ROBLOX Customer Service Issues

I suspect I might have fallen for a potential scam and seek clarification if Crxioum and modoveex are affiliated with your team. I received a message claiming my account was compromised, which I believed was untrue. After contacting Crxioum through Discord, I shared my screen to address the situation and validated my innocence. Following instructions, I contacted roblox support regarding limited items allegedly removed by a person named Cheryl (modoveex), leaving me with only a couple of unfamiliar limited items. I was assured by Crxioum that I would receive my original items back with different serial numbers within three business days. Additionally, Crxioum claimed to be a reporter for roblox mods, while modoveex was introduced as a head admin for roblox.

It has been a year since my account was disabled. Despite reaching out via email, I was informed that I was banned for a valid reason. The situation arose when someone gained unauthorized access to my credit card details, leading to the need to replace the cards. When my parent contacted support to report the hacking, my account was banned without a full understanding of the circumstances, as she requested a refund. I acknowledge the situation may seem self-centered, but the loss of my account has been a significant inconvenience for me over the past year. The account held items purchased with hard-earned money, and starting anew has not been easy. My new account lacks the progress and items I had before. I assure you that I did not engage in inappropriate behavior such as trolling or online dating that would warrant a ban. I kindly request a review of my case, considering the unique circumstances. Your understanding and potential reconsideration would mean a lot to me. Username: SkinnyCandygirl20.

I realized my account has been inactive for about a year. When I reached out via email, I was informed that my account was permanently banned for seemingly valid reasons. The situation stemmed from someone hacking into my account and having access to my credit card details, which resulted in us having to get new cards. Upon discovering the hack, my parent contacted the company to report the issue. However, the immediate response was to ban my account without a full understanding of the circumstances, seemingly prompted by my parent's request for a refund. While I understand the need for caution, I have genuinely missed my account for almost a year. I had invested my hard-earned money into it, and starting anew has been disheartening. Although I acknowledge this may be an uncommon situation, I humbly request a review considering I have not engaged in inappropriate activities like trolling or online dating that would warrant a ban. Your understanding and potential reconsideration would mean a lot to me. Username: SkinnyCandygirl20.

I played "Welcome to Bloxburg" to build a house, and while building, I accidentally left the game and encountered a message saying my account was deleted. I am seeking help to recover it. My account has been hacked several times by my childhood friend, Annabella1367, leading to a year-long dispute. I simply want to enjoy playing Roblox without these issues. I have invested a lot of time and money into the game, and it's important to me. I hope to have my account restored. I am a 13-year-old boy, and my username is FluffyBlurry. Kindly consider banning Annabella1367 and restoring my access to the game. Thank you for your assistance.

I encountered WhoseJoosh at a trade hangout and accepted his friend request. He offered to trade me Super Super Happy Face, Blizzard Beast Mode, and 81 Robux for my Playful Vampire. I'm not very experienced with trading and was worried about being scammed. Despite my caution, after checking the trade thoroughly, I accepted it as he seemed friendly and generous. Unfortunately, I ended up being scammed; none of the promised items were received. He feigned ignorance and then unfriended me. The trade status reads "Rejected due to error", but I am unsure of what this means. It's disheartening to be a victim of scams like this. Kindly reach out via email for more assistance. Thank you.

A friend named "Gryffindor1Fortniter" who lives nearby has caused trouble by using the writer's iPad for Adopt Me activities without permission, resulting in items being traded without consent. There seems to be a history of similar incidents with this person, including disruptions on TikTok. The writer is firm that the friend Isabella is behind these issues, despite denials. The writer insists on resolving the situation with a warning for Isabella and the return of the lost items in Adopt Me. The writer acknowledges being 9 years old and apologizes for any inconvenience caused by their request for assistance.

Hello Roblox team, I am reaching out because I am encountering several issues. My Roblox username is cali181818. Firstly, one of my accounts, with the username [redacted], seems to have been hacked by someone named AllenKhoi. I would appreciate any assistance in retrieving that account. Secondly, my cousin gave me a gift card that I tried to redeem, but it didn't work. I would be grateful for your help in resolving this issue. Thirdly, I am interested in learning how to code on Roblox using a computer. I aspire to create successful games and increase my visibility. Would it be possible to expand coding capabilities to mobile platforms as well? Lastly, my friend's account, Angel_Beats, was also hacked. We have been real-life friends for a long time, and I wish to have his account restored to him. If the hacker has changed the email associated with the account, please assist in recovering it. Once his account is retrieved, kindly send the details to me, so I can pass it on to him in person. He is hesitant to start over and would like to continue from where he left off. Thank you for addressing these concerns. Sincerely, Cali181818

First and foremost, I want to clarify that I did not violate any rules. I developed a game linked to the image provided as a means to combat scamming. The game was designed to educate players about the risks associated with joining schemes promising free robux. It's unfortunate that my efforts to assist others have led to this situation. My intention was to create awareness and prevent people from falling victim to scams. I apologize for the lengthy explanation, for further details, reach out to my alternative email address at [redacted] While playing a game, I observed someone falling prey to a scam in the chat. This prompted me to take action. I devised a plan to lure unsuspecting users with the offer of free robux, guide them through a parkour challenge within the game, and ultimately teleport them to another game. In this secondary game, informational messages would be displayed on the walls to discourage participation in such deceptive schemes. Despite the somewhat unconventional approach, I kindly request a review of my account before any action is taken.

