Priceline Customer Service Issues

I would like to share a complaint I had during my recent trip to Florida. I usually trust Priceline and its affiliated companies, but my experience renting a car from Easirent in Fort Lauderdale was disappointing. Despite only needing the Sunpass for a two-day trip to Key West during our 14-day stay, they insisted we had to pay $10 per day for the entire rental period, totaling an extra $[redacted]. Additionally, they tried to charge me $[redacted] per day for an additional driver, doubling the cost when I declined. The mandatory $[redacted] deposit for using my own insurance further added to the unexpected expenses, resulting in a final bill of $[redacted].92. Feeling overcharged and frustrated, I believe Priceline should reconsider promoting Easirent due to this misleading pricing and extra charges. I now plan to rent from more reputable companies like Hertz, Avis, or Thrifty in the future to avoid similar issues. Pat G., an unhappy former Priceline customer, hoping for improved transparency in rental fees. Thank you.

Hello, my name is April Martin, and my husband is Michael Martin. We have always used Priceline for our trips and have always been satisfied until recently. We were planning to go on a Carnival Cruise this fall, but due to my father-in-law being diagnosed with stage 4 colon cancer, we need to cancel. My husband called to cancel and found out about a $[redacted] cancellation fee, which we cannot afford at the moment. With mounting medical bills and financial difficulties, we are struggling to make ends meet. We never anticipated this situation and are in a tough spot. We kindly ask for the cancellation fee to be waived given our circumstances. Thank you for your understanding and prompt attention to this matter.

I booked a hotel room on your website for 2 adults and 2 kids in Cancun at the Krystal Cancun hotel. When I arrived, they only had a room for 2 adults, excluding my kids. The hotel staff advised me to contact you since they couldn't help. I'm seeking assistance as the price for my kids was inflated. Could you please advise on what steps to take next or communicate with the hotel? My Priceline reservation number is [redacted] [redacted] [redacted] 89, and my Krystal Cancun hotel reservation number is [redacted] [redacted] [redacted]. Your prompt response would be much appreciated. Thank you for your support.

I've attempted to book a flight multiple times, but each try was unsuccessful due to a message saying the flight information couldn't be processed. Surprisingly, one attempt was approved by the bank, and now the funds are on hold with Priceline. After speaking with a customer service representative, I was informed that all my requests were denied. However, when contacting the bank, they mentioned that Priceline has the funds on hold. Unfortunately, the customer service representative disconnected the call before I could seek a resolution. As a result, I'm currently unable to proceed with any requests. I also wish to lodge a complaint against the service representative.

Dear Vueling representative, My husband and I are celebrating our 10-year wedding anniversary, and this is our first trip without our 3 young children. We mistakenly booked our flight to Barcelona for July 30 instead of July 31, as planned. We only realized the error today when sharing the details with family. Our parents are looking after the kids, and it's a lot for them to manage without us for an extra day. We kindly request your understanding and ask if it would be possible to change the departure date at no additional cost. Your assistance would be greatly appreciated. Thank you very much, Mor & Uriya💜

Dear Vueling Representative, My husband and I are celebrating our 10th wedding anniversary. This is the first time we are flying without our 3 young children. We mistakenly booked our flight to Barcelona for July 30 instead of July 31. We only realized this today when sharing details with family. Our parents are taking care of our kids, and it's challenging for them to manage for an extra day. We kindly ask for your understanding and request to change our departure date at no additional cost. Your assistance would be greatly appreciated. Thank you, Mor & Uriya💜

I made a car rental reservation for my partner using Priceline. Although it was under my partner's name, I used my credit card to pay upfront. I contacted the rental company to confirm the reservation and inquire about their policies. They informed me that only the person who made the reservation can pick up the car. Unable to leave work, I had to ask the rental company to allow my partner to pick up the car for me. I was instructed to contact Priceline to cancel the reservation. After speaking to a Priceline agent, I was directed to get confirmation from the rental company. In a three-way call with the rental company and Priceline, the rental company agreed to cancel but stated Priceline needed to process it. However, the Priceline representative later informed me that cancellation was not possible. I just want a refund at this point. Can anyone help me resolve this issue?

