ROBLOX Customer Service Issues

Hello, my name is Mansor, and my Roblox username is MANSOR12312. I have purchased $[redacted] worth of Robux twice or more using my mobile, which should give me 15k Robux with the Builder Club. However, now the amount I can purchase on mobile is only 11k, even with the Builder Club. I make purchases through my region's SIM service in Saudi Arabia called SAWA because I do not have a Visa or credit card from my region. I understand if you have reduced the purchase limit to prevent errors or bugs due to multiple purchases, but I kindly request you to increase the amount back to the original limit. I appreciate your prompt assistance. Thank you.

My friend recently experienced a hacking incident while playing Jailbreak. After accepting a friend request from a player called Pinecone_unicorn, it led to a scam game where she was asked to perform parkour and input her username and password to redeem ROBUX. Following this, she had difficulty logging back in and sought help online. Please assist my friend as I miss playing with her. My account is goldieplaysYT1 (password: [redacted]0 or alternatives: [redacted], [redacted]0).

Today, on July 15th, [redacted], I was finally able to log back into my Roblox account after struggling with a password issue. Upon logging in, I noticed that my avatar was wearing clothing that I did not purchase. Despite my initial confusion, I decided to play a game of Bloxburg. After about 30 minutes of gameplay, I took a short break and when I returned after 15-20 minutes, I encountered an error message (Error Code: [redacted]) prompting me to check my internet connection. Even after reconnecting as instructed, the issue persisted across various games, despite confirming my computer and internet were working fine. I reached out to my friends who also play Roblox, and they didn't experience the same problem. I'm unsure of what's causing this recurring issue, and any assistance or advice would be greatly appreciated.

I used to have an account named cutebunny8582 with a good amount of Robux. I had bought [redacted] Robux and now only have [redacted] remaining. However, I encountered an issue when I couldn't log in one day, even though I was certain I entered the correct password. It's important to me to regain access to my account, as I value it highly. Additionally, I had a strange experience with another player recently who made me feel uncomfortable while playing a game. I'm unsure if this person may have had any involvement in my login problem. I hope you can assist me in resolving this issue. Thank you for your help.

Hello! I recently encountered inappropriate behavior in a Bloxburg server less than 20 minutes ago. Some users were using offensive language despite being in a child-friendly environment. After kindly asking them to stop, they refused. Another player, Lion_dude12123, also joined me in requesting them to cease, but they persisted. One user even went as far as telling us to "Go die in a hole," with the username emilyegg2612. To prevent further incidents and protect younger members of the community, I urge you to address this issue with the users emilyegg2612, Mariah142 (who apologized later), and Drama_Llama009. Your attention to this matter is greatly appreciated. My username is pinkstampy if needed for reference.

In regards to the hacked account "globpoops," I will provide a detailed account of what occurred since I cannot reach my friend currently. This incident took place some time ago, likely in the winter or fall of this year, during the evening. I joined my friend who was upset while playing "Adopt Me!" I located her in the game and discovered that her account "globpoops" was present. Initially, I assumed she was in a dispute with her cousin, whose account is named "globpoops2," yet upon closer inspection, I realized it was not her cousin's account as it lacked the "2" at the end of the name. Upon inquiring, she explained that a person named Naomi 65, whom she had friended, was hacking her account. Since then, she has been unable to regain access to her account. She shared her gmail address for contact: [redacted] Any assistance in reclaiming the account "globpoops" would be greatly appreciated. Thank you! -Unicorn_donutsrule or [redacted]

I am experiencing trouble logging into my account Cookies_Butter because I have forgotten my password. When I tried the "forgot my password" option, it seems like my email and phone number are not associated with the account, even though I added them. I am unsure how to link my account with Facebook since I already created the account without using it. I am worried about losing my progress on ROBLOX, especially in games like Flee the Facility and Murder Mystery 2, as well as my friends list. If you have any suggestions on how to reset my password without starting over or if there is a way to retrieve it, I would greatly appreciate your help. I have provided my email for assistance. Thank you for your time.

Hello, I submitted a ticket (Ticket number: [redacted]1) concerning my son's login issues. Despite him entering the correct password, he can't access the account. When setting up the account, there was no valid email provided, and I can't remember adding mine either. Attempts to reset the password failed as the email is not verified on the account. I received a reply to retry the password reset tool, which I've already done. I was also asked to confirm the account holder's email, which I can't do as my son set it up and is unsure if he added an email. To verify ownership, I can provide the billing address, details of when I started paying for Builders Club, and the PayPal email used for purchases ([redacted]). I started paying for classic Builders Club around 5th-7th July. My son has maxed out his group joins and recently left some to join more. His avatar had a multicolored llama on its head for a long time. These details should suffice to prove I'm the parent and request a password reset sent to my email. We just want to access the account without this hassle. If the issue persists, I'll reconsider future payments. Contacting me directly for a human conversation to sort this out would be greatly appreciated. Thank you.

Hello, my 8-year-old daughter's account has been hacked, and we are unable to access the account or change the password. The account name is Maddy2509, and I am her father, Simon. I have tried contacting your support team with no response. We can't recall the email address linked to the account, and the phone number associated with it doesn't allow us to reset the password. I have made purchases with my bank details for Robux on her account previously. It's distressing for my daughter, who is only 8 years old, to have someone else using her account. Please reach out to me via phone for further necessary details. Thank you. My email is [redacted] and my mobile number is [redacted]. It's urgent that we resolve this situation promptly. Thank you, Simon.

