Public Mobile Customer Service Issues

I visited my local provider to make a payment on my account and inquired about switching to a less expensive plan with lower data. The representative assisted me in changing my plan to one with 500MB of data, unlimited talk Canada-wide, and unlimited texting. After topping up my account, which still had $20 in it, the representative entered the voucher number. However, upon trying to make a call, I was unable to connect due to a long-distance error even though the call was within Canada. I resorted to having the other person call me, which worked fine. I am frustrated as I am unable to access my account online or reach a representative over the phone. I need this issue resolved promptly.

I purchased a $10 data add-on last month but did not have internet access. Even though I have $9 left on my account, I am unable to use it to buy another data add-on. I would like the $10 from last month and the remaining balance to be applied towards my data usage. My phone is my only way to access the internet, and it has been inconvenient having to go to a computer place with a cast on my foot to address this issue. I have been a loyal customer for years but have faced increasing service issues without a customer service team. I need this resolved urgently as I will be without internet this weekend. If not resolved, I may consider switching service providers.

I experienced an issue with my phone number, [redacted]. I requested an account update for my trip to the U.S., which was supposed to cost $60. However, I was incorrectly charged $[redacted] shortly after. While in the U.S., I was prompted to pay $15 for roaming for 10 days. After contacting Public Mobile upon my return to Canada about the overcharge, I didn't receive a response within a week. Therefore, I informed my bank to reverse the $[redacted] charge. Now, my phone has been deactivated 14 days before the payment due date of Nov. 7th. I've tried contacting *[redacted] and the website as instructed by customer service but still need assistance to resolve this promptly. - D.R. [redacted] Email: [redacted]

I encountered an issue while setting up auto pay. After receiving a [redacted] - Page Not Found Error Message, I tried to proceed but was told that the Sim Card # was on hold. I followed the instructions to clear my browser, waited 50 minutes, and attempted again. Additionally, I tried using a different browser and Chrome Incognito mode as suggested. However, despite these efforts, I have been unable to proceed. I have a referral code and am keen on availing the Black Friday deal with the second month free. Unfortunately, my current situation has left me feeling discouraged about the process.

I have been with Public Mobile for years and have autopay set up. My last payment was processed on Nov 18. I have been experiencing issues with my phone service, sometimes lasting 2-3 days a few times a month. When attempting to create a "self serve" account, I receive a message that my phone number does not exist. Despite making payments of $33, $75, and $[redacted] through *[redacted], my service has not been fully restored. I accidentally purchased additional U.S. and international minutes, but I have been unable to use them. I am unable to contact a moderator as my phone number is not recognized. I last contacted customer service via email in regards to my unrecognized phone and attempted troubleshooting without success. I pay around $33/month for my plan. I seek to have my service restored, cancel international calling, calculate my remaining "CANADA + U.S minutes," enable calling to the U.S., and request a refund for the excess payment made.

I had an account with number [redacted] that got suspended due to my stolen phone. I have since replaced the phone, unlocked it, and registered a new SIM card. However, I am facing issues with reactivating my account as the system prompts me to sign up as a new member. I noticed that charges have been deducted from my account since November 18th, despite not being able to use the plan. I would appreciate it if my phone number could be reinstated, and I am also requesting credit for half a month's charges during the time when I could not utilize the service.

Hello, I'm a Vac public mobile customer, and I need assistance. My account was suspended due to my phone being stolen, but since I didn't get a replacement yet, I want to activate my plan. When trying online, it says I must sign up as a new member, but my sim card is already registered. I need help to activate my sim card and get a refund or credit for the two weeks my plan wasn't accessible due to the theft.

I recently reactivated my phone with the $15 plan, but I quickly realized I needed more data so I changed it to the $40 plan. Regrettably, due to slow loading, I accidentally selected the $40 plan twice. I intend to only pay for one $40 plan. Can you please refund the duplicate charge of $40 to my account? Also, could you refund the initial $15 payment for the first plan I made last night? Additionally, is it possible to retroactively activate the $40 plan from yesterday evening instead? Thank you for your assistance with this matter.

I am looking to block two numbers that persistently call my cell phone each day, which seems to be part of a widespread scam affecting many people. Today alone, I have received around seven or eight calls from one number before they switched to another. I urgently need to block these numbers. Please contact me directly so we can discuss how to stop these unwanted calls on my cell phone. My cell phone number is [redacted], and you can reach me via email at [redacted] Your prompt response is greatly appreciated as I have been dealing with these unwanted calls since last week, and they have started again today. I hope to have these two specific numbers blocked as soon as possible.

I am currently being charged automatically for phone number [redacted]. I have informed the answering service twice that I wish to disconnect the phone as I do not require this service. I request a full refund to be credited back to my account. Additionally, I would like to update my 4-digit pin from [redacted] to [redacted]. In addition to these concerns, I am eager to learn how to obtain a printout of all incoming and outgoing calls as well as text messages.

