ROBLOX Customer Service Issues

Hello, my son's new account, XxCookid2023xX, was breached by someone who somehow obtained his password. He hasn't been able to play since. I used to purchase Robux on his Xbox account for his Xbox gamer tag, GlibNeptune22, and the Robux would be synced between them. He really loves Roblox, and it's his favorite game. He's feeling hopeless now. We would really appreciate it if something could be done. He has achieved a lot and customized his character uniquely with the Robux I bought. It's heartbreaking to see him go through this as a victim of hacking. If we could work together to secure his account by updating security measures like emails and phone numbers, it would mean a lot to us. Roblox means the world to him, and we are counting on your help to resolve this situation. Thank you sincerely from our family.

Hello, I am requesting the removal of a ban on my account. I have invested approximately $50 into it and understand the reason for the ban. I am willing to explain via email. The account name is "nick7awesome" and I would like it unbanned to resume playing with my friends. I hope the account can be reinstated as I have made significant purchases for it. I can provide the password through email for reactivation purposes. Thank you for your attention.

My account was banned due to unauthorized charges. My grandma purchased ROBLOX, but the card was canceled because it bought too many. Now, I am unable to access my account with all the progress I made over two years. I have reached out via email and phone but have not received a response. I hope to recover my account or transfer all the progress, including robux, to a new account.

There is a player named Beagle in our game who has been unjustly reporting other players for hacking without cause. I defended a friend, Paola, who was wrongly accused and tried to reason with Beagle. Beagle persisted in harassing me, claiming to have emailed the game support team about the situation. I stood my ground against Beagle's unfair accusations and behavior, standing up for my friends who were being reported.

I purchased the Builders Club and $25 worth of Robux for my son. He has the same username and characters on both his computer and Xbox One. However, only a small amount transferred to his Xbox while the rest remains on the computer. Purchases made on the computer do not transfer to the game. I hope I didn't waste my money. His username is Camjuju23.

My son uses the same Roblox account, with the username Camjuju23, on both his computer and Xbox One. Today, I bought the Builders Club and $25 worth of Robux on his computer assuming it would synchronize with his Xbox account, given they are linked. However, the Robux did not fully transfer, leaving some on the computer, and purchases made on the computer did not reflect on the Xbox. I am unsure how to resolve this issue and attempted to contact customer support without success. I am concerned that the money spent might have gone to waste since he primarily plays on the Xbox. I would appreciate prompt assistance with this matter.

I recently reported a scam by a player in Roblox Bloxburg. I need assistance reviewing the game footage to identify the user who took my cash. I provided them with a significant amount of cash to view. My username is Dokipablo. Please investigate this matter promptly. Thank you.

I gave away a Visa gift card on Discord, which is not against their terms of service, and it was not related to Roblox. One person who entered got upset when they didn't win and falsely reported me. I apologize for any confusion. I have learned from this experience and promise not to cause any issues like this in the future. Unfortunately, due to this incident, I lost 200k. Thank you for your understanding. Username: AzraveshFactus.

While playing the Roblox game Harvesting Simulator, a user named Luckygamerlol10 offered rewards, claiming their dad was from ROBLOX. Skeptical, I joined their custom server and encountered a suspicious request for my password in exchange for in-game currency. Sensing a scam, I left only to find the same scenario upon rejoining. Unable to interact with any player except Luckygamerlol10, I realized it was a deceitful scheme. When questioning the user, they evaded the issue and eventually banned me from their server. Taking precautions, I blocked Luckygamerlol10 to prevent further contact. Be cautious of such deceptive tactics while gaming online.

Earlier today, I fell victim to a scam during a game of Murder Mystery 2 on Roblox. While trading for 2 chroma godlys, a player named DRFC (with additional numbers) acted as a trusted middleman. Both myself and another player named San (with numbers and descriptors) entrusted our items to DRFC. Unfortunately, when it was time to finalize the trade, DRFC abruptly left, taking all of our godlys without completing the trade. I am requesting for Roblox to return my entire inventory, as this player was appointed by Roblox and was deemed trustworthy. Roblox Username: Dagur12386 Godlys Lost: heat, flames, battleaxe 2, 12 seers, ginger blade, ice dragon, ice shard, hallows blade, hallows edge, Amerilaser, Nightblade, battleaxe 1

My original account, SerenaTwin, was terminated due to unauthorized charges. Despite my attempts to contact Roblox, I couldn't resolve the issue. Upon logging in after a period of inactivity, I discovered additional robux and builder's club on my account indicating unauthorized access. Subsequently, my account was terminated due to these unauthorized charges, likely related to the purchased builder's club. As a teenager, I am unsure of the process and seek assistance in reopening my account, which I have had for 6 years and contains valuable items. If possible, I would like to change my password for improved security. I hope you can fulfill my request. Thank you.