Hello Roblox team, I am hoping to request a refund for all purchases made on my account Aubrella and have the Robux transferred to my new account, Michaelzits123. Playing as Aubrella has been challenging due to my mental health issues, causing me distress and sadness. I am aware that mental health is a serious matter, and I believe this change will greatly benefit my well-being in the game. If this request is possible, I would greatly appreciate your assistance in resetting my gaming experience. I can provide further details or passwords if needed. Thank you for considering my request. Sincerely, Michaelzits123

Hello, I created my account 13 years ago when I was a child. I am struggling to access it now since I can't recall the login details associated with my mother's old email. While I remember the username, the password and email are a mystery. About a year ago, I logged into Roblox on my Xbox but cannot remember the pertinent information now. I've been attempting to access my old account for several days. Is there any way to resolve this? Thank you for your assistance.

Thirteen years ago, I created my Roblox account when I was a child. Unfortunately, I can no longer recall my login details as it was associated with my mother's email and password. I recently accessed the account on Xbox but found it empty except for the username. Reuniting with my old account is important to me because it holds many memories, old friends, and favorite maps. I would prefer to retrieve my original account from when I was six rather than creating a new one.

While playing Roblox, my son redeemed Easter cards and attempted to purchase eggs in the game "Toytale RP" by GiantMilkDud. Although the game displayed an error message stating his account was not charged after three attempts, upon exiting the game, his account was charged without receiving the eggs. I'm seeking assistance to either refund the Robux or obtain the eggs for him.

Hello, I recently bought R$[redacted] Robux for £8.99 and subscribed to the monthly Classic Builders Club for £4.99 through Paypal on 21/04/[redacted] for my son. After joining the club, he received an additional R$[redacted], totaling R$1,[redacted] in his account. Unfortunately, while trying to purchase 1,[redacted] diamonds in the game "Elemental Battlegrounds" using the R$1,[redacted], there was an error, and the transaction failed. Upon restarting the game, all the newly purchased Robux vanished, and he did not receive any diamonds. Despite still being a member of the Classic Builders Club, all the Robux and diamonds are gone, leaving him quite disappointed. Please, I would appreciate assistance in resolving this matter. Thank you, Lindee

While my daughter was playing Roblox and having fun role-playing with a friend on the iPad, the game abruptly kicked her out to the desktop screen. Once she re-entered Roblox, it prompted her to log in again. However, when she tried to sign in, it kept telling her that the username/password was incorrect and would not allow her to proceed. The account was created without an email, and since we are currently overseas, we are using a different mobile number from our usual one. Your assistance in resolving this issue would be greatly appreciated. Thank you. L.

My son accidentally made three Robux purchases totaling $20 on my phone without my knowledge. As a struggling single mom, I cannot afford this expense. I kindly request Roblox to refund the charges. You can reach me via email at [redacted], phone number [redacted], and the username is ghgyfyuu. The refunds pertain to one purchase of $9.99 and two purchases of $4.99 each. Thank you.

I have contacted customer support multiple times regarding my missing Robux. After purchasing Robux to spend on Royale High Diamonds, there was an issue where the purchase failed but still deducted the funds. This occurred with both a $50 and a $24 purchase. I am extremely disappointed as this was all Easter money. I am eager to have my Robux reinstated. It is frustrating that only automated responses have been received, and I am hopeful that a human representative can resolve this quickly. I have already emailed copies of the receipts my father received to verify the purchases. My account username is RadioGirl211.

Roblox, why have you removed events, especially Egg Hunts? While Live-Ops are introduced as a replacement, why not have both to cater to different preferences? Perhaps finding a balance between them could work. It is crucial to embrace innovation, as seen in the rushed [redacted] Egg Hunt. Variety is essential as most games seem similar, and continuous simulation games may not retain players. Are developers being compensated properly for their efforts in these events? Providing an option for players to donate to developers could be beneficial. It is disheartening to see events, a significant aspect of Roblox, end abruptly. Maintaining a blend of Live-Ops and seasonal events like Egg Hunts is feasible. Offering better pay for developers involved in these projects is essential for quality output. The decision to remove events might have drawbacks like losing sponsors and players. Listening to the community's feedback is crucial for Roblox's future success.

My ROBLOX username is 3calico3. Unfortunately, my account got terminated recently due to ‘inappropriate content’. I named a game 'the condo' for fun, not knowing the association with inappropriate content. I never intended to violate any ROBLOX rules. I have had only a one-day ban in the past, and I have learned from that mistake. I value my account a lot and am hoping to have it reinstated. After appealing and explaining my situation, a member of the moderation team named ‘Keith’ stated that my account was rightfully deleted, which I strongly disagree with. I am disappointed in the moderation process and have decided not to make any future purchases on ROBLOX. Thank you for taking the time to consider my situation.

Dear Roblox, My name is Maya, and my Roblox username is mayaizard. Recently, a girl tricked me into giving her my password by claiming it wasn't necessary. She kicked me out of the game and mentioned that I would receive my Robux in 12 hours. Shortly after, I lost the ability to send messages or play anything, forcing me to log out. Since then, I haven't been able to log back in. I had [redacted] Robux and various valuable items in games that I purchased with my money. I spent a lot of time trying to recover my account without success. The hacker's username is XxHarvest_GoddnessXx, and I was unable to report her. She's been approaching more players, including my brother, attempting to hack them as well. I hope Roblox can assist me in regaining access to my account and restoring my Robux, as it means a lot to me. I may have to create a new account without any Robux if this issue persists. Thank you, Roblox, for your help and support! ❤️👍

Banned for Violating Terms of Service I received notice from Roblox that my account has been suspended for three days due to violating the Terms of Service. The reason cited was for harassment because of the use of inappropriate language. I acknowledge my mistake but want to clarify that I did not purposefully engage in any harmful behavior. I understand the rules are in place to make Roblox a safe and enjoyable environment for everyone. I assure you that I will adhere to the community guidelines moving forward. I aim to learn from this experience and ensure it does not happen again. I kindly request for the ban to be lifted so I can resume using my account without any further issues. I appreciate your attention to this matter. Thank you.