Rakuten Customer Service Issues

Bonjour à tous, J'ai acheté un téléphone Samsung S10+ sur ce site pour plus de [redacted] euros. La provenance était un pays d'Asie, et je l'ai reçu en à peine trois jours au début de la période de confinement. Cependant, en ouvrant le colis, j'ai découvert que la boîte du téléphone n'était pas scellée, l'écran n'avait pas de film protecteur, j'ai reçu une version [redacted] Go au lieu de [redacted] Go commandés, et certains accessoires étaient manquants. J'ai contacté Rakuten pour ouvrir une réclamation contre le vendeur, EasyPhone18, qui semble être le responsable de cette arnaque. Après un échange de mails, le vendeur m'a demandé de renvoyer l'appareil à une adresse suspecte à Bordeaux avant le 29 Mai. Je refuse d'envoyer des articles d'une valeur de [redacted] euros à cette adresse. Je cherche maintenant des conseils sur les démarches à entreprendre pour obtenir un remboursement ou un remplacement du produit.

I am Magdalena T., and the email I used at Rakuten is [redacted] On May 23, [redacted], I made a $5,[redacted].23 purchase at Saks OFF 5th for jewelry. Unfortunately, my order was canceled without notice, and I should have received an 8% cash back offer that day. After contacting Saks, I was advised to reorder, but the cash back rate was reduced. As a healthcare worker caring for COVID patients, I bought these items as a reward for my hard work. It's frustrating that my order was canceled without a valid reason. I explained the situation to Saks, but they referred me to a third party. This experience has been disheartening for me.

I recently joined your company and selected to enroll in the Staples 2% cash back rewards program while making a purchase of over $25. Although I should have received a $10 sign-up bonus, it doesn't seem to have been applied. I left my contact number for customer service to reach out but after waiting over an hour on hold (despite the system saying a 2-minute wait), I still haven't received a call back. As a new customer, this being my first interaction with your company, I am already feeling dissatisfied with the experience.

Order [redacted]32 Bosch oven series 8 HSG656XS1 Hello, I have lost count of the number of calls and messages with your services. It has become very complicated, and I will have to seek legal assistance in addition to contacting the UFC-Que Choisir consumer association, where I am a member, to resolve the dispute. I believe that an oven arriving with a missing part necessary for its use is a "NON-CONFORMING" oven compared to my order. I have several options. Firstly, I have already explained to your colleagues that I wanted to exercise my right of withdrawal well before the 14 legal days. I was assured that I would be refunded once the oven was returned and that I needed to wait for the labels to return the oven. The second option mentioned by your service is a guarantee running for 6 weeks after receiving the product, allowing a refund in case of "NON-CONFORMING" delivery. Once again, I consider this delivery non-compliant. I do not want a missing part on my oven. I have been waiting for 3 weeks now, and it is very frustrating to have to deal with people who refuse to listen. To conclude, I do not want the part sent by Stockline (the seller). I want the seller to retrieve their oven, and I want a refund without delay. I also explained to your customer service colleague during my last call that I had to select another oven from another seller due to the lack of responsiveness from your services after you offered the refund.

Hello, I have been trying to get in touch with you for the past 3 weeks regarding my faulty product with the Reference (SAV): [redacted]07. I received the package, plugged in the device, and it simply does not work. Asking for a video seems unnecessary when I have clearly stated that it is not functioning. I am very disappointed with the way my claim is being handled. How long do I have to wait for this legitimate complaint to be resolved? I am not happy with the delay in processing my refund. I am eager to return the item at my expense, but the lack of communication between the seller and me is frustrating. Please allow me to speak with the seller to explain the issue. A video will not solve the internal problem with the device. I appreciate your understanding and ask for the situation to be resolved promptly. Is there no cooling-off period for purchases made on Rakuten?

I am experiencing issues with cash back for several Saks Fifth Avenue purchases made on various dates. On September 9, the purchase is missing from my account and I did not receive cash back, despite having an email confirmation from Rakuten for that day. On September 18, 20 (twice), and 21, the trips were eventually added to my account after a recent call, but the cash back received was not the expected 15%. The September 19 purchases are not showing on my account and should also be eligible for 15% cash back. Lastly, the purchases made on October 5 were supposed to receive 18% cash back; however, I only received $23.33 for one order when it should have been $[redacted].38, and no cash back has been received for another order expected to be $[redacted].62. I have evidence of these discrepancies and can provide pictures if necessary.

Hello, I am experiencing problems with a referral bonus I was supposed to receive. The situation unfolded because of some missteps with my friend's referral link. Despite creating a new email address, signing up twice, and making a qualifying purchase, the $40 bonus is still missing. I appreciate your help in investigating and resolving this matter. Here are the emails to reference the issue: Friend's email: [redacted] My email: [redacted] Thank you for your assistance in sorting out this matter.

I invited multiple friends who made purchases through my referral link. Yesterday, my balance showed as $[redacted] from these referrals, but today it displays as $0. I confirmed with one of my friends, and she indeed used the link to make a $40 purchase. Consequently, I am puzzled about the sudden disappearance of the balance. I appreciate any help or insights you can provide to resolve this matter promptly. Thank you.

I recently discovered that I unintentionally signed up for Rakuten last year on my iPad, which unfortunately does not support the app. As a result, I haven't been able to utilize the app and am eager to sign up using a referral link from a friend to receive a $40 bonus. I'm concerned about missing out on this offer and would like to take advantage of Cyber Monday deals through Rakuten. Despite spending hours trying, I have been unable to shop with Rakuten. Your assistance in resolving this issue would be greatly appreciated.

