ROBLOX Customer Service Issues

I've had my account for about 2 years and recently encountered login issues with ThatOneCocoa username. After logging out to fix game joining problems, the verification process kept looping and displaying a temporary error message. Despite re-downloading the app, the problem persisted with continuous failed attempts. It took until the next day to log back in, only to face a demanding 20-step verification process. Today, I faced the same game-joining restrictions as before. Resetting the password briefly resolved the issue, but now I am locked out again due to the faulty verification system. The excessive 20-step verification process is frustrating, and I urge the platform to address these technical difficulties promptly so I can enjoy the game without interruptions.

I have had my account for about 2 years. Recently, I faced issues logging in as I had to log out to fix a gameplay problem. However, after logging out and trying to log back in, I encountered repeated verification errors. Despite following the process correctly, I faced a temporary error message, requiring multiple attempts before gaining access to my account again. The next day, I encountered similar issues and had to go through excessive verification steps. Even after resetting my password, I continued facing login issues and found the amount of verifications required to be excessive. I urge for a fix to reduce the number of verifications needed, as I have a stable internet connection and believe there should be no reason for these persistent problems. I hope to regain access to my account smoothly and enjoy the game without further disruptions.

My account got hacked, and I'm unable to sign in again. The last game I played was "Adopt Me Gift Update." After checking my Xbox, where I linked my account, I noticed a boy avatar. When I tried to join a game, I received an error message stating that I couldn't play due to someone else using the account on a different device. I need assistance with retrieving my account. My username is Thiamine211, and my password is lovemysisters112.

I purchased a $25 Roblox gift card for my son to use on games, hoping to get [redacted] chips. However, when he tried to use it, $23 was deducted from the card, and he couldn't access the chips we paid for. Now, there is only $2 left on the card instead of the full $25. I am seeking a refund of the $23 if my son cannot use the chips we paid for. I want to ensure he receives what we paid for. I tried calling Roblox's customer service but was unable to speak to a live representative. I would appreciate prompt assistance regarding this matter. Thank you.

I purchased a $25.00 Roblox gift card for my son's birthday, hoping he could use it to get [redacted] chips. However, Roblox deducted the money from the card, leaving my son unable to access the chips. I still have the card, and I'm disappointed that my son didn't receive what I paid for. I am requesting a full refund for this unfair situation. I tried calling Roblox twice at [redacted], but the automated service wouldn't connect me to a customer service representative. I also emailed them twice without a response. This issue needs to be resolved promptly. Thank you.

Hi, I'm Insomniac Mob. While playing Lumber Tycoon 2, a player asked me for an axe, and when I stepped out of my base to give it to them, my entire base disappeared. When I tried to reload the game, I found myself reset with only one square of land. I had purchased a lot of land, had various axes, over a million dollars, received gifts from another player, and was setting up different wood sections in my base. Losing all this progress would be devastating as I've invested a lot of time into the game. I hope for assistance in resolving this issue. Thanks 😢😪

Dear Roblox Support, I am reaching out because I recently discovered that several of my items were stolen through the trade system, which was automatically approved without my consent. This resulted in a significant loss of items totaling thousands of robux. The user who acquired these items has had their account deleted, and I have not received any reimbursement or return of the items. I am truly disappointed by this situation, especially in a platform like Roblox that caters to a younger audience. I urgently need your prompt attention to this matter, as I am considering further action if a resolution is not provided. I kindly request two things: 1. A way to permanently disable trades on my account to protect my assets. 2. The return or refund of the items that were taken. You should be able to verify the transactions through your system logs, showing that I did not authorize them. Thank you for your time, and I anticipate a quick response to address this issue promptly. Sincerely, therightway

Hello, my username is nephophobic and unfortunately, I was hacked by MCPEOnyc. He promised to help me with getting a shirt, one that I don't know how to download or create. The shirt had offensive language on it. He tricked me into giving him my password by pretending to be my friend. He spent [redacted] robux on something foolish, logged me out, and altered my profile with a self-promoting message. He also set a pin to prevent me from fixing it. When questioned, he responded with a disrespectful answer in his own profile. I am upset and frustrated by this incident. I seek help to reveal the pin, report his account for suspension, and request a refund of my robux. It seems he has a history of these actions, which concerns me for his friends' safety. I appreciate your assistance. Goodbye.

I am encountering difficulties logging into my Roblox account, possibly due to recent inactivity. My username is grouchygummybear, and I have been a member since [redacted]. I find contacting Roblox challenging as waiting for their response is overwhelming, especially recalling my past experience with an unsolved issue a year or two ago. The system requires account verification for security reasons, prompting me to access an email I created in [redacted] when I was 8, currently inaccessible. Now in college, I use a different email, [redacted], but I am unable to retrieve messages. The account's password, "cole7778," is inspired by a friend from the game. I can provide any necessary information to resolve this matter and regain access to my account.

After playing a game, I woke up to find myself logged out of my account. It seems like someone hacked into my account, changed my password, and messed everything up. I am really worried because I have invested a lot of time and money into that account. If anyone has any information on how to recover it, please contact me. The account name is vangc0449.

I am feeling really upset about a user named "GlowingWaffles" who scammed me for [redacted] robux in a trading hangout. They tricked me into sending a trade through Discord. Please see the conversation below: RoseDesignerYesterday at 4:33 PM Done. Attachment: unknown www.roblox.com.har 7.62 MB Yes. GlowingWaffleYesterday at 4:33 PM Send me a trade with any limited item you want. RoseDesignerYesterday at 4:33 PM Seriously? Unbelievable! GlowingWaffleYesterday at 4:33 PM Yes, go ahead and send it. RoseDesignerYesterday at 4:35 PM Trade sent. GlowingWaffleYesterday at 4:35 PM Okay, let me check on Roblox. I kindly request for the user to be banned, and I also want my [redacted] robux refunded. Your attention to this matter is highly appreciated.

