Ryanair Customer Service Issues

I've patiently awaited my refund, but I was overcharged for being on hold for over an hour trying to reach you. Despite asking the agent to take my number in case we got disconnected, she mentioned they couldn't call back. Charging 16p per minute when your site states 13p is misleading. BT confirmed the higher charge, which seems like fraud. I initiated the refund process long ago and submitted the required forms, yet I continue to encounter delays. I used PayPal for payment and the flight numbers for the journey were AVMCHI and D1UG5C on 16th, returning on 26/5. If the refund doesn't reflect by month-end, I'll involve watchdog and citizens' advice. For the refund, contact me at [redacted]. Please take action promptly. Best, Mandy P. [redacted]

I made a booking for a flight earlier this year, which got canceled due to COVID-19. I chose to rebook with Ryanair for [redacted] instead of opting for a cash refund. The new booking reference is MB4MKE. Following a change in travel guidelines by FCO allowing travel to Spain, I booked another flight for September 11, [redacted]. Now with the revised advice from FCO, non-essential travel is prohibited. I will need to quarantine for 14 days upon return, which won't be feasible. I'd like to know my options for canceling this flight and receiving a cash refund. I had rebooked my flights for next year with Ryanair after the previous cancellation due to COVID-19 (new booking reference MB4MKE). Awaiting your response.

I have flights booked for August under the names of J. Morrle and A. Hocking with booking reference ACSUVR. I was originally looking to change them to February and found cheaper flights. However, when attempting to make the change on your website, I noticed an additional charge of £20 per flight. This increase is quite confusing, and I'm wondering if this is allowed. I am considering requesting a refund voucher because I had to change my flights from July to August previously and it seems like these unexpected charges could continue. It's frustrating that contacting you via chat or phone is challenging. I have been a loyal customer for years, but if this issue persists, I may switch to another airline. My grandson diligently saved up for these flights while balancing work and studies.

Good Afternoon, My name is Peter Johnson. On Friday, I changed two flights originally booked for [redacted] to new flights scheduled for [redacted]. The reservation numbers for the [redacted] flights were H4QH6J and E81V3N, and these same numbers were used for the [redacted] flights. Unfortunately, I made an error by inputting the wrong date for the flight from London Southend to Reus (reservation number H4QH6J). Consequently, I had to pay for a second change of flight, costing £[redacted]. Given that this was corrected promptly within 5 minutes of booking, I am inquiring if it is possible to refund the amount paid for the second change. Your assistance in resolving this matter would be greatly appreciated. Thank you, Pete Johnson

I made a booking for a trip to Lanzarote in late [redacted] or [redacted] with booking reference FYN15U. Initially, everything was going well, and I even accepted the flight time changes without any issues. However, the situation took a turn when a 14-day quarantine was introduced. As the manager of a bar who was off work for 13 weeks during the lockdown, and with my wife working tirelessly in the NHS, taking additional unpaid time off is not feasible for us. We had to cancel our holiday, including the hotel, car hire, and parking, without any problems. Our preference is not a refund from Ryanair, but a credit note or voucher to use when things stabilize. Unfortunately, we haven't been able to obtain this option. To top it off, the cost to amend our flights would exceed the value of the tickets. Any advice on the available options would be greatly appreciated.

My husband, my son, his partner, and I made flight bookings in November [redacted] for a trip to Pisa for my nephew's wedding. Our reservation numbers are J1T77S and M8G38A, flying from EMA to Pisa on August 23 at 11:25 and returning on August 30 at 15:05. Due to the current situation, the wedding has been rescheduled for August [redacted]. Considering the cancellation of the event, we are unable to travel this year. Given my husband's health conditions and my role as the primary caregiver for my elderly mother, we cannot take the risk of flying and potentially exposing them to COVID-19. We are kindly requesting a refund of our payments to make arrangements for the wedding next year or alternatively, a voucher for the full amounts paid towards the flights. We hope for your understanding and assistance as valued customers. We have faced challenges in reaching out to you via email and phone calls. Your support during this difficult time would be greatly appreciated. Sincerely, Mr and Mrs Cammack

I am seeking assistance regarding a holiday booking made on January 7, [redacted], through Teletext Holidays (booking reference TT-BQ-[redacted]) to travel to Benidorm on March 16, [redacted]. The amount paid for this holiday was £[redacted]. Due to Spain declaring a state of emergency on March 13, [redacted], because of Covid-19, all bars and restaurants were closed. Despite numerous attempts over the weekend, my husband and I were unsuccessful in contacting Teletext Holidays and Ryanair. Although our flight FR691 on March 16 from Glasgow Prestwick to Alicante departed, we decided not to board the plane as we would be confined to our hotel room during our stay. The return flight FR692 on March 20 was subsequently canceled. Despite efforts to contact Teletext Holidays and Ryanair, I have not been successful in obtaining confirmation that we did not board the flight. My travel insurance company requires this proof, and I kindly request your prompt assistance in resolving this matter. Thank you.

