Rakuten Customer Service Issues

Order number [redacted]41 from December 13, [redacted]: I selected a tracked order with signature for a cost of 10.18 euros. On Monday, December 14, I received an email confirming the shipment of my order. However, by Monday, December 21, there was no update from the courier! Their website showed no package received, and on your site, my items were still being prepared! Additionally, I did not provide a signature; the "tracked order with signature" was not fulfilled. I request a refund of 10.18 euros. Thank you for your understanding. Looking forward to your response.

I made a mistake when entering my email on Rakuten. They requested an address to send me a code, but since the email is wrong, I can't receive it. The correct email is [redacted] My name is Nancy Blake, and my address is 29 Deerfield Dr., Dover, NH, [redacted]. I would appreciate any assistance. Thank you.

Hello, good morning/afternoon/evening, I purchased an item from an individual, but I accidentally confirmed the order thinking it was normal. It is a PC game that requires a download code and a CD. I have the CD, but the download code has been duplicated by the individual, so I am unable to download the game in question. Therefore, I would like to either be refunded or for the individual to delete the game from their PC. Essentially, they need to delete the download key so that I can install it. Best regards.

As a Cash Back member, I consistently encounter issues with my cash back being sent to a PayPal account when I specifically requested a check to be mailed. Unfortunately, I do not have a PayPal account to receive these funds. Most recently, an amount just over $15 was mistakenly sent to a PayPal account and claimed by an individual other than myself. Despite contacting PayPal's fraud department, they advised that the matter must be resolved through you. Numerous emails have been sent outlining this problem, only to be redirected back to PayPal. It appears there may be a dishonest party within your organization illicitly obtaining funds from members like myself. I kindly request to speak with a representative to promptly address and resolve this ongoing issue.

Hello, I purchased and paid for one of your products, "Microsoft Office [redacted] Home and Business." My Mac mini is running on the "Big Sur version 11.2.1." I uninstalled the Office [redacted] pack as advised. After successfully following the installation procedure through the link you provided, I was instructed to "disconnect" from my Microsoft account to finalize the installation and download the license. Could you please clarify what you mean by "disconnect from Microsoft"? When I try to download the license by double-clicking the link or open any software from the pack, Google Drive shows me a message that it can't perform an Antivirus scan on the product (see attached screenshot 1). If I click "Download anyway," nothing happens. Microsoft is also asking for valid identification (see attached screenshot 2). Therefore, I am unable to open any of the four software applications from the pack that I installed (Word, Excel, Outlook, or PowerPoint). I find myself in the situation described on page 6 of the installation guide. Please provide detailed instructions on how I can disconnect from Microsoft to complete this installation correctly, with step-by-step guidance as I am not very knowledgeable about technology, especially being an older individual needing simple instructions. Thank you in advance, Christophe P.

I am inquiring about the need to contact your support team every time I place an order to receive my cashback. Recently made a $[redacted].00 purchase on shoes.com with a 20% cashback offer, but even though the order has been shipped, the cash back has not reflected in my Rakuten account as promised within 24 hours. My order number is SH[redacted]6. I accessed shoes.com directly through your app's link and completed the purchase. It appears that I now have to be vigilant about checking your app post-order, as the cash back does not appear automatically in my account. I have noticed that the cash back amounts are only posted after I submit all the order details. The cashback on this order amounts to $27.00, which influenced my decision to make the purchase. Thank you, D. Maden

I am in Canada and need to set up payment arrangements to pay off my credit card in Japan. The numbers I have been given are not working, and when I called in March, I was provided with incorrect banking details for making payments. I am feeling pressured as they are threatening legal action, yet I am unable to reach them as they do not answer my calls and some of the contact numbers are invalid. Rakuten must provide me with the accurate information to arrange payments, as previously discussed, or they need to cease pursuing this matter. I am unsure how to proceed to resolve this issue promptly.

I require a duplicate invoice for my stolen smartphone purchase. Despite reaching out to the vendor, Sekaihub, who is currently offline, on June 2nd, there has been no response regarding my request for the invoice related to order [redacted]94/[redacted]37. The initial contact with them yielded a response in French mentioning that they would contact the vendor to have the invoice sent to my email address, [redacted] I followed up again to confirm that I have not received anything. The urgency of this matter is mounting as the insurance company demands this document to close the case.

I accessed Rakuten on my computer and selected Macy's for the 6% cash back. I then logged into my Macy's account and made a purchase on July 4, [redacted], around 1:30pm PST. I am unsure if the cash back applied correctly as my balance hasn't updated yet. Additionally, I am missing the $2.88 cash back from a Groupon purchase, which I was informed about via email on June 28, [redacted]. I encountered an issue with the Rakuten app on my cell phone where I couldn't log in with my email. To resolve this, I uninstalled the app and reinstalled it. The app now features a purple icon instead of the usual multi-color Rakuten one. I used a different email and password for the app on my cell phone compared to my computer. Apologies for any confusion caused by this setup.

