Rockstar Games Customer Service Issues

Archive 46

The following are issues that customers reported to GetHuman about Rockstar Games customer service, archive #46. It includes a selection of 20 issue(s) reported December 7, 2019 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I am having trouble inviting anyone to my posse in Red Dead Redemption 2, which is the only game I play. I have spent a lot of time searching online for solutions and tips but have had no luck. I even spent $[redacted] in-game currency on a permanent posse, but it doesn't work. Playing alone makes it difficult to enjoy the online roles. I hope someone can help me with this issue as it's my final attempt before giving up on the game. Thank you for your assistance.
Reported by GetHuman-simonmp on samedi 7 décembre 2019 16:39
I saw an advertisement promising 1.2 million BONUS cash on the first purchase of the Great White Shark card. I've also purchased the Criminal Enterprise DLC with the assurance of receiving a BONUS $[redacted],[redacted]. However, despite purchasing another Great White Shark card, I have yet to receive any of the bonuses. You can reach me at [redacted] My PSN name is "Clynxii," and I play on PS4. It has been a week since my purchases.
Reported by GetHuman-fombyd on dimanche 8 décembre 2019 16:19
Good evening, I am reaching out because my Rockstar Games account was stolen over a month ago. I have been trying to contact the support team, but to do so, I need to log in - which I am unable to as my account has been compromised. The account was under the email [redacted] and has now been taken over and moved to [redacted] I received an email notification about this more than a month ago. Thank you for your time and attention. Best regards, Ermanno Niro.
Reported by GetHuman4062070 on dimanche 8 décembre 2019 17:40
I am encountering an issue transferring my Grand Theft Auto V account from Xbox [redacted] to Xbox One. As a long-time player of GTA, I have put immense effort into reaching my current level and value my progress greatly. I am disheartened by the inability to carry over my account, as I have always maintained a commitment to playing without modifications to preserve the game's integrity. Starting anew is not an option for me, especially with the frustrating experience of navigating the online tutorial. GTA V is a primary game for me, and without access to my old account, I may have to reconsider playing it altogether. I appreciate any assistance you can provide.
Reported by GetHuman-vastrolo on dimanche 8 décembre 2019 22:17
Today, I finished Act 3 of the game. I picked the Barrage ATV for extra cash and sold the Kanjali Tank to earn 1 million. Unfortunately, after receiving the money, I had to log out quickly. When I returned, all my rewards were intact except for the 1 million I earned from selling the tank. Is there a way to retrieve it?
Reported by GetHuman4063457 on lundi 9 décembre 2019 01:22
There were two individuals and their posse of Texas Rangers all cheating in PC Red Dead Redemption 2. I attempted numerous times to report them in-game for cheating, but there is no way online to report them. After contacting Rockstar's live chat, they failed to ban the cheaters. The individuals I recall cheating in the game were F. and V., who also lied and attempted to blame the cheats on someone else. These players should be permanently banned from the game and not permitted to purchase another copy.
Reported by GetHuman4066854 on lundi 9 décembre 2019 17:15
I recently logged back into my Grand Theft Auto V PlayStation online account after some time and noticed unauthorized activity. Despite changing my password multiple times, I found that someone had made purchases, including a new property, several vehicles, and rearranged items. My account balance has decreased from almost 5 million dollars to $[redacted],[redacted]. I am seeking assistance in recovering my lost money and property.
Reported by GetHuman-septicsa on lundi 9 décembre 2019 19:57
A few months back, I encountered an issue while playing a game that led to my computer malfunctioning. Recently, I tried to download the game again, but it crashed on the main menu. My computer started acting up with mouse issues, freezing screens, and random pop-ups, causing me to restart multiple times. Unfortunately, now my WiFi is down, and nothing seems to be working properly. I am frustrated and concerned as I don't want to give up playing or continuously restart my computer.
Reported by GetHuman-chloquak on mardi 10 décembre 2019 01:34
I am an active player on GTA Online using the name Noxious911a. I participate in the Grinding Crew "NUMB" known as "IlBadVibesForeverll" and hold the rank of commissioner. While engaged in a delivery mission in a solo lobby on either Saturday, 30/11/19, or Sunday, 1/12/19, I encountered issues with a disruptive player trying to kick me. Despite my attempts to continue with my sale and address the situation later, I was eventually kicked from the lobby. Consequently, I received warnings from Rockstar about my behavior potentially leading to placement in bad sports lobbies. As a member of a legitimate Grinding Crew, we often face challenges from griefers and aggressive players, leading to unjust penalties. I am reaching out for assistance to address these recurring issues as a dedicated player who enjoys and values the game. Your prompt attention to this matter is appreciated. Thank you for your consideration. - Gavin
Reported by GetHuman-gavrobbo on mardi 10 décembre 2019 01:49
About six months ago, my previous PS4 account was hacked. To resume playing GTA5, I created a new account and connected it to my Rockstar Games Social Club account. Surprisingly, all my progress and character data were reset. I had invested considerable time and money into the game previously. I am eager to retrieve my character and game progress that were lost during this transition.
Reported by GetHuman4070264 on mardi 10 décembre 2019 02:54
Hello, I am reaching out because my GTA V online account has been unexpectedly deleted, and I am unsure why this action was taken. I purchased the game just one month ago and now find myself banned without any clear justification. I want to emphasize that I have not engaged in any hacking activities or purchased any unauthorized in-game advantages. I sincerely hope that the responsible team can investigate this matter as I was genuinely enjoying my time playing the game. A one-month ban, although inconvenient, is something I can accept, but I urge for a prompt resolution to this situation. If a mistake has been made, I plea for the ban to be lifted promptly so I can resume my progress in the game. Starting anew is incredibly disheartening considering I have not violated any rules deliberately. I do admit to having DS4 running in the background, which is simply a tool for connecting my PS4 controller to my PC for a better gaming experience. I suspect this innocuous program might have triggered the anti-cheat system inadvertently. Nevertheless, I want to resolve this matter swiftly and reclaim access to my account. Your assistance in investigating this issue further would be greatly appreciated. Sincerely, Mr_Nock
