Robinhood Customer Service Issues

Hello, my name is Sehkmet El. I am trying to access my Robinhood account from a few years ago. Unfortunately, I have been locked out of my account. Despite emailing Robinhood multiple times and providing the government ID I used to open the account, I have been told it is not the correct ID, which I find puzzling as it has been my only valid license for the past 6 years. I am seeking assistance in reaching customer service to verify my identity by providing bank statements and my government ID to regain access to my account, which I had previously funded with at least $[redacted]. I appreciate any help on this matter and look forward to resolving it promptly. Thank you.

I have a Robinhood account, but I can't log in without verifying my identity. I used to use a different phone, and now I have a new one. I find it odd that they want to verify my new number by sending a code to my old, inactive number. I'm very frustrated and would appreciate a more convenient way to resolve this security issue.

I am unable to access my Robinhood account because I no longer have my old mobile number linked to it. Last year, I tried to update my phone number by submitting the necessary documents for verification to Robinhood. Unfortunately, I never received any response from Robinhood regarding my account access. I urgently need to update my phone number or alternatively, I would like to close my account as the current situation is causing unnecessary inconvenience. I am unable to access important documents such as my tax statements as I do not have the app installed on my phone. Despite sending my verification details to Robinhood previously, I have not received any communication from them. Please assist me in resolving this matter. Thank you.

I had an issue earlier where I was mistakenly charged 3 times $[redacted] instead of $[redacted] once for my investment account. The representative I spoke to assured me it would be resolved. However, I received a call from someone named Joseph claiming to be from Robinhood at [redacted]. He asked for personal information, liquidated my investments, and purchased cryptocurrency. Now, I am unable to access my account and suspect this may be a scam. I urgently need to speak with a representative. Please contact me at [redacted] or email me at [redacted] since I currently do not have access to my account or account number. If I miss your call, kindly leave a direct number to reach you. Thank you, Lee Weiss

I need assistance resetting my password for my Robin Hood account. I believe I have an account, but I am encountering issues accessing it due to potentially being blocked or hacked by individuals pretending to be like Robin Hood. I would appreciate it if someone could guide me through the password reset process and help ensure the security of my email and account information. Thank you for your help.

I am having trouble accessing my Robinhood account due to a change in contact information. I received a letter stating that my previous email address associated with my account is no longer valid. The old email is [redacted], and my new email is [redacted] Unfortunately, I no longer have access to my old phone number [redacted], and my new contact number is [redacted]. I urgently need to update my account with the correct email and phone number.

I would like to know what is the minimum amount of money needed to open an account with the necessary trading level for option spreads. Can you provide information regarding when Robinhood might close an open spread position? For example, currently, I am short the SPY [redacted]/[redacted] Put spread at 2:40 PM Central Daylight Time with SPY trading at [redacted].85. Will Robinhood close this spread position under these conditions? I had a similar experience with Webull when the SPY closed above [redacted], resulting in a loss for me.

I have an account with your company. Last time I checked, my crypto balance was close to $4,[redacted]. However, I am unable to reach a customer service representative. I previously spoke with Sebastion regarding issues signing up around January [redacted], which resulted in me having two accounts that were later merged into one. Despite receiving emails from you at my correct email address, [redacted], I am struggling to find assistance now. I urgently need access to my funds, especially as a 79-year-old dealing with health concerns after losing my wife to Covid last year. My secondary email is [redacted], but I did not use it to create the account. You can reach me at [redacted] as I primarily work from home. Please address this promptly.

I have an account with Robinhood. My last contact or when I could find my account was around 5/4/23, and it had approximately $4,[redacted] in it. I can't locate it now and can't reach a human. I communicated with Sebastian and others. You sent me an email on 6/20/23 to the correct email address regarding a sweep account for cash not invested. I need that money now as I'm 79 and experiencing health issues. I don't need the stress. Please assist me.

I am struggling to reach Robinhood for assistance. They are holding approximately $4,[redacted] of my money, and I urgently need it for legal fees due to a legal dispute. Despite providing all requested and approved documents, they recently notified me that I was not approved, citing document issues. I have consistently used the same information for deposits which were previously accepted by them. I have requested the funds to be returned to my bank account and have not received an update on the status of my money. I am finding it challenging to navigate this situation at my age. The scheduled call for last Friday was missed, and I am still waiting for a resolution.

