ROBLOX Customer Service Issues

While playing Roblox, a user named 'davidtheturist' sent inappropriate messages and asked for a date. Despite my disinterest, he persisted in making inappropriate comments towards others and kept asking about the attractiveness of female players. Uncomfortable with his behavior, I unfriended him but later added him back for games only. He continued his inappropriate behavior, even going as far as making disturbing comments about my deceased younger sister and mother. Despite my attempts to ignore him, he escalated the situation by making mean remarks and expressing joy over my family's deaths. He then threatened to repeatedly block me to avoid any response. I was not aware of the privacy settings on Roblox, and I find his actions completely unacceptable. His behavior towards others is concerning, and I hope this issue can be addressed promptly.

Today, upon logging into ROBLOX, I discovered that my account had been terminated. The reason provided was for uploading offensive decals, but the decals in question were actually related to ROBLOX Football League Team logos like "Oklahoma City Bison" and "Los Angeles Ravens". I believe there may have been a misunderstanding with the Bison logo, as it features smoke coming out of its nose that could be mistaken for something else. Additionally, a moderation note mentioned that my username, "SplashOnHerFace," was considered offensive. I now realize how it could be perceived that way, but my intention behind it was related to basketball, specifically making a shot in someone's face. If my account could be reinstated, I would promptly remove the flagged decals and change my username. I have invested a lot of time and money into this account, and I cherish the memories I have on ROBLOX. I sincerely request ROBLOX to grant me a second chance to continue using my account.

On March 6th, I contacted Roblox regarding my forgotten account pin for BenD102, my alternate account for BenD101. Roblox replied stating there was no verified email on that account, which confused me as I have received emails from them in the past when resetting my password. Suddenly, my account password was changed without notice, my known email for resets was not working, and I was logged out on all devices. I can provide proof of my identity in various ways if needed. My account is linked to the Discord bot RoVer, it is stated in the bio of BenD101 that BenD102 is my alt, I can share past passwords, and provide details of games played or owned. This account holds sentimental value to me as I have invested years of effort into it across multiple games. I am distressed by what has occurred, so any assistance in resolving this matter would be greatly appreciated.

While enjoying playing Welcome to Bloxburg on ROBLOX, there was an unfortunate incident where I got logged out due to issues with my passcode. After multiple attempts on different devices, I finally had to reset my passcode to regain access. Upon returning to the game, I was shocked to find my virtual home and car missing. In Bloxburg, where you either work or spend real money, I had invested over $10 in my home and was in the process of saving up for a car. To my dismay, someone had hacked into my account, changing my character and causing chaos. This has left me feeling frustrated and disappointed, as Bloxburg was the only game I played, and I had spent a total of $20 within it. Now, with my account compromised, I am left with no choice but to start over with a new character and potentially more expenses. It's disheartening to lose everything I worked for in my favorite game, and I hope for a resolution, although I understand the challenge of addressing this matter fully.

I recently purchased a phone for my 11-year-old daughter, Angelica, to stay in touch when she goes to and from school. She is not supposed to download games like Roblox without my permission, as it requires my email and password. I am concerned because she managed to make 24 unauthorized transactions. Could you please refund the money that EE debited from my account on February 21? Being a single parent, this is a significant amount for me, and I am struggling to pay my monthly bills. I hope you can understand my situation and resolve this issue promptly. You can reach me at [redacted] or [redacted]6. Thank you.

I really want to get a limited face on Roblox, but I can't because I don't have enough Robux. I've been waiting for this hat for over five years, even though I've only been on Roblox since [redacted]. I've had other accounts since [redacted]. Can someone please lend me 1,[redacted] Robux because I really want this hat, but I only have 1 Robux. Can anyone help me out?

Hello, I am Emily, the account holder of emme31. Unfortunately, my account was banned because my brother posted inappropriate content without my knowledge. I do not believe I should be penalized for his actions. I kindly request to have my account reinstated as I enjoy playing ROBLOX without any issues. If needed, please reach me at [redacted] for additional details. Thank you, Emily

Hello, I tried to buy Robux for my son using my iTunes account. The payment went through, but I didn’t receive the Robux. It requested the three-digit code from the back of my card, which I entered. After that, it asked me to sign in to my iTunes account again, even though I was already signed in. Now, there is a pending transaction in my account. I spoke with Apple, and they suggested reaching out to you. Could someone please call me at [redacted]6? I am located in the UK and cannot locate a contact number for your company. Thank you, Paul.

Dear Roblox, I was playing Blockburg with my cousin and friends when I met a YouTuber. After he sent me a friend request, I chatted with him to confirm he was a real YouTuber. When he asked for my password, I refused. He then reported me for not sharing it. Later, I couldn't log in to play, which made me sad as it's my only way to connect with my cousin and friends from a different school. I don't recall his username, but I want my account back with all my data and Robux intact. I put effort into earning them by helping others and building houses. I don't understand why he reported me since I didn't do anything wrong. My account is puppyroyalty2, and my password is next0083. Thank you.

