Prometric Customer Service Issues

Dear Sir, I am writing to bring to your attention an issue I have been experiencing since taking the MOH UAE Microbiology exam on November 26, [redacted]. Despite receiving a fail result on November 27, I submitted a new application on November 30 and received an eligibility ID and code. Since then, I have attempted to schedule my exam on the Prometric website, but it continually informs me that the eligibility ID does not exist. I have contacted the Prometric call center, but they directed me back to MOH. Upon speaking with MOH, they informed me they have sent my ID to Prometric. I kindly request your assistance in resolving this matter by resetting or refreshing my ID. Thank you for your attention to this matter.

I am an employee at Latta Road Nursing Home East, and I handled the recertification of a past employee, Marilyn P., in August. Unfortunately, Marilyn has not received a copy of her recertification, and upon checking the website, it indicates that she has not been recertified. I am reaching out to inquire about the status of her application. Your prompt response is greatly appreciated as I need to update Marilyn on this matter promptly. Thank you.

I made an appointment for the Basic and Clinical Sciences Exam on December 23rd, but I did not receive the confirmation email containing the tracking number. Only now I have noticed this issue. I verified that my credit card was charged for the exam fee. I am seeking guidance on the next steps to take as I require the confirmation for the upcoming exam. Additionally, when attempting to reschedule the exam, I encountered an error indicating that my number is invalid as it has already been used.

I am Althea. My CNA certificate expired, and I inquired about renewing it. After following instructions from officials, I mailed my application and fee but received no response. Upon calling again, they didn't locate my documents, prompting me to resend. This time, I included my expired certificate but encountered confusion when informed of a testing date without being aware of a school-related change. Addressing this, I was advised to reapply, but without an ID number from the updated application, I couldn't resend my ID.

Hello, I am wondering if there are any requirements or restrictions to take the PCT test considering I burnt my left hand finger as a child. I am now 42 years old and predominantly right-handed. It has not posed any issues for me throughout my life. I can perform nearly all tasks without any hindrance at work, and I am confident I can take the test. I would appreciate your guidance on this matter. I look forward to your response. Thank you

On July 2nd, [redacted], I finished a training program at Will Industries in Kentwood, MI. I obtained a certificate of completion but have not been given a test date for the CNA state exam. Despite reaching out to Prometrics via email regarding this issue, I have not received a response. I am facing a dilemma as I am unable to continue working at a long-term care facility without the proper certification. The training program was supposed to submit my application to Grand Rapids Community College (GRCC) for the state test, but I have not heard anything yet.

Hello, I recently relocated to a new address, and I need to update my testing location information. However, I am having trouble changing it on the website. Although I have a confirmation email, my Prometric account shows no scheduled exam for the DAT by the ADA. I want to ensure this issue is resolved before my exam day to avoid any complications at the testing center. Can you assist me in updating my personal details? Thank you.

I am having trouble renewing my CNA license, number No[redacted]5E, with Five Star agency. I have reached out to Five Star and contacted Prometric multiple times. I submitted the renewal form dated September 11, [redacted], along with a $50 US money order to Prometric Corporate at [redacted] Corporate Drive, Nottingham, MD [redacted]. Despite months passing, I have not received a response. I need my CNA license for employment purposes and would appreciate any assistance in resolving this matter. Please contact me at [redacted] or via email at [redacted] Thank you for your help. Sincerely, Deedar Jillah.

Hello, I have my Transaction Number: P2AT-[redacted] for my national board dental examination part 2 with the American Dental Association. Unfortunately, I have not received my confirmation number from Prometric yet, which is essential for locating my test center and booking my exam. Time is limited for me as my US VISA will expire in March [redacted]. Best Regards and Merry Christmas Holidays ahead, Dr. Wisam Ibrahim

I recently completed my CNA test at Bell High School with Ms. Becky Thomas. Despite being in the initial testing group, I have not received my certification. There were initial issues with my license number and address, which were corrected before the test. However, I am concerned my results may have been sent to an incorrect address in Vero Beach. I have no ties to Vero Beach and will address this on my driver's license. Can we update my address in your system to ensure I receive my certification? Please contact me via email for further details. Thank you.

Hello, I am Muhsina Banu Asgar, and I took my Prometric exam for nurse specialist on November 13, [redacted]. However, I have not received my result yet, and it has been 6 weeks since the exam. I have tried to contact you multiple times but have not been successful. I reached out to the Saudi council, but they do not have my result and advised me to contact the Prometric center. I kindly request your assistance in locating my result. Thank you for your help, and I remain hopeful for a positive outcome.

I need assistance with scheduling my A2 V-2 with CT exam. When trying to adjust the end date on the website, I am unable to select a date past 12/31/19. Unfortunately, there are no nearby exam sites available during this period. I was considering rescheduling the exam for the first week of January, but the website does not permit me to change the date. Could you please clarify why this restriction exists and provide guidance on how I can resolve this issue? Thank you.

