Public Mobile Customer Service Issues

I misplaced my phone two days ago and unfortunately, despite contacting the person who found it, it was not returned to me. I have since purchased a new phone with a SIM card. My request is to have my previous phone number transferred to this new device. Regrettably, I do not have access to my account details, but I am able to provide information about my bank and the store where I made the purchase. I no longer have access to [redacted] but can still be contacted through my previous email address. I am in need of assistance and would appreciate speaking with a representative.

I followed all the steps to create and activate my account. I purchased a SIM card, inserted it into my phone, and chose a mobile phone number from Public Mobile. Unfortunately, when I selected a plan, I mistakenly thought they were asking for my landline number, which led to some confusion. I got stuck in a loop where I couldn't proceed without selecting a different number and repeating the whole process. Eventually, I chose a different number, completed the payment with my Mastercard, but then encountered an error message with code [redacted] stating the activation didn't go through. I'm unsure why this happened and if I should start over.

My voicemail picks up calls too quickly, causing me to miss important ones. I can't adjust the ring count or disable it. I can't reach a person for help -- the robot responses are unsatisfactory. Contact numbers are useless, and even after 3 days, I can't connect with anyone via live chat. I'm frustrated with the lack of assistance, and the automated system is a letdown. If I find a more affordable service with actual human support, I might switch. It's been 3 days, and I'm still without aid.

I am a long-time customer who recently had to replace my Motorola G due to a faulty battery. I have never used the online service before, so I do not have a password to set up the new phone I purchased from you. I have been without a phone for two weeks now, even though I have paid for the service. I bought the new phone from your company, and all the communication suggested it would come with a SIM card. However, my old card is a "micro" size, and the new phone requires a "Nano" SIM card. Can you assist me in getting my service up and running smoothly? Thank you.

After making two monthly payments, Public Mobile informed me that the phone number transfer I requested could not be completed, and they provided me with a new number. The primary reason I use my phone is for Two-Factor Authentication, and I specifically transferred my number with the expectation that it would remain the same. I have approximately thirty accounts linked to that number, including a brokerage account that I am currently unable to access. Unfortunately, contacting a customer service representative directly seems impossible. To submit a request, I have to register on their 'Community' platform and log a ticket. However, I am unable to register in the community as my email is not being recognized, despite receiving multiple emails from them. This situation has left me unable to conduct my business, and I urgently need my original number restored.

I purchased a Public Mobile SIM card at a gas station near Oakville GO station and later realized my phone, a BlackBerry Bold [redacted], is not compatible with their system. After purchasing a plan at Oakville Place for $35.00, which ended up costing around $40.00 with taxes and a discount, I discovered my phone wouldn't work with Public Mobile's service. Despite trying to contact their customer service, I only encountered menu recordings without any real assistance. I ended up buying a new phone for under $[redacted].00 that works with my Freedom Mobile SIM card instead. Now I am looking to cancel my plan with Public Mobile and get a refund, but the process seems daunting given the lack of helpful resources. I appreciate any guidance on how to proceed in this situation.

I had difficulty reaching a person and only had menu options available. I managed to cancel the auto-pay for August to avoid being charged. However, I still require a refund. The agent who processed my order should have verified if my phone is compatible with Public Mobile's system. Public Mobile should ensure their representatives have the necessary knowledge. I suggest a full refund to make things right. This won’t make up for the time and frustration of trying to set up the phone over several days. Also, the checklist should include the assigned phone number for future reference.

For the past few days, my cell phone service was suspended, and I was instructed to pay the outstanding amount using my Visa credit card. Today around noon, I submitted a payment online for the full amount of $15. However, my service has not been restored, and I continue to be prompted to pay. Upon contacting Visa, I was informed that unauthorized transactions of $66, $2, and $56 were processed within 6 minutes, which is concerning. I request these charges totaling $[redacted] to be reversed immediately. I only owe $15. Please contact me urgently at [redacted] to update me on when my service will be reinstated. Additionally, I am unable to reach customer service, which is frustrating. Thank you. - Leslie Fernandes.

Hello, I recharged my Public Mobile account from my number [redacted]. My account balance now shows $22. Since then, I have not been able to make any calls, or even enter my 4-digit PIN, as it keeps getting rejected. The message states "you are unable to make calls as you have used up all your minutes..." However, I immediately recharged my account with $20, and the balance now shows $22 ON THE PUBLIC MOBILE WEBSITE. I am very frustrated and upset. Can you please resolve this urgent situation as I need to use my phone line? Thank you in advance. F. Mignot

I have been receiving calls from unknown numbers for the past 3 weeks. The calls are coming from places like Guinea and Mozambique, which I have no ties to. Some calls even mention unknown businesses like Wellington Dermatology, Cobbler's Corner, and Dsi Carpet&Upholstery. The numbers often only show a town in Ontario without any other details. These calls are becoming a nuisance, and I would appreciate it if this could be resolved.

