ROBLOX Customer Service Issues

I am requesting to permanently remove my child from Roblox. The game is negatively impacting his focus on academics. I have struggled to reach out to your customer service agent for assistance. This situation is taking a toll on my mental well-being as I work tirelessly to support my child's education and basic needs. Despite my efforts, he remains distracted by gaming, even during school hours. I fear for his future if this behavior persists. It is causing me significant stress and preventing me from properly caring for my other children. Your prompt attention to this matter would be greatly appreciated.

I recently made a purchase of $4.99 for Robux. However, I did not dispute the additional charge that appeared on the same day. My bank declined the charge, following their standard procedure. I am puzzled by the termination of my grandson's account, as there was no valid reason given. I promptly removed my card information from the system to prevent further charges. It is disappointing that this measure was not respected by the company. I want to clarify that I never disputed any charges, and my young grandson could not have done so either. These actions taken against us seem unjust and baseless. Please address this matter promptly. You can reach me at [redacted]

Due to personal conflicts, my account has been terminated by my friend in the fast track program. Despite resolving the issues, I am still unable to access my account. Appeals have been denied, claiming a correct ban for violating the Terms of Use, which is untrue as I have had no infractions in six years. The moderator note only stated a general reason for the ban, offering little clarity. This account holds great value to me, and losing it would be devastating. Time is running out before the ban becomes permanent, and I am struggling to find a solution. I have submitted a second appeal with no response yet. Any assistance would be greatly appreciated.

I am seeking assistance from Roblox to recover my account with the username rogiohotno. When I try to log in, it repeatedly prompts me to sign up, and despite attempting to fix it by closing and reopening the window, the issue persists. After encountering this problem multiple times, I resorted to creating a new account, only to find myself unexpectedly logged out of it. This unauthorized access is concerning, and I urge Roblox to help me regain control of my original account, as it holds sentimental value being my first Roblox account. I have evidence to support my claim and can forward it to the support email provided. I kindly request the intervention of a human team member rather than an automated bot, as previous interactions have not yielded a resolution, with messages stating my ticket is in queue. Despite the demanding nature of this message, I am desperate to retrieve my account and would appreciate any assistance in resolving this matter promptly.

Yesterday, my child was playing Traderie to trade on Roblox when she encountered a hacker who led her to a fake Roblox website via a YouTube channel. The hacker promised her an item in exchange for logging in. Despite using 2-step verification, the hacker accessed her account and stole valuable Adopt Me pets including a parrot, evil unicorn, and neon legendary pets. My daughter reported the incident but has not received a response yet. The hacker even blocked her from joining games, but we managed to disable those settings. We are seeking assistance in resolving this issue and apprehending the hacker.

I am having trouble accessing my Roblox account. When I requested a security code to log in, I was not receiving the emails, and it said my email is invalid. I am eager to regain access to my account as I have invested a lot of time and money into it. I want to resolve this issue soon because my brother has been asking me to play with him. Could you possibly change the email associated with my account to my new one or provide another solution to help me access it? I can provide any necessary proof to verify my ownership of the account. I have put in a lot of effort into building houses, earning money on Bloxburg, and acquiring pets on Adopt Me. I just want to be able to enjoy playing with my siblings again. If needed, I can provide usernames of my friends to verify my account. I hope we can resolve this matter promptly. Thank you.

One day, I tried to log into my account as usual and encountered an issue. Despite knowing my username and password, I was prompted to reset my password before proceeding. When I initially created the account, I did not provide an email or phone number due to my age. I have been struggling with this problem for approximately a year and a half and would appreciate assistance. I am fond of this account. (Dj_KokoPuff)

I recently received a notification while loading a game indicating a different device was accessing my account. Alarmed, I promptly changed my password. Subsequently, I attempted to save the new password but encountered issues. Despite numerous attempts, I couldn't log in. I tried password recovery but realized my account was linked to the wrong email. This situation has left me anxious about the security of my account, especially with notifications of unauthorized access. I fear my investment in Roblox may be at risk. Thank you for your assistance.

I was approached by a user claiming to be a game developer for the game "Please Donate." They offered to donate 2.5k Robux in exchange for using my character design or layout. We communicated on Discord, and after an hour-long call, they accessed my account, changed the credentials, and stole 5.7k Robux. My Roblox account was ShyaOwO with the display name Gothika. The scammer, with the Discord name Miringo#[redacted] and display name Xeno, is responsible. I am seeking assistance in recovering my account and lost Robux.

Dear GetHuman team, I would like to inform Roblox that my real account is Bullsmasher33 with the password renz2008. Despite receiving numerous spam emails from Roblox sent to the wrong address, they provided a ticket without the required 2-step verification code. This situation has caused me distress, almost leading me to involve the police due to concerns of hacking or scams as my family has invested money in Robux purchases. If Roblox doesn't grant me access to my account or provide the 2-step verification code, I may have to involve my uncle, a police officer, for assistance. I am requesting Roblox Support and Admins to restore my account (Bullsmasher33), resend the 2-step verification code, disable 2-step verification permanently, or access my account to turn it off, as I never consented to this feature. Kind regards, Ren-z Arnaldo (Bullsmasher33) - addressing GetHuman or the Roblox team.

