Robinhood Customer Service Issues

I am attempting to withdraw a small amount from my account due to unexpected home issues as a single mom. I am frustrated with the restrictions placed on my account, which I understand might be due to day trading rules on Robinhood. However, I am now unable to complete transactions as Robinhood is requesting a photo of me holding my ID. I have submitted multiple photos from various angles, but it keeps getting rejected for reasons like blurriness. I have tried to request a call back but the system only allows one request at a time. I urgently need access to my funds and would appreciate a prompt resolution to this verification process.

My account was compromised in November due to a security breach at your company. Despite providing all the required information to your customer support team, I have not been able to access my account for over a week. I believe I have incurred financial losses as a result. I request that you promptly address the security breach, restore my account access, and compensate me for the losses. Let's resolve this matter efficiently.

I am having trouble accessing my Robinhood account due to a repetitive loop instructing me to input my email and phone number. Even though I know my password, the platform insists it can't find my account. I am eager to regain access to my funds. Update: I have reached out to my bank, PNC, in hopes of reversing the transfer to retrieve my money. The PNC representative was surprised by Robinhood's lack of a phone number, comparing it negatively to E*trade's user-friendliness.

I recently created a new Robinhood account but I am having trouble logging in with the new password. I have attempted to reset it but did not receive the instructions. I have a case number - [redacted]6. I suspect there might be a typo in my email address causing the issue. Kindly remove the extra period at the end of my email address so that I can receive the password reset instructions promptly. Thank you.

I lost my phone and bank card, which resulted in my account being restricted by Robinhood. After finding both items, I promptly informed them. Initially, they requested photos of my ID front and back, as well as a picture of myself holding the ID. After complying, they later asked for a picture with all four corners visible, causing a delay. Subsequently, they required a photo of my social security card, which made me uneasy as it was not initially needed for the account. Despite sending various forms of identification, including my original birth certificate, the restrictions remain in place. Their slow email responses and lack of phone calls have left me frustrated with the situation.

I am looking to close my account. Initially, I used my landline for verification, but it was switched to SMS without my consent. I have tried to rectify this by contacting support, but it has only made things worse. Now, my account has two-factor authentication that I cannot access. They keep asking for more personal information to revert the changes, but I am hesitant to provide additional ID. This situation is troubling and frustrating for me.

I've been unable to log into my account for almost three weeks now, and I haven't received any helpful assistance on resolving this issue. My case ID is [redacted]6, in case it's still relevant. I've attempted to find a contact number to speak with a representative but without success. This account has been active for nearly two years, and the longer it remains inaccessible, the more I'm losing financially and missing out on opportunities. I urgently need a resolution to this matter.

For over a week, I have been unable to access my RH account that I opened in April [redacted]. On 05/29/[redacted], I purchased CRISPR as my first stock. Throughout the 20 months of having the account, my portfolio fluctuated between $[redacted] and $[redacted] at the start of [redacted], then last week, it was between $[redacted] and $[redacted]. I mainly use RH margin, and my RH debit card ends in [redacted], linked to my Citibank account. My SSN ends in [redacted]. Despite trading for 20 months, I only had to provide my password twice, with the last time being three months ago. Recently, I couldn't recall my password requested 10 days ago, which has been challenging due to relocating twice, from Honolulu to New Hyde Park, New York, at the ages of 85 and 80 with my wife. I sought help from customer service but encountered difficulties.

I recently switched to a new phone and attempted to log into my Robinhood account. However, I kept receiving an error message stating that the credentials provided were incorrect. Even after changing my password and trying a different email address, I still encountered the same issue. I am hoping to reset my email, password, and possibly my username in order to regain access to my account. I just want to be able to access my account again and withdraw my funds.

On Thanksgiving, my account was hacked, and I needed to contact Robinhood for assistance. After calling, a person claiming to be from customer service asked for my Apple ID and led me to believe they were helping me, but they actually made unauthorized transactions totaling $[redacted]. Despite changing my password and email as advised by Robinhood, my account remains locked. They are requesting additional verification, claiming my ID is laminated when it is not. Now, they are accusing me of scamming them and threatening to close my account and hold my funds for up to 60 days. I am unable to trade and need help urgently. I want my account unlocked for trading, and I need assistance disputing the unauthorized charges on my debit card. I hope Robinhood will handle this situation with more understanding and cooperation. Case ID: [redacted]3.

