Prometric Customer Service Issues

I am from Iran and facing issues registering for the TOEFL test online despite having an account and selecting all the necessary details. When it comes to making the payment, the page does not appear. On the other hand, my brother in Canada encountered a payment error [[redacted]] while trying to pay. I previously had a similar problem with the GRE test, but a GRE representative successfully signed me up via phone. When attempting the same with the Prometric representative, we faced the [[redacted]] error again. Given that Iranian credit cards are not internationally connected, I am using my brother's Canadian card. Additionally, I have been unable to reach the Prometric center for the Middle East at +31-[redacted]-[redacted]-[redacted], as the line seems inactive despite multiple attempts. How can I proceed with registering for the TOEFL test?

Hello, I'm Mrunal Sable, and my TOEFL exam username is mrunalsable2. I scheduled my TOEFL exam for October 14, [redacted], after registering on September 11. I provided my Aadhar card, driving license, and Pan Card during registration. Despite submitting the required documents, such as the national Aadhar card, I was turned away from the exam center today for not having a passport. This caused me to miss my exam. I kindly request a refund or a rescheduled exam date. Thank you. Regards, Mrunal Sable

I noticed an error in my GRE computer-delivered test regarding my date of birth. Instead of 3/3/[redacted], it should be 03/30/[redacted] (30th of March, [redacted]). I discovered this mistake when I arrived at the test center on Tuesday (10/09/[redacted]). They advised me to try to correct it myself or contact you for assistance. Unfortunately, I have been unable to rectify the error in my personal information section. As I am yet to receive my score report, I am hopeful that this correction can be made promptly before it is issued. I can provide my passport or personal ID if necessary. You can reach me at +34 [redacted] [redacted] [redacted].

Hello! I had an appointment this morning for the SCFHS exam in Jeddah with confirmation number [redacted][redacted]. Unfortunately, I missed the exam because the location information on your website was incorrect. Despite following the location provided, I couldn't find the testing center after two hours of searching. Eventually, I went to the Saudi Council office and discovered that the testing center was there, contrary to the information on the website. This oversight led me to miss my exam. I kindly request your assistance in rescheduling my exam promptly. I look forward to your prompt response. Best regards, Analyn D. Alipit

I completed the HESI A2 Admissions Assessment at the Prometric Center #[redacted] in Houston, Texas on November 10, [redacted], at 8 am. The critical thinking section was missing from the test, despite being part of the requirements. I notified the staff at the test center and later emailed the dental hygiene program director I am applying to. She informed me that the issue lies with Prometric, and they are working on resolving it. I am reaching out to ensure I can retake the critical thinking portion at no additional cost before my application deadline. Additionally, I am eager to know the soonest I can retake the entire HESI test for a chance to improve my overall score. Please contact me promptly regarding this matter. Thank you, Natalie H. Email: [redacted] Phone: [redacted]

I, Ms. S. Skinner, a learning disabled adult, successfully took the Prometric Practice Examination yesterday and passed. However, I was not allowed to review the [redacted]-question exam or make copies, only provided the pass results. I am requesting the exam to be sent to my address in book format for repetitive reviewing until the actual test. I would like this information promptly to continue studying. I believe I was treated unfairly after paying $25, especially as a dedicated pre-class student. Graduated on 11/30/18 from the Long Island School of Nursing, I am unsure if the [redacted] questions given reflect the proper C.N.A. State Certification format. I urgently require the correct Prometric exam format for thorough preparation. Please contact me at your earliest convenience. Thank you. Regards, Ms. S. Skinner [redacted] Sunrise Highway Islip Terrace, NY [redacted] Email: [redacted] Phone: [redacted]

I would like to share my experience with the Prometric State Certification Practice Nursing Examination. When I attempted to review the test or make copies of the questions and answers, the system did not allow me to do so. I have submitted an ADA Accommodations Request Packet as I am a learning disabled adult nursing student. I am hoping to receive testing accommodations for my certification examination.