Reported by GetHuman-njelbe on mardi 10 décembre 2019 10:13
I have reported this bug to Rockstar seven times now. The dead courier setup is not functioning properly as the helicopter fails to spawn, causing my game to freeze and eventually crash with an error message. Despite following the clear cache instructions provided, the issue persists. I submitted another ticket today, accompanied by a screenshot falsely claiming my problem was resolved when it clearly is not. I am seeking urgent assistance to resolve this issue promptly. I am requesting a full refund for the Windfarm Facility.
Reported by GetHuman4071472 on mardi 10 décembre 2019 11:19
I wish to report an issue with my Rockstar Games account. Yesterday, at 4:20 PM, I encountered difficulty logging in to play Red Dead Redemption 2 due to an incorrect pin number error. Upon attempting to reset the pin, I discovered that my account had been altered. I received emails at [redacted] stating that the account was changed to 'Lemathinn' with a new email '[redacted]' at 10:39 and 10:40 AM respectively. I am eager to regain access to my account, as neither '[redacted]' nor 'Lemathinn' are associated with my account. I reside in the USA and can provide my details, including my card number used for purchasing RDR2. Unfortunately, I am unable to check the request number email due to login issues. Kindly assist me in recovering my account by verifying the information provided.
Reported by GetHuman-nottlero on mardi 10 décembre 2019 22:03
My Xbox [redacted] is running well and connected to the internet. However, I encounter a problem while trying to play GTA V. An error message pops up, stating, "Alert: Please check your internet connection and ensure you are signed into Xbox Live as the title is experiencing delays accessing content that is required to proceed into gameplay." This issue only occurs with Rockstar on this game and not with Microsoft. I'd appreciate any guidance on how to fix this.
Reported by GetHuman-maddiesr on mercredi 11 décembre 2019 01:42
Hi there, my name is Anthony, and I go by TonyPre in the Rockstar Game account. I was banned from playing Grand Theft Auto 5 online on PC today. I want to clarify that I do not cheat or use cheat menus. I recently returned to the game after a while, and I suspect the only reason for my ban is that my character is from an old-gen console when account transfers were still available. I play the game fairly and really enjoy it. I would appreciate it if you could review my account promptly. Thank you.
Reported by GetHuman4076409 on mercredi 11 décembre 2019 04:05
I encountered another player in the game, "Bad King Kong," who was using a cheating glitch to teleport all over the map, making him nearly invincible. He would suddenly drop out of the sky wherever I went. I tried switching sessions, but he kept following me. Eventually, I lost all my GTA money, amounting to a few million that I had recently acquired. I messaged him to report his actions, and he callously responded, wishing me luck. I believe other gamers may have reported him as well. It's not just about the money, but players like him disrupt the experience for others. Please address this issue, as cheaters like him can spoil the gameplay for everyone else.
Reported by GetHuman-joemcgun on mercredi 11 décembre 2019 23:45
I attempted to log into my Rockstar account today to play GTA V, only to discover that the email associated with my account had been changed without my authorization. After finding an email from Rockstar stating the email switch, I followed the instructions to recover my account, reset my password, and attempted to log in. However, I noticed a different username and some linked accounts I did not recognize. To my dismay, I received a message informing me that I have been permanently banned from GTA 5.
Reported by GetHuman-modaxxx on jeudi 12 décembre 2019 01:14
I have played this game multiple times without any issues, but recently I started a new game and encountered several glitches. In the mission "We Loved Once and True Part 3," where you have to shoot the revolver out of Jamie's hand, a glitch occurs where his gun moves instantly from his side to his temple, causing him to shoot himself. In another mission "The Sheep and the Goats," there's a problem where my horse runs off and Arthur walks erratically, hindering the mission start unless skipping the opening dialogue. Additionally, in the same mission, after meeting Dutch at the bar, during a quick draw to save John Marston and Leopold Strauss, a glitch causes them to die instantly once I draw my weapon, forcing me to skip the checkpoint. These glitches are frustrating as I've tried various ways to proceed without success. I appreciate your immediate attention to fixing these issues and kindly request an email notification once resolved.
Reported by GetHuman4081802 on jeudi 12 décembre 2019 01:48
Hello! I've been a Twitch Prime subscriber for several months. I've linked my Rockstar account to Twitch Prime and claimed various rewards. Today, when I logged into GTA Online after a while, I noticed that I didn't receive the discounts for the Schlagen GT or the Itali GTO. These vehicles are on sale for Twitch Prime subscribers, which I am, but the discounts are missing. Could you please investigate and resolve this issue? Thank you!
Reported by GetHuman4082428 on jeudi 12 décembre 2019 05:54
When I activated GTA V on Steam, I created an account using ([redacted]), but my original email is/was ([redacted]). Rockstar Games mistakenly created two separate accounts with different emails, causing an issue because the first email ([redacted]) doesn't exist, preventing me from accessing the game or verifying the account. I am unable to contact Rockstar since the phone number is unavailable in Romania. I hope we can work together to merge or delete the incorrect account, update the email, and save my game progress.
Reported by GetHuman-horiusb on jeudi 12 décembre 2019 17:49

Help me with my Rockstar Games issue

Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!