Royal Mail Customer Service Issues

I returned an item to I Saw It First, but I have misplaced the receipt. However, I have another receipt from a different item I returned at the same time. Could you provide proof of that return instead? The date was 13/09/19, and I used the Perth Post Office with the postcode PH1 5JT. The reference number for the other return was [redacted]-41B4-044B-B1FA. If possible, could I receive a receipt for every item I posted that day? I am unsure of the address I used for the specific parcel I need the receipt for. Thank you.

This is my second message since the first one was not addressed as I had hoped. I am seeking an update regarding the status of our undelivered post, which was returned to the National Returns Center on September 19th. I would like to clarify if the post will be attempted for delivery to the recipient once more or if it will be sent back to the sender. Despite having paid for a service ensuring the item is signed for by the recipient, no information has been provided on the next steps for the item apart from its forwarding. Kindly inform me regarding the next course of action for our item labeled KS[redacted]87GB.

I accidentally posted a cheque and other documents in a small plastic bag in the postbox at Morrisons in Plymstock. The cheque is for £10.18, addressed to me, Mrs. A J Harris. How can I retrieve the items? Thank you. Allison Harris

I accidentally dropped a cheque and some papers into a post box at Morrisons in Plymstock yesterday. It was in a small plastic bag. The cheque is for £10.18 and is addressed to me, Mrs. A J Harris. How can I retrieve it? Thank you, Allison Harris.

Hello, I recently sent a package to my friend in Ukraine without using the tracked and signed system. It has been a month, and I'm unsure if the parcel has arrived. My friend in Ukraine will need to collect the package from a post office, as home delivery for parcels is not common there. I would appreciate any information on the status of my shipment. Thank you.

I missed the initial delivery attempt on October 8th, rescheduled it for today, October 10th, and have been waiting all day for it. I've been on hold for hours trying to get information on the delivery time. The reference number is JS[redacted]49GB. The customer service experience has been extremely frustrating. Can you please confirm if my parcel will be delivered today?

I'm inquiring about my package with tracking number RD[redacted]70GB that was dispatched from Boohoo last Thursday, October 3. I urgently need the clothes for an event this Saturday and the delivery window is within 7 business days. My concern is that my package was recently in Flushing, USA, only a short distance away from my location, but then it was redirected to Rhode Island. This change of location is perplexing, especially considering how close it was initially. If the package doesn't arrive by early tomorrow, I risk missing out on my event, as my school's mail room closes soon and won't reopen until Monday. Could you confirm when my package will reach [redacted] St. John’s University? The sudden state switch has left me frustrated, and I find it concerning given the proximity of the initial location.

A parcel was delivered, but the family member who received it did not see the delivery card. Subsequently, when another family member found the card but no parcel, a claim was opened stating the parcel was stolen. This misunderstanding could potentially lead to repercussions for the delivery staff, who we have known for years and trust. It's crucial to halt the claim process to prevent any negative consequences for the innocent staff member. I urge the authorities handling claims and disputes to drop this claim and avoid any disciplinary measures against the delivery person. It is important to clarify that the staff member is blameless in this situation.

My son celebrated his 11th birthday on Friday, 11th October. Both my sister and my mom sent him cards from different parts of the country, but they didn't arrive. Strangely, another card that was sent with the one from my mom did arrive, but it didn't have any money inside. The missing one did have money in it. It's disheartening to think that someone might have targeted our mail to steal money meant for a child's birthday. We hoped maybe there was a delay, but my son is really upset about not getting these cards from his loved ones on his special day. It's hard to trust the postal service now, maybe we'll have to consider sending cards in plain envelopes in the future.

I submitted a MoneyGram transaction on 5/10/19, which was canceled within 15 minutes. It has been 14 days, which is 10 working days, and I am still awaiting my refund of £[redacted]. I am frustrated with the lack of assistance from the post office. I used my debit card, and the money was deducted immediately. The post office employee assured me I would receive the refund in 3-5 working days. However, it has been 10 working days now. I have attempted to contact the post office through all the numbers listed on the website, but they are either automated or invalid. I just want my money back in my account, an explanation for the delay, and confirmation that MoneyGram reimbursed the post office promptly. Thank you, Karen A.

On July 18th, [redacted] at 2:43 PM, I submitted my ID for my provisional license. It was acknowledged by the DVLA on July 19th at 6:40 AM. After contacting the DVLA and speaking with Lucy, she informed me that it was sent to my address at 21 Cavendish Road, Edgbaston B16 0HY on July 23rd. However, I did not receive it. I am displeased with this situation and request assistance to track down my provisional license or have it resent. I would like written confirmation of where it was sent. My tracking number is WM[redacted]85GB. If this matter is not resolved, I will escalate it to the manager or take legal action.

