Public Mobile Customer Service Issues

I lost my phone and my Public Mobile SIM card, along with the password to my account. Consequently, I cannot access my account or retrieve any codes, as I also do not recall the passwords to my Gmail account. I bought a new SIM card from Public Mobile on Amazon and wish to retain the same number as my previous/lost SIM card. I recently recharged my account and do not want to lose the rewards earned over the six years I've had this number. I seek guidance on how to transfer my existing number to the new SIM card without using my Google passwords, as all my passwords were stored on the lost device. Your assistance is greatly appreciated.

I purchased a refurbished phone from Public Mobile back in August. Unfortunately, the device is experiencing some malfunctions. Upon plugging it in, the touchscreen becomes unresponsive and registers incorrect inputs. Moreover, the volume buttons seem to be stuck and do not function properly to adjust the volume. As per the policy, we have a 30-day window to exchange or return the product, and I am looking to exchange it for a replacement that does not exhibit these issues.

Hello, I noticed an unauthorized $5.75 charge from Public Mobile on my credit card statement for October 5. Although the amount is small, I am concerned about potential fraudulent activity on my card. I have already informed my bank, but they advised me to reach out to you first to verify the transaction. Can you please provide details on this charge so I can confirm if it is legitimate? Thank you for your assistance. Regards, Javad A. M. Contact Number: [redacted]

I encountered an issue while trying to log in to my Amazon.ca account. Amazon sends a security confirmation via text message to my phone, but when I try to click on it to confirm, it says "No Internet" on my device. Additionally, accessing my Public Mobile account to address the problem leads to a continuously down page after entering my password. This prevents me from accessing my accounts requiring text confirmation. The phone support line at [redacted] lacks relevant options, and there is no live person available to assist. The online chat bot also fails to understand the problem. This experience raises concerns about the quality of customer service provided.

My name is Helen Lam, and I would like to address an issue with my plan being suspended abruptly. On Nov 3, I noticed my data was not working, only to discover that my plan had been suspended due to a missed payment. I had set up Autopay to avoid such situations. Despite this, you claimed there was an issue processing my credit card. However, I was able to use the same card to make a payment later that day, leading to confusion and frustration on my end as there seemed to be no problem with my payment method.

My account was temporarily closed due to a payment issue as my VISA card was compromised. After the cancellation, before receiving a new card, a payment was due. Unfortunately, I cannot access my account, possibly due to the closure. None of my familiar email addresses or passwords seem to work. The online assistant directs me to Self Manage my account, which I cannot do. I am unable to access the Community or find solutions online. Can someone provide guidance on how to access my account besides the usual methods? I am willing to share my VISA card information to update my account details and reactivate it. Please contact me via email at . I hope for a prompt resolution to this issue.

Hello, I recently set up an account with Public Mobile for my three sons. Unfortunately, one of them, Victor B., lost his phone two weeks ago. Previously, I used his account to change his non-functioning SIM card before the site's reconfiguration. Now, I'm unable to access his account to report the lost phone or block the SIM card. I purchased a new phone and SIM card, but I don't want to pay for two services. I need assistance to: 1. Block his lost SIM card 2. Disable his old account for a new subscription 3. Notify me once the changes are made so I can activate the new SIM card. My name is Fanny D., and my number is [redacted]. Victor's phone number is [redacted] and email is [redacted] Feel free to reach out to me between 10am - 9pm. Thank you for your help.

My phone plan was deactivated due to non-payment. It was originally set up and paid for by my ex-husband, who recently stopped making payments without informing me beforehand. I am currently waiting for a replacement Visa card since my original one was compromised and had to be cancelled. Can I reactivate my phone service with a different payment method while I wait for my new card? The lack of a working phone has made it challenging to activate my new Visa debit card, which requires a text message for identity confirmation. Thank you for your help.

I am having trouble receiving the email to reset my password for my account. Recently, I got a new credit card that I need to link to my account. The system keeps indicating that either my email or password is wrong, and I'm unsure which one it is. I've tried using the chat feature and calling the 1-[redacted] number, but haven't had any luck. Since the phone line is temporarily inactive due to payment issues, I'm hoping for a quicker solution.

I signed up with Public Mobile on Sunday, and my phone number, [redacted], was previously with Fonus Mobile. Public Mobile instructed me to keep using the Fonus SIM card until I get a text confirming the number transfer. However, Fonus claims they don't send such messages. Currently, I can make calls using the Fonus app, but I can't send or receive texts or calls. The same issue occurs when I try using the Public Mobile SIM card. I suspect the number porting didn't go smoothly. How will I know when the porting is completed? It has been three days since I initiated this process.

I signed up with Public Mobile on September 19th, [redacted]. I chose not to create an online account due to my lack of trust in online services. I prefer paying cash for minutes and only want to make monthly payments for the service. However, over time, my payment date changed without my consent, from the 18th to the 17th and now to the 16th. I recently discovered a loyalty account with $2, which will increase to $3 if I pay on the 16th. The system does not recognize dollar amounts. This feels like taking away a day I paid for and pretending to give it back as "Loyalty." I consider this action as theft. Please restore my payment date to the 19th.

