Ryanair Customer Service Issues

I experienced a flight cancellation on the 1st - 9th of June [redacted] from Manchester to Faro ([redacted]) and requested a full refund. I have not received any updates on this matter. I am anticipating a refund of £[redacted].96. Furthermore, I had arranged a trip to Malta through Love Holidays (15th - 22nd May [redacted]) with flights operated by Ryanair ([redacted]). According to the Love Holidays invoice, the flight cost was £[redacted].92. I separately paid £[redacted].00 for checked baggage and seat selection. Today, I received a refund of £[redacted] to my PayPal account without any notification from Ryanair. I am still awaiting information regarding the remainder of the refund owed to me. While I understand there may be delays in processing refunds, the lack of communication is disconcerting. I would appreciate an update on the status of my refunds, the timeline for receiving them, and the method of payment. Sincerely, S. M-H.

I have a holiday booked through Love Holidays with flights on Ryanair. Due to a recent bowel cancer operation, my stoma reversal surgery has been delayed because of the Coronavirus outbreak, preventing me from traveling. I would like to reschedule the holiday and flights for October [redacted]. The flight numbers are FR8182 and FR8183. Please provide me with information on how to proceed. Contact at [redacted]. Thank you.

I have a flight booked with Ryanair, ticket code R954TT, from Exeter to Malaga on October 4, [redacted]. Unfortunately, our accommodation in Spain canceled, and due to my recent exit from shielding for mild leukemia, I am concerned about traveling to Spain at this time. I have two inquiries: 1) Is it possible to receive a refund for my flight expenses? This is my preferred resolution. 2) Can the dates of my flights be changed to depart on October 3, [redacted], and return on October 17, [redacted]?

Booking Reference: ETWJ5Y - Your Reference: /[redacted] Good morning, I am incredibly frustrated with Ryanair and their customer service. Last year, I booked a flight and paid £[redacted].84. After receiving a reimbursement of £[redacted].04 on 27th July [redacted], I am still owed £[redacted].80. This situation has caused me considerable stress and anxiety. Despite receiving two notifications yesterday (09.09.[redacted]) assuring that all cash refunds will be processed shortly, I have yet to receive the outstanding amount. I have repeatedly received the same message without any action being taken. Please address this matter urgently. Regards, Marian Howe

Booking Reference: ETWJ5Y - Your Reference: /[redacted] Good morning, I am feeling extremely frustrated and disappointed with Ryanair and their customer service. I had made a flight booking with your company last year and paid £[redacted].84. However, I only received a refund of £[redacted].04 on July 27, [redacted], instead of the full amount. I am seeking clarification as to why the outstanding sum of £[redacted].80 has not been reimbursed. This situation has caused me significant stress and anxiety, leading me to consider consulting my doctor or contacting the Daily Mail regarding this issue. Yesterday (09.09.[redacted]), I received two notifications from your team stating that all cash refunds would be processed soon. This marks the sixth instance where I have received the same message without any actual resolution. I urge you to address this matter with urgency. Best regards, M.H. Email: [redacted]

Dear Customer Service, I am writing to address a refund issue regarding my flight reservation O39C3S from Budapest to London. Due to travel restrictions between Hungary and Croatia, coupled with mandatory quarantine in England, my wife and I are unable to proceed with our trip scheduled for October. As a result, we are requesting a refund for our return flights on FR8354 on 1/10/[redacted] from Budapest to London, and FR8371 on 10/4/[redacted] from London to Budapest. We understand that our situation may not fit the standard refund criteria, but due to circumstances beyond our control, we kindly ask for your assistance in processing our refund. Your attention to this matter would be greatly appreciated. Thank you for your understanding and prompt action. Sincerely, Nikola J.

I had a return holiday/flights booked in early August with On the Beach. Due to FCO advice for Spain, I couldn't travel. On the Beach refunded the hotel, but not the airfare as it was a separate booking. They used their own email address for booking. I have insurance from before COVID and the company is ready to pay out, but they need a NO SHOW LETTER from Ryanair. I've requested it four times, but it hasn't arrived, despite assurances from Ryanair. On the Beach is unhelpful, even asking for £30 to request the letter. Ryanair confirmed they would send the letter directly to my email. I need this letter to make an insurance claim. I wonder why they are avoiding sending it when I'm not asking for a refund. Would appreciate any guidance.

