Ryanair Customer Service Issues

Subject: Dossier TID [redacted] - Demande de Remboursement Mon cher M. ou Mme (pour info M. Jakub), Pourriez-vous m'indiquer dans un prochain courriel ou message QUAND envisagez-vous de procéder au remboursement du dossier TID [redacted] ? Je peux comprendre les délais prolongés dus à divers problèmes, cependant, la patience a ses limites. Si vous souhaitez que je continue à voyager avec votre compagnie, il serait appréciable de répondre aux demandes de vos fidèles clients. Cordialement, en attente de résoudre cette situation rapidement. Madame Marcet Corinne PS: Concernant la réponse à notre mail datée 31 mai [redacted] signée par M. Jakub.

My sister in Texas made three flight bookings for our family reunion in Europe. The details are as follows: 1. Booking [redacted] for R. J. Quezon, who cannot fly due to US citizens being restricted from traveling to Europe. 2. Booking [redacted] for Delia Hermoso (British citizen), Fe Hermoso, and Louella Hermoso, who are unable to travel due to embassy closures and COVID-19 restrictions. 3. Booking [redacted] for Almira C. Hermoso, Ella Nora Quintanilla, Helena H. Quezon, Camille Korina H. Ancog, Joshua Caesar H. Quezon, and Zeinhelle Josean H. Quezon, all American citizens unable to travel to Europe. We request either cancellation or a voucher. My sister Almira attempted to contact customer service from Texas with no success. Thank you, Delia (email: [redacted]).

In October [redacted], I booked flights from London Stansted to Santiago De Compostela in Spain for a wedding on 25th July [redacted] through Opodo. However, the wedding has been postponed to 5th June [redacted]. Opodo advised me to contact Ryanair to re-schedule the flights for next year, but I have been unable to reach Ryanair by phone or modify the booking online due to an error message. I also booked extras directly with Ryanair for another cancelled trip to Scandinavia through Citrus Holidays for May [redacted]. While I have received a voucher from Citrus for the full amount, I have not received a refund from Ryanair for the extras yet. I am seeking assistance to modify my Spain booking for next year and arrange a refund for the extras from the cancelled Scandinavian trip.

In October [redacted], I made flight bookings with Opodo from London Stansted to Santiago De Compostela, Spain, for a wedding on 25th July [redacted]. Due to the postponement of the event to 5th June [redacted], I need to reschedule my flights with Ryanair for the new dates – flying out on 4th June and back on 7th June. Despite attempts to contact Ryanair directly to adjust the booking, I have encountered difficulties with contact numbers and online modifications showing an error regarding the customer name. Opodo's contact information is elusive as well, leaving me stuck in the process. Additionally, I have a separate Ryanair booking through Citrus Holidays for May [redacted], which has been canceled with a voucher issued by Citrus but awaits a refund for extras directly booked with Ryanair. There might be a double charge for hold luggage, and I am seeking assistance to address this along with modifying the Spain trip and arranging the refund for the Scandinavian journey. The details of the other holiday booking are as follows: Citrus Holidays – Booking Ref - [redacted] Ryanair flights – 2nd May [redacted]- FR52 – London Stansted – Nykoping, Sweden – QYT69X 9th May [redacted] – FR1395 – Oslo – London Stansted – M6FRHW Name on Booking – Charles Lane Email Address – [redacted]

Hello, Currently on holiday in Barcelona, we need to change our flight plans due to the worsening Coronavirus situation. Our flights back to Germany are confirmed, with our return originally set for the 9th of August from Madrid to Cologne. We want to move our departure up from Barcelona where we are currently located. Since we have already checked in, we were unable to rebook online. We attempted unsuccessfully and would like our bookings released to rebook or to receive assistance with the process. Our preferred option is the flight tomorrow at 7:10 pm, flight no. FR [redacted], with reservations under Q6QR4J and M8ZVNG for 4 passengers. We hope to make it back to Germany swiftly to avoid potential restrictions here in Barcelona. Thank you for your prompt response and support. Best regards, J. Martin Phone: +[redacted][redacted] Email: [redacted]

Hello, Currently enjoying our holiday in Barcelona, my travel companions and I are concerned about the worsening situation with the coronavirus. We need to rearrange our flights back to Germany, originally booked for August 9th from Madrid to Cologne. Being in Barcelona currently, we wish to return as soon as possible. Our booked flights are confirmed, and we have completed the check-in process, which is causing difficulties in rebooking online. I attempted to rebook but was unsuccessful. Kindly assist in releasing our bookings for reservations Q6QR4J and M8ZVNG to enable us to rebook online or suggest an alternative method. Our preferred option is the flight tomorrow at 7:10 pm with flight number FR [redacted]. As there are four of us, swift help in rebooking is appreciated to avoid any potential lockdown in Barcelona. Thank you for your prompt assistance and response. Contact details: Name: JM Mobile: [redacted] Email: [redacted]

