Priceline Customer Service Issues

I encountered an issue with emailing [redacted], which was rejected, so I subsequently forwarded the email to [redacted] I booked a reservation on Monday, June 10, [redacted], at 10:19 a.m. and promptly realized my debit card was charged for the room. I cancelled the booking at 10:20 a.m. the same day. Despite the pending status of the charge, it remained on my account on Tuesday, June 11th. Priceline assured me a credit would be processed within 24 hours. This led to overdraft fees, prompting me to show my bank the cancellation confirmation. As of Wednesday, June 12th, the charge persists on my account without a refund. It has been nearly 72 hours since the initial transaction. Attached are the reservation and cancellation details confirming the refund due. Being in accounting, I see this as poor accounting practice and have seen similar complaints online. I urge for a prompt refund. Failing which, I will have to cancel my debit card and raise a fraud claim against priceline.com. Thank you. Tammi A. [redacted] [redacted]

I made a reservation for a room at Homewood Suites on 3/30/[redacted] on Marine Ave. in Redondo Beach, CA (Reservation Number [redacted]1). I received a hotel receipt with the following details: Room rate per night: $[redacted].30 Total for 5 nights: $[redacted].50 Taxes/Fees: $[redacted].50, Room for 2 Adults Total Amount Paid: $[redacted].50 in full My company, Northrop Grumman Aerospace Systems, has raised a couple of questions regarding the receipt. They are wondering why there is a charge for 2 adults in the room when I was traveling alone for work. They also inquired about the Taxes/Fees breakdown, as it seems to indicate charges for two individuals. They suggested that the Taxes and Fees should be itemized separately or clarified to avoid confusion. I kindly request a revised receipt that clearly separates the Taxes and Fees and reflects occupancy for one person only. Thank you.

Due to various reasons, such as not being in the same city as my destination and being unable to check in early at Best Western in Brookpark, I arrived at 12:30 and was denied an early check-in. I contacted Priceline to transfer to a different location or cancel. After being denied by the hotel, I called again and was informed they would get back to me but saw no reason to charge me for a room they could easily fill since I hadn't checked in. I'm not even in the same state as the reservation due to these issues, and I don't understand why Priceline would charge me for it. I am willing to pay extra to change the location. Thank you.

Hello, I'm Nola Falan. I accidentally deleted my trip confirmation details for my upcoming Las Vegas trip on June 28-30, [redacted]. I managed to have Caesar's Palace and Alaska Airlines resend their information, but having trouble with Sun Country Airlines due to long wait times. I have trip insurance and other resent emails. I just need information on my return flight to Portland, Oregon. The trip was booked on March 4th or 5th, [redacted], including a flight on Alaska Airlines to Las Vegas, staying at Caesar's Palace, and the return trip on Sun Country Airlines. Any assistance is appreciated. Thank you.

I am facing a troubling situation. I am calling you to address the issue. I have been unable to locate an email providing details for check-in for our flight to Phoenix. The trip was planned as a special occasion for my husband, a recent cancer survivor, and myself for my birthday. It was also an opportunity for him to attend a business conference where he is set to be honored with a distinguished service award in his industry. Unfortunately, he lost his job in April, making this event crucial for networking and job prospects. Despite my thorough search, no email confirming our itinerary could be found in my Gmail, leading me to mistakenly think I had overlooked booking the trip. Consequently, I assumed I would have to cancel my trip as we cannot afford an additional ticket. My husband already spent over $1,[redacted] on his flight from Monday to Tuesday, as he must return early for a cancer treatment on Wednesday. I contacted American Airlines, who informed me that our contact details were not provided by your end, leading to this oversight. We are requesting a full refund rather than credit, as we currently require the funds and do not plan on flying again soon. Thank you for your attention to this matter. Sincerely, MB Gasior.

I recently purchased an Express Hotel Deal for July 4 at $93. Now, I see the same deal for $72 on the same date. I reached out to customer service, but their explanation seems unclear. The Best Price Guarantee policy states that if you find the same itinerary at a lower price, you should receive [redacted]% of the difference back. The lower price must match the original reservation in currency, payment method, and point of sale, and have a comparable cancellation policy. The customer service representative mentioned that this policy doesn't apply to Express Deals. It's confusing because it should match the same hotel, dates, rooms, and room type. It seems like Priceline might not be fully transparent about the application of this policy to Express Deals.

