Rockstar Games Customer Service Issues

To whom it may concern, At 3:30 AM AEST on 9/11/21, my account was hacked. Upon logging in, I noticed that all my games (GTA 5/RDR2) had been installed, my username was changed, and my friends list was gone. I am unsure how this breach occurred and now I am worried about the safety of my information. Please address this issue urgently. Sincerely, David K. Account name: DavidKorin Registered email: [redacted] I also received an email in a language I do not understand from Rockstar, which I can provide copies of.

Good morning, I am experiencing difficulty transferring my GTA V PS3 online character to GTA PS4. I connected my PSN account to my Social Club profile and opened GTA for PS4, but the "Character Transfer" option was not available in the menu, even though I have PlayStation Plus. I can create and play a new character without any issues, but I would appreciate your assistance in transferring my PS3 GTA character to my PS4 GTA.

On November 23, [redacted], I purchased a $9.99 shark card for my son, "Fin the ODST," from the Xbox store for GTAV. The amount was deducted from my bank account instantly, but the $[redacted],[redacted] compensation was not added to his GTAV online account even after 14 hours on November 24, [redacted]. While I have bought him shark cards before, there have been delays due to connection issues with Rockstar, but they were eventually resolved. Currently, the compensation has not been credited to his account despite the payment being processed. Player screen name: Fin the ODST Xbox Live membership: [redacted] or shapeupkate@gmail Debit Card ending in: [redacted] Resolution: - Provide the $[redacted],[redacted] shark card to the online account. - Or refund the $9.99 for the service not received. I seek assistance as further legal action may be pursued against Rockstar Games for what seems like fraudulent activity. Thank you, Jason W.

Hello, I recently logged into my Rockstar Games account TomTom9417, but my username is now (56345rtewerwerw) and I don't know why. My games GTA 5 and Red Dead Redemption 2 that I purchased years ago are missing. I don't understand. I lost my games and I would like to recover them. I can provide activation codes as proof: Red Dead: 2QF7-B7FR-JSCU-FXR5 GTA 5: NJT9-GR3E-K9J2-A428 My account is linked to this email address: [redacted] I believe my account has been hacked. I don't know how, but thank you for helping me. Have a good day.

I believe my Rockstar Social Club account has been compromised. Someone unauthorized has changed the email linked to the account, and I fear they might receive any communication from Rockstar Support. I have already submitted a help ticket with the number #[redacted]6, but mistakenly used the perpetrator's email address when submitting it. The original email associated with the account is [redacted] Kindly reach out to this email for any further communication regarding this issue. Thank you for your assistance.

Hello. I have been a fan for many years and enjoyed playing GTA5 online. Recently, my younger nephew accidentally purchased the mega yacht on my Xbox account without my consent. I am trying to reach out to address this issue. I did not want to spend that much money on it and would like to remove it from my account if possible. Looking forward to your assistance.

I was playing Grand Theft Auto 5 on PS4 (online) under the account "rivallayout93." Tonight (7/12/21), I logged in and saw a message that I had been awarded £[redacted],[redacted] and in-game items. However, after refreshing the game and my PS4 multiple times, I still have not received the rewards. I am disappointed by this. I kindly request for this issue to be investigated so that I can receive the rewards as promised. Thank you.

Hello .. I am really disappointed that when purchasing GTA for a new user, there was no information given that they were banned for life. I have now bought it for 2 new users on Epic Games, spending around [redacted] kr, which feels like a waste of money. Either I need a refund or I need my users back, specifically the one named XxKriller_vigxX. Hope to hear from you soon. Thank you in advance. Sincerely, Kristoffer Vig Smidt

I encountered an issue with the Rockstar Launcher when trying to log in to GTA V to play with my friend. Upon reaching the login screen, I couldn't recall my password and attempted to reset it. After accessing my Gmail, I found Rockstar's email in a foreign language, which I translated. The email indicated that future correspondence would be directed to [redacted], an unfamiliar email address not associated with me. It's baffling to me as I never share my passwords. I request your assistance in recovering my account.

I am experiencing difficulties with the iFruit app on my phone. When I try to update my email address, I do not receive a confirmation email. Additionally, I am unable to log in to the app even after attempting to create a new account. It seems my email is linked to an existing account, despite my efforts to change it since [redacted].

