Robinhood Customer Service Issues

I am encountering an issue with Robinhood. I am unable to access my account as they are requesting proof. Despite multiple attempts, I cannot upload photos of my driver's license successfully. I have reached out to them for assistance, but the process seems to be going in circles with no resolution in sight. Could my lack of a cell phone number due to my deafness be causing this problem? It's becoming frustrating as I have been dealing with this for two months without progress. All I want is to regain access to my account. Thank you.

I am having trouble accessing my account because it is attempting to use two-step verification with my old phone number, which I no longer have access to. Despite attempting to update my phone number by using a code from my email, providing my license, and having my face scanned, I am still unable to login. I need to update my phone number with your system and regain access to my account.

Hello, I am an American citizen currently in the Philippines and I have a Robinhood brokerage account. I forgot my email due to a stolen cell phone and encountered poor communication with their support team. Despite multiple attempts, I faced challenges accessing my account and received unclear messages regarding recent account activity. After a series of frustrating interactions, I was advised by a specialist to liquidate all my positions immediately and cease using Robinhood, which I found excessive given my circumstances. As a frequent overseas traveler with plans to return to the US soon, I believe I should have the ability to trade internationally without facing such harsh restrictions. Your assistance with this matter would be greatly appreciated.

I received an email from [redacted] on August 25, [redacted], regarding a $[redacted].99 transaction made using my Robinhood Wallet. The email instructed me to contact Robinhood customer support at +1-[redacted] if I did not make this transaction. I am concerned as I did not authorize this payment. I request immediate closure of my account with written confirmation if it exists. Your timely response on this matter is appreciated.

I attempted to activate my cash card, but mistakenly used my new mailing address instead of my email, causing issues. When I fixed this and entered my email, it created a new account unintentionally. I deleted the new account but couldn't access the code sent to my old phone number that was inactive to prove my identity for my initial account. I had to reactive the old phone and get a new number to regain access. I hoped reactivating my old phone with the correct email would solve the problem and access my money, but I am facing delays due to these issues now.

Hello, I am still unable to access my account due to the 2-Factor Authentication on Robinhood. I would like to remove this security feature so I can login with just the phone passcode. I tried to use a password change link, but the Google Authentication code is not working for the Robinhood 2-Factor Authentication. Could someone please contact me at [redacted]? Thank you.

I received a new bank card and tried to activate it by calling, but need to do it through the Robinhood app instead. While attempting to activate, I mistakenly entered the wrong email address and phone number associated with my account. My old email was [redacted], but I accidentally entered [redacted] My former phone number was [redacted], but it's now [redacted]. I can't receive the verification codes as they are being sent to the wrong email. I also misplaced my SS card and am waiting for a new one, which will take two weeks. I urgently need access to my funds to pay bills.

I have tried contacting a representative from Robinhood multiple times to activate my debit card, but I have had trouble getting assistance. The representative hangs up on me each time I call, and this has been very frustrating. I need help activating my card, but I am not receiving the support I need. This situation is disrespectful and disappointing as a customer. I expect better service and hope to resolve this issue promptly.

I am having trouble accessing my account and withdrawing funds as I forgot my username and password since I typically use biometrics. The phone number [redacted] associated with my account is no longer in service. I have around $[redacted] in my Robinhood brokerage account that I need to transfer to my Robinhood debit card instead of cashing out to my linked bank account. I am experiencing problems with my Huntington account and do not want the funds transferred to Huntington National Bank. I have submitted an email with all the necessary information.

I am seeking a [redacted] form for a deceased relative who held a Robinhood account so I can proceed with filing his [redacted] taxes promptly. I have met the document requirements and possess case number [redacted]5, but unfortunately, I have not received the necessary information yet. My initial contact with Robinhood was in early September [redacted], and I have resubmitted the documents twice, the first time being on September 11, [redacted]. I lack access to his account number as it's stored on his locked computer. I have provided his driver's license, social security number, death certificate, an authorized and notarized letter for estate representation, and all other requested documentation. My sole aim is to obtain the [redacted] form for his Robinhood account in [redacted].

