Roku Customer Service Issues

Lately, we've been experiencing issues with our two Roku devices connecting and maintaining a stable connection to our internet. We've conducted tests and reached out to our internet service provider, and there doesn't seem to be any problem with the internet itself. Despite having sufficient internet capacity for streaming, we continue to face persistent disconnections with the Roku devices. We have attempted to reset the devices, change passwords, and even set up new accounts, but the problem persists. This ongoing cycle of unsuccessful connections followed by temporary success is incredibly frustrating. At this point, we feel like we have exhausted all our options with Roku.

I received a notification from my credit card about a $14.99 charge from Roku Hulu. The issue is I don't have any subscriptions on my Roku, especially Hulu, and haven't made any purchases through Roku. Upon checking my account's purchase history, there are no transactions with you in the last 6 months. I need to contact a representative to resolve this and have the charge refunded to my credit card.

I've noticed duplicate charges on my Roku account. I'm uncertain how I was signed up for the service. I would like to cancel my subscription due to the lack of customer support over the phone. I believe it would be more effective to communicate directly with a representative either in person or over the phone regarding this matter. If resolving this issue requires interacting with a company, I prefer to discontinue my subscription.

I signed up for Fubo through my Roku TV. Fubo is not assisting me with the changes I need because they state that since I subscribed via Roku, I should contact them. When I tried to cancel my 7-day free trial, my internet service was down for both my phone and TV, preventing me from doing so. I rarely use the service and only wanted to watch a specific game. As a result, I was charged $90 and now seek a refund. Under normal circumstances, it might have been my mistake, but without internet or cellular data, I was unable to cancel, which was beyond my control. My internet bill was paid, but there was maintenance work being carried out on the tower in my area.

I recently discovered an email notification for a declined payment on a Disney+ subscription through Roku that was linked to my late brother, Jason Wilkinson's account. Despite my efforts to cancel his subscriptions, this one slipped through the cracks. Unfortunately, I do not have his login details, but we initially set it up using my husband's email, "[redacted]," and I believe the pin used was [redacted]. I would appreciate it if someone could assist me with this matter promptly. Thank you, Heather Fox Herrington

I made a payment of $9.99 last night on Roku, but I'm unsure what I subscribed to. When I try to access my account to check, it says my email is not registered in the system, even though I just changed my password using that email address. I'm trying to figure out what the $9.99 charge was for because I still don't have access to Starz or ESPN. I'm confused as to why I was charged and would appreciate it if someone could assist me promptly. I would prefer speaking with a live person to help me through this.

I am facing a major challenge with my Roku router. Due to mobility issues, I struggle to constantly reboot it. I live alone and this situation is really affecting me. I need help with my Roku as it's no laughing matter. I truly need assistance to bring some joy into my isolated life. Additionally, I would appreciate an easier way to reach a customer service representative. Communication should not be this difficult. Thank you.

I recently discovered unauthorized charges on my debit card from Roku and Hulu for over a year, totaling more than $[redacted]. Hulu was charging my bank account for three different email addresses, only one of which belongs to me. As I do not have access to the email in question, I am unable to verify my identity. Despite this being fraudulent activity, Hulu refused to disclose the email address associated with my debit card.

In August, I noticed unauthorized charges on my checking account by Roku and Hulu. After investigating, I discovered Hulu had charged me nearly $[redacted] for a year, despite having the account for only 4 months. When I contacted customer service, they found three different accounts linked to my debit card. Despite explaining it was fraud, the rep couldn't provide the other email addresses for verification. Hulu denied any fraud and stated they lack a department to investigate. I only received $[redacted] back from my bank and nothing from Hulu. When disputing Roku charges, I found no linked email accounts or charges. I filed a police report and a FTC complaint against Hulu to recover the unauthorized $[redacted] charges on my debit card.

I'm experiencing difficulty with the Directv Stream app on my Hisense Roku TV. The app continuously blinks without loading despite my attempts to unplug the TV, check for updates, and even factory reset it. Directv customer service couldn't assist me as the payment is linked to my Roku account, preventing me from deleting and reinstalling the app.

I don't have a subscription with you or Disney. I'm confused about how you knew I had an Albert account and tried to withdraw $7.99 from it. Albert texted me about the declined transaction because I don't have funds in that account. Luckily, there was no money for you to take. I'm unfamiliar with your company, so please refrain from attempting any further withdrawals.

