ROBLOX Customer Service Issues

While enjoying Roblox with my friend, an error message appeared saying, "Account launched from different experience." Initially dismissing it due to prior glitches, I tried to rejoin but encountered the same message three more times, leaving me puzzled. Suddenly, I found myself logged out without explanation. Realizing I had mistakenly inputted my email address incorrectly, I postponed correcting it. Oddly, I then noticed my birthdate had been altered to December 31, [redacted], though uncertain if it was the correct date. Despite intending to rectify these issues later, I never did. Returning to the present, I attempted to enter my password repeatedly to no avail, suspecting a hacker had changed it. Unfortunately, due to the mistaken email, I couldn't recover my account. To clarify, my account is Gothy_lover, with the display name likely being pa1g3 or p41g3 (leaning towards p41g3).

Hello, I have been charged by Roblox Corporation. I am unsure of the charge. How can I contact to cancel it? I am surprised to be charged [redacted] for an advertisement that appeared in an email from Clarks shoes. I am subscribed to their offers, but did not enter any key or authorize payments via PayPal. I tried contacting them with no response, so I may contact the Spanish National Police or consumer protection agency. Thank you. CRISTINA Q. I hope to hear from you soon. Please cancel Transaction ID 65P40608K[redacted]C. I do not use video games at home, and I have no use for the purchased level or any exchange.

Hello, I have encountered an issue with my account being hacked. I received an error message indicating that the password was incorrect, leading me to believe that someone has changed it. The concern is that I had robux on the account. My old Account Name is mysterygirl_jayla, and the correct password is blackpink, which is now being rejected. I am requesting a new password to be set on the account to prevent the hacker from accessing it. Once changed, please send me an email with the updated password for access. Unfortunately, I did not link an email or phone number to this account, which was a significant oversight on my part. Please assist me, Roblox, as you are my last hope. Alternatively, if feasible, I can provide access to my new Account, Vibes_28kx, with the password Ichbindumm, where avatar accessories and robux can be transferred. Your help in resolving this matter would be greatly appreciated. My nickname on the old account is Darkslayer.

Hello, my name is Loki, and I use the account username Loki345346 with the password PrincessUwU. I accidentally activated 2-step verification and used an email starting with a lowercase "h" on Microsoft Roblox, not the web version. Despite contacting Roblox multiple times, I received no response. Subsequently, the app logged me out and requested a code sent to the email - the only contact method set up. Regrettably, I didn't link a phone number to the account, relying solely on the unknown email. Prior to this issue, I enjoyed playing Mimic and Royale High on Roblox. Any assistance is greatly appreciated. Thank you.

Ticket number [redacted]3: I am experiencing significant issues with my son's account, rockmanpepe. On Thursday, October 6th, I received an email indicating a change in the email address associated with the account from l********@gmail.com to b*****************@gmail.com, which neither my son nor I authorized. Despite following the provided instructions to reset the password, the account was compromised again on Friday, October 7th, around 4 pm. When attempting to reset the password, I encountered challenges linking my email address to the correct account. Despite previously receiving communications at [redacted], I am unable to regain access. My attempts to communicate with support have resulted in generic responses prompting me to reset the password, a step I am unable to complete due to the email address unlinking issue. I also tried to use my phone number for verification, but it was not recognized. My son is devastated as someone else is actively using his account, causing distress to him and his friends who notice online activity.

Hello, I created my Roblox account in [redacted] but mistakenly entered my birthdate as 27/9/[redacted] instead of the correct date, which should be 27/9/[redacted]. This error has caused various issues such as restricted access due to age restrictions, limitations with SafeChat, inability to use voice chat, and restrictions on private server links. I would appreciate if my birthdate could be corrected to reflect the accurate information. I am willing to provide proof of my age through my citizenship, birth certificate, and password.

My account was hacked on October 3rd, but I only discovered it on October 9th, [redacted]. Upon checking my inventory on Adopt Me, I was devastated to find that most of my pets and legendary items were missing. It appears that a user named "OldManOnTrack" is responsible for stealing my belongings. I have invested both real money and in-game currency, totaling over $[redacted], into acquiring these items, and it is unfair that they have been taken by a hacker. I am seeking resolution by requesting either the banning of the user and the return of my pets and items, or a reimbursement of all the robux I have spent in Adopt Me, along with additional compensation, while also ensuring the user is banned. These pets hold great sentimental value to me, and I am eager to have this matter resolved satisfactorily.

