Public Mobile Customer Service Issues

I have reviewed my credit card statement for May 11th and I have been erroneously charged four times for different amounts: $35.84, $52.64, $72.80, and $3.36. I am located in the US and my autopayment base plan did not go through, so I needed to renew my US roaming addon to stay connected. However, the website encountered issues when I tried to renew my base plan, resulting in multiple incorrect charges. Ideally, I should have only been charged $72.80 for the US roaming addon plus an additional $20 plus tax for a 10-day usage period. However, my account balance currently shows $0 available due to these unexpected charges. Two main concerns: 1. I kindly request a refund for the overcharged amount back to my account. 2. Despite changing my monthly plan twice online, my account still reflects the old plan for the next billing date. Please verify that my new plan of $55 (Canada wide/US talk, international text, and 6GB of 3G data) is correctly updated. Thank you, Bryan

I funded my account but now I'm unable to make changes or reactivate it. I forgot my password for the community login. Unfortunately, the password reset emails aren't reaching me. When attempting to sign up again, I face an issue with receiving a login code via text because my plan has expired. Customer service couldn't assist me as they require a payment, which I've already made. I've entrusted Public Mobile with my funds, but my phone, essential for work, remains inactive. This situation has left me feeling frustrated, hungry, and financially strained. Restoring my phone service was meant to alleviate these challenges, but now I'm $50 out and at risk of missing work tomorrow. Urgent help is needed, or I may have to request a chargeback from my credit card company. Thank you.

I am experiencing issues with my phone. I can't access my games or use Google search when not connected to Wi-Fi. Although I have data turned on and airplane mode off, the problem persists. A representative at the Telus store in Edmonton City Centre suggested contacting Public Mobile as my SIM card may be malfunctioning. He mentioned that they will send a replacement card. Additionally, I require assistance in resetting my online password. Despite requesting to reset it three times, I have not received an email from Public Mobile enabling me to do so. I am feeling frustrated with these challenges.

My phone plan expired on July 31st, and I purchased $[redacted].00 worth of vouchers. I entered the vouchers into my phone account around 11:00 pm last night. Despite this, my account is still not working, leaving me without internet access. To make matters worse, I can't remember my password and have requested a reset email multiple times without receiving any messages from Public Mobile. This has led to me using my work's internet. I am frustrated with the challenges of reaching your company. I bought the vouchers since my new credit card was not accepted due to not being the one previously on file. Please get in touch with me as soon as possible to help resolve these issues. I am disappointed with the level of service and the difficulty I have encountered when trying to fix this problem.

I wanted to refer a friend so we could both get the promo offer ($25 for each of us). We got a sim card from Walmart intending to activate it online, as the offer is valid online only. The Walmart employee activated the sim card without my consent, but assured us we would still get the referral bonus if he entered my referrer number online. Now, my friend says the referral won't work because it was done at Walmart. We haven't received the $25 each yet. This is frustrating as my friend chose Public Mobile for this promotion. Please assist us in receiving our $25 each. I referred my friend with the phone number [redacted]. Thank you.

I am currently out of town and unable to order a sim card from your website due to my location. I tried calling the toll-free number, but was unable to speak to an agent as I am not a member yet and really need to order a sim card. When I called the [redacted] number from a landline, the recording asked for my mobile number to speak to an agent, but since I am not a member yet, I couldn't get through. I am disappointed that I cannot speak to an agent for assistance, unlike with other cell service providers I have used before. The lack of support from the community forums has left me frustrated and unhappy.

Last week in August, I activated three unlocked numbers with Public Mobile at the Walmart store in Vernon, BC. I returned the new phone the next day and requested the charge reversal on the third line from Public. However, the reversal has not been processed yet. I canceled my service due to receiving scam calls and lack of customer service from Public Mobile. Unlike any other phone carrier, Public Mobile has not resolved this credit issue since August. As my renewal approaches, I have switched to Lucky Mobile for four phones because of Public Mobile's poor service. I urge Public Mobile to immediately reverse the $46.85 charge on my Walmart MasterCard. Dealing with Public Mobile has been extremely frustrating and unhelpful compared to Lucky Mobile, which offers better customer service and similar cell coverage. Public Mobile, associated with Telus, needs to improve its customer service to match competitors like Lucky Mobile.

I recently paid $50 for my monthly plan, which includes 8 gigs of data and unlimited calling. While I can use the data, I am unable to make or receive calls, which is crucial since I am waiting for a call regarding a second interview. I believe my account may be linked to the wrong phone number, as I have two Public Mobile numbers. When I dial *[redacted], it acknowledges my payment but does not recognize either of my numbers. This ongoing issue is causing me a lot of frustration and may impact my job prospects. I need this matter resolved promptly. Additionally, I would like clarification on which number is active to ensure it matches my resume. I expect to receive the full 30 days of service I paid for and would appreciate a credit for the inconvenience. Lastly, I am confused about a $10 credit from last month that was partially reversed. I am considering discontinuing my services if these problems persist.

I recently missed two weeks of payment with Public Mobile. I visited the PM website and made a payment of $35, which ended up being $39 with taxes. However, my service wasn't restored. Upon checking, I found out my plan expired on October 16, [redacted]. I attempted to switch to a $25 plan, but it deducted from my previous payment and still didn't provide service due to lack of long-distance coverage. I verified my region setting and tried to customize my plan for $25, yet another $15 was deducted without resolving the issue. I'm looking for assistance in choosing a plan with international texting and provincial calls, preferably $20 or $25 with picture texting. My name is Tegan, and my number is [redacted].