Yesterday, I made several Christmas orders online through Rakuten. One order I completed on Casetify.com doesn't appear in my Rakuten cashback history. The order total was $37.40 with a 10% cashback offer. I kindly request to receive the $3.74 cashback that's missing from my Rakuten account. Every dollar counts for me now, so I really appreciate your help in resolving this matter. Thank you for your consideration and support!

I was recently referred by [redacted] to sign up for Rakuten. I placed an order that made me eligible for a $40 sign-up bonus. After receiving an email congratulating me on receiving the bonus, it briefly appeared in my Cash Back account before disappearing. This experience is disappointing as a new user of Rakuten, and I hope it does not reflect how things will be in the future. Unfortunately, a similar issue occurred with my daughter's account linked to [redacted] My account email is [redacted] We would appreciate your assistance in restoring the promised $40 bonus to both of our accounts. Thank you and stay safe.

I made three separate purchases through Macy's at 12% off. I used Rakuten and applied a coupon for each purchase, including the 12% cash back. However, two of the transactions are missing, totaling almost $[redacted] in value. This is a significant amount, and I need help resolving this issue. I have proof of the orders, showing that the coupons and cash back were applied. Only one order is showing in my account despite this. Please assist me in getting the missing cash back credited to my account and send a check for the amount owed. You can reach me at [redacted] Thank you for your attention to this matter. Sincerely, C. Denny.

Hello, I mistakenly purchased two e-books instead of physical copies and would like to request a refund. The online versions do not meet my needs. Here are the details of my order: 1. "Ottolenghi FLAVOUR" by Yotam Ottolenghi, Ixta Belfrage - £12.99 2. "The Modern Cook’s Year: Over [redacted] vibrant..." by Anna Jones - £7.99 Total Amount: £20.98 Receipt Number: [redacted] Payment Method: PayPalExpress If you could kindly assist me with the refund process, I would appreciate it. You can reach me at [redacted] Thank you.

Hello, I recently joined Rakuten through a referral in November. I have been shopping and noticed my balance was $61+, including my $40 referral bonus. However, upon receiving my first check, I only got $22.39. Also, my balance does not reflect the remaining money. Can you please investigate this issue and provide me with more information? I have been satisfied with the service and have been recommending Rakuten to others. I hope we can resolve this matter promptly. My Rakuten ID is [redacted] Thank you.

Order: Ref: [redacted]54/[redacted]33 To Gwenaëlle: Hello, this is incorrect. The parcel has not been shipped. Its status has remained the same for days: Ready to be shipped (Your Colissimo will soon be entrusted to us! It is being prepared by your sender.) Therefore: still not shipped. I requested to cancel the order before shipping precisely because the item had not been shipped yet. I am not willing to bear any "return fees." I insist: since the parcel is still with the sender, I ask you to stop this order and refund me promptly. Looking forward to hearing from you soon. Regards, G.Petit "We quickly contacted your seller to communicate your request. They have already informed us that they have shipped your order. You should receive it shortly. However, your cancellation request has been acknowledged. Upon receipt, you will have the option to reject the parcel or return it to your seller."

I settled my balance with Rakuten a few months back, but I am still seeing charges on my account for $27.00. Even after cutting up my card post payment, the automatic deductions continue. Despite clearing my debts and discontinuing the cards, I am puzzled by the ongoing charges. Additionally, I noticed small Ebates charges on my checking account. I seek guidance on how to reach Rakuten to resolve these matters. Please contact me via text at [redacted] or email me at [redacted] My birthday is 11-06-[redacted], and I reside at [redacted] Mitchell Road, Williamston S.C [redacted].

I mistakenly purchased a Fandango gift card instead of the Fanatics gift card I intended to buy from the Rakuten Gift Card Store. Despite sending two emails, I have not received a response, which is disappointing. Fandango does not meet my needs, especially since I have limited funds. This was meant to be a Christmas gift, so I am now without a present and unable to afford an alternative. I kindly request assistance in correcting or canceling the order and obtaining a refund to my credit card. I understand the holiday season may be busy, but waiting since the 19th without a response seems unreasonable to me. I look forward to your prompt resolution of this matter. Thank you, LC

I have reached out to Rakuten several times via email but have only received automated responses. My father and I both signed up to receive the $40 bonus for referral. We followed all the requirements and had the bonuses in our accounts briefly before they were taken back. Despite my inquiries, I was informed that we were suspected of having multiple accounts because we share the same last name. This situation is frustrating and unfair. We simply want to receive the bonus we rightfully earned.

I purchased items from Bed Bath & Beyond on 12/21/20 for $53.10 under order #BBB[redacted]. The Rakuten shopping trip # is either [redacted] or [redacted]. As a new member referred by a friend, we were both supposed to receive $40 cashback - me for joining Rakuten and my friend for referring me. However, Rakuten states that Bed Bath & Beyond hasn't informed them of my purchase, causing a delay in receiving the cashback. When contacting Bed Bath & Beyond, there seems to be confusion, and they are unaware of what needs to be done. I joined Rakuten with the expectation of receiving the promised cashback. Hopefully, this situation can be resolved soon.

I reached out to Rakuten regarding missing cashback for a purchase made on November 26th. The total amount of the sales ticket was $[redacted].95 due to buying furniture. Surprisingly, I only received cashback for a $1 donation that I made. After contacting Rakuten, I was advised to speak to Macy's, the store where I bought the furniture. I reached out to three Macy's representatives, two from the furniture department and one from the online department. They confirmed the purchase and delivery of the furniture, mentioning they were puzzled as to why Rakuten directed me back to them. Therefore, I was instructed to get in touch with Rakuten once more as they assured me they had fulfilled their part of the cashback agreement.