Hello Roblox, I am reaching out to inform you that my friend's account (Brawlstars56701) was hacked earlier today. Unfortunately, my friend has been unable to access her account since then. Strangely, the person who hacked the account even joined me in a game and claimed they woke up to find the account on their device. I am baffled by how they managed to do this but they are unwilling to return the account to my friend. Could you please take action to remove this person from the account, perhaps by kicking them out? My friend holds sentimental value to this Roblox account and it would be devastating for her to lose all the progress she has made in the game. Thank you for your attention to this matter. Sincerely, Friend of Brawlstars56701

Hello, I'm Ethan. I am a minor player. I had an incident on the evening of October 10, [redacted], around 7-8 pm where $70 was stolen from my TD bank account, which I seldom use. I reported this to TD, and they opened a claim. My old debit card was cancelled, so I can't access the transactions. TD asked for details, and I mentioned all except for purchases at Subway. They refunded the stolen money, including the Robux I purchased. Roblox ordinarily doesn't allow refunds for Robux, and issuing one can lead to a ban. On October 11, [redacted], after school, I checked my computer and saw receipts for the Robux purchases. I informed TD, but they haven't responded yet. I'm concerned about losing my Roblox account due to this situation. Is there a way for me to regain access to my account despite these issues?

Hello, I'm Michael Wade, also known as Electric_panda134 on Roblox. I urgently need to address a missing Robux incident involving a hacker named botted_xyz. On October 9, 2,[redacted] Robux were stolen, and last night at 7:59 p.m., another 3,[redacted] Robux were taken. This is unacceptable as I've purchased Robux with my own money. Hacking accounts and taking Robux is illegal. I request that you ban the user "botted_xyz," with the display name "xyz," to ensure this stops. My friend Decisiveoof and I have been targeted. I've spent over $[redacted] on Robux in the last month, and it's disheartening to have them stolen. Verification of my purchases can confirm this issue. I have been hacked twice in the last week by botted_xyz. Please assist me in recovering my Robux and banning this hacker. Your attention to this matter is greatly appreciated. Sincerely, Electric_panda134(Michael Wade)

Hello, Roblox community! I have a small request to make. Despite my own mistake, I would like to address an issue. I have been a fan of Roblox since childhood. Unfortunately, due to an incident where I got hacked after purchasing Robux and dressing my character all in pink, I have been hesitant to buy more Robux with real money. About a month ago, I began playing "Starving Artists," a donation game where you draw for Robux. I encountered an issue when I needed a code while playing on mobile, and attempting to randomly input numbers resulted in my three paintings being purchased by generous individuals. I have been patiently waiting for the past month for the Robux I feel I rightfully earned, suspecting that the code I used may have been invalid. In conclusion, I am kindly asking if it would be possible for me to receive 6 Robux. I understand the situation may not be ideal, but Robux has long been a dream of mine. Thank you. Name: Delia_neww

I have been eager to acquire robux for a while now. I opted to play "Starving Artists," a donation game that requires a code which unfortunately only functioned on the computer. Disappointed that I wouldn't have the opportunity to earn robux, I settled for a random pants code instead. Upon receiving 6 robux for my 3 paintings (3 robux each), I later discovered after a month had passed that someone else had claimed the code.

Dear Roblox Support, I am reaching out because my account was hacked, and I am seeking assistance in recovering it. The incident occurred while I was trading my bat dragon in the game Roblox Adopt Me. A person approached me, claiming that a friend was interested in overpaying for it. To facilitate communication, I agreed to connect with this individual via Instagram, believing it to be a legitimate transaction. Unfortunately, I was directed to a fraudulent website masquerading as the official Roblox platform. After unwittingly providing my login information, my account was compromised, and the hacker changed the password and removed my email access. I respectfully request your help in regaining access to my account or receiving an account with the items that were stolen. The contents of my account included valuable assets in Roblox Adopt Me and Kaiju Universe as detailed in the message. Thank you for your attention to this matter. Sincerely, [initials]

I need to make my account, VALTAHOID005653, private due to ongoing conflicts with an individual named Liv. Our friendship turned sour, and despite apologizing for my behavior, she continues to try to ban my Roblox account. I request assistance in reporting her on TotallyLivForever. Thank you, Adam David Ryan.