I was attempting to book flights from Tampa, FL to San Francisco between April 15, [redacted], and May 1, [redacted], under the Express deal for $[redacted].00. The departure from Tampa was scheduled between 6 am and 12 pm, with the return from San Francisco between 2 pm and 6 pm. I almost applied for a credit card offer that would give me $[redacted] off the first statement, but got interrupted and lost my booking page. Upon retrying, the fare increased to $[redacted].00, causing frustration as I couldn't secure my tickets. Should I wait for prices to drop again or seek assistance to book the correct tickets and apply for the credit card offer? Apologies for the confusion. The booking is for two adults, one aged 65 and myself aged 63. Thank you for any support you can provide.

I am disappointed with my recent SUV reservation booking for July 19th-22nd. I intended to use the vehicle to help my nephew move to college. Despite booking a 7-passenger Ford Expedition through Priceline, when I arrived at the Enterprise car rental in Gerald Ford Airport, Grand Rapids, Michigan, the quoted price did not match the $[redacted] on the website. To my dismay, I was asked to pay $[redacted] and provide a major credit card, which I did not have enough funds on. Furthermore, the car rental did not have the Ford Expedition available and offered a different 7-passenger vehicle. This experience has left me dissatisfied, and I will not be using Priceline again or recommending it to others due to the lack of professionalism in honoring the vehicle type promised at booking.

After mistakenly booking the wrong day, I contacted customer service within three hours to correct the error since I wouldn't be in town for the date selected. Despite my efforts, I was unable to change the date or receive a refund. The representative, Alyssa, was straightforward in explaining that due to my error, no adjustments could be made. I feel the lack of any mediation or willingness to assist was disappointing. While I acknowledge responsibility for the mistake, I believe a more lenient return or cancellation policy would have been reasonable given the circumstances.

Subject: Account Update Request Hello, I'm reaching out regarding my recent call to Priceline to address two charges where I didn't receive my 5X Rewards Points. I was assured by a representative that my account would be updated accordingly, but the changes have not been made yet. I have attached photos of the transactions in question: a hotel stay at Suites at Sunchase on July 1st and a car rental from Thrifty on July 3rd, both booked through the Priceline.com app. Despite using my Priceline Visa Card, I did not receive the correct rewards points for these bookings, unlike a previous transaction also shown in the attachments. Additionally, I noticed that while my other Priceline-related charges are labeled as "PRICELINE*" on the transaction history, these two charges are not. Could you please ensure that these transactions are classified correctly so I can use my Priceline Rewards towards them? Thank you for your assistance in resolving these matters. Best regards, Andrew C. Hammond

I am sharing my disappointing stay at the Sheraton Atlanta Hotel under itinerary [redacted]-[redacted]-[redacted]-20. During my visit, I faced various challenges including a room that wasn't cleaned, unwelcome incidents outside my window necessitating a room change, and a persistent leak causing dampness and poor ventilation, which ultimately resulted in me falling ill with a summer cold. Regrettably, the hotel was closed later due to a Legionnaires disease outbreak among guests. When I reported these issues to the staff, the responses were inadequate, with long waits for room cleaning and unsatisfactory attempts to address the problems. Despite booking through Priceline, we were unable to cancel as the hotel was fully booked and could not relocate us to a better room. Sincerely, C. Richardson

Late one night in Flagstaff, AZ, I needed to book a room for my family including my wife and three kids. Unfortunately, the room provided by customer service only had one bed for the five of us. It was a disappointing experience booked through Priceline. The room was poorly cleaned, with food and debris under the furniture. When I raised my concerns, customer service was unhelpful, leaving us uncomfortable and tired. As a Marine Corps veteran with existing body pains, sleeping on the floor worsened my discomfort. I paid $[redacted] for less than ten hours in a room that didn't accommodate my family's needs. I am sharing my reservation number in hopes of receiving a refund for the unpleasant experience. Reservation Number: [redacted]

I am very dissatisfied with the service I received. I paid $90.15 for my reservation, but this amount is not reflected in the receipt. Additionally, I was not informed that the car needed to be refueled, and there were no gas stations on the way to the rental return which made it impossible for me to comply. I feel I was overcharged by $20. The name change process when returning the car was confusing. Advantage does not appear on any of the transactions. I believe I have been unfairly treated and expect a refund of $20. I will pursue this matter further. Contacting customer service by phone has been unhelpful. I will be reporting this issue to Priceline. My experience from start to finish has been a nightmare.