I attempted to purchase a Public Mobile SIM card online, but encountered a ZIP Code issue causing the transaction to fail. Despite this, my MasterCard was charged, and I am seeking a refund of the deducted funds. Additionally, I am unable to create an account as my phone number ([redacted]) appears to be registered already. When I try to log in, it indicates that my email ([redacted]) is not registered. I am quite confused by this situation and urgently require a resolution to get my money back. My credit card shows a charge of CAD 34.50 from Public Mobile Toronto. Please assist me in resolving this matter promptly.

I encountered an issue trying to buy a SIM Card from Public Mobile. Even though my payment went through, it mentioned a problem with my ZIP Code preventing the transaction. I'm Akrit Malla and attempted to make the purchase online. Now, I see a discrepancy between my account registration status and payment deduction. My Mastercard was charged for CAD 34.50 by Public Mobile Toronto. I can't set up an account, being told my phone number is registered, while attempting to log in indicates my email is not on file. I urgently need assistance in resolving this and getting a refund. The situation is causing distress, and I hope for a prompt resolution.

I recently tried calling but encountered issues selecting English on option 2. I am interested in the $10 a month prepaid plan for my LG flip phone, model number LGC [redacted]. Currently, I have a prepaid plan with Bell that I paid $[redacted] plus taxes for last December. I mainly use my phone for emergencies and about 5 text messages monthly. I don't use the internet. Bell has unexpectedly started charging me $5.46 per month until December [redacted], which I did not agree to. They claim this charge is authorized by the CRTC. I'm exploring other options due to this. Please contact me at [redacted]. My name is Sylvie. I would appreciate speaking with a representative soon. Thank you.

I have been a Public Mobile customer since early [redacted] on a monthly plan with auto-pay using my credit card. For some reason, my March payment went through normally, but as of March 22, [redacted], my service has been suspended, indicating I need to make a payment. However, my account shows that the next payment is due on April 17, [redacted]. I am not behind on payments, and my credit card information should be valid. It is frustrating to have my service suddenly suspended without any warning, especially when my account has always been in good standing. I have tried to contact a customer service representative without success. I hope this issue can be resolved promptly. If not, I am considering switching carriers as this situation is unnecessary and unfair.

Hello, We are launching a platform called Hubnt aimed at improving the experience of new arrivals by providing a wide range of centralized services. This social network platform is designed to promote communication, initiative, and mutual assistance among students. One of the initial steps for newcomers settling in Montreal is choosing a telecommunications company. We believe that Vidéotron could benefit from our marketing efforts to acquire new users by showcasing their phone and internet services on our platform. - We currently have a user base of [redacted] people eagerly awaiting the product without any marketing efforts. - We are planning to launch the first version of the platform in mid-April. When would you be available for a meeting to discuss how we can help bring you new customers? Best regards, J. Mathieu and O. Chahed

Hello, I'm reaching out regarding my Public Mobile account. During my recent 10-day absence, there wasn't enough money in my bank account for the auto-pay. I am requesting to be removed from auto-pay immediately and to switch to the basic $10 plan with talk and text only. I have around $14 in my Public Mobile account which can cover the new plan. Could you kindly change my plan to the $10 one and deduct the funds from my account balance? As a visually impaired individual, I greatly appreciate your assistance in this matter. Thank you for your help, J.L. P.S. Kindly inform me when the plan change has been processed.

My mother visited Canada last summer. She left in January, and you have been charging my credit card since then. She tried to cancel online as there was no option to do so when she called. I request an immediate cancellation of the plan and a refund for January, February, March, and April. You can verify that the phone was never used by checking her records. My husband, son, and I also use your service, and we signed her up while she was here. While we have not had issues previously, I recently noticed the charges on my online banking. Kindly look into this matter promptly. My contact information: Phone: +[redacted]2 Name: Latoya Gibson Email: [redacted]

My service with Public Mobile has stopped working. I signed up for the new $25 plan effective April 8, [redacted], which includes unlimited talk and text with 1GB of data. However, while I was on vacation and didn't use the service, I recently returned to Toronto and discovered that the plan is not working. Previously, my service worked fine under the $30 plan with the same features. Currently, there is no balance on my account except for a $10 credit, with no outstanding balance owed. The account shows a $10 balance in funds, indicating a credit rather than a debit. I would appreciate it if this issue could be resolved promptly, as I have been unable to find a solution on the Community forums and there seems to be no customer service available to assist me. If this problem persists, I may have to consider leaving Public Mobile.

I'm having trouble adding my new credit card information to my account. The system is rejecting it, even though the details I'm entering are correct. It seems like the format of the address might be causing the issue as it’s slightly different from before. I need assistance with this. You can reach me at [redacted] (landline) or my Public Mobile number [redacted], which is currently inactive because I haven't paid yet. Once the payment issue is resolved, I'd like to update my payment information for automatic payments. My name is Raynald. In addition, I would like to know how to speak to a customer service representative by calling [redacted].

I have been struggling to log in to the Self Serve portal on Public Mobile for a few weeks. I am attempting to switch my plan from 8 gigs back to 1 gig since I only required the additional data temporarily in mid-August. Additionally, I am eager to check the status of the one gig free offer I received via text message. Despite my attempts, I am encountering difficulties. When I call the support number, a message informs me that my account has been suspended due to non-payment. However, upon checking my balance online, it indicates that I owe nothing and states that the next payment is due in mid-October. I have made several unsuccessful attempts to reset my password on the Public Mobile website to make the necessary plan adjustments. Despite this, the system continues to lock me out even on my first attempt within a day. I am in need of assistance to regain access to my account.

Currently in London, Ontario, and experiencing signal issues on my phone again. Unable to receive or make calls. This happened a few days ago as well, until I returned home. It's concerning as I travel a dark road and almost ran out of gas last time. Bill is paid, so that's not the problem. Unfortunately, unable to contact Public Mobile by phone, so email is my only recourse. Seeking assistance to resolve the signal problem promptly as I am certain my bill is up to date.