I completed an activity a few minutes ago and I was informed that I needed to pay a dollar to access the answers, which was supposed to be refunded later. After the dollar was deducted from my bank account, I got disconnected. I am confused about the charges - on September 26th, a dollar hold was placed on my account, then on the 27th, another dollar hold was charged after resetting my device, and today at 2:50 PM, I was charged an additional dollar hold. When I recently contacted customer service, I was charged another dollar just to receive the answers. I am frustrated and unsure why these continuous dollar holds are happening every few days.

I have music saved on my Roku channel, but when I access rokuchannel.com and go to my Save List, only my saved movies are displayed, not my saved music. The music is present on the Roku Channel on my TV, but it does not appear in the Save List when accessed from a PC. I would like to see my saved music show up on the save list on www.rokuchannel.com. Thank you. - E.Lewkut

I have always used Acorn TV, but now it is showing me as signed into Acorn TV Roku. It's asking me to sign in through my Roku account. When I try to sign in, it prompts for my email, which Roku already has. I forgot my password. When I try to reset it, it instructs me to create a new password, but I prefer to use my own. Even though I set a new password as directed, I keep getting an error message when I try to sign in with it. I just want to use my own password, not the one they are providing and saving to my cloud storage, which is full and no longer accepting anything.

1. I am unable to provide a credit card for this Roku activation. 2. I utilized another person’s credit card information for the activation of Roku, and although it indicated activation, the Roku remains stuck at the QR screen. 3. What is going on with Roku? I own multiple Roku devices, and activation has never been this complicated. This seems like deceitful behavior. I purchased a Roku expecting it to function immediately without dealing with this activation ordeal. I am very disappointed.

I discovered unauthorized charges on my PayPal account. I am not sure what the 1.99 charge is for, and there were also unexpected charges from Hulu. Due to a recent break-in at my house, I suspect foul play. Upon contacting my bank, I learned about these charges: 7.99 on 9/12/23, another on 10/12/23, and 1.99 on 10/10/23. I did not authorize these transactions and need help resolving this issue. Thank you for any assistance you can provide.

I had issues logging into my Fubo subscription, so I signed up with another streaming service. Despite not being able to access my Fubo account, I was charged $88.99 on 10/10/23. Fubo advised me to request a refund from Roku. I am seeking a refund and want to ensure no more monthly charges will occur. Please assist. Thank you, -Angela D.

I was troubleshooting my slow wireless connection on my Roku Express 4K + connected to an Onn TV. When trying to reconnect to the wireless network, after entering the password, I received a red X error, and the system looped back to the setup screen. Despite resetting the router and re-entering the network password, I kept encountering error code [redacted].40. The service provider couldn't resolve the issue. I have removed the problematic TV from my account with no success. I also replaced the batteries. I am stuck in the setup loop and hoping for a solution to either start anew or exit this screen. Your assistance would be greatly appreciated.

I have owned my Tcl Roku TV for approximately a year and do not have a TV provider, only wifi. I attempted to access ABC and AMC, but encountered issues. Following a conversation with a customer service representative, I agreed to a one-year subscription on Roku for $54.99. I purchased a prepaid card with $55.00, unaware of the $1.50 service fee. The transaction failed, prompting me to add funds to cover the fee. Since then, I have lost access to all free TV options and can now only view antenna TV. The customer service representative advised a factory reset, which has left me unable to even watch antenna TV. I was informed my account was compromised and should expect a follow-up call for resolution, which I never received. None of my Roku TVs, except for antenna TV, work now. I am seeking assistance to address these issues, as I am still interested in purchasing the one-year subscription if these problems can be resolved. My name is Sterling Blackwell, reachable at [redacted] Prior to the reset, the displayed email was [redacted] My TV is currently unresponsive post-reset, and I can be reached at [redacted].

I recently noticed two unauthorized charges labeled as The Roku Channel on a seldom-used card, unrelated to my Paypal or Roku accounts. These charges do not show up in my official Roku account, prompting me to inform Roku of this issue. I have contacted my bank, reported the charges as fraudulent, and they are currently investigating. Furthermore, I encountered difficulties while trying to report this matter on the Roku website. The page repeatedly redirected me to various sections without providing a proper platform to address these concerns. I resorted to using a third-party site to access this form. I kindly ask Roku to rectify this issue on the customer website for better user experience. Thank you, J. M. [redacted]