Progressive Insurance Customer Service Issues

I am experiencing significant concerns with the snapshot device regarding its sensitivity to braking, particularly on hills and in heavy traffic situations. The device often reacts excessively when I brake normally, causing distractions while driving. This sensitivity poses safety risks, especially when approaching yellow lights or facing stop signs on hills. I feel pressured to conform to the device's standards, even though it compromises safety. If this issue persists, I may have to consider switching to a different insurance provider. The device seems more suitable for flat, rural areas and fails to accurately assess safe driving practices in my environment. Its hypersensitivity is frustrating and may lead to accidents. I strongly believe this method is unreliable for evaluating driving safety and feel unfairly penalized. I urge you to provide guidance on how to address this matter before I explore other insurance options. Your prompt assistance in resolving this issue is greatly appreciated. Thank you.

I changed my homeowner's insurance policy starting on 8/19/[redacted]. There should be a significant refund due to us. Could you please send the check for the insurance surplus to our mortgage company PHH? The address for PHH is the same one we've used for over two decades. We have not yet received the refund check, and your website indicates the policy has not been canceled, although all policies, including home insurance, were canceled on 8/19/[redacted]. The amount of the refund is $[redacted].00 or more, and we would appreciate prompt payment as it should have been sent a month ago. I have copies of our new home insurance policy available if you require them. Additionally, my wife, F.D., has always handled our policy matters with your company. She has been given authorization twice before. Please make sure she is listed on all policies and directed further correspondence. Kindly direct any inquiries to her as I will be away next week. Thank you, Stan and Fran

Hi there, I'm Catherine Cooper-Wright. I recently had an accident and am in need of assistance. I am covered under disability benefits and am currently at Unique Nursing Home, located at [redacted] First St., N.W., Washington, D.C. I had a respite stay scheduled for 4 to 6 weeks, followed by 6 to 8 weeks, but I am now unexpectedly home due to various circumstances including car vandalism, theft of property, and personal injuries. I am seeking replacement items and support for an extended stay at the nursing home. If anyone can assist me in retrieving my belongings and addressing my current situation, please reach out to me via email or phone. Thank you for your attention. Catherine Cooper-Wright (formerly Catherine Cooper, aka Catherine Gale Cooper)

I need to file a claim against one of your policyholders because they were at fault for a collision yesterday (12/9/[redacted]). The incident occurred when they failed to defrost their windows at a stop sign. As I was turning onto the road where they were, they collided with my driver's side door, rendering it inoperable, along with some damage to the back door. Both doors will require replacement, and I will need a rental car while the repairs are in progress.

I have been trying to reach my insurance claim representative regarding an accident I had on 11-11-21, but unfortunately, I have not received any response. Even after speaking with the estimate appraiser named Steve weeks ago, there has been no progress. I have been attempting to contact my representative, Rasean Thrower, for days without any luck. It is frustrating that my vehicle has not been viewed yet, and I cannot get in touch with a real person regarding my claim. It has been over a month, and I am feeling very disappointed with the lack of communication.

Subject: Displeased with Recent Auto Insurance Service Hello, I am currently abroad on a six-month trip and encountered a discrepancy in the information provided by your customer service representatives. Initially, I was informed that I could store my vehicle and reduce my monthly payment to $32. However, after speaking with an agent recently, I was notified that my payments would remain around $[redacted] even though I am not driving the car. This inconsistency is disheartening, and I am considering canceling my insurance policy. Unfortunately, I am unable to reach you via phone or email. Therefore, I kindly request to have my policy canceled. Thank you, Nataliya H. [redacted]

I have updated my payment method to my new Visa card ending in [redacted] for direct electronic payments from my checking account. I want to ensure that there won't be any payment interruptions or issues with coverage. If you have my checking account routing number on file, the transition should be seamless. I can't recall if my previous payments were tied to the Visa card or the checking account details. Please confirm at your earliest convenience as I have already switched over to the new card today. Thank you.

I am Michael A. Boomhower. On 09/06/[redacted], upon returning to Germany, I purchased a new car and applied for German auto insurance with ADAC. The German insurance company requested a copy of my previous American auto insurance, including policy number and accident history, to assess my rates. This was a similar process to when I returned to the USA in [redacted], which was cumbersome at the time. I have reached out via email at [redacted] after switching from Yahoo.com. My German address is Koenigsberger Str.7, [redacted] Kaiserslautern, Germany. I have already spoken with 2 customer service representatives and appreciate your assistance. Sincerely, Michael Boomhower.

I need to cancel my policy as I mistakenly purchased insurance when I already had coverage for my auto. The policy number is [redacted]17. My name is Cheryl Aaron, and my date of birth is November 27, [redacted]. The cancellation date is February 9, [redacted].

Cheryl Aaron, Policy #[redacted]17, would like to request a cancellation with a cancellation date of February 9th, [redacted]. The reason for cancelation is due to already having insurance coverage and not needing an additional policy. Cheryl Aaron's date of birth is November 27th, [redacted].

One of your insured hit my truck on February 5th, [redacted]. I just found out yesterday that the repairs won't be done until April 29th, [redacted]. This truck is crucial for me as I haul my 3 trailers for work. I've already lost money due to its unavailability. I was told it needs frame work which makes me doubt taking it back in that condition. The accident report number is SP3E41F3FHS9. Emily Lyden is the responsible party. Please contact me to discuss the possibility of totaling my truck for a new one. This could save money by avoiding rental car costs for another 7 weeks. My truck is currently at Gerber Collision, [redacted] Philo Rd, Horseheads, NY, phone number [redacted]. I'm James O., reachable at [redacted].