Hello, I have a car reservation ([redacted]-[redacted]-[redacted]-30) booked months ago. Unfortunately, the pick-up location is closed on the specified date. We are traveling cross country and can't adjust the pick-up date. Enterprise suggested a new reservation from PDX airport at a much higher cost. I contacted Customer Support, but they couldn't assist due to 3rd party booking. Possible solutions are arranging pick-up at the airport or honoring the original price. The reservation was made in advance to secure the best rate, and I cannot afford to pay extra for this issue. Please assist with resolving this matter. Thank you.

I'm Jeff B. I booked a room at City Place Hotel in St. Louis, MO. I was surprised by the additional $[redacted] required upon arrival, preventing us from staying. I contacted Priceline hoping to use the charged amount for another hotel or receive a refund, but was told neither was possible. I felt it was unfair as I couldn't secure a new hotel stay or a refund. Consequently, I found myself in another city without accommodation on June 28, [redacted], forcing me to return to Arkansas and miss the event I traveled to St. Louis for. I seek a refund as I cannot afford to lose money in this way.

On 6/28/19, I booked a 2-night stay at American Inn in Garden City, KS through Priceline using reservation number [redacted]-[redacted]-[redacted]-86. However, upon arrival, there was no reservation under my name. After contacting Priceline, I discovered that the reservation was mistakenly made for July 5 & 6 instead of the correct dates. The Priceline agent mentioned that the hotel's computers were down and advised me to make a new reservation for that night. They also mentioned that the hotel manager might be able to cancel and refund the incorrect reservation if contacted on Monday. I am concerned about receiving a refund of $[redacted] as Priceline already charged my credit card instead of the hotel. I have rebooked for 6/28 at Comfort Inn in Garden City due to the computer issues at American Inn. Please ensure the refund is processed correctly and cancel the reservation for July 5th. Please contact me at [redacted] for any updates.

I successfully processed the payment for my credit card, but obtaining details such as my confirmation number and flight information has proven to be a daunting task. I was repeatedly transferred between departments without making any progress. Despite being asked to remain patient, I have yet to receive an email confirmation after booking my flights. After enduring over thirty minutes of being transferred to various departments, I encountered individuals who seemed unable to address basic inquiries. This experience is not the way I would like my company to be portrayed. Frustrated, I chose to end the call, yet I still haven't received any information via phone or email.

I made a reservation for 6/28-7/2 in Rockford, IL. On 6/25, I attempted to cancel Sunday and Monday nights due to a change in plans. The hotel manager, Gigi, advised me to keep the reservation, assuring me we wouldn't be charged for the nights if we checked out early. However, upon checking out today, Gigi informed me I needed to contact Priceline for a refund on the extra nights. Disappointed with the conflicting information, I called Priceline but faced long wait times. I am seeking reimbursement for 6/30 and 7/1.

To whom it may concern, I encountered an issue on Priceline when trying to book a flight to Fort Lauderdale in Florida. Upon reaching the checkout page, an advertisement for a credit card appeared, and I was approved for a $[redacted].00 credit limit. I assumed I could use the card immediately to pay for my flight, but I couldn't find an option to do so. I'm worried I might lose the deal on the fare now. I've been searching for a phone number to speak with a real person at Priceline for assistance, but haven't had any luck. Can someone provide me with information on how to proceed? Do I need to wait for the card to arrive in the mail or can I get the necessary details to input for booking the flight, such as the account number, expiration date, and CVS number? Any help would be greatly appreciated. Thank you, J. Wilson.

We made a flight reservation through Priceline with booking number [redacted]0. After arriving at the airport, we found out that our tickets were not valid. Despite the airline confirming our reservation, there were no tickets issued. We suspect that Priceline may have canceled them. Our attempts to contact Priceline while waiting at the airport for over 40 minutes were unsuccessful, forcing us to purchase costly last-minute tickets to make our flight. Priceline still charged us the full amount for the original tickets. We are requesting reimbursement for the additional tickets we were forced to buy due to Priceline's error.

On July 1, [redacted], I made a room reservation on Priceline for a trip to California from July 10 to July 15. Unfortunately, the room I booked turned out to be too small for my family, and I couldn't afford the extra cost for a bigger room. I immediately reached out online to cancel the reservation within 20 minutes of booking, but the representative informed me that it was processing on my credit card and couldn't be canceled. I then contacted customer service, and despite speaking to multiple representatives, I was only offered the option to cancel with a hefty fee of $[redacted], which seemed unreasonable to me. In contrast, I had a positive experience with Hotels.com in the past when I needed to cancel a non-refundable reservation. The customer service agent went above and beyond by contacting the hotel on my behalf, resulting in a waiver of the cancellation fee. The stark difference in customer service between Hotels.com and Priceline has left me disappointed, and I will not be using Priceline again in the future.