Hello Roblox Co., I am reaching out regarding my account that may have been banned. Today, July 17, [redacted], I took a break from other activities and wanted to play on Roblox. However, when I logged in with my account, GojiraFan_09, I was greeted with a message saying “No Internet Connection”. I checked my WiFi connection and refreshed several times but still faced the same issue. Upon accessing my profile, it displayed “Account Terminated”. Shocked, I contacted my brother to discuss it. We are certain that no hacking activities were involved in my account. If my account remains banned, I will have to create a new one, making it the fifth account. I have invested a significant amount of money in the game, and it would be disappointing to lose it all. Kindly consider unbanning my account.

I attempted to acquire Robux online from individuals, which turned out to be a bad decision. A person approached me offering Robux, and eager to obtain them, I agreed. He asked me to join his game, so I did. Once in the game, he thanked me, and suddenly I was kicked out of Roblox. When I tried to log back in, my saved password didn't work. I suspected that I was hacked. I had my sister check on her phone, and when I logged in, the guy had gone offline and I was mysteriously logged out. I have invested a considerable amount of money and reached high levels in games on Roblox. I kindly request assistance in reclaiming my account.

Yesterday, I purchased Robux for my daughter to enjoy, but today she complained that someone had taken some of them. Looking at her Transactions log, I saw a shirt listed for [redacted] Robux. When I clicked on the shirt, it was actually priced at only 5 Robux, indicating a possible scam. This situation has made me very upset as I may need to buy her more Robux now. I would appreciate a refund or the missing Robux added back to her account. Thank you.

Dear Roblox, I am unable to access my account on Roblox using my Chromebook. I recently changed my password and made sure to remember it, but when I tried to log in on my little brother's tablet, it wouldn't accept my password. I realized that my password, which is normally an 8-digit number, was showing as a 7-digit number on my Chromebook. Despite multiple attempts to log in and reset my password, I received an error message stating "Too many attempts. Please try again later." I need help recovering my account, as I have put a lot of effort into "OPREWARDS" to earn robux. I have not purchased any robux because my parents are cautious due to my dad's account being hacked after buying a Minecraft game. Please assist me in regaining access to my account. Username: NanahLena

Regarding my previous post, I want to bring to your attention the issue of a hacker named Crimson_V3NOM in Roblox. He has been causing trouble by exploiting the game in Super Power Training Simulator and intimidating players like GeneralCarnage666. He claims immunity to bans due to a paid exploit. I urge Roblox to address this hacker problem promptly to maintain the integrity of the game. Implementing measures like kicking out hackers from the game (except for legit admins) would vastly improve the gaming experience for everyone. While I personally doubt any direct threat from Crimson, taking actions such as a temporary or permanent ban would prevent further disruptions. Thank you for your attention to this matter, Roblox team.

I need assistance with my Roblox group. The previous name, "Pain for Pleasure," was mistakenly content deleted. This Japanese phrase was explained in the group description as an old adage signifying that achievements require hard work or sacrifice. Despite no infringement or malicious intent, the name deletion occurred. Multiple aspects of the group were moderated without a clear explanation, yet only the name removal impacted its identity. The absence of a warning was unfair, leading to a decline in the group's activity. I am requesting a prompt response and a potential name change to revive the group. Your urgency in resolving this matter is greatly appreciated.

I think I created this account in [redacted]. The account name is deeadiy (with an uppercase i to appear as deeadLy). I shared my password with my boyfriend, and shortly after, he changed it, locking me out. Despite denying access, he continued to use items I purchased. I can provide my previous PayPal details and evidence of ownership. I communicated with the alleged hacker named Alex, who shared a new Discord account but never responded. I suspect my boyfriend is behind this and wish to regain control of my account.

Hello Roblox team, I'm a dedicated fan of your game, and at 11 years old, please excuse any spelling errors. I spend a lot of time playing Roblox under the account name Real_IoPlayz. Recently, I've been helping my friend with the account XxMighty_DemonxX as he's unwell. I encountered a problem trying to access my account peacefully. Only Noa was able to log in successfully. I managed to regain access after pleading for help, but I now want to secure my account by changing the email and password to mine. Unfortunately, my friend was able to regain access and change the password in the past, even with two-step verification in place. I'm seeking assistance to prevent this from happening again as I wish to allow my friend access without the ability to change the password. Is this something that can be addressed? Thank you for your help.

I believe "UNICORNSWEET090" should be banned from Bloxburg. While playing, they asked to be friends, and when I accepted, I got kicked off my account. Later, I received a message asking me to reset my password, which I did not initiate. After trying to log in and failing, I checked through my sister's account and saw "UNICORNSWEET090" in my house, claiming ownership. Despite providing my phone number and email for help, I have received no response from support. Thank you.

While playing Bloxburg, as I was near Pizza Planet, I encountered another player, sistersquad1234. This person initiated a conversation, but suddenly my in-game money dropped from 78k to 0. They claimed to have hacked me, taking all my Bloxburg funds. Promising to return the money and triple it as an apology, they lingered briefly before exiting the game, leaving with my currency.

As a parent of two children with Builders Club, I have noticed a continuous reduction in the amount of Robux they receive for the prices I pay. Working hard for my income, I already spend a lot on the game. If the amounts for $4.99 and $9.99 packages keep decreasing, I will ban the game in my household and remove Builders Club. The previous rates of 1,[redacted] Robux for $9.99 and [redacted] Robux for $4.99 were fair, but now they have been reduced to [redacted] and [redacted] respectively. Any further decreases will result in us no longer using the service. Many parents I've spoken to have also complained. Please return the Robux amounts to their previous levels before you lose a lot of your customer base – parents who fund the game. It's important to consider our contributions. Please reconsider your pricing strategy. Sincerely, A frustrated parent