I am transitioning between companies. I was $1 short on my $30 plan, prompting me to switch to the $25 plan. Unexpectedly, the $25 plan only included 1GB of data with no calls or texts. When trying to revert to my original $30 plan, a message claimed my identity and credit card could not be verified, although $30 was deducted from my card earlier. I am requesting a refund for the $30 plan or to apply it to my long-standing $40 plan. Alternatively, I proposed receiving a complimentary 6-month unlimited data plan. It is perplexing that my card was accepted for one transaction but rejected for another on the same day. My bank confirmed no issues with my card.

I visited your store at Bridlewood Mall on December 6th. I spoke to a representative about settling my phone bill there since my Freedom Mobile branch in the same mall was closed. The representative assured me that making a payment at the Public Mobile location would cover my Freedom bill. I was charged $[redacted].44 on December 6th. Shortly after, I was informed by Freedom Mobile that they hadn't received the payment. I promptly visited both my service provider and Public Mobile to address the error, but the payment issue persists. Even after providing the correct account number, the payment wasn't applied by your employee. I haven't made any other payment for the phone number [redacted].

I recently visited Virgin for 3 days where I purchased a new phone and plan. However, when I tried to port forward my old number to Public Mobile, I encountered issues. After returning to Public Mobile, I was charged $51.50 even though my account was already settled. The representative at the Walmart Kiosk in Medicine Hat named Derek seemed inexperienced and created a new account for me, charging the additional amount. I was left with a temporary number and no service on Sunday, September 20th, for about 14 hours. I eventually had to enlist the help of a tech expert to resolve the issues around 7:30-8 PM that night. I feel frustrated with Public Mobile for charging me extra when my previous account was already paid up. The temporary number given by Derek only worked for 7 hours, and I ended up facing numerous issues within 24 hours. My referral credits also seem to have disappeared. This situation has left me very dissatisfied with the service I have received.

I am a victim of a SIM card hack. On September 30th, [redacted], I received security emails about unauthorized access to my accounts like Amazon and Hotmail. I tried to reset passwords using text message verification but noticed I wasn't receiving any messages or calls. It became evident that my phone number was hijacked to access my accounts. The hacker made transactions on accounts like Uber Eats where my credit card was stored. I attempted to contact Public Mobile regarding this issue, but I couldn't find a customer service line. Please help me to regain control of my phone number. My email on file is [redacted], but I can't access it due to the hacker's interference.

Hello, I want to share my frustration with Publicmobile's communication process. It's frustrating that you need an account or phone number to speak with them. I recently ordered a SIM card to become a customer on Sep 10, [redacted] (Order#[redacted]), but I haven't received the SIM. I'm unable to contact anyone to resolve this issue, which is making me question if becoming their customer is worth it. Today, I contacted my credit card company for a refund, as I can't connect with anyone at Publicmobile. It's a frustrating situation where I need to be a customer to talk to someone, but I can't be a customer without a SIM card. It's a bit of a catch-22 to not have a phone number to reach out for help.

My phone suddenly stopped working. My son gave me a used iPhone, but when I tried to call the 1-[redacted] number, I only reached recordings. I visited a Public Mobile store, but they didn't mention a solution for the SIM card issue on the iPhone. I've been trying to solve this for 5 days now without success. It's frustrating because I have kids with special needs, and not having a working phone is challenging. My phone number is [redacted], and the iPhone's IMEI is [redacted]. Please help me as soon as possible. 😫😭

I am currently locked out of my account because my password and email are not being accepted. I purchased a new SIM card for my new phone, but I am unable to access my account to activate it. Unfortunately, I am unable to reach the Moderator through email or any other means. We have been without our phone for two weeks now, and this situation is becoming urgent. My phone number is [redacted]. If possible, please contact me at [redacted] or email me at [redacted] Thank you.

I had a kitchen mishap today and accidentally got my finger stuck in the toaster. I called for help and waited quite a while for assistance. Since you are not Public Mobile, I won't share any personal details to protect my privacy and security. Please understand.

I purchased a SIM card yesterday, and I was instructed to activate it on my own. Being new to cell phones, I struggled with the activation process. I successfully activated the SIM card but did not receive a phone number for my device. As a result, I can make outgoing calls but cannot receive any. I find it frustrating that I am paying for a service but encountering issues that I must resolve myself. If this problem persists, I will have no choice but to cancel my account.

We are encountering challenges with transferring our number from Virgin to Public Mobile. After Public Mobile contacted Virgin to begin the transfer process, we did not receive the verification text from Virgin. When we reached out to Virgin to request a new text, they informed us that they could not do so until contacted again by Public Mobile. However, it has been challenging to convey this issue to Public Mobile as there are no live representatives available, and the chat function does not provide assistance beyond directing us to contact Virgin. This has resulted in a frustrating cycle of communication. Additionally, we have two active SIM cards that cannot operate on the same phone number, and we are uncertain if a new number is linked to the Public Mobile SIM card. Our primary goal is to speak with a real person at Public Mobile to resolve these concerns. We would greatly appreciate any assistance in this matter.