Yesterday, when I checked my Instagram, I received a message from an unknown person offering free pets in Adopt Me. Without thinking, I clicked on the link provided, which led me to what appeared to be a Roblox profile. Trying to add the person as a friend, the link prompted me to log in. I attempted to log in with my username (Angie_09714) and password, only to realize it wasn't working. It dawned on me that this could be a scam. Later, I discovered the link was a ploy to steal my personal information. To my dismay, my password was changed, and it seems like my email was removed from my Roblox account. As a result, I am locked out of my account and unable to recover my password through email. I urgently need assistance in reclaiming access to my account.

My Roblox account got banned without any valid reason. I'm very upset about this situation. I recently created a new account after some users mentioned that the name "SunGodNikaGomu" was inappropriate for Roblox. However, I fail to see how this is inappropriate. I need the ban on my original account lifted, as it was not hacked or involved in any wrongdoing. I have spent a significant amount of money on that account and want to continue using it. I feel like this is a scam especially since I have been investing in Robux gift cards. I'm frustrated and disappointed with this, particularly because I'm just 10 years old. I appreciate your help in recovering my account. Thank you. - PKJC

While playing Roblox in the game Adopt Me, I participated in a pick a door challenge someone was hosting. I gave the host two legendary pets to enter and received a turtle, which made me happy. However, the person after me didn't win anything good. Later, when I tried to log back into my account, I found I had been logged out and changing the password didn't help. I'm upset because I've invested a lot of time and money in this account over two years and I'm eager to do whatever it takes to regain access.

While casually using my account, I encountered a login issue that prompted me to reset my password through email. Surprised to see a random username with numbers appended to it (DMTMB45343), I assumed it was a minor glitch. However, upon logging in with the strange username, I discovered a loss of 2,[redacted] robux from my account, reducing my balance from 10,[redacted] to 8,[redacted] robux. I believe [redacted] robux was used for the username change, and an additional [redacted] was spent on a game pass without my authorization as "TrixitySs." The remaining 60 robux is unaccounted for. Furthermore, in the game Adopt Me, under the username "SitiDesiTeti," valuable items I had accumulated over time have vanished. While I understand that item recovery may not be feasible, a refund of 2,[redacted] robux and assistance in reverting the username changes would be greatly appreciated. Thank you for your attention to this matter.

Hello Roblox support team! I am writing to request that you lift the ban on my voice chat feature. Approximately 7-8 months ago, while playing the game "mm2", I used voice modulation to alter my voice to sound like a child for about four days. I received a warning to cease this behavior, but due to my limited English skills at the time, I did not fully understand the request and continued to use the voice modulator. As a result, I was banned again. When I attempted to rectify the situation, the voice chat feature appeared to be disabled permanently. I regret my actions and am willing to cooperate to prove I am not a child by providing identification or any other means necessary. I sincerely apologize for my past actions and assure you that I will refrain from using such programs in the future. Despite my attempts to contact Roblox support previously, I have not received any assistance. I truly enjoy playing this game and kindly ask for your help in restoring my voice chat privileges. My username is "kiyosihbitc". Thank you for your attention to this matter.

Hello Roblox staff, I am Duke, the founder of the Black Rose Initiative. I recently had my account, nashyduke, deleted. I hired a developer named Fang, or AeiliaVestoria, on Roblox three days ago. He began to deviate from the project after receiving criticism of his work. Unfortunately, he uploaded inappropriate assets to the game, leading to the deletion of my account and group. I am reaching out for an appeal and hope that Roblox support can investigate this matter further. I have evidence of the developer's actions, and I believe this issue should be taken seriously to protect the community. I have been developing for a year without any previous issues, and I am requesting a second chance or a thorough investigation into the situation. Thank you for your attention to this matter. Regards, N.D.