Good morning, I'm contacting you to request expedited assistance with a hotel booking issue. On July 22nd, we made a reservation on hotelstorm.com, but upon receiving the confirmation, we noticed that the dates were incorrect. We had selected August 3rd-4th, but the confirmation indicated July 27th-28th. Despite contacting Hotel Storm immediately, we were informed that it would take one business day to rectify. It has now been 2 business days, and we are experiencing delays. The hotel is unable to assist until they hear from Hotel Storm or Priceline. Unfortunately, I am unable to reach Priceline directly since the booking was made through Hotel Storm. Hotel Storm mentioned that approval must come from Priceline. I am hopeful that this situation can be resolved promptly to avoid disrupting my daughter's trip. Please find attached the confirmation letter with the Hotel Storm confirmation number C8V6P2. Best regards, S. B.

I want to share my recent experience at the DoubleTree by Hilton in Myrtle Beach, SC. Sadly, from the moment we checked in until today, our stay has been plagued with disappointments. The front desk staff was unhelpful and rude, the elevator was broken, and cleanliness was severely lacking, including a dirty band-aid and filth in common areas. The overall lack of staff was evident in the poorly maintained walkways and pool area. Our rooms were initially dirty and stained, only slightly improving in the second one. The recurring smell of marijuana in the elevator was off-putting. I must say, out of the few polite staff, Sara and the bellman were exceptional. This so-called 4-star resort felt more like a 1-star establishment. The hidden fees, like the unexpected $22 daily charge on top of the advertised $[redacted] hold, were excessive. This experience has left us feeling unsafe and uneasy, and we will not be returning. I will be sharing my feedback on public platforms. Our expectations were not met during our stay.

On Thursday, June 25th, I made a reservation through your system and stayed at the Sioux Empire Days Inn in Sioux Falls, SD. Upon checking in at 6 pm, I left for dinner and upon my return, noticed a dried stain on the bed covers. I promptly alerted the front office, and they moved me to another room. The next morning during check-out, I realized my charges had been adjusted to reflect the upgraded room. When I mentioned the previous night's incident, the front desk attendant implied that I had caused the mess. This interaction was disrespectful. It later came to my attention that the individual I spoke to, an owner of Indian descent, had a reputation for being impolite. Concerns were also raised by staff at a nearby Perkins restaurant about the motel's reputation. I have since relocated to the RedRoof Inn using your booking services. After reaching out to you on Friday, I received a response from Lucas S at Priceline, who had been in touch with Days Inn. Contradictory claims were made by someone named Carmen, whom I did not encounter. I have taken steps to involve my credit card company in this matter.

I recently discovered that my prepaid card was used to book a room at Extended Stay America in Columbus, Ohio, under my name. The trip number in question is from my Priceline itinerary for Thursday, July 25, [redacted] (Itinerary# [redacted]-[redacted]-[redacted]-86). I did not authorize this transaction, and when I attempted to rectify the situation at the hotel, they refused to refund my money or let me stay in the room. I promptly reported my card as stolen and contacted Priceline representatives for assistance. However, I have been told for five days that they are unable to reach the front desk of the hotel. I am seeking a resolution and request a voucher for $68.97, which I am willing to use for another hotel booking. If I continue to face delays, I will have no choice but to avoid using Priceline in the future. Kindly reach out to me with a solution.

I recently received an email from Priceline regarding my stay in Syracuse, NY on July 24, [redacted], which I did not experience. Despite realizing my mistake immediately, I faced challenges trying to rectify it. When contacting customer service, I was wrongly informed that I had booked through Expedia, not Priceline as stated on my itinerary. After attempting to use the chat help feature on the website to no avail, I called the [redacted] number again, only to find out that the time limit for cancellations had passed due to the delays. The whole situation was incredibly frustrating, and I now have no intention of using Priceline in the future.

I made a reservation for a rental car at Munich Airport for June 29, [redacted]. The initial price I was given was $[redacted].75 (Priceline trip # [redacted]-[redacted]-[redacted]-89). However, upon arrival, I was charged $[redacted].83, $[redacted].11 more than expected, due to mandatory insurance. I have previously rented from Alamo and Hertz without encountering such inflated costs. It was disappointing to not have been made aware of this insurance requirement beforehand to allow for proper comparison. My brother rented from another company nearby and was not subject to this additional charge. I believe Priceline should have provided better transparency. This unexpected extra expense has significantly impacted our trip. Your attention to this matter is appreciated. Thank you, L. Cardwell.