Progressive Insurance Customer Service Issues

My insurance policy #[redacted]76 was canceled. I paid a surcharge on September 17, [redacted], after being found not at fault. My agent at North Shore Travel in Peabody, Massachusetts, sent Progressive Insurance the determination from the Insurance Commission. It has been almost three months, and I have not received a refund for the $[redacted] surcharge that I paid. I am on a fixed SSA check and with Christmas approaching, I could really use the money. It feels like a game of telephone is being played, and I need this situation resolved. Thank you.

On November 23rd, my boyfriend was in a serious car accident where his car rolled 4 or 5 times. The doctor advised him not to do any heavy lifting, so he won't be back to work until at least January 6th. It's been three weeks, and he hasn't received any pay yet as he's waiting for short-term disability. On top of that, I also got into a car accident recently and notified the insurance company. Considering the circumstances, I'm kindly requesting to change the due date of my insurance payment to the end of the month or extend it until 12/19. My boyfriend, who usually helps me with household bills, is currently unable to contribute due to his accident.

Hello, I'm Teisha Perry. I would like to cancel my auto insurance policy with your company. I switched to Allstate on December 7, [redacted], as they offered me a better quote. Despite stopping the payment through my bank, I noticed that I was still charged by your company. My policy number is [redacted]81. I sent an email to request the cancellation yesterday but have not received the four-digit code for verification. An agent instructed me on the cancellation process.

I had updated my bank account information with Progressive, but they continued to charge the old account, causing overdraft and return fees. Despite notifying them of the change a week or two before the charges, I received incorrect information during the first call and wasn't informed they would use the old account. To make matters worse, none of the representatives I spoke to offered any discounts on this month's bill to help cover the extra fees from their mistake.

I need a document for a claim a client made with Progressive that is incorrectly showing on her CLUE report as "At Fault" when she was actually not at fault. The document should include the client's name, claim date, and confirm that it was a "Fault Free Accident" on company letterhead. I require this urgently and would appreciate it if it can be emailed today. As the client's new agent, I have had to bring her to my office multiple times in the past week due to the difficulties faced in obtaining this document. It seems like there may be a deliberate effort to hinder the process, potentially impacting the client's ability to switch insurance providers. Despite numerous attempts (61 out of 67 times), Progressive has repeatedly misreported accidents as "at fault" to Lexus Nexus Data Reporting Bureau, affecting the client's insurance quotes. I find it frustrating that Progressive is uncooperative in correcting this error, which is crucial for underwriting purposes and to ensure fair treatment for the client.

Subject: Progressive Motor Home Policy Concerns Dear Ms. Griffith, I am writing to bring to your attention a concerning issue regarding my Progressive Motor Home policy ([redacted]0). Upon turning 76, I experienced a significant 40% increase in my policy premium without any changes in coverage, which I believe may be related to age discrimination. Despite my clean driving record and excellent health, Progressive informed me that the increase was accurate and unavoidable due to my age. After seeking information from USAA, I was unable to find any similar rate hikes. I have since made the payment but am seeking your review for a fair resolution. I have always been a loyal customer and believe that this sudden increase may not align with the fair treatment I expected. I would appreciate a response from your leadership team rather than lower-level staff. Thank you for your attention to this matter. Sincerely, Terry Feitknecht

Hello. I am Ryan H., and I have policies for a Jeep Grand Cherokee and a Cadillac CTS with Policy #(s) [redacted]70 and [redacted]5. In May [redacted], my Jeep was stolen, and I filed two police reports and was in touch with a claims representative named Rafael from Progressive. I realized later that I didn't have comprehensive insurance, which halted my claim process. Recently, I discovered that I've been charged for the Jeep's insurance even though it was stolen, leading me to pay for a vehicle I no longer own for two years. I'd like to cancel the insurance for the Jeep and explore options for compensation for the erroneous charges. Even if the compensation could be applied to my existing premium, I would appreciate it. Thank you for your assistance, and feel free to ask for more information if needed.

I received a letter via U.S. Mail from you back in July requesting Health Insurance information. As requested, I promptly emailed you the necessary details on July 25th. However, on July 27th, I was informed via email that the information provided lacked an attachment, which I had included in the body of the email - a method I have always used with Liberty Mutual without issue. In response to the request for an attachment, I scanned and sent my Health Insurance Card (front and back) as a .JPG attachment. After confirming receipt of the attachment on August 3, [redacted], I was surprised to receive an email on August 17, [redacted], stating an additional $1,[redacted].00 was owed due to "PIP" being added back in. I am requesting the account be reverted to its original state or refunded for the unused portion of the policy amount ($[redacted].00 approximately) since cancellation after just over two months of use. I prefer to resolve this matter amicably to continue as a Progressive customer, but if not feasible, I may have to seek services elsewhere.

I was involved in a party that one of your insured individuals hit on the freeway. I am looking for the claim number for this incident. When I called and used the automated system, it identified a claim number based on our home phone number, but then connected me to the voicemail of the agent who was unavailable. After trying again, following the website's advice to input [redacted] to speak to a live person, unfortunately, the system was down and I was unable to reach anyone. I received a message apologizing for the inconvenience and suggesting I contact my representative, but I do not have one. All I need is the claim number for the incident.