My previous account, MLB_SMAN, was accessed without permission by goldnyny13 and logannthebeast. They altered the login details and left a message saying "XX_COOL KID HACKED YOU." After analyzing the situation, I suspect they created a false story to justify their actions. Additionally, goldnyny13 changed the password to "rainbows123" citing a reason related to buying robux for a friend. Despite attempts, the password did not work. I even stumbled upon her actual password but refrained from unauthorized access. It is crucial that appropriate action is taken against both individuals.

I am deeply disappointed by the behavior of some players on Roblox towards my children. As a mother of five, it was disheartening to witness my young ones being subjected to hurtful name-calling and bullying within the game. Despite two of my children being only 6 years old and still learning to read, they were not spared from the negative treatment. Observing my daughters being targeted and taunted due to their skill level was distressing. Consequently, I have taken the necessary action to remove Roblox from all our devices. I intend to inform both my friends and followers on social media about these unfortunate events. It is crucial for the platform to monitor and address such inappropriate behavior to ensure that kids can enjoy a safe and positive gaming experience without fear of mistreatment.

My friend received a birthday gift card but forgot his password and logged out of his account. We tried using the "Forgot password or username?" option, but it requires a phone number, which he doesn't have as he uses an iPad. When we tried using my number, it says "No account found." We are now looking for someone who has his account on their device and a phone number linked to help us access it, but we don't have access to both requirements.

Hello, my account has been compromised. I did not provide an email when registering. My username is COOKIEBOY395. I was unexpectedly logged out on February 8, [redacted], while playing Sword Fighting Simulator. I have not shared my password with anyone. I understand the importance of having a stronger password. It would be greatly appreciated if the account could be recovered, as I have been playing for nearly two years and have made significant progress. Thank you for your assistance. Sincerely, COOKIEBOY395

I recently experienced a hacking incident where the hacker added their email and an account pin to my account. Even after regaining access and changing my email, I am struggling as the hacker receives notifications from Roblox whenever the email is changed, enabling them to renew the password and gain control again. This situation is causing me a lot of stress. I am seeking assistance to resolve this issue and gain access to the account pin. For any communication, please reach out to me via email at [redacted]. The hacker's email, which they are using to access the account, is [redacted] Your help in this matter would be greatly appreciated.

Hello, ROBLOX. I have several questions about specific CATALOG items. When I joined ROBLOX in [redacted], there were a few items I missed out on that I've always wanted. I'm curious if the following items will ever be re-released or if there's a way for me to purchase or attain them: 1. The Dark Reaper - Accessory/Hat 2. Headless Head - Body Part/Head 3. Lord Umberhallow - Bundle Package These items are quite unique, and I would greatly appreciate it if there is a possibility for me to acquire them. Thank you for your time in reading this. Best regards, B. Martin

My account has been hacked by a user named takisandstarbucks on Royale High. They asked for passwords from players, targeted me, and stole my Robux and friends. My username is Lena_719. I am requesting a refund of the stolen Robux, a lifetime ban for the hacker, and the password to be restored. If this issue cannot be fixed, I would like the account closed with a full refund. Additionally, I am seeking increased security measures for my current and future accounts to prevent such incidents.

I bought a gamepass for a beta version of the game Mount Everest. When I checked the game recently, I saw that it has been updated. Unfortunately, my purchased gamepass, "Search and Rescue Gamepass," seems to be missing, and I have lost around [redacted] Robux. The game ownership has changed from Robloxian Adventures to Stride Games. I am hoping to either get my Robux refunded or have the gamepass restored in the game. Thank you. My Roblox username is -endermastery-.

I had an unfortunate experience where I was playing a game that promised free robux. After clicking on a link within the game related to a dark shadow dragon t-shirt, I encountered a suspicious game with a basic picture. Upon playing the game and interacting with a pad, I suddenly got kicked out. Subsequently, I resorted to playing free admin games for a brief period until someone attempted to join, disabling my access further. Unfortunately, without an email linked, the individual was able to reset my password, leaving me unable to log back in.

I am Sentretta Baity. I contacted you over a week ago, but the issue remains unresolved. Today, we used the card on this account to purchase [redacted] Roblox, which has not been credited yet. Additionally, over 18,[redacted] coins were deducted, and [redacted] Robux was discounted two weeks ago and we would like those amounts refunded. We request the restoration of these items promptly. Please notify me when this will be resolved. This ongoing problem needs attention. Kindly inform me about the cause and if there are steps I can take to assist in rectifying the matter. You can reach me at [redacted], and my username is aniyaharey1120.

My account was recently removed due to "account theft." I am baffled by this as I have never engaged in such behavior. I am uncertain if this action was triggered by the limited items I received. These were gifted to me by my brother, who refuses to disclose how he obtained them, often replying with "don't worry about it." At times, I provide him items to upgrade for me as I struggle with trading, and he is more skilled in that area. I would appreciate it if a review could be conducted to reinstate my account.