I am having trouble submitting a support ticket on the Public Mobile website. The chatbot directs me to create a "community account" to submit a ticket, but I keep receiving errors when I try to sign in with my community account. My 5 phone numbers, crucial for safety reasons during my work as a geologist in rural areas, are temporarily suspended. I am unable to log in to my account due to an expired credit card and can't complete the ticket submission process. I even visited "Mobile Junction Inc" in London, ON, where I initially registered my account, but they were unable to assist me. I urgently need to update my payment method with a new credit card on my account. Can someone please provide me with the correct link to do so with Public Mobile?

My credit card used to pay for Public Mobile was compromised and was cancelled on Feb 10, [redacted]. I have not yet received the replacement card. I went to London Drugs and bought Public Mobile credit to pay the upcoming bill for Feb 24. However, I received a text on Feb 23 that Public Mobile tried to process the payment on my old card. Normally, Public Mobile processes payments on the 24th of each month. My monthly plan is $33.60, including GST, and I added $35 to my Mobile Account through your phone service. Now it shows I still owe $3, but my regular monthly charge is $33.60 on credit prepay. Why am I being asked to pay an additional $5? This seems to be a mistake on the credit card company's part. I always pay on time. I am worried that my monthly plan will be affected by this situation and that I will have to pay more due to these errors. If Public Mobile had waited to process the payment on the 24th, none of this would have happened. I could have updated my credit card information without any issues.

My credit card was compromised recently, and I had to cancel it. The credit card company has tried to send me a replacement card twice, but I have not received it yet. As a result, I couldn't update my credit card information on my Public Mobile account, and they tried to process my payment early. This caused some issues as I had to go buy a manual top-up from a store. I encountered additional charges totaling $6.75 for my monthly plan and another $3 in fees. I am frustrated and stressed about my service being suspended. I topped up my account with $35 credit at the store but had to pay extra fees unexpectedly. I need to contact someone to resolve this and ensure my monthly charges are accurate. Is there an alternative payment method, aside from a credit card, like PayPal or eTransfers?

Hello, I wanted to share that my credit card expired at the end of February while I was traveling. I tried to add funds to my account recently but found that my account has been suspended. Unfortunately, when I try to access the website, every link I click on leads to a [redacted] error, making it impossible for me to add funds. I also attempted to call (*[redacted]) from my phone, but since my credit card is not pre-approved, I couldn't select that option. I have been a supporter of PM so far, but due to these challenges, I am reconsidering my choice of phone provider. I kindly ask for assistance with resolving these issues.

I ordered and paid for an iPhone 8 online from Public Mobile on April 28, [redacted]. However, I have yet to receive it. The company provided an order number [redacted] but no tracking number. My total payment was $[redacted].00 plus tax. I am unable to track the order without an account, which I can only create after receiving the purchase and purchasing a sim card or phone plan. I am dissatisfied with the communication methods of the company, especially for a telecommunications company. I request the phone be shipped, or communication regarding the delay, or a refund. My information on the invoice is M. McLennan at 49 E Holborn Drive, Kitchener, Ontario, N2A2C9. My phone number is [redacted], and email is [redacted] I look forward to resolving this issue promptly.

I'm having trouble accessing my account. Currently without access to my phone to make a payment, I find myself stuck in Europe where there's no Public Mobile service. Even if my SIM card were in, it wouldn't work here. I can't receive the OTP on my inactive phone since I'm abroad with no service. My attempts to get the OTP via email only allowed me to change my password, which I did, but the login still requires the phone OTP, leaving me unable to access my account. Feeling frustrated with this situation and seeking a resolution since I can't even log into the "Community" for help. Andris J. A. [redacted] My Europe number: +[redacted] [redacted]

I've created an account and received a text from Bell inquiring about transferring. I responded affirmatively. Subsequently, Public Mobile sent a welcome email confirming the setup was successful. Strangely, I encountered an error when trying to set up the eSIM card this morning. My phone now displays SOS with no phone service or internet connectivity. My primary contact number is [redacted]. I urgently need my phone for all purposes, including banking and emergencies. I left a secondary contact number, [redacted], on the form. This issue is hindering my ability to use my device effectively. Pamela B.

Yesterday, I transferred my number from Phonebox to Public Mobile using the eSIM feature on the PM app. I followed the steps provided and entered my IMEI number. Despite Phonebox not being listed, I selected Rogers as the previous carrier since Phonebox uses their service. After completing the process and seeing my phone connect to the Public Mobile network, my number wasn't working. When trying to log into my PM account, I couldn't receive the verification code as my number was inactive. Unfortunately, I couldn't reach a human at PM as the chatbot directed me to submit a ticket through the account, which I couldn't access without verifying my number first. Phonebox advised me to cancel the port-out request and provided an account number, but I couldn't proceed without contacting someone at PM.

Hello, I am Jismol Babu and I have been a dedicated user of Public Mobile for over 3 years. Lately, I've been facing an issue with my service. Although I can see incoming and outgoing calls, they automatically disconnect as soon as either party answers the call. I have some crucial calls scheduled in the coming days, and this problem is causing me a lot of anxiety. I would greatly appreciate it if you could investigate this matter and assist me in fixing it promptly. Thank you in advance for your support. Best regards, Jismol Babu