Subject: Faro Flight Booking Query Hello, I would like to address an issue with our flight reservation to Faro, Portugal under the booking number Y66RQC made on 7/9/20. Initially, the destination was on the Foreign Office safe list, but things have changed, and we are now faced with the need to quarantine upon our return to the UK. Unfortunately, this is not feasible for us. When attempting to modify the flight, I encountered a £[redacted] fee, which I find to be unacceptable given the circumstances. I understand the challenges posed by Covid-19, yet according to the information on your website, flight changes related to the pandemic are free of charge. While a refund is not my main concern, I would appreciate either a fee-free flight alteration or a voucher for a future booking instead. The current situation renders the £[redacted] charge unfeasible for us. Thank you for your attention to this matter. Sincerely, G. M. B.

Good morning, On 14.09.[redacted], I landed at Catania airport on a Ryanair flight from Turin. Upon receiving my checked baggage, I found it without plastic wrap (which was put on before departure), destroyed, and open at the front. I initiated the claim both online and at your baggage mishandling point. The claim is under the name of Chiantor F., but the luggage tag reads Giolo V. The claim number is CTAFR13632, and the flight number is FR1030. Inside the opened suitcase, I found a pair of shoes that were NOT FOUND (for which I HAVE a receipt), a hair straightener with damaged wires and no longer usable which WAS FOUND (for which I HAVE a receipt), a destroyed and torn shirt WHICH WAS FOUND (but I DO NOT HAVE a receipt), and finally the ruined suitcase for which I DO NOT HAVE a receipt as it was purchased last year. I couldn't upload photos of the suitcase and damaged items on the online claim, but I have all photos available if needed. I only uploaded photos of the two receipts as described above. I kindly request to be contacted at [redacted] and to be reimbursed promptly as the items are quite expensive, and I have EVERY RIGHT to be compensated. Awaiting your response. Regards, Chiantor F.

Hello, Due to Covid, my flight reservation F2IKNF to Marrakech in May [redacted] was cancelled. I submitted a Refund Request on 10/05/[redacted] at 4:48 pm as instructed, with the promise of processing within 20 working days. However, I have not received any refund yet. Yesterday, I purchased two tickets for a Marseille to Alicante flight in November [redacted] (reservation: XYLC4A). Despite the available amount of [redacted].03 euros in Ryanair's possession, I have not been able to use it. The tickets for Alicante do not appear in my Ryanair account, causing confusion and complications. I am seeking assistance on how to either get my money back or obtain the correct information to reschedule this flight since my previous attempts have not been successful. I am supposed to receive an 18-digit Voucher code, yet no communication or follow-up has been provided.

Dear Sirs, I was informed by Ryanair that my flight was cancelled, and I was offered the option to re-route to the same destination at a later date. This seemed like a fair resolution and I appreciated receiving a copy of my rights under EU Regulation [redacted]/[redacted] regarding this situation. However, it has come to my attention that Ryanair is imposing a deadline of 18/04/[redacted] to use the flight I have paid for. As this trip is for a business meeting that I attend three times a year, and the next meeting date is uncertain due to the current pandemic situation, I am seeking clarification on whether I can still use the flight at a later date as stated in the regulation, or if I should pursue a refund and purchase new tickets when my travel dates are confirmed. I kindly request your prompt response on this matter. Best regards, J. Chubb Resort Manager Royal Golf Park Club

My flight from Edinburgh to Faro on 19/06/20 was canceled due to Covid-19. I discovered this cancellation on my own through an online check. I had made the booking for myself and my partner via Lastminute.com. After being emailed about receiving a voucher from Ryanair, which I declined, I encountered issues with completing the refund form online due to it not accepting my flight number. Despite speaking to various agents on the chat line, the problem persisted. Recently, an agent assured me the issue was resolved, prompting me to attempt filling the form again, but I still faced difficulties accessing it or obtaining any customer service. The promised refund back to the card used for booking has not materialized, adding to my frustration. I seek assistance in resolving this matter as I find the sum involved to be significant.

I need to obtain confirmation from RyanAir that my family and I did not board the flights to and from Spain due to government travel advisories related to Covid-19. Our booking reference is Reservation: V15NJI for 4 passengers. Flight Details: Departure: London (Luton) to RMU FR3452 on Tue, 13 Aug 19 Return: RMU to London (Luton) FR3453 on Sat, 17 Aug 19 Having this confirmation is essential for our insurance claim.