Hello, I am encountering difficulty logging into my Drop and Go account. The website indicates I have entered the wrong password twice, and I am hesitant to attempt again to avoid account closure, a situation I previously faced causing inconvenience a couple of years ago. I recently topped up my account and am confident that my password, d22F14yjd67845, is correct. I attempted to reset my password on your site and was informed an email was sent, however, I have not received it yet. My email address is [redacted] I would deeply appreciate any assistance in resolving this matter. Furthermore, I kindly request a couple of rolls of Customs declaration stickers to be sent to my address: Keith Blackwell [redacted] Gorseway Rush Green Romford Essex RM7 0RR Thank you, Keith Blackwell

I recently ordered a wedding outfit from the UK, totaling GBP [redacted] including postage. The item was shipped via Royal Mail to my address in Spain. After tracking the package, I discovered that a delivery attempt was made last Thursday, but no one was home to receive it. Despite contacting Royal Mail, I was informed that the parcel was handed over to Correos in Spain, but Correos has no record of it. Visiting the local post office confirmed that my package was not there. I am unsure of the next steps as Royal Mail suggests the shipper should file a claim. The situation is frustrating as the package seems to be in Spain, but locating it proves to be a challenge without further assistance.

I am having an issue tracking my package with tracking number NJ[redacted]87GB that was sent on 30/09/[redacted] through Royal Mail. The tracking information states that the item was posted at the Post Office branch located at Bramley Road Post Office N14 4XA but has not been updated since. It mentions that more information will be available once delivery has been attempted. My name is N. Elci, and I reside at [redacted] Chase Road, London N14 4LA. The package was addressed to One World House, Pump Lane, Hayes, Middlesex UB3 3NB, for receiver OW00025 + San Wong. I would like to request an update on the tracking system to view the receiver's proof of signature upon item receipt as I am awaiting a refund from the company to which I returned the item. Thank you for your assistance.

I recently received a notification from Royal Mail Sorting Office in Skelmersdale regarding an item requiring £2.00 in excess postage. Despite promptly mailing the payment to Parbold Post Office last week as instructed, the item has yet to be delivered as promised within 48 hours. After contacting both Skelmersdale Sorting Office and Parbold Post Office, it seems there is a discrepancy as the card and reference number are missing. This item is significant as it is a surprise birthday gift, incurring a total cost of £2.00 for delivery. I kindly request assistance in tracing the whereabouts of this item. Your prompt attention to this matter would be greatly appreciated. Thank you. Sincerely, May B. 38 Alder Lane, Parbold, Nr Wigan, WN8 7NN

Regarding Tracking Code: WM[redacted]36GB I am writing to address the delivery issue with the item that was scheduled to be delivered on 16-10-[redacted]. I, Mark Mollison of 95 Hawksey Drive, Nantwich, CW5 7GF, sent the package. The recipient claims that the delivery was refused, but no evidence or collection information was left. Allegedly, an attempt was made to return the package to me, yet no evidence was provided at my address, and no collection information was provided. I have been informed that the parcel is in the 'Belfast' depot, which is puzzling as it was initially destined for a UK mainland address. I am extremely dissatisfied with the service provided, as it has caused me significant inconvenience. I am hesitant to call the suggested telephone number due to potential costs and lengthy wait times. I urge for a swift resolution; otherwise, I will escalate this matter to your head office management promptly. Regards, Mark Mollison

Hello, I hope all is well. I sent a package with tracking number RZ[redacted]72GB from the UK for shipping on the 11th of October [redacted], between 3-4 PM. Today is the 26th of October, and I have not received any updated information on the whereabouts of my parcel. I am currently in South Africa and would greatly appreciate any assistance in tracking my parcel from the UK. I understand that things might be moving slowly, but any help is much needed. Thank you and Kind Regards, L Le Roux.

I recently purchased two parcels from Abdallah Haddad, one containing hats on September 14, [redacted], and the other containing clothing on September 18, [redacted]. The packages were shipped from the United Kingdom to the United States via Royal Air Mail. The email address I have for the sender is [redacted] The packages were supposed to be delivered to a forwarding company named ezone at [redacted] NW 74th Ave, Miami, FL 33[redacted], USA. The first package of hats was successfully delivered, but the second package of clothing never arrived. Despite the seller providing a tracking number (02-[redacted]6) that doesn't seem to track anything, they claim it was delivered. I tried to make a claim with the forwarding company, ezone, but they requested proof of delivery which I don't possess. The seller mentioned the second package was marked as delivered on October 9, [redacted]. I am requesting assistance in determining the status of the missing package and obtaining proof of delivery, such as a screenshot or email confirmation. Please provide me with any available information regarding the delivery. Thank you.

I have purchased two parcels from Abdallah Haddad. The first one, hats, was bought on September **, ****, and the second one, clothing, on September **, ****. They were shipped from the United Kingdom to the United States via Royal Air Mail. The email address provided for the sender is M*****@***.com. The packages were destined for a forwarding company called Ezone, located at Genevieve Roberts ****Nw **th Ave Miami, Florida, USA. The hats package has been delivered, and I track its updates on their website. However, the clothing package never arrived. The seller claims it was delivered, and provided a tracking number (**-********) obtained from a Royal Mail representative. When I inquired with Ezone, they requested proof of delivery, which I do not possess. The seller mentioned the clothing package was marked delivered on October **. I am seeking help to verify the status of the missing package and obtain any delivery confirmation such as a screenshot of the notice or email containing delivery information to address the issue effectively.

I need to file a complaint about my mail delivery today. The mail was left at my neighbor's house without any notice or attempt to deliver it directly to me. These items were valuable orders that I had been expecting. This is the second time this has occurred in 7 years, with a previous incident of a package being left in the hedge. I am frustrated with the lack of proper service and care from the post person responsible for this delivery. I am eager to receive a full explanation for this oversight. Thankfully, there is CCTV footage available that covers both my property and my neighbor's.