I have a PMP exam scheduled for 12/17/18 with confirmation # [redacted][redacted]. The training course before has been postponed, so I wish to postpone the exam. I will incur a $70 date change fee but prefer to have a confirmed training date before rescheduling my exam. I intend to avoid losing the full registration fee by either canceling or rescheduling at least 2 days before the exam date. I'm uncertain of the new date, so should I cancel now and rebook later to avoid extra fees? Additionally, does canceling and rebooking cost more than rescheduling? If there is no extra cost, I'll opt for canceling and rescheduling once I have the new training date. Otherwise, I will select a new exam date soon. Thank you for your guidance.

Good afternoon, I would like to request my eligibility number for the prometric exam I took on May 08, [redacted]. My employer did not return my prometric passing certificate to me before I left the company. I am kindly asking for the eligibility number or even the certificate itself. I have already reached out to them, but the person handling our documents has also left the company. I hope to receive a positive response from you regarding this matter. Thank you. Below are some details used for my prometric exam: Passport: EC229039 SCHS id: 16-RN-[redacted] Iqama: [redacted] Thank you, and may you be blessed.

I am currently offering Sign Language interpretation for two deaf students at NFTC (North Florida Training Center) in Jacksonville, FL for the HHA program. We are seeking clarification regarding the ADA compliance packet. Firstly, the audiogram of the students indicates their hearing loss but does not specify that Sign Language is their primary mode of communication. Is the audiogram alone adequate for ADA compliance, or do we require additional documentation? Secondly, I have been providing interpretation for the two students throughout the program. Can I continue to interpret for them during the State Exam? We have established the best sign choices, which have been consistently used. I believe that using an interpreter unfamiliar with these signs may hinder the students' success. Your prompt response is greatly appreciated as the students are ready to pay for their state testing and eagerly await clarification on these matters.

I'm from Wenatchee, WA. A group of us were scheduled to take our HCA license test, but the proctor didn't show up, causing us to go home. This situation adds to my frustration with the process. Previously, I completed my classes in October to get my credentials, and Prometrics claimed they had sent multiple test date emails, only to admit in February, four months later, that they had never actually sent them. This delayed my test until today. Not being able to work since February 22 has meant missing multiple paychecks and facing losing my insurance in April. The continuous setbacks have been challenging, and I am seeking clarification on compensation for my financial losses and the time wasted due to the inconsistency with the exam arrangements. I anticipate a prompt response to address these pressing matters.

Subject: Concern Regarding Listening Equipment Issue at Embassy Suites Exam Center Dear Prometic Testing Center, I am writing to bring to your attention an issue I encountered during my recent exam on March 21, [redacted], at the Embassy Suites Hotel in Los Angeles near LAX. As part of my certification as a Korean/English interpreter, I experienced significant problems with the listening equipment provided for the simultaneous exam portion. Despite completing the sight and consecutive portions, the headphones provided for the simultaneous section were in poor condition. The ear cup foam was flattened, making it impossible to achieve a proper seal. Moreover, the volume of the headphones was so low that I struggled to hear the recording over my own voice. Despite notifying the staff, I was informed that the volume was already at maximum, and no solution could be offered. This issue was also experienced by other testers, leading to distorted sound and low volume during the exam. Having dedicated a year to preparation, the substandard equipment was disappointing and affected my performance. I await your response regarding this matter. Regards, Sunhee Wall

Hello, I am reaching out for assistance with my prometric exam application. I provided my name as Kristoffer John Tapic, with Kristoffer as my First Name, John as Middle Name, and Tapic as the last name. However, my passport only shows Kristoffer John. The confirmation I received from prometric only displays Kristoffer Tapic. I am concerned this discrepancy may prevent me from taking the exam scheduled for May 25 in the UK. I have attempted to contact support without success. Below are some details: Testing Program: QCHP - Qatar Council for Healthcare Practitioners Confirmation Number: [redacted][redacted] Exam Name: NSPEC Exam Date: May 25, [redacted] Exam Time: 11:00 Prometric Test Center: #[redacted] MANCHESTER, UNITED KINGDOM Thank you.