When attempting to join GTA 5 Online, I keep getting an error message stating "your saved data could not be loaded." Despite attempting solutions from YouTube and the RockStarGames Support page, none have resolved the issue. My intention was to play the new DLC today. Additionally, I contemplated creating a new account, but hesitated as I have invested years in developing my characters. Any assistance would be greatly appreciated. Happy holidays, - UnityLeap

I have been a loyal player of GTA5 for years. Recently, I purchased RDR2 and played for several hours on a new profile. After uninstalling the game and trying to revisit it now, I'm facing issues with the Rockstar Launcher. It keeps indicating that my sign-in details are incorrect, even though I am certain that I am entering the right information. I am eager to continue playing the game and would appreciate any help in resolving this sign-in problem. Thank you.

Dear support team, I recently attempted to access my Rockstar account, "kingpin78420," after a prolonged period of inactivity only to discover that it had been compromised some time ago. Upon trying to reset my password today to gain access to the Rockstar website, I found an email in my spam folder indicating that my account is now associated with a different email address, "[redacted]," as of 08/31/[redacted]. Could you please provide assistance in recovering my account? It would be greatly appreciated. Thank you.

Some time ago, before returning to GTA, I was at level [redacted] on something. I had made purchases in GTA for properties and cars, but that was in the past. Upon returning after a break, I found myself back at level one, unsure of what had occurred. It wasn't until a friend mentioned there were individuals cheating or resetting accounts that I began to suspect this may have affected me too.

I need help getting GTA V on Xbox [redacted] back online. It's crucial because there is a link between the story mode and the online version. In the "Hotel Assassination" mission, you're advised to invest in "Betta Pharmaceuticals" through the "BAWSAQ" stock market. Without access to this feature, it's incredibly challenging to make the needed money to purchase properties such as the golf course and clubhouse.

I haven't been on the social club for a while. However, today I received an email from you, which was mostly in Chinese. I recognized the Rockstar name part and my email address, so I ignored it. When I tried to log in, my password didn't work, and I couldn't receive the reset email when trying to reset it. I suspect my account has been hacked, as it's not letting me log in. This concerns me because I may have my bank card details saved on the account. I have already contacted you via email, completed the reply confirming my identity but have not received a response. I need this issue resolved promptly.

Hello. I have a medical condition that affects my hand muscles, making it difficult to simultaneously press both analog sticks in the game Red Dead Redemption 2 for eagle vision tracking. My left hand is particularly weak, and pressing both sticks at the same time is challenging and painful. I am seeking a solution that would allow the game to recognize the action when both sticks are held down instead of simultaneously pressed in. I enjoy the game but want to avoid injury. Thank you for your attention to this matter.

My Social Club account has been stolen, preventing me from accessing my purchased games. I am unable to use my email address ([redacted]), which I used to register my GTA-5 license. The email has been changed to [redacted] by an unknown individual who also altered my account password. The password recovery process is not feasible as the unknown person has replaced my email address with theirs. I am prepared to take legal action as I am the rightful OWNER of this account. If my concerns continue to be ignored, and tickets like #[redacted]8 are marked as resolved without any assistance, I will pursue this matter further. I possess the license key under which my Social Club account was opened in [redacted] and can provide this proof. I request a response regarding my tickets Ticket #[redacted]0 and Ticket #[redacted]8. My email address associated with the Social Club account: [redacted] I HAVE BEEN THE ACCOUNT OWNER Since [redacted] Kind regards, Christian Heeren Laagbergstraße 12 [redacted] Wolfsburg +49 1[redacted] [redacted]

I am requesting assistance to address the ongoing issue of cheaters in the game that has become increasingly problematic. Cheaters are exposing my IP address, hindering my ability to play. I have funds in my Steam account that I intend to spend on the game, but the lack of action on cheating and exploiting is discouraging. Despite reporting players and exploits, the problem persists, making it challenging to enjoy certain missions like Cayo. This situation has caused significant frustration after investing thousands of hours in the game. I believe more proactive measures or a refund for the money spent could be a solution. I am open to contributing to improving the game environment, even suggesting becoming part of the moderation team. Urgent action to address these cheating concerns would greatly enhance the gaming experience for many. Thank you.

Hello, I'm currently dealing with an issue where my Rockstar account has been compromised. The message I received this morning states that my email address associated with the account has been changed without my consent. The notification indicates that emails will now be sent to a different email address. The translation of the message from Rockstar Games Social Club highlights the email address change and provides a link for customer support if the change was not authorized. I am concerned about the security breach and would like assistance in recovering my account and ensuring that my personal information remains secure on this platform.