What is the return policy on Rakuten?

Rakuten offers a hassle-free return policy to ensure customer satisfaction. If you are dissatisfied with your purchase, you can return the item within 30 days of delivery. The product must be in its original condition, unused, and with all original tags and packaging intact. Certain items, such as intimate apparel, perishables, and custom-made products, may not be eligible for return. To initiate a return, you can contact Rakuten's customer support or use the self-service return portal on their website. Once the return is approved, you will receive a refund for the item's purchase price, excluding any shipping or handling fees. Rakuten strives to make the return process convenient and efficient for their customers.