I am still facing an unresolved issue. I require the phone number on my account to be updated. Despite having 2FA, the app keeps sending the code to my old number. I urgently need a callback as this problem has persisted since January 5th, [redacted], and I have not received any response from your end. It is disappointing that your company lacks chat support, a customer service number, and takes a long time to reply to emails. - J. Williamson

Hello, I have noticed some suspicious activity on my account. It appears to have been accessed by someone else through my iPhone XR. Initially, I changed the email associated with the account from [redacted] to [redacted], but it was changed back to the original email without my consent. This unauthorized person also altered the name on the account from Esmeralda Jeraige to Esmeralda Jet. I am concerned about the security of my account and need assistance in resolving this issue promptly. You can reach me at my work email provided for further communication. Thank you, Esmeralda Jeraige

I have recently updated my phone number to [redacted] and my email remains as [redacted] Despite my attempts, I am unable to log in successfully with the correct password "tallahasseeroad." When I try to enter my email [redacted], I am prompted to change the password to [redacted] instead, which causes confusion. I have made various unsuccessful login attempts, ensuring my password matches, and updating my phone number by submitting pictures of my driver's license. I am concerned if these issues can be resolved on your end or if there is a possible security breach on the site. Thank you, Paul H.

After my cell phone was stolen, I ran into difficulties accessing my Robinhood account due to their reliance on a 2-factor authentication system through SMS messages. Without my phone number associated with the account, I couldn't log in. Despite my efforts to reach out to Robinhood, I received confusing emails. Initially, "Ralph" asked for photos of my ID and a selfie via a secure link, which I submitted. However, a subsequent generic email instructed me to sign in to the app to upload the same documents, which was impossible as I couldn't access my account. It's frustrating that there seems to be no other way to contact Robinhood. This situation raises concerns about their lack of alternative methods for users who have lost their phones or are unable to verify through SMS.

I'm new to Robinhood and recently encountered an issue where an unknown Chime card attempted to link to my account. Concerned, I contacted support to address the situation. They closed my account while $[redacted].19 of my funds remained in it, requiring me to verify my identity by submitting various documents. After a prolonged period of waiting, they unexpectedly terminated my account and retained my remaining balance. Unfortunately, my attempts to communicate with them through emails and call back requests have been futile. I urgently need assistance in resolving this matter to retrieve my funds.

Hello, I encountered some issues with my Robinhood and Coinbase accounts. Yesterday, I spoke with Oliver B. who assisted with my blocked Robinhood account due to suspicious activity from two IP addresses. However, despite his efforts, I still cannot access my Robinhood account. Additionally, there was an unauthorized $[redacted] withdrawal from my bank account linked to Coinbase, and now I cannot access my Coinbase account either. I have tried to reach out to Oliver via email, but the phone number provided is invalid. Could someone please contact me at [redacted] to help resolve this urgent matter that originated from the Robinhood login problem? Your prompt assistance is greatly appreciated. Thank you.

I am currently experiencing difficulties in receiving my funds. I am currently residing at the Salvation Army in Dallas, Texas due to being homeless. My name is Stephen Saucier, and I have an approximate balance of $71,[redacted].00 in my account. Robinhood attempted to transfer funds to my bank account by sending three micro-deposits of approximately 20, 60, and 70 cents, which were later withdrawn. Additionally, I requested a new debit card from Robinhood, but despite receiving statements assuring its delivery within a few days, it has not arrived. Please contact me only via email at [redacted]@mymetropcs.com or text me at [redacted]. Thank you.

For years, I have been receiving Robinhood statements and notices in my Gmail account, although I have never opened them as I do not recall having an account with them. Contacting Robinhood support only leads to requests for my personal information, which I am hesitant to provide without a phone number to verify their legitimacy. I am simply trying to determine if these emails are a mistake or a scam. It would be greatly appreciated if a real person could contact me directly at [redacted]. I am frustrated with the lack of helpful assistance online and would prefer a quick resolution over a phone call rather than being directed to unhelpful links. Thank you, James M.

I need to update the email and phone number on my Robinhood account. I can't do this myself as I no longer have access to the current email or number linked to the account, leading to accessibility issues. My only access is through my phone, marked as a trusted device. If I change my phone, I won't be able to log in because verification needs the old email or phone to send a pin. Here is the information you may need: Robinhood account number: *QY*****, current email: *****@***.com (no access), current number: ********** (no access), new email: *****@***.com, new number: **********. I hope this issue can be resolved quickly. Additional information: Bank - Chase, last * digits of bank account: ****, address: ***** Rosehaven St, Fairfax, VA. I can provide more details if needed. Thanks, Abdulkareem Alharbi.

Robinhood appears to be limiting fund withdrawals by disabling the "show number" in the "transfer" function. Some accounts cannot access the transfer feature under the "cash" tab and are receiving a message that their debit card feature is discontinued. This may mislead or intentionally delay access to clients' funds. Even the "manual transfer" option does not work when entering the account and routing numbers, prompting contact with customer service that does not respond despite email assurances. Any suggestions going forward would be appreciated. Thank you.