A humanitarian issue has arisen for the Dumitrescu family due to flight changes during the pandemic. Originally booked for a holiday in Scotland, the airline, Ryanair, is requesting nearly £[redacted] to change the dates, which is almost the same cost as the original flights. Unfortunately, their travel insurance does not cover coronavirus-related changes. The family, missionary workers in Romania, were financially supported by friends in Scotland for this trip meant to be a special break. Trying to adjust their flights to [redacted] proved difficult as Ryanair insists on high fees for any changes, leaving the family unable to visit due to the financial burden. Complicating matters is the health of the person they were to stay with, who is highly at risk due to underlying health conditions. Despite efforts with customer service, a satisfactory resolution has yet to be found. Efforts are being made to address this challenging situation from Scotland, hoping for a compassionate solution during these unprecedented times. - A.M.

Subject: Request for Full Refund of Cancelled Ryanair Flight I am here to request a complete refund of £77.96 for a flight that I booked with Ryanair using my credit card on 21 January [redacted]. The flight was scheduled for 04 April [redacted], but Ryanair cancelled it due to the Covid-19 pandemic. After receiving an initial email from Ryanair on 20 March informing me of the cancellation and promising a full refund, I have diligently followed up on my refund request. Despite subsequent emails from Ryanair on 27 March and 09 April updating me on the status of my refund, I have yet to receive the reimbursement. While Ryanair did offer me a voucher as an alternative, I did not accept it as I am seeking a monetary refund for the cancelled flight. The options provided in the emails, such as using a malfunctioning refund link or chatting with a chatbot, have been unhelpful in resolving my refund claim. I kindly ask Ryanair to process my refund at the earliest convenience. Booking Reference: D6W86T

In an email dated 15th June [redacted], I was informed that I am not eligible for a refund for booking ZY21FA. The reason provided was, "Unfortunately as your cancelled flight was subsequently changed by you to a flight which operated without disruption or to a flight that is scheduled to operate in the future a refund is no longer a valid option." However, on 16th May [redacted], I received an email about the cancellation of my flight due to COVID-19. The email stated, "We sincerely regret to advise you that due to the impact of COVID-19, Ryanair has been forced to cancel your flight(s) FR9251 from London (Stansted) to Ibiza on 23May20 FR9254 from Ibiza to London (Stansted) on 30May20." This clearly indicates that the flight was disrupted, and I believe I am entitled to a refund as I was unable to travel.

Today, I finally managed to reach Ryanair after several weeks of trying. Unfortunately, I was advised not to travel due to the ongoing virus situation. My daughter, granddaughter, and I were supposed to go on a short trip before she goes back to school. I spoke to a customer service representative to inquire about changing the flights booked for tomorrow to March 9th to 16th next year. To my surprise, I was quoted a flight change fee of £[redacted], even though we only paid an additional £24 when booking our tickets. This unexpected cost has dampened our excitement for the trip. In total, we have already spent £[redacted] on flights, seating, and priority boarding, and now we are facing an additional £[redacted] fee, bringing the total cost to £[redacted]. This is a significant amount for me, and I believe Ryanair should reconsider their pricing. I was willing to pay a reasonable fee, but the current charge is excessive. I hope they can review the pricing and make it more reasonable, taking into account the circumstances that led to the flight change.

Subject: Refund Status Inquiry I am inquiring about the refunds for the flights I had booked that were subsequently canceled. The flights are as follows: 1. May 21, [redacted] - Stansted to Aalborg 2. May 25, [redacted] - Aarhus to Stansted These flights were booked on February 4th, and both were canceled in May. I submitted a form for the refund previously, and I was informed that it might take up to 12 weeks for processing. However, it has been more than 12 weeks, and I have not received the refund yet. The refund amount of £[redacted].56 was supposed to be credited back to my MasterCard. I have been in touch with my credit card company regarding the option of a chargeback to Ryanair if I do not receive the refund promptly. I kindly request an update on the status of my refund before I proceed with the chargeback process. Your prompt response will be greatly appreciated. Sincerely, D. Minns

Hello, I recently received a voucher for my cancelled flight. The issue is that I booked my onward flight and return flight separately. When I asked during the cancellation process if it included my return flight, the Ryanair staff confirmed it did. The booking numbers for the flights I received a voucher for are Y6K4NM and T722JZ to Prague. I linked these two reservations at the time of booking. However, I didn't receive a voucher for my return flight with booking number W4M1MS, even though I was assured via live chat in June that everything was taken care of. Initially, I was told I would be refunded to my account, but I received a voucher instead. To avoid high prices during the Christmas season, I've already booked and paid for another flight in the meantime.

