ROBLOX Customer Service Issues

I'm wondering why my account was deleted. I've had it since [redacted] and have invested a significant amount of money in it. What's more concerning is that all the assets I've created for my game have been lost. The reason provided for the deactivation was disputed or unauthorized charges related to buying robux with prepaid Visa cards. I'd like to request the reinstatement of my account without the recently purchased robux, so we can address the claims separately. My account holds more value to me than the robux. The account name is vastqud. Thank you.

I had [redacted] Robux and purchased a private server for my friends and me. However, there was a bug preventing them from joining, so I edited the information to send invites. When I tried playing with other friends in person, they also couldn't join, and I had to edit it again, each time deducting 20 Robux, totalling [redacted] Robux lost. This deduction was unexpected as I have used private servers before and edited them without losing this amount before. The only previous deduction was due to a monthly payment I wasn't aware of. I would appreciate assistance in resolving this issue and getting my Robux back. My username is "whyshypuppy," password "nalanala," and email is "[redacted]" Best wishes, Meka.

I sincerely apologize, Roblox. I am deeply sorry for any trouble I may have caused. I am desperate to have my account reinstated as I miss playing Bloxburg dearly. My absence from the game has affected my friendships, and I face challenges with bullying at school. I have even sought therapy due to my struggles. My heartfelt wish is to have my account restored so I can revisit the joyous memories of Bloxburg. It would be wonderful if there was a feature to transfer items between accounts. I harbor no ill feelings; in fact, I hold a great fondness for your platform. I am willing to offer my assistance, such as monitoring servers, to demonstrate my dedication. Regardless of my lack of Robux or resources, I am committed to resolving this matter. Please consider granting me another opportunity to return to Bloxburg. Your support would mean the world to me. Thank you for your time, and I remain hopeful to resolve this situation positively. Wishing you a pleasant day, Roblox. ♡♡♡♡

I am having trouble logging into my Roblox account. I forgot to link my mom's email to it. When I attempt to log in, it tells me the username or password is incorrect. I really just want to continue enjoying Roblox. Can anyone advise me on how to recover my account? I need help retrieving the original email or phone number associated with the account since I cannot recall my password. My Roblox username is Ilovesweetpickles. Can Roblox assist me in regaining access to my account? Thank you.

Dear Roblox Team, I am writing to report an incident where my account, Ayanoashi230, has been compromised. It happened after playing a game named "Obby Of Rewards" promising Robux within 48 hours. Upon completing the game and logging out, I realized all my Robux, around 50,[redacted], were missing. Despite reaching out through the app without any response, I remain hopeful for a resolution. My account shows purchases I didn't make, upsetting my mom as well. I would appreciate your assistance in restoring my lost Robux to avoid further escalation. Sincerely, Janaya Holmes

Hello, I am uncertain where to direct this inquiry, but I hope this email is suitable for my query. I have been on Roblox for nearly a decade with my account established in [redacted] when I was just 10 years old. Over the years, I've observed Roblox lacking the option for users to delete created items like shirts, pants, and decals without admin intervention. I kindly request if a Roblox moderator/admin could assist in deleting all my past creations on Roblox, specifically clothes (shirts, pants, t-shirts), and decals. These were made when I was much younger, and I have since matured. I am content with retaining my places/games on the platform. I apologize if this email is not the appropriate channel for such requests; I am uncertain where to address my concerns. Thank you for your attention. Roblox Username: hiper1010

I believe my Roblox account has been hacked. I noticed suspicious activity when a player repeatedly logged me out and somehow got me banned for something I didn't do. This player, whose username begins with "fishmater," has been causing trouble since we became friends. I haven't used the account for five days, so it couldn't have been me getting banned. I plan to change my password to secure the account. Please, can you unban my account with the username Robloxmasterzxhd promptly? It has been two days already, and the issue remains unresolved. Kindly update my email to [redacted] as I am unable to do so while banned. Thank you for your help.

Hello, recently my son mentioned he couldn't access his account, greatly frustrating me as I pay for his builder's club subscription. He's been using the account for a long time and has invested a significant amount of money into it. The issue arose when he changed his Roblox age to 7 years old, causing his account to be disconnected from the reset password option. This has occurred multiple times recently, and he mentioned that the two-step security has also disconnected his email. I urge Roblox to have a system in place to prevent such incidents. Your prompt attention to this matter is appreciated. Thank you. Sincerely, (D) Guardian of (A)

I'm still experiencing the same issue and am extremely frustrated. My daughter is upset because she can't use your website until this is fixed. I have tried reaching out multiple times via email and phone calls, but the problem remains unresolved. The callbacks I receive are at inconvenient times, making it challenging to connect with customer service. In the past, I could speak to a person over the phone, but now it seems all communication is routed through chat boxes or emails, which is inconvenient. Please address this issue promptly before losing valued customers.

I had an argument with my friend recently. A few days ago, feeling I could trust him as my childhood best friend, I shared my account details with him. To my surprise, he placed a pin on my account without my consent. I am unable to change my password or update any information without this pin. A reset of my account, Ech0Backup, would be greatly appreciated. If any additional information is required, such as the account details of the individual who set the pin, please contact me via email.

My best friend, xxAaIiyah, recently had her account terminated. I strongly disagree with the reasons provided for the termination, citing unauthorized/disputed charges. I can assure you that she did not engage in any such activity. We spent the day playing games together, during which she may have purchased Robux from Roblox before logging off for the night. The next day, when we tried to access a game to play together, she discovered her account had been terminated. We are both upset and seek clarification on this matter. We kindly request an accurate explanation for the termination, assistance in restoring her account, and allowing her to return to Roblox under xxAaIiyah. Thank you for your attention to this issue. Sincerely, xCaiIynn (For any correspondence with xxAaIiyah, please contact me via email. Thank you.)