We were involved in an accident with one of your insured parties on the freeway, and I need the claim number. After trying the automated system with no success, I attempted to reach a live person following the website's instructions, but the system was down. I don't have a representative and I just need the claim number from Progressive Insurance.

I am looking for the claim number pertaining to an incident where one of your insured drivers hit me on the freeway. I attempted to retrieve the claim number through your automated system using our home phone number, but was unable to connect with an available agent. I then tried the website's recommendation to enter *** for assistance, yet received a message indicating system malfunctions and advising me to contact my representative, which I do not have. All I require is the claim number. Thank you.

Dear Concerned Party, I am writing to address an issue with my current policy at Progressive. I have two vehicles, a [redacted] Audi TTS and a [redacted] Cadillac SRX, under an active policy. Despite my attempts to temporarily make these vehicles non-operational until March, I have been unsuccessful in reaching anyone at Progressive. Therefore, I am requesting the cancellation of my insurance policy for both vehicles. I kindly ask not to be charged on December 24th, as these vehicles have not been in operation during December. For any further communication, please reach out to me via email at [redacted] Thank you, M. Nikolayeva

I wanted to log in to Progressive to check if I had paid our Automobile Insurance Bill. The Policy # is [redacted]1-2 for Southcentral Communications, LLC. It seems I hadn't paid (since our balance was still showing), so I made a payment tonight to ensure it's settled. Later, I checked the site and the balance was still there. I'm worried I may have paid twice. The payment of $[redacted].00 is due on 1/7/21. I used our company credit card for the payment. Please confirm receipt of my payment and ensure no double payment occurred. Kindly process a credit promptly. Contact me at [redacted] with any queries. - Beverly N., Bookkeeper. POA for Adam K., Owner.

Hello, my name is Marlon Smith. I have been with your insurance company for one month now. Initially, my first payment was $[redacted].00 on January 1st. Today, while attempting to pay my February bill, I noticed it increased to $[redacted].00. Upon speaking with a representative, they explained that a department tried to reach out regarding the number of drivers on my policy, a question already answered during the policy setup. This sudden increase within one month is concerning. Please return my monthly payment to the agreed amount as I am the only driver on the policy. Thank you.

I find the commercial featuring a character who is part motorcycle and part man, portrayed by an African American actor, to be extremely offensive and distasteful. The depiction of this character using gym equipment in a rude manner and showcasing a migration of similar characters is highly inappropriate. The connotations of burning fossil fuels during this portrayal show a lack of good judgment in your company's advertising choices. I believe discontinuing these aggressive and insulting ads would be beneficial and may lead to better rates being offered.

Your advertisements are highly problematic and must cease. The quality keeps deteriorating with each new advertisement. For instance, the recent one named "Cute Guy" depicts Flo intruding on a conversation at a laundromat and making a Progressive pitch before pointing out the girl's retainer. This type of behavior is akin to bullying and aggression. Many of your commercials come across as abrasive, impolite, and unpleasant. When your ads air, they commonly repel viewers, leading them to vow against using your insurance. It is essential that you stop this marketing approach as children are exposed to these ads, setting a negative example on how to interact with others.

I recently canceled my policy #[redacted]3 during a phone call with one of your representatives. However, I am now being informed that I am still required to pay for a policy that I have already canceled. My insurance provider is Direct Auto Insurance, and I chose to cancel the policy with your company due to the unexpectedly high monthly premium that was not part of our original agreement. I contacted the lien holder to notify them of the cancellation. As my contract with your company was on a month-to-month basis with no payment, no insurance coverage, I am puzzled as to why I am being billed for a month I did not pay. Please reach out to the lien holders for confirmation of the cancellation details. It seems there may have been a misunderstanding during the cancellation conversation with your representative.

I noticed that my Progressive policy was canceled when I checked the app. After contacting Progressive, the agent mentioned my policy had been sent to underwriters. Understanding that underwriters help safeguard the company's "Book of Business" by assessing risks, I shared an incident where someone hit my car on the way to work. The agent, Ana Molina, indicated it might not be covered due to me working. However, she later clarified that as long as I wasn't carrying passengers or delivering food for work, it would be covered. Despite disclosing I work for a roadside assistance company when signing up, Ana suggested I might need commercial insurance now. I am puzzled by why my policy is being reviewed or potentially altered simply because it covered an accident that wasn't my fault. If the policy provided coverage for such scenarios, why should it lead to scrutiny, revision, or potential cancellation?

I had Policy #[redacted]64 and paid it in full on 10/20 for 6 months. I sent in previous proof of insurance. However, I was billed $[redacted].55 for not providing proof. I am 68 years old, recently divorced after 46 years of marriage, and retired. I've been insured for 51 years without a lapse and can't afford this extra charge. I had online chats with your team where they disappeared after a few questions. When I called, the person said they needed to review my documents, but after a 7-minute hold, we were disconnected. Please address this billing issue as I have a new policy with you now and regret switching my homeowners insurance. I provided proof of insurance and need help removing this charge. Thank you, Meg Hensick (Margaret).

I am inquiring about the current closure of your offices and the unavailability of the adjuster to address a wreck incident where the driver was not at fault. The claimant has been unsuccessful in reaching the adjuster, contrary to the advertised 24/7 service. There is a concern regarding the lack of response and the potential impact on the claim resolution. Please reach out to me promptly to discuss this matter further. Thank you. - V.T.