Subject: Refund Request for $50 Test Re-Scheduling Fee Hello, I am Stephen Blythe, and I had a CMA Exam (part 1) scheduled for January 6 at the Coit Road test site in Dallas, Texas. Unfortunately, the test site closed on the exam day, and I was informed via text and email that the exam was canceled. Despite being told prometric agents would assist with rescheduling, they rescheduled the exam without my input, selecting an unacceptable date, time, and location. Unable to reach them, I rescheduled the exam myself online, incurring a $50 fee. My concern is that the original test cancellation was not my fault, and as such, I am seeking a refund of the $50 re-scheduling fee incurred.

Hello, my name is A.D. I have an FNP exam scheduled for tomorrow at 8 a.m. I need to reschedule due to personal issues. It's set for February 10th at 8 a.m. in Joliet, IL. I haven't been feeling well recently and was hoping to recover in time, but I need more time. I've never asked for a last-minute favor like this before. Please assist me in rescheduling my exam for the following day. It seems February 11th is the only available day for the change based on my records. Thank you.

Hello, I attempted to schedule my Connecticut Cosmetology/Barber State test for licensing. After booking the test for 2/7/20 on the Prometric website, I received a voicemail on the same day stating that the date was invalid and prompting me to reschedule. The phone number provided, 1-[redacted], turned out to be invalid as well. Despite the $65.00 fee already deducted from my account, I have been unable to reschedule due to this issue. I kindly request not to incur any additional fees for rescheduling, whether the $65.00 initial fee or the $25.00 rescheduling fee, given the confusion with the booking system. I aim to reschedule the CT Barber test for March 8, with a deadline of 2/17/20 for registration. Your prompt attention to this matter is greatly appreciated. You can reach me at [redacted] or via email at [redacted] Thank you, Darius D.

I am trying to schedule my USMLE Part 2 exams in Europe. Unfortunately, Prometric centers in Europe only release dates three months in advance. Currently, I am unable to find any available dates for the booking slots of March-April-May or April-May-June anywhere in Europe. It seems that future booking slots are not open yet. I have already paid over £[redacted] for a scheduling permit and I am eager to book my exam. I am hoping to secure a date before April 16th. Could it be that Prometric has not released the slots yet?

Dear Concerned Party, I am contacting you because I am having issues with the TOEFL test center in Mexico City, THEOS ASESORIA, as they have not yet postponed my exam due to the current pandemic situation. Despite them mentioning that they are awaiting instructions from you, Prometric, they have not rescheduled the test in line with quarantine restrictions in our country. It is crucial that this matter is addressed promptly. I kindly request either a direct contact number for Prometric for assistance or for you to take prompt action by rescheduling the test for a later date when the situation improves, approximately in a month. My order confirmation number is [redacted]25, and the test center is situated in Mexico City at Londres No. 47-[redacted] Col Juarez. Appointment number: [redacted][redacted]. Your swift attention to this urgent matter is greatly appreciated as my test is scheduled in a week, and I am eager to avoid losing both the exam fee and the opportunity to test. Awaiting your prompt response, Best regards, C.S.

I have a concern regarding the COMLEX Level 2 CE exam scheduling. I noticed that my June exam date, during the registration period from April to June, has been canceled. Unfortunately, there are no available dates during this time frame. Will there be an extension of the registration periods for students affected by these cancellations? According to Prometric's website, they will reschedule students for a different test date, but I am unsure when this will happen. If I opt for a test date in July due to the lack of availability in nearby towns until September, will Prometric stop searching for an earlier date without informing me? I am eager to know more details on how the rescheduling process will be handled.

Hello, my name is Maria Yao. I had an upcoming Step 2 CK exam scheduled for 6/26/20 at the Prometric center in Greensboro, NC, with tracking number [redacted]7. Although I received a cancellation email yesterday, I am unsure if this is final or a mistake. I have two inquiries: 1) Can I receive confirmation if my exam is truly canceled? The NBME website still shows it as "scheduled." 2) If a June exam slot becomes available on the Prometric rescheduling site, is it safe to reschedule there? I worry about selecting a date that has also been canceled. Does the site limit occupancy to 50% to accommodate rescheduled individuals (opening up canceled dates for new reservations)? Thank you for addressing my concerns.

I recently received an email notifying me that my USMLE Step 2 CK exam scheduled for June 19th in Tampa, Florida was cancelled due to COVID-19 concerns. I promptly rescheduled the exam on the Prometric website to avoid any delays in my medical school graduation and residency matching timeline. However, I recently received another email stating that my original appointment on June 19th was still confirmed, causing uncertainty about my current test dates. I would appreciate clarification on whether my June 19th USMLE Step 2CK exam in Tampa, Florida and my June 23rd COMLEX-2CE appointment are still valid. Thank you for your assistance.