To the Roblox team, I am writing as a concerned mother (account: [redacted]) regarding my daughter, who goes by the username [barbbie123456], and an incident that occurred in "Welcome to Bloxburg." She was threatened by a Brazilian boy with the nickname [otaviogamer…[redacted]] (the exact numbers are uncertain). Despite reporting him for bullying, which was mild compared to the severe threats directed at my daughter and witnessed by me in the chat, I am deeply troubled. The boy, writing in Portuguese/Brazilian, menaced my daughter and our family, claiming to have the ability to track us down and harm us. He even boasted about having a group of hackers at his disposal to compromise my daughter's account. This behavior is abhorrent, and my daughter is understandably terrified. I urge you to take appropriate action, such as temporarily blocking him, given our current limitations to address this issue legally. As a platform for entertainment, Roblox should not tolerate such egregious conduct that fosters fear and harm. I look forward to hearing back from you. S.F.

Hello! Recently, I attempted to verify my phone number on Roblox under the username XxKawaiiKat5647xX. Due to a service outage, the verification text was not sent initially. After multiple attempts, when I finally received the code, I was unable to enter it since I was not on the correct page. Upon re-entering my information and trying to add my phone number again, I encountered an error message stating "too many attempts. Please try again later." Despite waiting a couple of hours and attempting various troubleshooting steps like restarting my browser and computer, as well as clearing my cookies, the issue persists. It has been over 4 hours now, and I am still unable to verify my phone number. I suspect this might be a glitch. Any assistance in resolving this matter promptly would be greatly appreciated as I believe verifying my phone number is crucial for enhancing the security of my account. Thank you!

Hello! I go by the username Emperor_Glorious on my account with the email ****************.com. Recently, someone impersonating a ROBLOX moderator contacted me regarding my limiteds, requesting proof of ownership due to their increased value. Following their instructions to enable 2-step verification, I found myself locked out of my account upon doing so. Despite being logged in on my phone, I disabled 2-step verification and regained access, changing my password immediately. However, during this time, the individual named Kudara swiftly traded away my limiteds such as Blizzard Beastmode, Radioactive Beastmode, Adurite Antlers, Legit Fedora, and more to an account named "accstorage1." I have tirelessly sought the Blizzard Beastmode for three years, only to obtain it briefly before losing it. I can provide evidence of the trades and the impersonation by Kudara, who referenced a supposed ROBLOX moderator named Kayla Cordula. I earnestly request assistance in retrieving my 55k+ worth of items either through a rollback or a ban on the perpetrator. Your prompt attention to this matter is greatly appreciated. Thank you for your help.

Hello, I am reaching out via email today expressing my interest in becoming a moderator for Roblox. I am fluent in three languages - English, French, and Spanish, making communication effortless for me. With the creation date of my account reflecting my long-term presence on the platform, I have earned numerous badges over time. I believe that Roblox is an exceptional platform full of joy and positivity, but unfortunately, there are individuals who diminish this experience. I would like to contribute by upholding the community standards outlined in the Roblox code. If given the opportunity, I would be grateful for the chance to maintain a positive environment for all users. Sincerely, Sofian Sebri (Username: Sofian3131)

In the Boku no Hero Academia game, someone was pretending to give away money in exchange for friend requests. They led me to an Obby in the game and asked for my password, which I knew was a scam. I promptly reported them, but later found out my account was deleted. I posted a video on YouTube under the name Music Dash, titled "Music Dash stick fight", explaining the situation. I also had an admin account in Natsu World Of Wonder, which was falsely linked to a scam. The original account was Natsu2nd, but now I had to create a new one, Natsu5th. I am seeking help to retrieve my original account. Thank you for your assistance. Sincerely, Natsu2nd.

Hello Roblox team, it's Natsu2nd here again. My account got deleted, and I received an email from you asking me to verify my email address to secure my Natsu5th account. I clicked on the verification link, but it only showed my deleted account. I'm unsure what to do next, so I would appreciate it if you could guide me on the next steps. Thank you. Best, Natsu2nd

While playing Trade Hangout, a user named ScarySpartan promised me [redacted] Robux in exchange for assistance. He requested my Discord, where he directed me to manipulate game files through Inspect Element. After following his instructions, I lost valuable limited items, including Sinister Branches, Super Happy Face, Sapphire Crystal Circlet, and Sailing Hat. Despite not changing my password, he blocked me and quickly traded the items. I have evidence, including screenshots, and observed the traded items in ScarySpartan's inventory. Notably, he claimed to be a scripter and a seasoned user of nine years. My username is MixedFeelingsss.

I have had an account on Roblox since [redacted]. Recently, when I tried to log in, it kept saying "invalid username or password." I tried changing my password multiple times to no avail. Strangely, when I checked from another account that I'm friends with, my account is still there and looks fine. I have even spent money on this account for Robux. I am confused as to why I can't access my account. I have not done anything inappropriate, and I am certain I have not made any mistakes with my username. I really need help figuring out what's wrong and restoring access to my account.

A few years back, while I was using ROBLOX, my account's email and password were altered without my knowledge. It seems another person accessed my account, tampered with my login credentials, and possibly changed my email. I had modified my password previously as I couldn't recall the original one and had safely stored the new one. Recently, when I tried to log in, my new password didn't work, and to my surprise, my ROBLOX avatar was different. Given the significant sum I invested in my account, I'm eager to regain access. If there's a way to assist in recovering my account or resetting my password, I would greatly appreciate it. My ROBLOX username is jazzyari1212.