I was informed that I needed to mail my information, which I did around two weeks ago. Unfortunately, I haven't received any updates from them besides confirming they possess details about cryptocurrencies. I haven't reviewed this information as I can't access my account. I have repeatedly expressed my lack of interest in cryptocurrencies and requested them to liquidate my holdings. Moreover, I've asked them to terminate my account and send me a check for the remaining balance owed. Regards, Roger H.

I have had a Robinhood account for a couple of years using the email [redacted] and phone number [redacted]. Recently, I got a new Android phone but forgot my password as I used to use fingerprint login, which is not available on the new device. I usually access my account on my PC due to spam. I am unable to reset my password on the new phone and need to make a deposit to start investing again. Can someone please contact me tonight for assistance? Thank you, Blair J Jarvis. I can only access Gmail on my PC at [redacted] Can I update my email to [redacted]?

I registered for Robinhood on my laptop after my son's suggestion. I entered my home landline number for verification. However, when I tried to access my account, they sent a code to my landline, which I couldn't receive. I need assistance with resolving this matter. My name is William Stewart, and you can reach me at [redacted] I prefer speaking with a person over the phone rather than chatting online. Please contact me at [redacted] or my cell at [redacted].

I recently uninstalled and reinstalled my Robinhood app on my phone as I was facing issues with the total amount of money in stocks not showing up at the top of the page for weeks. Interestingly, right after I did this, I received a text message from Robinhood about a login being detected near Phoenix, with a warning to change my password if it wasn't me. I just want to clarify that I reside in Lake Havasu, which is [redacted] miles away from Phoenix. I hope that this distance is considered "near" as per your alert.

I'm having trouble logging into my account as I keep receiving an error message stating either incorrect password or username. I haven't made any recent changes to my account, so I'm unsure why I'm experiencing this issue. Please reach out to me as soon as possible so we can resolve this matter. My name is Jody K. Teague, and the email linked to my account is [redacted] You can also reach me at [redacted] if you need further information. Thank you.

I received a letter stating my account balance is below $50. I deleted the email connected to that account and cannot log in now. The system indicates I may incur a fee due to the low balance. In the past, I attempted to withdraw all funds during college but couldn't access the final $10 or $12. As a result, I uninstalled the app as all efforts to retrieve my money were unsuccessful. I have no intention of using Robinhood in the future and do not plan to cover any fees. Since I made efforts to withdraw my funds which were impeded, I do not consider myself liable for any outstanding balance.

I have a Robinhood account that I haven't used in some time. When I try to log in, it prompts me to verify my identity through my old email, but I no longer have access to that email. Additionally, they are supposed to send a code to my phone number for verification, but they have the wrong phone number on file. This has created a loop where I can't access my account. I am looking to speak with a representative to help resolve this issue.

I am encountering an issue with accessing my Robinhood account due to not being able to receive SMS codes on my old phone number. Despite trying various methods to update my phone number, I am still unable to do so, impeding my access to customer service and my account. I also need to verify if there have been any charges from Robinhood. Thank you, JamesPM.

I'm experiencing difficulty opening an account with Robinhood because they won't accept my bank statement with my P.O. Box on it. Since I live in an R.V. park without mail services, my bank uses the P.O. Box. I have also uploaded my AZ driver's license multiple times, which shows my correct physical address, but it seems they rejected it. I suspect their system may not verify the address. Unfortunately, I have been unable to reach a human through any customer service number. My name is Craig R. and I reside in Prescott Valley, AZ. I've spent hours trying to resolve this issue, but I keep encountering the same automated responses from them electronically.

My name is Jessica R. I have durable power of attorney for my son, Izaiah R., who has an account with you. I urgently require the last two statements from his account. Unfortunately, he's unable to access his phone number or email. The statements are needed by Friday at 2pm as we are facing a housing emergency and need the documents to secure an apartment. Thank you for your prompt assistance.