RushCard Customer Service Issues

I faced a difficult situation when my purse, containing my RushCard, was stolen from my car while I was visiting my dying mother in the hospital. I contacted customer service to deactivate the card and request a new one. Before updating my address to ensure I receive the replacement, my mother passed away. Concerned about my mother's burial funds and tax refund being deposited on the RushCard, I followed the procedure to change my address. I provided all the required documents multiple times as requested but have not received a replacement card after almost 7 weeks. I urgently need assistance with this issue as the account and routing numbers on the card are linked to essential funds. My name is Debra Stevenson, and you can reach me at [redacted].

I made a purchase on Children's Place.com but have not received my items despite being charged. I have tried reaching out via email twice and called their customer service at [redacted]. Additionally, I tried contacting the Corporate number at [redacted]. Even the local store management couldn't assist as online orders are outsourced. I also contacted their credit card department at [redacted], but they couldn't help as well. Upon researching, I noticed others have had similar issues with this company. It's frustrating as I haven't received any tracking details or order updates. I aim to dispute these charges as they appear fraudulent since I paid but didn't receive the items. I hope to get a refund soon.

On Sunday, 7-28-[redacted], I lost my wallet containing all my IDs. After contacting Rush customer service, I was instructed to apply for a new card since I couldn't pass security without my IDs. I requested to transfer my funds to the new card on 7-31-[redacted], and without my ID, I was informed they might return the funds to social security. I believe this treatment is unfair considering my long-standing relationship with Rush of over twelve years. I feel my dignity is being compromised, and I request a swift resolution to transfer my deposit to the new RushCard. Your prompt assistance would be greatly appreciated. Thank you for your help. Michelle McKinney.

I have been a customer with RushCard since [redacted], and I have encountered numerous issues. I don't understand why I always need my phone number or email address to access information about my transactions or card balance. Recently, I had someone attempt to refund me at the Jay Flight Inn Motel. Although they originally deducted $[redacted], I agreed to pay an $80 fee, but they keep trying to put $[redacted] back on my card. I am confused why this money is not being accepted, especially since it's my rent money. I would appreciate a prompt resolution to this problem. Thank you. I am very dissatisfied with your service.

My current card is inactive because of its expiration in September [redacted]. I received my new card today but can't activate it due to my old card still being paused. The chat agent mentioned that it could take 24 to 48 business hours for corporate to activate my new card. I haven't been able to pay my rent due to the old card being inactive. It's frustrating to receive a notice and not access funds from my new card since it needs manual activation by corporate. It's disappointing that neither an agent nor a supervisor can manually activate my new card, causing inconvenience to customers like myself.

Hello, my name is Franklin C. I tried to update my new address over the phone, but it was not accepted. I was instructed to fax my address and email update request. They mentioned that they would receive the fax within 3-6 hours, and Rushcard would send me a new card within 24 hours. I have been a customer since December [redacted] and urgently need a replacement card. I'm puzzled why Rushcard hasn't sent me my replacement card and money. I haven't used the card since late [redacted] and mistakenly cut it up. Now, I need a new card sent to my updated address and my email information corrected. My Social Security backpay is on that card, and it was not supposed to go to my old Rushcard account. I have faced several issues with Rushcard, and I hope to update my address and have a new card mailed to me within 1-2 business days. Additionally, I'm looking to update my online account details. I don't have access to the email address I used in [redacted] and would like to resolve this promptly without my money being held up.

On 10/03/[redacted], I have been on hold with a supervisor for over 59 minutes, and I am still waiting. The supervisor did not return to update me on the status or apologize for the long wait. My new card was sent to an old address, and now they want to charge me $5.00 to resend it to the correct address, despite me updating my address online and with the Post Office months ago. I was unable to answer security questions based on public records, so now I have to submit paperwork. They mentioned I would need to pay $30.00 to expedite the card that was initially sent to the wrong address. Frustrating!

I am having trouble getting a new RushCard issued after losing my old one. I provided all my details including my last card number, social security number, and previous addresses. My phone number is no longer in use as I was incarcerated for a few years. I just want the funds from my old card, which my mom loaded, transferred to a new card or returned to her. RushCard customer service has not been helpful despite numerous calls, and I feel frustrated by the lack of assistance. I have been a loyal customer with direct deposits and now find it challenging to get a replacement card. I am disappointed in the service and the runaround I have experienced trying to resolve this issue.

I'm frustrated that I can't speak to a live agent when I call about my lost RushCard with money on it. A friend had to call for me, but I failed security verification because I couldn't understand the questions. Now I'm blocked and need a new card sent to my updated address. I'm unsure of what steps to take next.

I require access to my funds in my RushCard account. The current process is frustrating. I have never encountered issues when using a debit card to pump gas and having my funds held for days. I intend to close my account with your company soon, as I believe this experience will lead to a loss of many customers. I find it unreasonable that my account is being held for days due to your system's procedures.

I have been attempting to get in touch with someone for a while now but have had no luck reaching anyone for live help. My card was lost a month ago, and I have funds on it that I need to pay my bills. I have submitted all the requested documents, but still, have not received any assistance. Due to this situation, I have been experiencing severe financial difficulties and am at risk of losing my home. I am extremely frustrated with the lack of response and poor security measures in place. I will be contacting corporate to address this unacceptable situation.