In [redacted], I joined Roblox with the username "Gainsareeverything" which was originally "Punisher1528." Recently, while playing, I was contacted by someone claiming to be from Roblox support regarding an issue with my friend wearing my "dominus aureus" item. I was misled into clicking a link to confirm my email which resulted in me being keylogged. As a long-time player since [redacted], this has been a heartbreaking experience. Considering I just started university and have invested a significant amount in Roblox, losing my items is devastating. I am willing to provide proof of my transactions, address, and PayPal details to regain access to my account. Retrieving my items would mean a lot to me and restore my trust in the platform. I hope for assistance in recovering my account to avoid such scams in the future.

My Roblox account GEARFORROBLOX has been hacked, and someone changed my password. The email linked to it was [redacted], and my phone number was [redacted], but it might have been changed to [redacted]. Please assist me in recovering my account that is still active. I am trying to identify who is responsible for this and retrieve my account. Please contact me at [redacted] promptly. I need urgent help. I am distraught as I used to play Bee Swarm every day and now I can't access my account. Kindly investigate and help me regain access. Your prompt assistance is greatly appreciated. Thank you.

I am currently unable to make phone calls as my phone is broken. I wanted to report an issue with my account on Roblox. The game frequently glitches, forcing me to delete and reinstall it. I cherish playing this game and participating in various activities. However, the constant technical difficulties are starting to frustrate me. I have tried troubleshooting on my own by researching and attempting to resolve the problems with coding. Unfortunately, nothing seems to work. If you could provide some guidance or assistance, I would greatly appreciate it. For further details, please contact me via email. I apologize for any inconvenience this may cause and thank you in advance for your help.

My account was hacked, and I believe the email address associated with it has been changed. My nickname is "oxboxowycylynder88" and the email used to be "[redacted]" I am seeking help to regain access to my account. I was playing RPG World when suddenly I couldn't log back in. I've tried all possible methods, including contacting Roblox on Twitter, without success. This is distressing for me and my sister as she has lost her playing companion. My account was personalized with a penguin package and event items which had sentimental value. I kindly request assistance in recovering my account. Here is a link to one of my YouTube videos: [redacted]. Additionally, here are some videos from my friends where I was featured: [redacted], [redacted]. It is important for me to retrieve my account rather than create a new one.

I encountered a problem with a free robux game on Roblox. Following instructions, I joined a group and input my password to receive robux. Shortly after, I was unexpectedly logged out and couldn't regain access to my account, username: Noahhonest. I was quite young at the time of the incident. I'd greatly appreciate assistance in recovering my account. In the event restoration isn't possible, compensation in the form of either money or robux is warranted. The account had accumulated thirteen robux in the last year. If transferring them to my other account, the username being theguynamenoah, is feasible, that would suffice. It's essential to note the hacked account had Turbo Builders Club (TBC). Assistance in resolving this matter would be invaluable.

Hello, my username is PrincessMalee23. While playing on Bloxburg, a player named melikawaii10 or possibly angelfiy, along with their friends, hacked into my account. I am requesting assistance to regain access to my account. I did not make any purchases in the game. In the chat, it was mentioned that all they needed was my username. As a result of this breach, my Robux balance has decreased from [redacted] to [redacted], with 6 Robux missing. I find this situation deeply unsettling and would appreciate your help in resolving this matter promptly.

Hello, I currently use the player username Toni_Clay, previously it was Yoni49 but I changed it. Back in [redacted], I created my first Roblox account as Yoni46, then made another as Yoni45 because I forgot the password for the first one but managed to recover it. On December 26, [redacted], my account was hacked due to using an unsecured wifi connection. The hacker spent all my tix and attempted to steal the account by changing the password. Even after I changed the password in [redacted], I got hacked again; this time, the hacker changed the email associated with the account, preventing me from regaining access. Before being hacked, I noticed the hacker asking for robux/tix and the account had been donating all my tix to a group. After being hacked the second time, my account was joined to another group giving away robux. I am wondering if there is any way to transfer the inventory, items, and hats from my old account to my current account, as I have invested in Builders Club, robux, and limited items on my current one. In case you need them, here are the links to the hacker's profile and the groups involved.

"I've been unable to access ROBLOX for the past 3-4 months. Despite multiple attempts to contact support via email, I keep receiving repetitive responses. Joining a game takes around [redacted]-[redacted] tries, which is frustrating. This issue occurs across all games and accounts on PC, even after following troubleshooting steps. Some days are better than others, where I can join with just one try, but if my brother logs in, errors occur. Both my brother and I have enjoyed ROBLOX for 4 years and I really need assistance to resolve this so I can enjoy the game as I used to. The error code ([redacted]) keeps popping up. Please help me out. Thank you!"

Hello Roblox Team, I am Janaya Holmes, a 13-year-old player with the username Ayanoashi230. I recently got hacked while playing "Obby of Rewards," expecting to receive Robux in 48 hours. Everything seemed fine until I checked my account and noticed all my 50,[redacted] Robux were gone. Despite emailing through the Roblox app about a recent hacking incident, I received no response. My account shows purchases I did not make, prompting my mom to question the security measures in place. I urge Roblox to return my 50,[redacted] Robux to rectify this situation promptly. Thank you, Janaya Holmes