I am experiencing issues related to a product situation that occurred three months ago. I have been trying to contact Robinhood but have not received any response regarding my account. Someone unauthorized accessed my account and misappropriated the funds I invested. I have not been notified about the status of my account or how it was closed without my consent. The individual in question transferred stocks from my account to hers within your company. I would appreciate more information on the process to regain access to my account as it seems to have been compromised by her and some accomplices who cleaned out my entire life savings. Thank you for your assistance. Best regards, Leroy R. [redacted])[redacted]

I am facing issues with Robinhood as they have restricted my account and are holding my $90k funds. I provided the requested documents, but they claim I violated their rules. Despite pleading for forgiveness, they insist their decision is final. I am at a loss on how to resolve this matter. Robinhood suggested I go to the bank where the funds originated for assistance, but I no longer bank there. I inquired about using another bank or my Bitcoin wallet, but they have not responded. I urgently need help as I have bills to pay.

I have been trying to reach someone at Robinhood for several months. A Robinhood employee told me she would take my money, invested it in bitcoin, and then transferred it to another account without my permission. I lost $[redacted] in one day due to this unauthorized activity. I believe Robinhood should take responsibility for this theft and reimburse me for the full amount. I would appreciate a prompt resolution regarding this matter. You can contact me at [redacted].

I am Drude Dupuy and can be reached at [redacted] or [redacted] I am concerned about the discrepancies in my Robinhood investment credits. Recently, on July 14, [redacted], I noticed that my stocks like AQST, Vascular Boogenics, and DAL were not credited accurately for the after-hours gains they made. Despite filing a complaint previously, my concerns were not addressed by the Robinhood staff. I recently had to sell CREX due to a similar issue where the stock fell during normal trading hours and gained significantly after hours, yet I did not receive the correct credit. On the Robinhood website, CREX stock was credited after hours as [redacted]. I would appreciate the opportunity to speak with a supervisor regarding these ongoing fraudulent activities. I urge Robinhood to address these issues promptly. Thank you.

I am having trouble accessing my Robinhood account. I cannot reach anyone for help. I have entered all my information, including my Social Security number, but it keeps looping without letting me in. I need access to close the account, withdraw my funds, and sell my stocks. I am disappointed with their lack of customer support. I have tried requesting a call back twice, but no one has contacted me. I am unable to open a new account either. The money in this account is all I have, and I trusted Robinhood with it.

I'm experiencing issues logging into Robinhood. I initially signed up with my landline, which cannot receive SMS text messages or calls, making it hard for me to verify my account. I need to update my account to my cell number, but I'm unable to do so as I can't receive the verification code. I've tried to contact customer service for assistance but haven't received appropriate help. I need a representative to help me update my phone number. It's frustrating that I haven't been able to resolve this issue promptly. Thank you. - Chieko H.

I opened a Robinhood account in [redacted] with around $[redacted]. Unfortunately, I can no longer access my account, though initially, I wasn't concerned. Recently, I remembered making deposits for stocks. I discovered $[redacted] worth of [redacted] in my Iris account, but when I try to access my Robinhood account, I am directed to email them. This frustrating process has me questioning where my money went, as I haven't received any of it. It's exasperating that they cannot give me a clear answer when I inquire about my funds.

I'm unable to access my Robinhood account as I no longer have the original phone number associated with it. I've attempted to change it, but it requires access to the account. Could a verification be sent to my email instead? My email is [redacted] I've been locked out for nearly two years and urgently need to regain access to my account.

My account was hacked. I reported it via email since I couldn't request a call due to being unable to log in. When I tried to add money to my account to buy stocks, I was prompted to upgrade the app to the latest version. After doing so and trying to log in, I was taken through a verification process and then suddenly kicked out. I attempted to call Robinhood, but upon entering my phone number, they mentioned my name and then stated my account was invalid. If this issue is not resolved promptly, I will be forced to escalate it against Robinhood, and I assure you, I will succeed.

My husband and I set up a Robinhood account a couple of years ago. He updated the account details and then couldn't log back in. Despite receiving emails asking him to log in, he can't access the account using the old login information. Since our numbers have changed, we can't use them to recover the account. We sent a ticket in [redacted] regarding this issue: Subject: Follow up on your recent issue, Ticket [redacted] Hello Sonya, It's been a few days since we last contacted you. We need more information to continue resolving your problem. If we don't hear from you within 2 days, we'll assume the issue is resolved and close the ticket. Your ticket is about verifying account details for security reasons. Please reply to this email with: - Email: [redacted] - Last 4 digits of SSN: [redacted] - DOB: 04/01/[redacted] Thanks for assisting me in verifying your account. Best, Jeremy