Dear Ryanair, I recently booked a holiday package through Sunshine Holidays, where they mistakenly printed the wrong surnames for my partner and her daughter. Despite notifying them promptly after receiving the booking confirmation, they assured me they would correct it within a week. However, it has been almost 8 weeks, and the surnames remain unchanged. I have been struggling to reach them as the service is automated with long hold times. Additionally, I discovered that our hotel will be closed during our scheduled stay due to reopen next year. When checking our flight itinerary, I noticed the surnames are also incorrect. Can you assist in rectifying the surname errors and provide updates on any flight changes? Our reservation number is P3GK6F.

I had plans to visit Vienna from October 7th to the 11th, which Ryanair changed to October 4th. I cannot extend my stay in Vienna due to unforeseen costs. I have requested a refund for the rescheduled flight and no longer need the return flight to Edinburgh. Can Ryanair refund or change this flight without charges since they changed my original flight? I observed that my original flight date is still available on their website, making me confused about the necessity of the change. Thank you.

On May 2nd, my flight, R5KSWC from Manchester to Dublin, was canceled. I was notified about the refund, but I have not received it yet. I also had a booking for flight KBS76X on 23/03/[redacted], which was rescheduled to inconvenient times, so I declined the new schedule. I am requesting a refund for this flight as well. I attempted to contact customer service but was left on hold for an hour. I am feeling dissatisfied with the service provided and am eagerly anticipating the reimbursement. The trips were planned to visit my daughter, who is currently experiencing postnatal depression. With the lockdown in place, I am unable to travel as planned.

I am concerned about a recent issue I encountered with Ryanair when flying back from Spain (Barcelona) to London. Typically, for a return flight, Ryanair sends an email with all necessary information, including check-in details. However, prior to my flight back to London, I was unexpectedly asked to pay £[redacted] (£50 each for myself and my girlfriend) for airport check-in to board the flight. I believe this is unfair because online check-in is usually free of charge. Unfortunately, I did not receive the email for online check-in from Ryanair before my flight, leading to the inconvenience of having to check in at the airport after spending a lot during my holiday. If I had not been able to afford this extra charge, I can imagine the additional troubles this situation would have caused.

I have been in touch with you multiple times regarding my flight with Booking reference GVIK3Z but have not received any response since receiving this email in December [redacted]. Dear Dr. Fontas, Case [redacted]3 I appreciate your patience while we investigated your baggage complaint. Ryanair has reviewed your claim and agreed to refund you £[redacted].97. They will contact you directly to arrange the payment. We have closed your case as the issue has been resolved. Please wait for the payment process. If you don't hear from the airline within 12 weeks, contact them with a copy of this email. Best regards, Rebecca Bell Consumer Affairs Officer Shared Service Centre - Aviation Services Passenger Advice and Complaints Team (PACT) Civil Aviation Authority Aviation House, Beehive Ring Road, Crawley, West Sussex RH6 0YR www.caa.co.uk

Dear Customer Support Team, I was charged £55 for not checking in due to an issue with the app. Despite my attempts to check-in both before arriving at the airport and three hours prior to my flight, I encountered technical difficulties. I reached out to customer service, filled out complaint and refund forms, and submitted evidence of the app malfunction, but have received no resolution in three weeks. I unsuccessfully tried to use my travel document for check-in, which is globally accepted but not supported by your system. This made it impossible for me to check-in. The incident occurred during my trip from London Stansted Airport to Frankfurt International Airport and upon my return. I believe I am entitled to a refund for this error. I have attached screenshots of the app issue for your review. I appreciate your attention to this matter and look forward to your prompt response. Sincerely, Hamed Saleh

