled. Despite requesting cash refunds for both flights, I received vouchers instead. I am not accepting the vouchers and still prefer cash refunds. When trying to use the relevant forms with my reference number and email, it indicates they are incorrect. Calling customer service has been unsuccessful in obtaining the correct details needed to fill out the form for a cash refund. I am facing difficulties in reapplying for the cash refund, even though I initiated this process months ago. I understand there may be delays due to the pandemic, but I am unsure how to proceed in obtaining the correct information. Many of my friends who were on the same flights are also facing similar issues, as we were traveling for a friend's wedding in Italy.

I recently bought 3 flights directly from Ryanair, outlined below: First flight: - Date: May 30, [redacted] - Palermo to Verona - Reservation number: R8W7YT - Flight number: FR [redacted] - Cost: 60.69 euros - Passenger: Madonia Pasqua - Flight canceled due to Coronavirus. Second flight: - Date: June 2, [redacted] - Milan to Lisbon - Booking number: G9CQSA - Passenger(s): Rutigliano Rosa, Rutigliano Antonia, Madonia Pasqua - Total cost: [redacted].97 euros - Flight canceled as travel to Portugal was restricted. Third flight: - Date: June 26, [redacted] - Santiago de Compostela to Milan Orio al Serio - Reservation number: S2L6YI - Passenger(s): Rutigliano Rosa, Rutigliano Antonia, Madonia Pasqua - Total cost: [redacted].97 euros - Flight canceled due to travel restrictions from Spain to Italy. I have requested a refund from Ryanair. Despite the reassurance on their website about delays due to the high volume of requests, I have not received any updates after several months. Thank you, Rosa Rutigliano.

Hello, this is Kevin Fairley. I recently booked a holiday through On the Beach with reference number MYB[redacted]3B. Unfortunately, I had to cancel my trip due to health reasons. I have a medical condition that causes blackouts and prevents me from wearing face masks. My insurance informed me that my policy covers cancellations related to government advice against non-essential travel. While On the Beach refunded me for my holiday, they couldn't refund my flight. They advised me to contact Ryanair directly to inquire about a refund for my flight to Fuerteventura on October 27th to November 10th, [redacted], with airline reference number W7UP7G. You can reach me via email at [redacted] I hope to hear from you soon.

My return flight from Dublin scheduled for the 5th of November, reference number KFF2FB, flight number FR662, has been changed from 22:20 to 06:25. This change is very inconvenient for me as I travel from Wexford using buses and trains, meaning I would now have to leave on the 4th to arrive at Dublin airport around 22:30. Is there any possibility to change my flight to the 4th at 22:25? I have a well-established travel routine that considers the 22:25 time, which gives me plenty of time. I rely on special assistance as I am disabled, and my prior travel times were carefully calculated to accommodate my bus and train schedules from Wexford to Dublin Connolly and then to the airport by 17:30 for check-in. The new 06:25 flight time is very inconvenient given my specific travel arrangements.

I had a reservation from Faro to Manchester on the 6th of November with Ryanair. They changed the schedule to a later time on the same day but it was not convenient for me. Despite their email advising to contact customer service by phone, I could not reach them after several attempts. I subsequently logged into my account and changed my flight online to the 5th at 15.00 with a confirmation email from Ryanair. The flight number remains FR4051 for both days, but their system still shows me booked for the 6th (recently updated to 19.05). Both flights have the same reservation code U3YKXL, yet I can only check in for the 6th. I am unable to access the 5th flight. I'm unsure about the status of my booking and would prefer to travel on the 5th. Further attempts to contact customer service by phone have been unsuccessful and expensive from Portugal.