My credit card was compromised and has been discontinued. I need to update my payment information, but I'm currently locked out of my account. Despite trying all the suggested methods to unlock it, I have not been successful. When I called customer service at [redacted], the options provided do not allow me to use a different credit card, only the previous one. I usually use autopay and do not have a voucher to make a payment. This has put me in a difficult situation as I cannot make any payments to restore my phone service. It is frustrating not being able to reach someone who can assist me. My account is suspended, and I have no way of resolving this issue. I rely on my phone for important calls daily and feel helpless without it. I am seeking guidance on how to proceed. Thank you. Ivan

I recently bought a Samsung Galaxy S20 FE from the US and it's unlocked. The seller advised me to link the IMEI with my SIM ICC ID number through my service provider Public Mobile to get rid of any activation issues. However, Public Mobile's lack of live operators and clear instructions on their website are causing me trouble in this setup process. After reaching out to the vendor for help and receiving the suggestion to add the IMEI to my Public Mobile account, I am struggling to locate this option on their website. How should I move forward in resolving this matter?

I am currently in the process of switching my phone number from Koodo Prepaid to Public Mobile. I initially received a new number from Public Mobile and then submitted a request to port my old number. The form indicated that I would hear back within a day or two, but it has been two weeks with no response. My old plan with Koodo is still active, resulting in me paying for two plans. How can I successfully transfer my phone number to Public Mobile and deactivate my Koodo account?

I have been experiencing ongoing issues with my Public Mobile account, which have persisted since I first signed up. Recently, my account was suspended due to alleged late payments, even though I made a payment of $28.25 via Visa on December 1, [redacted]. Upon discovering my service was disconnected, I was advised to contact [redacted] for assistance. Unfortunately, the automated system did not offer a suitable option for my concerns. Upon reviewing my Visa statement, the $28.25 payment was recorded under "Public Parking Garage," indicating it was for telecommunications equipment. I also received a message about being assisted by an 'agent,' but no one ever contacted me. Despite my repeated attempts to resolve these issues with no success, I have not received the assistance I require. I am now requesting a refund of the $28.25 payment and account closure to address these ongoing problems.

I signed up with Public Mobile almost two years ago, and everything has been great except that I can't access my account due to an incorrect email address entered by the agent who set it up. Can someone help me change it to the correct email? Please contact me via email at [redacted] or text me at [redacted]. The email entered, [redacted], is incorrect; my wife has a similar account, [redacted], without the 2, which is the correct format. I need this fixed so I can manage my account properly. Benno K.

I have two Public Mobile phones that I believe share one account. My wife, who recently passed away, set this up for me. I want to cancel any charges for her phone since I will no longer be using it and will be selling it. I only want my phone on the account and may need to set up a new account just for my phone. I am not very computer literate, so I need simple instructions or to speak with a customer service representative, please.

I have forgotten the password for my Public Mobile account. The Gmail address I used to set up my account has been discontinued by Google, so I am unable to receive any password reset emails. When trying to contact support, they require my password, which I do not remember. To resolve this issue, I would like to change my account username/Gmail to "[redacted]" so I can reset my password. Please reach me at my Public Mobile number, [redacted].

Hello! I have been your customer since [redacted]. I am unable to access my self-service account to renew/update my expired credit card. Every time I try to log in, it says my account is locked. I have been reloading my phone by purchasing top-up cards from retailers since then. I reloaded on December 14, [redacted], and it shows I have around $34 on my phone. However, I can't make or receive calls. Please help me resolve these two issues: unlocking my account and registering my new credit card. Thank you!

My phone and wallet were stolen from my truck in Saskatchewan, Canada. I attempted to report them as lost or stolen, but even though I remember my account password, I couldn't complete the process. Despite this, $43 was deducted from my account for my monthly plan. I purchased another Sim card to replace the old one, but encountered difficulties activating it. Unfortunately, I'm unable to access my Apple account to transfer the data to my new phone.

I recently bought a refurbished phone from Public Mobile, and unfortunately, the internal speaker is not functioning properly. This issue makes it impossible to hear incoming calls even though I can hear notifications and videos. I've been trying to submit a return request through their website, but I am experiencing technical difficulties with their ticketing page. The problem arises when I attempt to select the "exchange" or "return" option and then choose "yes" or "no" for sending it to the same address. The buttons deactivate each other, preventing me from completing the form and submitting it successfully. Public Mobile's support is community-based, and I haven't been able to reach anyone for assistance, so I am unsure if Telus/Koodo, who the phone came from, can help. I am hoping to get in touch with Public Mobile to resolve the ticketing issue and proceed with exchanging my phone. Thank you.