My Roblox account is Spirit4911 with icy blue action ponytail hair. I am having trouble logging in with my password, which I am sure is correct as I use it everywhere. I have contacted support and my mom, but we are still waiting for assistance. We tried using my phone number and email, but it did not work. My face has changed since being logged out, and I have not been online according to a friend. I attempted logging in on my cousin's phone without success. Could you please reset my password and send the new one to the email I provide since my phone number and current email are not working? Thank you, and I appreciate a prompt response.

Hello, Roblox team. I am reaching out to report an unfortunate incident where I fell victim to a scam by a user named snaidan234 on your platform. This individual, who has a Turbo Builders Club account created in [redacted], deceived me and others by offering free items under the guise of a YouTube video. Specifically, he tricked me into trading my Limited black iron commando for a noob attack: laser scythe shuffle. After accepting the trade, I discovered that my black iron commando was missing, and upon checking his inventory, I found that he had taken my item. My account name is Woofles4324. I kindly request your assistance in resolving this matter and recovering my stolen item. Thank you for your attention to this issue.

Hello, I have a question. Can payments be made on the web using iDEAL since my parents do not have a credit card? They only have access to iDEAL as a payment method. While payments can be processed via phone, I am looking to purchase [redacted] Robux + OBC which is not feasible over the phone. I need to replenish my Apple account balance, which is why I prefer to use iDEAL. The issue arises when the only available option is to purchase €[redacted], leaving me with €45,00 in excess funds that I will not use for other apps or games as Roblox is the only game I enjoy. Is it feasible to buy [redacted] Robux + OBC with iDEAL on the web? If not, could you suggest an alternate approach? I have been playing Roblox since [redacted] on an old account I unfortunately forgot the password to. Apologies for any language errors, English is not my first language. Thank you.

Dear StareinggamesBG1, I want to address an ongoing issue with my account that has not been resolved despite multiple emails. My account was hacked, and the password for my old email, which is now @Craig Davemire, was changed and stolen. I am requesting assistance in unlocking my account and updating the password to a more secure one, like G1v3g1v3, as my previous password, GiveGive, was vulnerable. In addition, I would like to request being put on a monitoring system if available. I possess account verification information such as my account's description, approximate Robux amount, and the account creation date, which I believe was 10/10/[redacted] when I was jokingly referred to as nine years old. Thank you for your attention to this matter. Sincerely, Cody

My goddaughter Raven recently turned 11 and is a big fan of ROBLOX. She received a new Samsung J7 Crown for Christmas and has been experiencing issues with the phone shutting off while playing the game. Despite trying various troubleshooting steps like updating the app, reinstalling it, and even factory resetting the phone, the problem persists. Raven's mom can't return the phone as she lost the receipt and can't afford a replacement. This situation is particularly hard on Raven, as she lives in a rural area and relies on the phone to connect with friends. I've come across some potential solutions online, but I'm hesitant to try them without expert advice. Any help or guidance from tech support or experienced gamers would be greatly appreciated. Thank you for taking the time to read this.~ Chadillac

The support team removed my previous email ([redacted]) as the owner and sent a verification request to this email ([redacted]) without informing me of the new password. Consequently, I am unable to verify the email or change the password as they have detached all my emails from the account. Currently, I am locked out of my Roblox account. I believe if they reset the password to the previous one, I would be able to log in and complete the email verification process since I still remember the old password.

I had a frustrating situation where, while I was at school, my brother accessed my account at home and proceeded to unfriend all my connections and use up all my Robux. I am upset because I had earmarked that Robux for clothing. I am kindly requesting assistance in recovering my lost Robux. Your help in resolving this matter will be greatly appreciated. I am currently feeling a mix of anger and sadness about what happened. I hope you can comprehend the situation and assist me promptly. My username is @eastiane. Thank you for your understanding and support.

Hello, my name is Isaiah, and I am currently 15 years old. (Roblox username: "motorxross"). I would like to inquire about the possibility of receiving a "Dominus Praefectus" without any charge. This item is a dream possession for me on Roblox, and owning it would greatly enhance my gaming experience. I understand that not everyone can afford virtual items like Robux, and I am balancing school with a part-time job. Obtaining the "Dominus Praefectus" would mean a lot to me. I aim to become a Senior Software Engineer at Roblox, inspired by Stickmasterluke (Luke Webber) and his success story. Thank you for considering my request, and I hope that acquiring this special hat will not pose any issues. Thank you for your time, and I wish you a fantastic [redacted]!

Yesterday, I tried to upload a clean version of a song to use on Roblox. However, the platform deemed it inappropriate and banned my account for 3 days. I appealed the ban, questioning the decision, as I believe the audio was suitable for Roblox. The response I received indicated they could not provide any additional information on the matter and advised me to review the initial message. I was puzzled as the only explanation given previously was the content being inappropriate. I am seeking assistance to have my account unbanned since I maintain that the audio was not inappropriate for Roblox.