Subject: Request for Refund - Booking Ref P9MK6N I am writing to formally request a refund for the booking referenced above, which was made on 16 January [redacted]. The booking was for my wife and me on a flight from Leeds to Girona scheduled for 3 August [redacted] with a return on 28 August. Due to unforeseen medical circumstances, we are unable to proceed with the trip. I initially submitted my cancellation request via your website on 15 July [redacted] at 19:54. As I have not received any acknowledgment, I sent a follow-up letter to this address on 2 August. Unfortunately, I did not receive a response, hence this recorded delivery. The reason for the cancellation is related to my recent cancer diagnosis in March, with upcoming surgery scheduled for 5 August. Enclosed are supporting letters from my oncologist. Your prompt attention to this matter would be greatly appreciated. Sincerely, [Initials]

Hello, We have booked a flight to Bucharest scheduled for October 26 with a return on November 13. Unfortunately, due to the 8-day confinement in the country (due to Covid-19), both my son and his wife, who live in a small apartment with their 2-year-old son, will also be impacted. Following the confinement period, a test costing 75€ per person is required for everyone present. In these circumstances, we are unable to proceed with this trip. When we booked this flight on September 21, there were no Covid-19-related provisions in place. Today, on October 23, we are very anxious as we have been trying to reach out to Ryanair via email and phone calls (with expensive numbers) for the past 72 hours without success. Despite waiting for several minutes, we have been unable to speak to a representative. Our flight is in 3 days, and we have had no contact with Ryanair. We are extremely distressed and unsure of what to do as we stand to lose the money we have invested. Thank you for your assistance. Kind regards.

I, Julia G., entered into an air travel agreement with your airline for flights FR [redacted] / FR [redacted] from London (Stansted) to Vilnius and back on July 18, [redacted] and August 27, [redacted]. The flight was canceled, and I am requesting a full refund of £[redacted].71 instead of accepting a voucher. I have completed the compensation form online and expect the refund within seven days. Failure to do so may result in further action. I believe I deserve an additional £[redacted] for the inconvenience and moral harm caused by the airline's actions.

I need assistance changing my cancelled flight, PZUVYB, from London Stansted to Essaouira on July 11th. Despite being told I could make changes, the website provided no way to do so. After multiple attempts to reach a representative by phone with no success, I'd like to switch to a flight on November 16th from Marseille to Marrakesh, flight FR [redacted], departing at 10:45 am. I am frustrated with Ryanair's inadequate and costly customer service and hope for a resolution. Thank you, Gillian B., 25/10/[redacted], 16:18.

I need assistance booking a Ryanair flight from RMU, Spain, to Luton for a friend who will be joining me on our flight to Athens on 02/05/21. I plan to adjust the booked flight to accommodate my friend's arrival at Luton. I am looking for help to arrange connecting flights or determine if my friend can stay airside until it's time for the next flight. Our flights from Luton to Athens, and the return journey for myself, my daughter, and my friend are already booked on FR7805 and FR7806 departing on 02 May [redacted] and returning on 31 May [redacted]. If my friend coming from RMU stays airside, it would be convenient as entering Britain would require a 2-week stay due to customs regulations, which isn't feasible. Could you please advise on this matter? Travelling from RMU or Alicante to Athens involves many hours, which might be strenuous for my 83-year-old friend. Thank you for your assistance. Janice Ballard. We booked the flight through an online agent, Opodo, to secure a better deal.

I booked my Ryanair flight through Opodo; my Ryanair reference number is V4TIKF. The flight is scheduled for Friday afternoon at 13:55. I need to change the passenger's name because I mistakenly used my granddaughter's maiden name instead of her married name during booking. Could you please assist me with this change? The flight is in a few days, and I want to fix this before then. You can reach me via email at [redacted] Thank you for your help. Regards, Mary Devlin.

Dear Support Team, I believe there is an error in your system regarding my refund. I submitted a request for a refund due to a changed flight (Booking No. H3B8RC). Instead of accepting my request, I received a voucher (Voucher No. [redacted][redacted]1). I then tried to request a refund through the email with the voucher, but received a message stating: "Your request has been sent. Unfortunately, the information entered does not match the information provided at the time of booking." I contacted [redacted] a week ago regarding this issue but have not received a response yet. I hope my second refund request was properly accepted, and the message about information not matching was a system error. I understand refunds may take some time, but I would appreciate confirmation that my request was received. Thank you, Ludmila P.

