ROBLOX Customer Service Issues

I was unfriending some people because I realized I had too many friends and needed to trim down the list. However, when I tried to play a game, I discovered that I was logged out of all my devices, and someone had changed my account recovery email and password. Unfortunately, I couldn't recover it using my phone, as it was missing. My account username is LittleRayna9734, and I have no way to access it now. I'm reaching out for help to regain access to my account as I don't know how to hack. If someone can assist in changing the password back to Rayna7890 and notify me when it's done, I would greatly appreciate it. I've also informed my mom about the situation since she has my missing phone.

Hello, I need to report an incident in "Flee The Facility" involving a player named "RYKUshimi_gami" and my Roblox username is "monkeyxoxo3464". I was at the trading post when "RYKUshimi_gami" tricked me into trading valuable items under false pretenses. I traded my 2nd Anniversary hammer, gem stone, Dark Bone Crusher hammer, and Lucky Top Hat hammer. Despite adding the items to the trade, she didn't accept and left the game, essentially scamming me. When I confronted her later, she denied it and refused to return my items. I observed her dancing with other players on the roof of the trading post. I'm requesting assistance in getting my items back and preventing any future scams from "RYKUshimi_gami". Thank you for your help.

Today, when I tried to log into my account on my PC, I realized my password was not working. I searched for my account and noticed that my avatar was wearing a different outfit. I'm concerned because I recently purchased TBC for three months and sold about 35k worth of collectibles. I had around 24k left after buying items at the midnight festival. Additionally, I discovered that my second account, OAOCobra, which is part of my MisFits Clothing group, was missing its Robux and appeared to be ownerless. When I checked my Tylermoney account's group, it was a new group that I did not recognize. It seems clear to me that my accounts have been hacked. I take my account security seriously and regularly update it to ensure everything is in order for the developer exchange.

Here's what happened: I was on the "High School Life" fans site reading comments when a user posted a link to a game called "Awards." I played the game, entered my information but it didn't work. When I tried to log back in, it said my password was incorrect. Today, the game is deleted, and I can't access my account. It even claims my account was not verified, though I received the verification email. I just want to recover my password for my Roblox account "zombiekillerready123." My password was "iloveroblox," and I have purchased many game passes on this account. Please help.

Today when I tried to access my account on my PC, my password didn't work. Upon searching for my account, I noticed it had a different outfit than the last time I checked. This concerns me because recently I purchased TBC for 3 months and sold about 35k worth of collectibles, leaving me with around 24k after making purchases at the midnight festival. When I logged into my second account, OAOCobra, which is part of the MisFits Clothing group, I realized that all the Robux was missing, the group had no owner, and my Tylermoney account's group was unfamiliar to me. This appears to be a hacking incident as I haven't shared my password with anyone, not even my brother. I recently updated my account's security to align with the developer exchange and am puzzled by this unauthorized access.

Hello, I am reaching out about my son, Sri Ram's account. The account was created by my estranged wife, against whom there is a Domestic Violence Restraining Order in place. Unfortunately, there have been incidents of inappropriate behavior towards Sri Ram, which are currently under investigation by the authorities in Perth, Australia. We suspect that the password was changed maliciously by his mother. Sri Ram has worked diligently on his account for months, making significant progress, but now he is devastated and in tears due to this issue. I attempted to reset the password using different methods like email, Facebook, and phone number, but have not been successful in receiving any reset codes. I kindly request your assistance in resolving this matter promptly, as Sri Ram, who is only 11 years old, is extremely upset. His account username is Ironbaby08. Thank you for your help.

My daughter's Roblox account was hacked on July 13th. Recently, when my other daughter tried to contact the hacked account, someone else was responding. Unauthorized charges for Robux were made on my card, totaling $[redacted], which I did not approve. I use an employment card for my pay every Friday, and I started noticing issues with it not working consistently, suspecting a faulty magnetic strip. When I requested a list of transactions and a new card, I discovered multiple charges from Roblox, amounting to $[redacted]. This situation is unacceptable, and I urgently need assistance to resolve this matter. As a single mother of three without child support, this unauthorized activity puts my car payment at risk. Your prompt help is greatly appreciated.

My account, Yaxkuza, was hacked while I was playing, around 4:00 AM after closing the game. The hacker seemingly changed both my password and possibly the associated email to a fake one. Unfortunately, my phone number was not linked to the account. To reach me, here is my phone number: [redacted]. You can also contact me through the following email addresses: [redacted] and [redacted] This incident has jeopardized all my progress in the game, and I am quite worried about losing it. I hope to recover my account soon.

I recently experienced a scam involving my account. While I was at work, my little sister accessed my phone to play a game. Upon returning, she mentioned she had acquired robux for me. I initially brushed it off since I already had robux and was engaged in a conversation with a friend. However, as I refreshed the page to prevent it from freezing, I was prompted to log back in. Surprisingly, the password was not recognized. After several attempts, I realized my account was hacked. I am uncertain if my [redacted] robux are still intact, as my sister may have used them. Feeling upset, I am seeking assistance to resolve this issue as I am unsure who compromised my account. Can you provide any guidance on this matter?

My Roblox username is Rameman125. I was hacked and I'd like to share how it happened. I wanted to try something new in the game and came across an offer for free Robux. After completing it, I was supposed to receive the Robux within 12 hours. However, I never received them. I've been seeking assistance for three days without any luck. I've had this account since March [redacted], but now in July [redacted], I feel disheartened that I can't access it. I've created a new account in the meantime, but I truly wish to retrieve my old one. Searching my name online shows no results, but when I input my Roblox username, it just displays a hash sign. I'm certain I was hacked as I've tried to recover my account details without success. I suspect the hacker changed my password, email, and phone number. I kindly request help in recovering my account as losing it would be devastating. Thank you for reading my lengthy message.