I have noticed unauthorized $2 increments deducted from my account between December 3rd and 11th. I did not authorize any charges during November and December, apart from my ATM withdrawals. These charges stand out as they are in $2 increments. I can be reached at [redacted]-***-1***.

On December 2, [redacted], I visited Dollar General to load my card with $[redacted]. After leaving the store, I absentmindedly left my wallet in plain view inside my car. Unfortunately, when I realized the wallet was missing after a couple of hours, I panicked and returned to where I had been. Upon contacting rush card customer service, I discovered the card had already been used at a motel and a beauty store. Despite my efforts to address the issue at Motel 6, the clerk was unhelpful. I learned that someone used my card to book a room with my ID, without my consent, even though they wouldn't have known my PIN. I am distressed about the unauthorized transactions as the money was intended for bills and gas for work commutes. I am keen on having the funds returned to my card to cover these expenses.

I have requested a replacement card to be mailed to me since November 26th. I have faxed six documents to you, including my ID, address, driver's license, and social security papers with my address. However, I still have not received the replacement card. My way of living and supporting my child relies on my monthly check, and since November 26th, you have put me through a lot just to send me the replacement card. Please, for the love of God, send my replacement card to [redacted] Early Lane, Dayton, Tennessee, [redacted]. It's incredibly difficult for me and my son to live without any money due to this situation.

I have updated my address numerous times by fax with all the required proof of identification and address change documents since September [redacted] when I initially received my new card. Despite my efforts, I have not received my replacement card. This has caused a lot of stress as my bills are piling up, and I am struggling to support my child without access to my funds. I have followed all the necessary steps after my original card was stolen, and I urgently need the replacement card to be sent to my current address at [redacted] Early Lane, Dayton, Tennessee, [redacted]. Please charge any applicable fees and expedite the mailing process. Your prompt attention to this matter would be greatly appreciated. Thank you. - J.S.

On Saturday, December 21st, I contacted Amazon to address the issue of automatic charges to my card. After talking to a representative who promised to investigate and issue a new card, I specifically asked multiple times that my previous card remain unblocked until I received the new one. Despite the reassurances, I received a notification on Tuesday, December 24th, that my disability check had been deposited but when I tried to use the card, it was declined. After a 45-minute wait on the phone, I was informed that I couldn't access my funds until the new card arrived. I had to pay $35 for expedited delivery to get the card post-Christmas. The supervisor refused to remove the block, even though it was the Rush card representative's error for misleading me about using the old card. This situation has left me without funds for Christmas, which is upsetting as this is my sole income source. The lack of resolution and accountability from a company as large as Amazon is disappointing, and I hope they have a better appreciation for customer struggles during the holiday season. - Dawn L.

I recently changed my pen and when I tried to use the ATM, the new pen didn't work. I discovered online that I needed to wait 24 hours to update it. When I chatted with a representative named Michael Angelo Rivera, he asked for a secret word on my account. After an incorrect guess, he locked my account until I provide documents to prove ownership. This caused my card to be declined at Wal Mart, leaving me embarrassed and unable to pay for groceries. I feel frustrated as I believe my pen was correct and wish he had assisted me rather than locking my account. This situation has left me unable to provide for my family and pay bills on time. I hope this won't lead to another crisis like I had with Rush Card before.

I have encountered an issue with my Rush card where my deposited funds from 12/24/[redacted] have not been made available, causing a disruption in my ability to pay my bills promptly. I have tried to update my address and provided my identification details to them but have not received a resolution yet. I previously resided at [redacted] East Grand Ave #63 Escondido, CA [redacted], and my new address is [redacted] Grandson Ave San Marco #[redacted]. I have also updated my contact number to [redacted]. I included copies of my ID and my Rush card, ending in [redacted] with $[redacted] on it, requesting a transfer to the card ending in [redacted]. It's crucial for this matter to be promptly addressed, or else I will escalate it to the BBB and seek legal assistance.

My rush card expired in October [redacted], and I transitioned to a new card scheduled to activate in December. Unfortunately, the replacement did not happen as planned despite informing Social Security and following their instructions to discard the expired card. Upon contacting customer service for assistance on accessing my funds, I was advised to provide a valid ID. Due to not having one, I was informed that my Social Security card, along with a letter and bill, could suffice. The urgency stems from the impending eviction which would leave six of us, including two young children, homeless. I am in a precarious situation and have authorized the deduction for a new card, pleading for prompt assistance to prevent us from being on the streets. Time is of the essence as my family, especially the anxious six-year-old, is struggling amidst the uncertainty. Please expedite the issuance of the card so we can swiftly secure our living situation.

I have been attempting to contact someone for days without any success. I accidentally made a payment to a nonexistent account, and although the money was taken from my account, it wasn't returned. I was advised via email to chat or call but have been unable to speak with anyone over the phone. I urgently need the $20 to be refunded to my card as this was unintentional, and I cannot afford to lose the money. It's frustrating that it's so challenging to reach anyone at this company. If this isn't resolved promptly, I may need to consider switching cards. My funds have been missing for two days now, and I am desperate to have this matter resolved. Thank you for your assistance.