I am still waiting for a refund for extra legroom seats on a Ryanair canceled flight in April due to Covid-19. We have attempted to contact Ryanair multiple times without success. We have provided Ryanair with the following references: (a) 5bfdd469-5cd3-[redacted]-a723-bbac00a4ec6d and (b) [redacted]. The canceled flights were on Sunday, April 26, [redacted], and Sunday, May 10, [redacted], for two people, with the original reference flights FR2131 and FR2132, Manchester to Lanzarote and return. Our full holiday booking was through Villaplus who returned all funds to us some time ago, but the extra legroom seat fees (£26 per person each way, totaling £[redacted]) were paid directly to Ryanair. Therefore, Ryanair owes this refund to the primary passenger, Mr. J.G. Valentine. I kindly request that this amount be promptly refunded to Mr. Valentine as it is long overdue.

Hello, I am seeking advice on whether I can change my flight scheduled for this Sunday to Malaga, Spain. I understand that typically, changes within 7 days of the flight are not allowed. Due to my daughter's canceled wedding in June and our subsequent booking for a trip to Spain to lift our spirits, we were waiting for a go-ahead due to their work as social workers. However, the new quarantine regulations imposed upon return to the UK make it infeasible for them to isolate for two weeks due to their essential frontline roles. We only received permission to travel last Monday, and upon reviewing your website's conditions, we feel it might not be feasible to reschedule for October. I am reaching out in the hopes that an exception could be made for us to change our flight. Thank you.

We have a flight booked departing from Dublin to Faro on September 8th, returning on September 22nd under Booking Ref: UBR9WN. Unfortunately, due to the 14-day self-isolation period mandated in Ireland upon return, we are unable to take the flight as we need to resume work. We kindly request your assistance in allowing us to change our flights without facing any penalties. It would be highly appreciated if we could receive a voucher for the paid amount to use for a future booking. We are frequent flyers with your airline, traveling 5 to 6 times annually, and have always been satisfied with the service. Supporting the company is important to us as our son is a captain with Ryanair. A favorable response allowing us to make these changes would be greatly valued, and we look forward to continuing to fly with Ryanair. Thank you. Best regards, T. and R. Masterson

I booked a flight with reservation code GCKC6B for May 1, [redacted], returning on May 4, [redacted]. On April 14, [redacted], I applied for a refund of £[redacted].92. However, I have not yet received the refund. I received an email regarding a travel voucher that I did not request. The email also mentioned a cash refund option, which I opted for, but the amount quoted was £[redacted].92 instead of the full £[redacted].92. I believe this may be a typo, and I am seeking confirmation that the refund amount will indeed be £[redacted].92. I have been patient, but the delay in processing the refund is causing inconvenience. I request immediate payment of the correct refund amount. I have been a loyal Ryanair customer, but the handling of this situation makes me hesitant to use your services in the future. Trust and customer care are essential in maintaining a good relationship with customers.

I purchased two separate flights to England for my mother, Audrone Braskiene, in April [redacted]. Unfortunately, the flights did not occur due to covid-19. While I received a refund for one flight (Vilnius-London Southend), I have yet to receive any refund or response for the other flight (London Luton-Vilnius). The details for this flight are: - Booking Reference: XC94PH - Flight FR3466 London Luton-Vilnius - Passenger: Audrone Braskiene - Cost: £34.99 - Scheduled for Tuesday, 19 May [redacted], Departure at 17:35, Arrival at 22:15 I have attempted to request a refund multiple times without any success. Any assistance in this matter would be greatly appreciated as this is a significant amount of money for me. Thank you. Regards, Jolita Braskaite.

In October [redacted], my family and friends and I booked flights to Fuerteventura for July [redacted]. We were a group of 6 adults and 2 grandchildren. Sadly, due to the coronavirus situation, my husband, who is considered extremely vulnerable, and I could not travel as I care for him. I have requested a refund of over £[redacted], providing a letter from our doctor and official documentation from the government and hospital confirming his vulnerability. I am unsure where to send these additional letters to Ryanair to expedite our refund process. We submitted our refund application in July but have not received any updates. Any assistance on this issue would be greatly appreciated. Best regards, B. N.

I have attempted to reach Ryanair numerous times over the last 6 months through phone calls, emails to various departments, and chat support, but have not received any response. I have filed complaints and yet to hear back from them. My main concern is a refund for a cancelled flight in May. Despite no communication from Ryanair, I am seeking a resolution. I kindly request Ryanair to provide a clear timeline for refunding £[redacted].40. Please contact me urgently at +44 [redacted] or [redacted]