I recently made a reservation through Priceline for a 3-star hotel at a rate of $[redacted] per night. Upon arrival, I discovered that the hotel assigned to me was the Mayfair. Unfortunately, the Mayfair did not meet the typical standards I expect from a 3-star establishment. The amenities were lacking - no vending machines, ice, coffee, pool, or workout room. The room itself was small and outdated with worn carpets, baseboards, and minimal space around the double bed. Despite the vintage charm of an antique elevator, the overall experience was underwhelming. The saving grace was the convenient location. I have reached out to Priceline via chat and email, seeking resolution for my concerns. I believe the hotel misrepresents itself as a 3-star property and I am requesting either a partial refund or complimentary accommodations to rectify the situation.

Upon arrival at the hotel, I encountered issues with locating my pre-booked and paid reservation. The front desk attempted to charge me again until, with some help, they eventually found it. Upon reaching the room, I discovered the light switch didn't work, causing initial darkness. Once the light revealed the room, it was unsatisfactory with spiders, bugs, and a malfunctioning air-conditioner blowing hot air. After a tiring 20-hour journey, this experience was disheartening. Despite my attempts, I have yet to receive a refund three days later. This inconvenience after using Priceline has been disappointing, causing me not to recommend their service to others. My 4th of July was not as pleasant as expected due to these issues.

Dear Customer Service, I wanted to share the disappointing experience I encountered today. My Priceline Trip Number is [redacted]-[redacted]-[redacted]-91. I made a reservation for a hotel in Brockport, NY for November 9, [redacted]. On your website, it clearly states, "KIDS STAY FREE - Up to two children under 17 years stay free of charge when using existing beds." I believed I was booking a room for 2 adults and 1 child, but the booking indicated only 2 adults. Upon contacting customer service to inquire about changing my reservation to include the child at the same rate or canceling the initial booking, I was informed that no alterations could be made. Despite my willingness to rebook the room for 2 adults and 1 child (as children stay free), I was repeatedly told no changes or cancellations were possible. I felt unheard and frustrated as the customer service representative and even the supervisor upheld the same inflexible policy without attempting to find a solution. My goal is simple - to rebook the room with the child included at the same price and cancel the original reservation, benefiting both parties. This would transform my negative experience into a positive one, ensuring my satisfaction and continued loyalty to Priceline. Thank you for addressing this matter promptly and to my contentment. Sincerely, D. Salem

Subject: Issue with Sixt Rent a Car Reservation Hello Priceline Team, I am contacting you regarding my recent reservation with Sixt Rent a Car under confirmation number: [redacted]. I had booked an automatic transmission car for my trip in Spain, but upon arrival, I was informed by the Sixt representative that they only had a manual transmission car reserved. I can confirm my booking for an automatic car with the attached invoice from Priceline.com [see 1st attachment]. According to the Sixt representatives, the responsibility for accurate information lies with Priceline.com agents. They advised me to reach out to you to address this discrepancy. As a result of this oversight, I was charged an additional [redacted].38 Euros as there were no automatic cars available. For your reference, I have included the final invoice from Sixt highlighting the extra charge [see 2nd attachment]. Please let me know if you require any further information to assist in resolving this matter promptly. Thank you for your attention to this issue. Best regards, Yerlan N.

I made reservations well in advance. Unfortunately, my travel companion had a death and can no longer go. We've been trying to transfer her reservation to my name with no luck. After speaking to two different agents who gave conflicting information, we managed to cancel one room quickly. However, transferring the other room to my name has been a struggle. Our trip is coming up this Thursday, and we urgently need the room under the name Kristy Le Soo instead of Andrea Tran. Please assist by emailing [redacted] promptly. The situation has been dragging on since last Friday. Thank you.

I made a reservation through Priceline, but upon arriving at the hotel, they informed me that they do not accept residential bookings. When I called Priceline to address the issue and request a refund or assistance with finding another hotel, I was informed that I could not get a refund or an alternative booking. In addition, the Priceline representative I spoke with was unprofessional and used inappropriate language towards me. I am considering taking further action regarding this matter.