Hello ROBLOX support team, I need to report a hacked account named "moonwolf_elizabeth". My friend, who owns the account, may have also reached out to you. The hacker claims a friend gave them the account but we want it deleted. The situation has caused confusion between our friends on the new account. Additionally, the hacker is being disrespectful, using foul language towards us. Despite our attempts to report the issue, the account remains unchanged with a new password. Just to note, the old password was "[redacted]". I appreciate your prompt assistance in resolving this matter. Thank you for your attention, and I look forward to your response.

Hello, this is matoer1. I want to ensure I am not blocked by sending this again. A player in "Super Power Training Simulator" was causing issues by spamming fireballs, and I recorded this behavior. When confronted, he falsely accused me of threatening him, although he stated he sent screenshots to you. He has a history of blocking users. I have reached out to ROBLOX support but wanted to inform you as well, as I have invested significantly in ROBLOX. The player's username is likely DutchBoy. I am willing to provide evidence if needed. Thank you for addressing this matter. Best regards, Matoer1. My new email address is [redacted]

My account has been compromised, and I am seeking assistance to regain access to it as soon as possible. I have invested a significant amount of money and time into this account, and I would deeply appreciate any help you can provide. Please contact me promptly for any necessary verification, as I am eager to resolve this issue. The account in question is under the name jsoileau399. Your help in recovering it would mean a lot to me. Thank you.

I am a frustrated father as my daughter's accounts have been hacked twice by a person using the name "iiGOD_KURT" among other aliases. This individual targeted my daughters' accounts, "Therealhelena12t" and "itseeveevelove," due to a dispute about obtaining an OBC account and money. I am exhausted by hackers and scammers interfering with what should be a safe, family-friendly gaming environment. Please address this issue promptly to prevent further unauthorized access. I am prepared to escalate this matter if necessary. I have shared my contact information via email. Thank you for your attention to this urgent matter.

Hello, I am writing to inquire about unauthorized charges made to my account. On Sunday, July 14th, I made a purchase for a Roblox add-on pack for $6.99 using PayPal. However, upon checking my bank statement, I discovered three additional unauthorized transactions for Roblox: two for $6.99 and one for $28.99. The code on my statement next to Roblox reads [redacted] US. I did not authorize or make these additional purchases and have already contacted PayPal. I will also be reaching out to my financial institution to address this matter. I am seeking an explanation for these charges and request that the funds be refunded to my credit card. Thank you, Sandii J.

Hello Roblox team, I wanted to share my experience playing your game, which has been a big part of my daily routine for years. I recently encountered an issue while playing one of my favorite games within Roblox. Some players accused me of using "god moding" based on a reference in my bio. The term in question, "Legend Mode" and "God Mode," are simply names of two modes in a role-playing scenario I enjoy. I use the term "Fury Mode" across all those modes inspired by Toothless from How To Train Your Dragon. Although I attempted to clarify the situation, they persist with trying to vote kick me. I can't afford to be kicked out of the game after nearly losing progress due to a virus previously. I hope you can reach out, as I value my experience on your platform.

My Roblox account, Ivy_green9747, has been hacked. I reached out to The Roblox Team, but they haven't been very helpful (no offense Roblox). The issue began when I acquired Robux on 7/6/19, and I noticed changes to my avatar. I changed my password the next day from "namukhur" to "namukhurt," not realizing it wasn't secure. Shortly after, I was logged out of my account and couldn't log back in. I contacted Roblox, but their response was vague. I hope they can find the hacker and restore my account promptly. Thank you for your assistance. Ivy_green9747.

My account was compromised, and the hacker changed the associated Gmail and verified it. Subsequently, they added a PIN, preventing me from reverting the email. I verified that the Gmail did not match any owned by me or my family. Recently, they changed the password, completely locking me out. I've had this account for 6 years and invested a lot of time and money into it. I've reached out to ROBLOX multiple times, but their responses are unhelpful automated emails. I possess evidence linking me to the original Gmail used to create the account, proving my ownership. Despite providing evidence, ROBLOX has not been responsive, which is disheartening. I fear they may not prioritize resolving my issue, even with substantial proof. I'm feeling lost and unsure of what steps to take next.

This is my first time playing Roblox and I was in a game with my brother when a player named BiggyBayah offered me free Robux. I accepted since I was new and didn't realize it was a scam. After completing his obby and giving my password, he told me to log out and back in, but I couldn't access my account afterward. My username is PG_CreamyStickyPuff and my password is NARUTO4LIFE. I'm devastated that my account was hacked. Please assist me in banning BiggyBayah and recovering my account. I've lost all my items, progress, and friends, and I desperately need help to regain access.

My daughter is having trouble accessing her Roblox account as she forgot her password. When trying to reset it, we noticed that there is no phone number or email associated with her account on her phone, which is the only device she's currently logged into. We are trying to set up her account on another device, but we are unable to recover the password without an email or phone number linked to it. Her username is 123kgolden, her email is [redacted], and her phone number is [redacted]. We are unsure how to proceed in fixing this issue, and creating a new account is not an option as she will lose all her saved data and "Robux." Any assistance in resolving this matter would be greatly appreciated. - Regards, Ty Golden