I am experiencing issues with getting cash back from Zappos orders that were not credited properly. Despite providing Rakuten with order confirmations multiple times, I have not received a satisfactory resolution. There seems to be discrepancies in the cash back amounts credited to my account for Zappos orders, with no response from Zappos to address these concerns. I have even provided a direct phone number for Rakuten to contact Zappos for verification, but they claim they are unable to make the call. I am requesting to escalate this matter to a manager or higher-level employee at Rakuten to effectively resolve these ongoing problems with my Zappos orders and cash back.

Hello, I am reaching out regarding my account [redacted] Last week, I shared a referral link with two friends at [redacted] and [redacted] They signed up and made purchases totaling over $40. My account correctly reflected $80 (2 referrals), and I was looking forward to receiving the cashback. Since I do not have a PayPal account myself, I planned to use my daughter's account for the payment. However, upon checking my account today, I noticed that the $80 was no longer there. My friends also confirmed that their $40 had disappeared. Could you please assist me in understanding why this occurred and how I can recover the funds? Thank you.

I recently made a purchase on GameStop and encountered a couple of issues. Firstly, I tried to add the Pet Clinic game for Nintendo Switch priced at $29.99 to my order for shipping, but it wasn't available last night. Secondly, I believe I may have missed using some coupons that could have given me additional discounts aside from the free shipping I received. My initial order amount was $[redacted] before tax. I would appreciate assistance in adjusting these matters. Looking forward to your response. - Debbie Paulsen

I ordered a Dyson vacuum on QVC via Rakuten for $[redacted].99 on 11/29. Rakuten credited me $52 but it disappeared the next day. QVC canceled my order due to address discrepancy, which is now resolved. They resubmitted my order, but I haven't received my $52 credit back on Rakuten. The QVC order number is [redacted]. Despite emailing them multiple times, I have received no replies. I kindly request to have my $52 credit resubmitted to me. Thank you for your assistance. - B. Pandajis

I am having trouble sending out the referral link through Messenger. It is not going through. When I tried to access my account on the app, it prompted me to reset my password. I followed the steps to reset the password via email, but after saving and signing in, it kept redirecting me to the sign-in page. I attempted to sign in with the new password, but it keeps saying the password or email is invalid. I am unsure what the issue could be.

I received incorrect cash back, $17 short. Despite filling out the help form 3 times, there has been no assistance. Attempts to call were futile as they do not accept calls. The chat service was also unhelpful with automated responses. Communication is impossible to resolve this issue. While emails indicate they are addressing the problem, no action has been taken. This lack of customer service is unacceptable. I simply desire the accurate amount owed to me.

I am encountering difficulties watching Viki on my TV. I followed the instructions provided and entered the code I received. However, I am unable to connect to Viki as it keeps redirecting me to enter the password. Even after changing my password twice, it still does not accept it. My name is Robert Esparza, and you can reach me at [redacted] I am subscribed to the premium channel and would appreciate assistance in resolving this issue.

Every time I make in-store purchases using my Rakuten account, I never receive my cash back. I have tried multiple times to resolve this issue without success. I attempted to contact the corporate and credit card offices, but no one was able to assist me. Despite requesting a call back, I have not received any response since the start of COVID. It has been frustrating trying to reach out for the past 5 months without any resolution. I would greatly appreciate any assistance with this matter.

Hello, I signed up with Rakuten in November [redacted] after a friend's recommendation. Since joining, I have made several purchases as advertised. However, neither my friend nor I received the $40 bonus mentioned. I reached out to customer service in December [redacted] and received a response stating that changes to my account cannot be made, multiple accounts are not permitted, and the bonus program is limited to members in the United States and Canada. I explained that both my friend and I are in the US with only one account each. I am puzzled by why we did not qualify for the bonus and would appreciate assistance. Thank you.

I encountered an issue when placing my order, and now I have a contract with a bank for €1,[redacted] over 20 months, but my order didn't go through on Rakuten. I wanted to purchase a PC with the Cofidis 20x option, but after finalizing the contract and returning to Rakuten's page to complete the order, it reloaded, asking me to make a new contract. Now, I'm unsure if the contract with Cofidis was successful, and the order didn't go through, or if there's no contract at all, leaving me waiting to reapply with Cofidis.

I recently received my check in the mail, but unfortunately, when I detached it from the check stub, the bottom portion tore off, rendering it unusable. My bank has informed me that they are unable to process the check without the vital numbers located on the bottom section. It seems like I may need a replacement check issued. Please get in touch with me at your earliest convenience, so I can update my bank accordingly. You can reach me at my home phone number or via email: [redacted] Thank you, Betty L Peterson Phone: [redacted]