I made a booking with Ryanair for a flight from Dublin to Paphos for 7 days, which I then extended for another 7 days. I also booked a car park reservation through Ryanair for two separate periods - 16th to 24th October and 24th October to 1st November. I mistakenly provided the wrong car registration number for the second booking (MHS1 instead of the correct G1 MHS). Despite contacting the airport car park, they informed me that I cannot change the registration number due to Ryanair rules, and I will have to pay overstay charges when I leave. Can you assist me with resolving this issue since I have already paid for the parking and just need to correct the registration number? Thank you, Gerald S.

Booking Reference: VYU5RK Customer: Mr. Joseph Aquilina Address: 3 Winsford Gardens, SO50 8QH I received an email from Ryanair regarding the cancellation of my booking. Although vouchers for £[redacted].14 were offered, I requested a cash refund. Today, I was notified of a refund for £[redacted].14, leaving a £70 difference. This amount was for changing my flight to Malta, which was affected by lockdown. Since this fee would have been covered if I chose vouchers, I am kindly requesting the additional £70 be refunded in cash. Your assistance with this matter is much appreciated. Thank you, Joseph Aquilina Phone: [redacted]9 Email: [redacted]

Good morning, I'd like to inquire about the status of my cash refund for the cancelled flight E1U2GI back in July. I declined the voucher offer and completed the necessary paperwork for the cash refund. I received an email confirming the approval of the cash refund along with the submitted paperwork. I followed up two weeks ago and was informed that it would take 2-3 weeks; however, I have yet to receive the refund. Could you please verify my details and provide an update on when the refund will be processed? I understand the company is handling a large number of refunds which may have caused a delay, but it has been over three months now, and I have spent significant time trying to resolve this issue. Thank you for your assistance. Sincerely, M. Rowland

Hello, I had a flight booked from London Stansted to Madrid for today, October 31st. I paid extra for the option to move the flight if needed. Unfortunately, I have been unable to make changes through Ryanair's system since yesterday, as it did not allow me to despite being within the timeframe. I tried reaching out through their message system and chatbot but have not received a response. I am requesting a full refund including the additional fees for flight changes and extra baggage. I now need to book another flight and cannot afford to pay twice due to Ryanair's website issues. I have tried to file a complaint with Ryanair but have not been successful. Your assistance with this matter would be greatly appreciated. Flight details: E5I5VP Best regards, Ivetty F.

I booked a flight in March, which was canceled due to COVID. I rescheduled for November only for those to get canceled again. Consequently, I had to cancel my accommodation and transfers. I was informed I wouldn't get a refund, and now Ryanair altered our flight dates. We are open to receiving a voucher. I firmly believe this issue is on Ryanair's end, not ours. I have detailed this situation in emails before.

Dear Ryanair, My wife and I were marked as a "no show" on flight A34STS on September 13th, [redacted]. We attempted to cancel due to Ryanair cancelling our return flight Y2GRKY from Spain on September 29th. Furthermore, we tried to cancel the car parking reservation made through Ryanair at Bristol. Although I understand the policy regarding refunds or vouchers for "no shows" when the flight is not cancelled by Ryanair, I kindly request a brief confirmation in writing from Ryanair outlining this. This will assist in submitting a claim to our travel insurance provider for reimbursement. I have already provided them with your standard policy, and I trust Ryanair can appreciate the unique circumstances of our situation, where our outbound flight was cancelled due to Ryanair's cancellation of the return leg. Kind regards, David & Rosemary H.

I requested a refund for my cancelled flight, opting for cash refund instead of a credit voucher as advised by Ryanair. However, within the promised 7 to 14 days, I only received a voucher instead of the cash refund I requested. When attempting to input my booking reference and email on your website, the information appears incorrect. I then reached out to Last Minute.com, who assisted me in receiving a partial refund for the hotel, but not from your company. My booking reference is BBUU2E, the email used is [redacted], and the credit note ticket ID is [redacted]6. Despite understanding the current situation, I am concerned that my refund has not been processed, even though the trip was scheduled for October [redacted]. If this matter remains unresolved after further communication attempts, I will escalate the issue.