Booking Number: LDFK6R Hello, I would like to have the canceled flight rebooked to another flight as allowed by the existing regulations, which I am unable to do online myself. Therefore, I kindly request your assistance with this matter. The new desired flight for both passengers should be on October 23, [redacted], from Tenerife South to Düsseldorf International under flight number FR7563. I appreciate your help in advance. I reserve the right to take legal action if my request is not fulfilled. Kind regards, Kostyantyn Zhuchenko Below is an excerpt from your email dated July 30, [redacted], which serves as the legal basis for my request: "...1. Change the canceled flight (free of charge) Due to the COVID-19 crisis, we allow customers to change their canceled flight to another date or time on the original route or on a different route within our network within 90 days before or after the canceled flight. There are no rebooking fees, and you do not have to pay the price difference for the flight. Click here to rebook your flight for free now..."

I am attempting to modify my flights due to the pandemic. I have faced challenges trying to reach your company multiple times. Yesterday, I waited for 1 hour and 20 minutes to speak to someone, but the call was abruptly ended after about 10 minutes. Today, after waiting for 1 hour and 25 minutes in the queue, the call got disconnected again. Upon calling back, I waited for 1 hour and 20 minutes once more to speak to someone who said I needed to be transferred to a manager. After about 20 more minutes, I was connected to a manager without prior notice and questioned the additional £86 charges as the total cost of the new flights was less than what we originally paid. When I challenged the manager, they abruptly hung up on me. Now, I find myself waiting in the queue again. When I attempt to self-serve online, the system tries to charge me over £[redacted] for modifying the booking. Additionally, I have not received responses to my Facebook messages. The service from your contact center is subpar and requires improvement. Kindly request a prompt callback at [redacted]5.

I have been trying to contact customer service since July 26th when quarantine was imposed on returning from Spain. I also attempted to use the web chat to change my flights which were supposed to be free of charge. However, I was asked to pay £90.00 for the change when the original flights cost £[redacted] and the new ones only £40. This was disappointing. I have been a loyal customer of the airline for 18 years and have spent a total of 20 hours on hold over the past few weeks. I was promised short wait times but ended up waiting for much longer without getting assistance. My flights were scheduled for the morning of August 7th and the issue remains unresolved. Additionally, I am still waiting for refunds from cancelled flights on March 31st, even though the website claims that all refunds for that period have been processed.

To Whom It May Concern, I am writing to inform you that I have return flights booked with Ryanair to Zaragoza, Spain, scheduled for August 13th - August 27th, [redacted]. Due to the recent FCO travel warnings concerning travel to Spain, unless it is essential, and the two weeks mandatory self-isolation upon return from Spain, we have decided to cancel our holiday to Spain in compliance with Government public health measures. Therefore, we kindly request a full refund as per the CMA guidance. Despite spending five hours attempting to contact Ryanair by phone and being placed on hold, our calls have been disconnected. I am eagerly awaiting a prompt response to resolve this matter before August 13th. Best regards, David De Blas Martinez

I made a booking for my daughter and her family on Ryanair with reference 094NA4 using my Spanish debit card for €[redacted].02. The payment was processed on 04/02/[redacted], and unfortunately, the flight was canceled. Despite multiple attempts to reach out and request a refund, I have been unsuccessful in getting any response from the airline. It has been six months since Ryanair deducted the money, and I am in urgent need of the refund. I would greatly appreciate any assistance with this matter.

I need to reschedule our flights from September 1st, [redacted], to an earlier date, August 20th, [redacted]. We have already checked in and have printed our boarding passes, so we are unable to make the change online. Our flight number is FR [redacted] from STN to SOF, and our booking reference is C96BUA under Derick Bridge and Emily Bridge. We have already paid for baggage and selected and paid for our seats, so we would like to keep everything the same except for changing the flight date.

I would like to address the subpar customer service experience I have encountered. Over the past two months, I have attempted to contact your company regarding my flight scheduled for 15/08/20. Despite government advisories against flying to Spain, flights are still operating which I find appalling. The difficulty in reaching a resolution is frustrating, with long wait times on expensive calls resulting in disconnections multiple times. Requesting a simple refund instead of a voucher for the incoming flight and cancellation of the outbound flight to Mallorca due to non-essential travel reasons has proven to be a convoluted process. As a loyal customer, I am deeply disappointed by this treatment and intend to avoid future business with your airline. I urge you to reach out to me promptly.

We are unable to get COVID-19 tests in time, so we will miss our outbound flights on 12 August. However, we will be taking the inbound flights from Paphos back to the UK on 25 August. How should I handle check-in in a situation like this? Ryanair Booking Reference: T7YBNZ We are unable to catch the outbound flights from London Stansted on Wednesday, 12 August, so we cannot check in for them. However, we will catch the returning flight from Paphos to London Stansted on 25 August [redacted]. I am trying to inform Ryanair to ensure they do not cancel our return leg when we miss the outbound flights. I have been waiting for almost 4 hours for Ryanair's customer service to respond to my message, as they did not reply to my message from yesterday after over 2 hours of waiting until the end of the day.