Hello, I am feeling quite frustrated. I had booked my holiday to Greece, but unfortunately, it has been removed from the green list. I completed the check-in process over a week ago, and their website mentioned that we could uncheck and change flights, but this option was not available. I tried contacting them through live chat at different times throughout the day for the past week without success. I also sent emails and tried calling, but working from home has made it difficult to reach them as the phone just keeps ringing. I understand these are challenging times, and I am struggling to resolve this issue on my own. Now, on the morning of the flight, I find myself emailing as a last resort to try and get it changed, although I fear it might be too late. I really hope they can make this process easier in the future, as the last week has been quite stressful with no resolution. I apologize for the rant.

Dear Sir/Madam, I received an email on September 9th stating that I would receive a full refund within 5 to 7 working days. However, as of today, September 28th, I have yet to receive the refund. I anticipate a prompt response and the payment of the refund. Please ensure the refund is processed expediently. Thank you, Ryanair Group Customer Care

I would like to report that my flight from Dublin to Gothenburg Landvetter was recently canceled as I was informed through an email notification from your company on the 24th of September. In the email, I was provided with an option for a refund which I attempted to process but encountered difficulties. This marks the second instance of flight cancellation, and I am now simply seeking a full reimbursement for my original booking to Spain, amounting to €[redacted].84. The voucher number associated with this transaction is [redacted][redacted]1 under the name Gerhardus Kotze. I kindly request that this matter be swiftly addressed within the next 7 days, as per the timeline mentioned in your previous communication. I am hopeful for a prompt resolution to this ongoing situation, which has persisted for quite some time now. Your immediate attention to this matter is greatly appreciated. Thank you. Regards, Gerrie Kotze.

We had a booking U3H3HS for outbound to Palma on 3.7.20 and return to East Mids on 12.7.20. The return flight was canceled, and on 5.7.20 @ 15.49, I spoke with the agent Hamida H via Chat Bot to inquire about a refund for the outbound leg due to FCO travel advice. Hamida mentioned at 16.04 that a refund for the entire booking could be possible when one flight is canceled. However, we only received a refund for the canceled flight, not both as expected. Despite my efforts, the company seems uninterested in resolving this. I have documentation of the Chat Bot interactions. Can anyone provide assistance?

Dear Sir/Madam, I am writing to address the payment made on 8 December via PayPal to ([redacted]) for the 25 May [redacted] flight from Amsterdam to Malaga PB3DPK. On 7 May, we received options for a voucher or refund, and we chose a refund. The Refund Application was confirmed on 14 May, however, the 20 days wait has turned into [redacted] days. On 11 August, I lodged a complaint with your customer department, and on 12 August, I received a response acknowledging the backlog and thanking me for my patience. As per the website, all cases from 3 July [redacted] should have 90% of the backlog cleared by the end of July. It is truly unacceptable that 9 months after payment and [redacted] days after cancellation, the refund has not been received. We are not interested in vouchers for future flights but demand the refund as requested in May. The immediate refund of our money is necessary as per our request. Regards, C. Meijer

I am disappointed to share that our September flights were missed, ruining our long-anticipated holiday for my dad who is my mum's full-time caregiver. We also have October flights booked under vd52pk for outbound and ydn5hh for the return journey. Unfortunately, the Ibiza resort where we had accommodation reserved informed us of closing on the 21st of September due to COVID restrictions set by the Spanish government. This has left us with no holiday to look forward to. We kindly request a voucher for future rebooking since we lost our September flights and now face losing our October flights as well. Your prompt assistance in this matter is greatly appreciated. Thank you. Best regards, Samantha.

Good Afternoon, I previously contacted you via email regarding our inability to attend flight FR4458 on 16/8/20 due to a medical condition. My GP advised against travel during the pandemic, as detailed in the letter I initially sent. Despite this, I have not received any response from Ryanair after several months. My attempts to claim through my insurance company have been unsuccessful as I lack the "Not boarded confirmation email". Could you please clarify the options available to loyal customers in such circumstances? I am seeking either a reissue of the tickets for a future flight or a refund. If neither of these is feasible, kindly email me the "Not boarded confirmation" promptly so I can proceed with my travel insurance claim. Warm regards, J.W.