I am Dr. Hadi Alyabis, and I have applied for the Qatar Prometric exam scheduled for May 8, [redacted], at 10:30 am in Qatar. I am from Iraq and traveled to Qatar to attend this exam for the confirmation of computer-based general practitioner. My exam was at Prometric Test Center [redacted] in Doha, Qatar. Unfortunately, I encountered a problem as I arrived late for the exam by more than 30 minutes due to issues with the taxi ride. Even though I showed the taxi driver Google Maps to guide us to the exam center, he took me on a longer route, making me late. The fare charged was significantly higher than my previous trip to the exam location. As a foreigner, I believe the driver took advantage of my unfamiliarity with Qatar to overcharge me and make me late. This impacted me greatly, causing me to miss the exam. I appreciate your attention to this matter and hope for a suitable solution.

I am attempting to schedule a practice exam for the Education of Young Children. The testing window closes on June 15th. Unfortunately, I am unable to find availability for that date. It is crucial for me to take the exam during this testing window to receive my scores in order to obtain my master's degree from a university. I am requesting to book the Education of Young Children Praxis for Saturday, June 15th at the Greenville SC Villa Road location.

Hello, my name is Karin Shaw. I recently received an email at [redacted] on June 04, [redacted], regarding my upcoming Greenbelt window of opportunity from August 02, [redacted], to August 18, [redacted]. My eligibility number is [redacted]7, and the exam fee has been covered by the Cork Education and Training Board in Bishopstown, Cork, for my Quality Management and Lean Six Sigma Greenbelt Course. Unfortunately, when I check the website, there are no available dates within my specified window of August 02 to August 18, [redacted]. I kindly request to schedule a date as I am diligently preparing for the resit and aim to succeed. I am currently on work experience with Depuy Synthes and unavailable for calls during work hours, but I can be reached after 16:30 at ([redacted]) 98.20.[redacted]. It would be great to communicate via email today for a prompt response. Your assistance in arranging the date for my Greenbelt MCQ exam is greatly appreciated. Thank you for your attention to this matter. Regards, Karin Shaw (D.O.B.: 14/04/67) P.R.S.N. [redacted]V

Subject: Request to Reschedule Exam Date - Eligibility ID: SHRMAPP114931 Dear Concerned, Greetings, I hope this message finds you well. I am writing to request a change in the exam date for the SHRM exam scheduled for 5 December [redacted]. My eligibility ID is SHRMAPP114931. Due to personal reasons, I kindly ask if it is possible to reschedule the exam to any day between February 2-5, [redacted]. Your assistance in this matter would be greatly appreciated. Thank you, Iqbal

The Minnesota Department of Health has been informed about individuals submitting fake Certified Food Protection Manager exam certificates to get state certification in Minnesota. While your company is not currently under scrutiny, our department plans to conduct random audits on all exam certificates as a precautionary measure. Do you have a website where I can verify the authenticity of your exam certificates? If not, could our department send you a list of certificate details (like exam cert numbers) for verification? Please reach out to me via the email provided if you have any queries. Thank you, Tracie Z. Minnesota Department of Health

I encountered an issue on Friday with the Prometric website when I tried to reschedule my test. It was the last business day before my scheduled test, but I couldn't access the reschedule option. I tried to contact Prometric, but they were closed for Thanksgiving. Considering the holiday fell on the same day, I would appreciate a 1-day grace period to reschedule my exam.

Hello, good morning Prometric. I am sharing my experience from the Texarkana Prometric center yesterday morning. The evaluator in charge seemed to be quite authoritative, which made everyone feel tense. After completing the written test, I waited patiently for the hands-on skills test. When finally called with another girl, we both performed our skills. Despite our efforts, the group failed under her supervision. I volunteered to assist as a resident for another candidate, and once the evaluator boss left, the atmosphere felt more relaxed. Unfortunately, after completing the skills, I had a feeling I did not pass. Even though the evaluator seemed to think otherwise, it turned out I failed. Surprisingly, the girl I assisted did pass. I left feeling disappointed by this experience and wanted to share my feedback with you.