Hi, my policy number is [redacted]34. I have a 24-foot camper with a Ford van cab, and my policy was due on March 22. Unfortunately, I was laid off from my electrician job on Monday and have been actively searching for work since then. I am on ZipRecruiter and have an appointment with unemployment on Wednesday, March 30. I was a Security Specialist in the U.S.A.F and have a disability. My funds for that come at midnight on the last day of each month. If you need to contact me, my cell phone is [redacted], but it's currently being repaired at a friend's place and I should have it back tomorrow afternoon. Let's aim to communicate via phone on Monday afternoon as a precaution. You can also email me at [redacted] Thank you for your understanding. Stay safe, God Bless, and have peace in your lives!

In November [redacted], a Progressive driver hit my SUV. During the repairs, I rented a comparable SUV for my business commute due to winter conditions. Upon returning the rental, they charged me $[redacted], claiming it was an "upgrade" not covered by Progressive. I clarified it was a similar vehicle to mine. Following this incident, I experienced ongoing misconduct and violations. Justin informed me that Progressive allocated $[redacted] for repairs and assured reimbursement for the $[redacted]. However, another agent later stated that the payment would not be covered. The continuous misrepresentation and deception by Progressive agents have been extremely frustrating. - TC

I am Patrick B., the owner of a Private Patrol/Investigation agency with a commercial fleet policy at Progressive (policy # [redacted]59). Recently, we faced issues with Progressive's Roadside Assistance when an employee was locked out of a vehicle. Reaching out for help involved multiple transfers, confusion about our policy, and eventually providing credit card details. Despite promises of reimbursement, we are still waiting. This morning, we had to make another call for Roadside Assistance, resulting in a frustrating six-and-a-half-hour wait in the snow for a tow truck to arrive. The experience has been disappointing, with unacceptable delays and unhelpful excuses. This level of service is not what we expect, considering the additional fee we pay for Roadside Assistance. The long wait and poor assistance led to an employee resigning out of frustration. I hope for more efficient and competent support in the future, as I rely on reliable service for my business needs.

I, T. Maszczak of [redacted] St. Andrews Drive, Apt #1, Canfield, Ohio [redacted], am reaching out about the incident where my [redacted] Toyota Camry was damaged on 2-14-22 by J. Davis of [redacted] Morris St., Mineral Ridge, OH [redacted]. He backed into my parked car at the Family Drugs parking lot in Cornersburg, OH. Despite reporting it to the Youngstown Police and contacting J. Davis, I had to cover the repairs through my insurer, Allstate, due to lack of response. Allstate is now processing the claim through arbitration as they haven't received payment from the other party's insurance. I urge J. Davis to take responsibility for the damages. Thank you.

Hello, I am interested in obtaining a car insurance quote for a [redacted] Toyota Corolla LE. I am a Danish citizen residing and working in Denmark. I require insurance coverage for my vehicle in the USA as I have relocated to Denmark permanently but visit the USA twice a year and wish to drive my car during these visits. My stays in the USA are limited to a maximum of 10 weeks per year. Previously, I held a Florida driver's license, which I have since exchanged for a Danish driver's license. StateFarm, my previous insurer, does not provide coverage for foreign drivers, so I have researched companies like Progressive that offer such coverage. I am reaching out to obtain a quote from your company.

In the summer of [redacted], I renewed my homeowner's policy for my mobile home for around $[redacted]. In October, I had surgery followed by complications and hospitalizations, leading me to stay at my mother's with utilities turned off. Unfortunately, in December, my home was robbed, with numerous items stolen and significant damage. Despite contacting the police and filing a report, my insurance company, Progressive, determined my home as abandoned due to my extended illness, refusing coverage and canceling my policy without refunding the remainder of my premium. Despite multiple attempts, they have not returned the money owed to me. At 68 years old, living on Social Security, receiving this refund would greatly help. I hope to resolve this with Progressive before resorting to social media to address their dishonesty. Any assistance in resolving this matter would be appreciated.

At approximately 1:50 pm CDT on 9/14/22, I was slowly reversing my insured [redacted] Jeep Liberty when I lightly bumped into the front bumper of a parked Toyota Tacoma pickup. Despite seeing no visible damage, the supposed owner, a man named Hunter Roth, inspected his truck's bumper. As I lacked physical proof of my liability insurance, I shared an email from Progressive displaying my policy number to reassure him. Hunter Roth provided his contact information as [redacted], [redacted], and his Texas license plate number as KYH-[redacted]. This incident transpired on the westbound curb of [redacted] Park Place Avenue, across from The Old Neighborhood Grill. Kindly reach out to acknowledge the receipt of this incident report. Thank you. Jeff Boggess

I've had a terrible experience with Progressive insurance in resolving my claims. They seem to want to cover up evidence by insisting on destroying my vehicle and obtaining my personal health information from hospitals to use against me in medical claims. Additionally, they have interfered with my medical treatment by instructing my doctors not to see me as an accident-related patient. It's been five months, my car is still damaged, and my accident-related injuries are causing significant issues, but Progressive's team of more than 12 underwriters seems to be intentionally delaying my access to proper medical care. They unexpectedly closed both my previous and current claims, leaving me without support. Despite fixing my car for the second time, they are now pressuring me to pick it up or face storage fees. The lack of communication and threats of involving my ex-husband have made this whole situation even more stressful.

Hello, I am Kacey Davis, and my co-policy holder is Mia White. On May 5th, we purchased a new Mustang and attempted to update our policy the same day by removing our [redacted] Dodge Charger. We were informed that the changes were made during a phone call. We decided to cancel our policy on August 26th due to increased rates. Recently, I received an email stating that our Mustang was never insured despite us paying for it. This has caused a complication with our bank regarding comprehensive coverage. They require proof of insurance for the period from the purchase of the vehicle until the policy cancellation. I am not seeking any financial compensation, just some dates to resolve this matter. We may consider returning to your services in the future.