I need help with my Roblox account age. When I created the account, I was younger but had to use a fake age that is 7 years younger than my real age. I am now 15 years old, and I want Roblox to update my account age to match my real birthday. I hope Roblox can assist me in changing this quickly, as previous attempts via email were unsuccessful. It's important for safety reasons to have the correct age on my account. My Roblox username and display name is idiotpiggy.

I encountered difficulty logging in as my password was not accepted despite trying multiple times. Upon attempting the password reset, I received a message from Roblox stating that the support team had disabled 2-Step Verification via Email for my account. This action was reportedly taken in response to a support ticket or as a security precaution. It mentioned that I can now log in without a security code, but I am unsure why this occurred as I did not submit any ticket. I am concerned that my email is no longer associated with my account, leaving me unable to manage it properly. Any guidance on resolving this issue would be greatly appreciated.

I have a complicated situation to share. Once, my account was hacked, but surprisingly, the hacker returned it. However, during the breach, they altered my date of birth to match the account's age of *. In reality, I am ** years old, moving towards **. This incorrect age setting hinders my ability to play games, chat, and participate fully as some games have age restrictions. Despite my attempts, I cannot modify my date of birth on ROBLOX due to being flagged as too young to make changes. I seek ROBLOX's assistance to correct this issue, enabling me to adjust my date of birth and have a better gaming experience with friends. I hope ROBLOX can help me in this matter so I can enjoy the platform without limitations.

About 7 months ago, I gave my password to someone in exchange for Robux. They activated a PIN which has been causing trouble for me. I've been trying to get it removed for a long time. The PIN is preventing me from changing descriptions, settings, and more. Please remove the PIN so I don't have to sort this out face to face. Additionally, some of my deleted shirts were not refunded properly. I only received 40 Robux instead of [redacted]. I would like the missing Robux to be returned to me. I don't mean any harm by this. I've been playing for a long time and this is the first issue I've encountered on Roblox. I just want to prevent this from happening again. Thank you for your understanding and apologies for the inconvenience.

Hello support team, I need assistance regarding my account moderation. When I submitted a support ticket to remove my account pin due to forgetting it, the support team inadvertently removed my 2-step verification and email instead. Consequently, I am unable to reset my password. The password reset using my number also fails to work. Any help would be greatly appreciated. The username for the account is dtbPyroX, and the associated email is [redacted] I can provide proof of ownership. Thank you for your assistance.

I'm facing difficulty changing my password as someone has obtained it and linked their email to my account on Roblox. I kindly request Roblox to unban me. I have been dealing with this hack for 6 months, and could not contact sooner due to personal issues between my parents. I want Roblox to understand my account was compromised. I appreciate your game and just wish to have my account back. I apologize for any past or future mishaps. Thank you for taking the time to read this.

While playing Blox Fruits in the Third Sea, I encountered a player named WAZA who started insulting me with comments like "EZ EZ EZ EZ, TRASH, RAT." In response, I referred to them as fatherless, implying they were not nice. Despite my attempt to defend myself, I was the one banned instead of the player who was rude. I hope my email reaches the right person who can address this issue promptly. I suggest having humans handle reports during the day and robots at night for a more efficient process. It's worth mentioning that the player in question has a robot skin similar to retro style.

While logging into my account, a message from Norton alerting me about the security of my password for my Roblox account came up. Following the prompt, I attempted to update my password and unfortunately, I now cannot remember the new one. Despite trying various methods to retrieve it, including using saved passwords, the old password "Jeremy08" did not work. I am distressed as I have purchased many Robux on my account. I also attempted to reset the password using my phone number, but I did not receive the 6-digit code. I am very fond of Roblox and my account, and I did not associate an email with it. Is there a way to resolve this issue? Username: K1mb3rly2011.

I need help as I have forgotten both my password and the email address associated with my account. I did not provide a phone number, only an email. I accidentally logged out without having the password and cannot remember the email address. I don't have access to the old email or know my password. I am unsure what to do with the support ticket and just want to retrieve my lost password. My username is EmbraseLife123, and I am reaching out to reset my email and add a new one. This situation is frustrating, and I am unable to resolve my issue. Please assist by accessing the EmbraseLife123 account and providing the password.

I seem to have been logged out of my Roblox account, and not only that, but the password has been changed by the platform itself. I understand the usual process would be to reset it, but my Gmail is unverified. However, to confirm its association with the account, if you submit a support ticket from a different Gmail address, you will see it reaches my Gmail. Furthermore, I have received 2-step verification codes to this Gmail address, which should validate it. Also, cross-referencing the IP address of my account and the IP of this Gmail should help verify it. I am quite distressed as it has been 8 hours since losing access to my account, causing me significant stress. Despite explaining my situation, I have been instructed to file a new complaint repeatedly by Roblox support.